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Reviews of Inter Luxury Hotel

4 out of 5
Inter Luxury Hotel
Kazanchis area, Guinea Conakry (Tito) St, Addis Ababa

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 266 reviews" "
Rating 8 - Good. 105 out of 266 reviews" "
Rating 6 - Okay. 67 out of 266 reviews" "
Rating 4 - Poor. 24 out of 266 reviews" "
Rating 2 - Terrible. 16 out of 266 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Aman

Stayed 6 nights in Jun 2023
Response from Sam on 3 Jul 2023
Dear Aman,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

10/10 Excellent

Andrei

Stayed 1 night in Jun 2023
Response from Sam on 3 Jul 2023
Dear Andrei,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

10/10 Excellent

Aman

Stayed 1 night in Jun 2023
Response from AB on 1 Jul 2023
Dear Aman,Greetings from Inter Luxury Hotel Addis Ababa. Thank you for taking time to review us and we are happy to have serve you. Looking forward your next visit again.

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly. The heated pool on the roof top was a great entertainment for the kids.
Stayed 5 nights in Apr 2023
Response from Sam on 15 Apr 2023
Dear Monica, Thank you for taking the time to share with us your warm review and ratings us. Your kind comment makes our service consistent in delighting guests like you. We are glad to know you enjoyed our facilities and are happy with or service. We look forward to welcoming you back again and again on your future visit.Kind regardsSamrawit Teshome

8/10 Good

Amare

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lift was horrible,
Stayed 7 nights in Jan 2023
Response from sam on 5 Apr 2023
Dear Amare, Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as guest ,we promise to work on and fix our elevator you noted. We hope to welcome you back the next time. Warm regards, Front office Manager Samrawit

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Place has a nice gym. However, staff not too friendly, had an issue with my shower and on requsting for solutions no one came. Internet really bad too
Stayed 2 nights in Mar 2023
Response from Sam on 5 Apr 2023
Dear Guest,Thank you for taking the time to write and post your review. First of all, we would like to thank you for your positive comments about our our staff. It is with concern that we find out that you weren't fully satisfied with our internet. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,Front office ManagerSamrawit

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fittings are a tad old but overall a nice quiet place
Stayed 1 night in Mar 2023
Response from Ab on 22 Mar 2023
Dear Paul,Greetings from Inter Luxury Hotel. Thank you for taking time to share us your experience and we are happy to know that you were had great time at Inter Luxury. Looking forward your next visit.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities
Elevators not always working properly.
Stayed 6 nights in Feb 2023
Response from AB on 22 Feb 2023
Dear William,Greetings from Inter Luxury Hotel and we thank you for taking time to share us your experience. We really sorry for the in-convince of the lift and will go through the details to make it upright.

6/10 Okay

Mustafa

Stayed 5 nights in Feb 2023
Response from AB on 19 Feb 2023
Dear Mustafa,Greeting From Inter Luxury Hotel and Thank you for taking time to share us your experience.

10/10 Excellent

Berhanu

Stayed 4 nights in Jan 2023
Response from AB on 25 Jan 2023
Dear Berhanu,Greeting From Inter Luxury Hotel,Thank you for making Inter Luxury Hotel your stop over in Addis Ababa, Ethiopia. And Thank you for taking time to share as your experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I had excellent service at all times and the staff were always helpful and friendly
Stayed 15 nights in Mar 2021
Response from Nardos, on 24 Dec 2021
Dear Guest, Thank you very much for rating your stay in Inter Luxury Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. Our team is happy to note that you enjoyed our service and polite staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards,

6/10 Okay

Mahmoud, Saudi arabia

Liked: Staff & service, amenities
Near to airport But hotel is old need renouvation Payment by expedia not recived by hotel may due no good comunication
Stayed 3 nights in Jan 2020
Response from BRKTI on 7 Aug 2020
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. you can expect email from me soon.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Convinient location and good service for the price
Stayed 1 night in Nov 2019
Response from Brkti on 17 Dec 2019
Dear Guest thank you for staying with us,we wish you all the best on your travelling. i hope your coming back here and we are glad to welcoming you again to our property any time. with great hospitality regards Biruktawit .E Front office manager

2/10 Terrible

Ernest, Zurich

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
it is a run down hotel - African 3*, most staff is friendly but incompetent, rooms are clean, but in terrible conditions
Stayed 2 nights in Nov 2019
Response from BRKTI on 13 Dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room and very friendly staff. Nice to have pool and gym. Breakfast is good value. Internet was fast. Location is very good. However the state of disrepair of the rooms was disappointing (balcony doors would not lock in two Different rooms, the safes did not work in either room, and the television reception was barely useable). Overall I would stay here again if the price was below that of neighboring hotels which offer better amenities and nicer lobby environments.
Stayed 6 nights in Nov 2019
Response from BRKTI on 13 Dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

2/10 Terrible

Dund, Washington DC

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff isn’t really know what they are doing
Stayed 1 night in Oct 2019
Response from BRKTI on 13 Dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

