Suite, 1 King Bed (Additional Living Area) | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Holiday Inn Express Hotel & Suites Auburn - University Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Auburn - University Area, an IHG Hotel
2013 South College Street, Auburn, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 886 reviews" "
Rating 8 - Good. 247 out of 886 reviews" "
Rating 6 - Okay. 83 out of 886 reviews" "
Rating 4 - Poor. 26 out of 886 reviews" "
Rating 2 - Terrible. 38 out of 886 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Liz on 16 Apr 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

MaryLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was always friendly and helpful. clean, nice area
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Rebecca

Travelled with family
Excellent stay! Perfect family environment! I was impressed with how large the rooms were and great water pressure too!
Stayed 1 night in Apr 2024
Response from Liz on 5 Apr 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the university but still away from the downtown traffic.
Stayed 4 nights in Mar 2024
Response from Liz on 20 Mar 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

6/10 Okay

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and comfortable but had a smell. It smelled like it had been smoked in before. Probably wouldn’t stay again.
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you, hope to see you again soon.

6/10 Okay

Phillip

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Ok stay for the night. Previous occupants leftovers still in the fridge. Hairs in the tub and on bathroom floor.
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excellent

Dann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient property. Room fixtures were a bit worn but clean. Bed was very comfortable.
Stayed 2 nights in Mar 2024
Response from Liz on 11 Mar 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Katherine

Stayed 1 night in Feb 2024
Response from Liz on 21 Mar 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Xinying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Liz on 25 Feb 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay, and we would love to have you back as our guest when travels bring you back to the Auburn area.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service
This is our second time staying. We like the property. Our window shade would not lower and there was no one onsite who could fix it. We had to stack pillows in front of the opening the block the view and the light from the road
Stayed 1 night in Feb 2024
Response from Guest Services on 12 Feb 2024
Thank you for letting us know. Our apologies.

8/10 Good

Dawn

Stayed 2 nights in Feb 2024
Response from Liz on 20 Mar 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

2/10 Terrible

Eric

Stayed 1 night in Jan 2024
Response from Liz on 21 Mar 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience. Room was nice.
Stayed 1 night in Jan 2024
Response from Guest Services on 29 Jan 2024
Thank you.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Thank you, see you soon

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Excellent in every respect
Stayed 1 night in Dec 2023
Response from Guest Services on 26 Dec 2023
Thank you, hope to see you again soon

10/10 Excellent

Shuree K

Business traveller
Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 4 nights in Dec 2023
Response from Guest Services on 26 Dec 2023
Thank you, hope to see you again soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 26 Dec 2023
Thank you, hope to see you again soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Liz on 5 Dec 2023
Thank you, we hope to see you again soon.

10/10 Excellent

Katrina, Peekskill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2023
Response from Liz on 5 Dec 2023
Thank you, we hope to see you again soon.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffing
Stayed 2 nights in Nov 2023
Response from Guest Services on 28 Nov 2023
Thank you, hope to see you again.

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were excellent. Very friendly and helpful. The breakfast area was constantly attended to to make sure the foods and coffee were stocked and there were plenty of options. The front desk staff was very nice. The showers were a little in need of paint but the beds are extremely comfortable!!!
Stayed 2 nights in Nov 2023
Response from Thank you on 28 Nov 2023
Thank you, hope to see you again soon.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a game day weekend! My husband and I were very pleased with the cleanliness of the entire hotel as well as the kindness of the staff. We will come back!
Stayed 1 night in Nov 2023
Response from Liz on 20 Nov 2023
Thank you, we hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed
Stayed 1 night in Nov 2023
Response from Liz on 20 Nov 2023
Thank you, we hope to see you again soon.

6/10 Okay

Leslie, Gallion

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on 14 Nov 2023
Thank you.

10/10 Excellent

Steven, Inman

Stayed 1 night in Nov 2023
Response from Liz on 30 Nov 2023
Thank you, we hope to see you again soon.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Liz on 7 Nov 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

LaTonia L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, though it maybe time for a few updates
The room was nice, though the in room refrigerator could have been bigger though it was wonderfully clean. The bathroom was clean though the tub would benefit from resurfacing. The free breakfast was open and ready for the later sleepers too!
Stayed 1 night in Nov 2023
Response from Guest Services on 6 Nov 2023
Thank you for your review. Hope to see you again soon.

8/10 Good

ANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay while visiting Auburn
Stayed 2 nights in Nov 2023
Response from Guest Services on 6 Nov 2023
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Rashida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on 6 Nov 2023
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and accommodating. An enjoyable and pleasant ending to a very long and tiring day.
Stayed 1 night in Nov 2023
Response from Guest Services on 3 Nov 2023
Thank you and we are so glad we could help you relax.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you. Hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
I've stayed there several times. It's a good spot but the elevator is the slowest on the face of the earth. Otherwise everything was fine
Stayed 2 nights in Oct 2023
Response from Guest Services on 23 Oct 2023
Thank you for your feedback. We hope to see you again in the future.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on 26 Oct 2023
Thank you. Hope to see you again soon

10/10 Excellent

Jeffret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War Eagle
The hospitality and service was very good.
Stayed 3 nights in Oct 2023
Response from Jules on 23 Oct 2023
Thank you for the excellent recommendation! We hope to see you again soon.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on 31 Oct 2023
Thank you.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Auburn University
Stayed 1 night in Oct 2023
Response from Guest Services on 20 Oct 2023
Thank you. Hope to see you again soon.

6/10 Okay

Damon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 17 Oct 2023
Thank you for taking the time to leave a review. Hope to see you again soon.

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest with the best
Great rest stop to break the trip up. Beds and breakfast are both great.
Stayed 1 night in Oct 2023
Response from Guest Services on 17 Oct 2023
Thank you. Hope to see you again soon.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning and the people next door were noisy, but the bed was comfy and the breakfast quite good.
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Thank you. Hope to see you again soon. Maintenance has been notified about ac issue.

8/10 Good

Campbell

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Shower wasn’t cleaned well. Tons of hair in it. Rest of room spotless. Biggest thing to note is the entrance vs how Waze takes you. It inadvertently puts you the wrong way in a one way turn lane. Be cautious especially at night. Someone’s gonna get killed there.
Stayed 3 nights in Sep 2023
Response from Guest Services on 10 Oct 2023
Thank you for your response, please give me a call at the property to discuss your concerns.

10/10 Excellent

Gene, FAIRHOPE

Stayed 1 night in Oct 2023
Response from Guest Services on 27 Oct 2023
Thank you. See you soon

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was awesome and always friendly. The hotel is on the older side and could use some remodeling. Walls are very thin so we heard people talking in the corridor outside our room. This was due to the elevator being positioned across from our room but it sounded like our door was open at times.
Stayed 3 nights in Sep 2023
Response from Guest Services on 25 Sep 2023
Thank you. Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Liz on 16 Aug 2023
Thank you

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and quiet - At least on a non Auburn football weekend.
Stayed 1 night in Jul 2023
Response from Liz on 12 Aug 2023
Thank you. Hope to see you again soon.

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to auburn university
Stayed 2 nights in Aug 2023
Response from Guest Services on 12 Aug 2023
Thank you

6/10 Okay

Mary Catherine

Liked: Staff & service
Friendly staff. Felt safe. Would have given a high rating but our bathroom needed repairs (shower knob fell off) and was run down.
Stayed 2 nights in Aug 2023
Response from Guest Services on 9 Aug 2023
Thank you

10/10 Excellent

Elizabeth

Stayed 3 nights in Aug 2023
Response from Liz on 1 Sep 2023
Thank you. Hope to see you again soon.

2/10 Terrible

Jamesia

Stayed 1 night in Jul 2023
Response from Liz on 14 Aug 2023
Hello, can you give me a call at the property to discuss your issues/concerns?

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Liz on 24 Jul 2023
Thank you.

8/10 Good

Taylor

Stayed 3 nights in Jul 2023
Response from Guest service on 21 Jul 2023
Thank you