2/10 Terrible

Valkyrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Brkti on 17 Dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from sam on 3 Jul 2023
Dear guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
There is a construction site just in front and the hotel interior can get noisy too, with loud music playing from the lobby and doors banging.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely NOT a 5-star hotel. Maybe a 3. I don’t understand in what way they rate themselves as 5. The service was slow and inadequate (they constantly forgot to put utensils in the dining room or to even take our orders properly). The staff is unprofessional and lacks simple logic (they forgot to call our shuttle bus to the airport, forgot to send in room service, offered spa that didn’t work...). The rooms are not cleaned properly (dirty towels are not replaced, sheets aren’t changed, floor isn’t cleaned...). The food is just so so (The breakfast buffet is tasteless for the most part). Overall, it was a very disappointing stay. For the price you pay, this is inadmissible. Bad management all around. I’m surprised they haven’t been sued for using the name Intercontinental since they are not part of that chain. They’re giving that hotel a very bad name.
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Pictures misrepresented the property, lack of water clogged sink
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible experience. Misleading to be a brand name hotel. No affiliation with the ihg properties. Hotel is old and rundown. Definitely not a 5star. No hot water and the bedsheets had a horrible smell. Will not recommend this hotel!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was quick but nice
Stayed 1 night in Jul 2019
Response from Sam on 3 Jul 2023
Dear Guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Front office ManagerSamrawit Teshome

2/10 Terrible

JINGWEI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The problem is rather the government, or say the management of the society. There are so many strange regulations in that country, but not so much effort to raise the level of service and cleanness
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Despite booking a Deluxe room, it was on the small size. The staff were also somewhat offhanded. The driver who picked me up from the airport did not understand what I needed him to do.
Stayed 5 nights in Feb 2019

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a true Intercontinental Hotel.
We booked the hotel, thinking it was a part of the Intercontinental Hotel chain. It is not. While the lobby looked fairly nice, the room was very worn out, the restaurant didn't have many things on the menu, and it was an overall disappointment to what we expected.
Stayed 1 night in Apr 2019

2/10 Terrible

Samantha

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience, hotel overbooked, bad mgmt
This was a horrific hotel. After arriving at 11:30pm, I arrived with a group and they told us that they had overbooked the hotel and had to bus us somewhere else. There was no choice in this and no warning. They bused us to an even worse hotel that didn't feel safe and was less quality that what we had paid for. The hotel is horribly mismanaged and touts itself as a 5 star hotel. Then they had a problem with the booking when I tried to check out. I had already paid but they had no record of me paying. I had to argue with reception for 45 minutes for them to finally realize that I had paid and check me out. The hotel rooms were dirty, the wifi never worked, the food made most of my colleagues sick, but the worst part was being forced to stay in a hotel that was even worse and not receiving any compensation. I would not recommend this hotel if you want a reliable room. Also, it is NOT part of the intercontinental chain.
Stayed 7 nights in Mar 2019

8/10 Good

MOLLIE

Liked: Cleanliness, staff & service
Overall the stay was good, the bed was very hard which was not a good night’s sleep. But the breakfast buffet was great, service was great, good WiFi which is always hard to find in Ethiopia.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Hot water in bathroom not working. Ha had to call each time to be fitted No supersport tv facility Poor room service dinner Except breakfast other meals poor
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in the city center. Staff are very willing to help and friendly. The prices of food, room service and massages are affordable if you have a low budget. Very great value for your money
Stayed 3 nights in Feb 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

2/10 Terrible

Hassan, Mombasa

Disliked: Staff & service, property conditions & facilities
Highlights. The name is misleading, it is not an Intercontinental Brand therefore the expectations are set high and the reality is extremely disappointing. Very poorly run hotel with things breaking down. What I liked Their room wifi is extremely good and one of the best in Addis Ababa. Major Issues My room door lock kept getting broken during my stay and this seemed not to be a big concern for the hotel, I had to call repairs three times. I was locked inside the room on four occasions where I could not get out without someone from front office coming to open the door from outside. Worse still they never fixed the door even after I kept complaining, I had to check out two days earlier and look for another hotel. Amenities The hotel has a spacious gym though this also has broken down equipment either not working entirely or uncomfortable to use. Breakfast Very Poor.
Stayed 7 nights in Nov 2018

2/10 Terrible

JUDE

Liked: Cleanliness
Disliked: Staff & service
The service is one of the worst I have experienced in recent time, it took the front desk staff over one hour thirty minutes to confirm my booking and assign a room to me. I ordered for food, it too over 2 hours after several reminders for the food to be brought to my room and another 1hr for the waiter to bring the bill for me to sign, banging my door when I had already slept with my experience in Adis ababa I do not think I will ever stay in any intercontinental hotel again.
Stayed 1 night in Nov 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The stay was awesome. Comfortable hotel and good food. General manager took time to introduce himself and offer to help if we needed any assistance.
Stayed 1 night in Aug 2018
Response from Dagnu Getu on 15 Oct 2018
Dear john THANK YPU SO MUCH FOR YOUR GOLDEN COMMENT. Best regards

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at INtercontinental Hotel in addis
The WI-FI connexion was not operational during the night. It w&as fixed by the IT person the following morning
Stayed 1 night in Sep 2018
Response from Ass. front office manager on 15 Oct 2018
Dear Alexandre thanks a lot for your comment.

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Decent Hotel, Comfortable Hotel, Not too crowded.
1st room was terrible. Couldn't get in with the key card. The manual key they gave me jammed. The door handle fell off and the internet didn't work. The 2nd room I had was much better. Everything worked. Restaurant food was nice. Good friendly staff, though not everything on the menu was available and other times additional items were forgotten. Pool was great and being open to 10pm was a real bonus when you have a busy work schedule. If anything this hotel needs a bit of cash spent to repair some of the tired facilities.
Stayed 7 nights in Sep 2018

10/10 Excellent

Jim, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
All good facilities, central location for city/day trips. Food very good but only one option other than room service.
Stayed 5 nights in Aug 2018
Response from dagnu Getu on 15 Oct 2018
Dear Jim thanks a lot for your golden feedback and your feed back is essential to improve our service.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AUGUST VACATION IN ADDIS ABABA
hotel was nice, clean and good location. Only issues for us as a family is that the swimming pool needs to be upgraded, very old, and dated and water wasn't great quality. The tiled area around the pool is so, so dangerous as it has normal tiles that once wet are a complete death trap and accident waiting to happen as we found out as our 8 year old son had a horrendous slip and fall, causing bruising to his back and bottom and a massive lump on his head. Food was good, however, bar waiting staff would manage matters better if they used note pads when taking food and drinks orders. Staff at breakfast were excellent every single day as were the concierge and front of house staff. Overall the hotel needs to take some time and do some much needed maintenance works , especially to the pool area as this could be a fantastic spot to enjoy your stay even more, (we did on 3 other days visit Capitol Hotel in Addis Ababa, which had a fantastic pool area with attendants on hand all day too). Hopefully the intercontinental will do some upgrade works very soon as I would love to return again. The bathroom in our corner suite was very run down and needs to be upgraded to maintain a 4/5 star rating for this hotel
Stayed 5 nights in Aug 2018
Response from Dagnu Getu on 15 Oct 2018
Dear Lindsay we would like to say thank you for your golden feedback and we assure you that we will upgrade our swimming pool and maintenance issue.

2/10 Terrible

Shipra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Richard, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly
Stayed 6 nights in Jun 2018

4/10 Poor

Lesley

Disliked: Property conditions & facilities
Disappointing
Very tired for a hotel that is only 8 years old. Skirting fell off the wall in room, in need of redecoration. Breakfast very mediocre since this is supposed to be a higher class hotel. Wifi was extremely slow.

10/10 Excellent

Kebron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clinliness
Very pleasant one, nice breakfast. People and the services were both excellent!
Stayed 5 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Staff are incredibly helpful. I would stay there again.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Greeeeeeaaaaaaat the best this waa my second stay at thus hotel
Stayed 5 nights in Feb 2018

4/10 Poor

linda , charleston, SC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to par
This hotel was very outdated for me... the worst food at any hotel and It was cold in the room I honestly wish I had booked somewhere else.
Stayed 7 nights in Jan 2018
Response from BRKTI on 13 Dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Addis

4/10 Poor

Quincy, SUMMERVILLE, SC

Disliked: Staff & service, property conditions & facilities, room comfort
Complete let down
The hotel in a nutshell was a complete let down.. bad food very little variety... when we ordered room service it was always cold and it smell old... the heating didn’t work, the shower head was broken, the shower pressurer was horrible, and the tv only had one channel for westerners with horrible picture quality. The hotel as a whole was outdated. Parking was a nightmare. When I bought these issues to the hotels attention they went unresolved... I had plan to stay in Ethiopia for another 2 weeks but cut my trip short due to the bad taste this hotel lefted in my mouth. This hotel needs a major update.
Stayed 5 nights in Jan 2018
Response from BRKTI on 13 Dec 2019
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with service. But if you check it know we already upgrade every outlets including new parking lot, We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a call/email from me soon to discuss what occurred and how we might make it up to you. Yours sincerely, biruktawit .E Front office Manager Intercontinental hotel Adds

6/10 Okay

Tom , Zambia

Liked: Staff & service
Disliked: Cleanliness
Central but ageing
Nice hotel with friendly staff and easy check in and out. Looking a little worn. Excellent internet connection and good rooftop bar and pool.
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Bad experience in Addis Ababa . Hotel is very low class . Room and bathroom very dirty . Service is terrible . No hot water in the bath room . Bathroom smells very bad . I do not recommend this hotel to any body .
Stayed 1 night in Nov 2017

4/10 Poor

Kholisani

Liked: Cleanliness
Disliked: Staff & service, room comfort
I think I was allocated a haunted room...noisy at night doors ,being opened by house keeping without knocking at midnight, safe not working....for 15 years visiting Kenya this was my worst stay will go back to Serena. Terrible!!
Stayed 4 nights in Oct 2017