Exterior

Reviews of Hilton Garden Inn Denver/Highlands Ranch

3 out of 5
Hilton Garden Inn Denver/Highlands Ranch
1050 Plaza Dr, Littleton, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1005 reviews" "
Rating 8 - Good. 276 out of 1005 reviews" "
Rating 6 - Okay. 93 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Tisha on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect. I’ve been to this hotel and it’s my go to home.
Stayed 1 night in Mar 2024
Response from Tisha on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniel, Carbondale

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For a Hilton, they fell short in a few areas. 1) There was a snow storm the day we arrived. By day 3 this hotel failed to plow their parking lot. We traveled all over Denver and our hotel was the only lot we had to trudge through a foot of wet snow to get to our cars. When i asked the front desk they said they weren’t planning to plow, even though customers had to step through 6 inches and my car got stuck. We had a wedding to go to and told them is was inconvenient to walk through 3-day old snow to get to our car wearing dress shoes and she wore a nice dress (they could care less). 2) we tried to walk the sidewalk around the snow and got poked in the eye by some untrimmed trees and bushes covering the sidewalk. 3) the website said there was a hot tub (which is why we selected that place) but the hot tub had been filled in months ago. You could see the janky square where it used to be. 4) the TV had cable but the televisions had no way to order movies or chromecast - just whatever was on. The tv also kept loosing connection and hard restarting. The only guide had a channel list but nothing about programming. 5) this hotel had a higher cost than other area hotels. We chose this location out of loyalty and since it had a hot tub. I’ve stayed at many Hiltons and this was by far the least awesome. Breakfast was good at $10 for the cold continental. Other area hotels included breakfast, so…
Stayed 3 nights in Mar 2024
Response from Heath Carnes-General Manager on 18 Mar 2024
Thank you for your feedback and for staying with us during the 30 inches of snow we received. I apologize your car was in an area with snow still remaining. We had our snow removal company come through 3 times during and after the storm. However, the challenge with hotel parking lots is that the areas with cars parked cannot be plowed. Businesses without cars parked overnight can easily remove all snow from their lots (malls, restaurants, attractions, etc.). It is true we removed our hot tub 2 weeks ago. We removed any reference to a hot tub on our site and the Third-Party sites at the beginning of the year. We review these monthly to insure they are correct. A review of Expedia today showed only a reference to indoor pool. We apologize for any miscommunication.

10/10 Excellent

Mary, Portola Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 days. It was excellent service all the way
Stayed 2 nights in Feb 2024
Response from Tisha on 16 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Tisha on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Stafg was friendly. Good breakfast available. Wish the laundry machines took cards, since I wasn't carrying cash.
Stayed 1 night in Feb 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Dave

Travelled with family, Business traveller
Liked: Staff & service, amenities
Old place for a Hilton not what i have been accustomed to.
Stayed 1 night in Feb 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Steve

Stayed 5 nights in Jan 2024
Response from Tisha on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eliu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staf is always nice and welcoming
Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Windy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I'm in the area, I stay at this hotel. I feel safe and the staff is always friendly and helpful. There are many restaurants within a 3-mile radius. If you want to catch a movie there's an AMC right down the street about half a mile.
Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great for the value. There was a bus stop very close by, many businesses were within walking distance. The late checkout was nice
Stayed 3 nights in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tisha on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tisha on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joseph

Everything
Stayed 3 nights in Dec 2023
Response from Tisha on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Barbara E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heath Carnes-General Manager on 26 Dec 2023
Thank you for your wonderful rating. We hope to see you again soon!

6/10 Okay

Darwin

Liked: Cleanliness, staff & service
Property needs a good UPDATE
Stayed 4 nights in Dec 2023
Response from Heath Carnes-General Manager on 26 Dec 2023
Thank you for your feedback. We are happy to hear that the property met your expectations for cleanliness, working order and service. We look forward to our renovation that is scheduled for late 2024. Come see us again soon.

10/10 Excellent

Tino

Stayed 3 nights in Dec 2023
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient and clean for a reasonable price.
Stayed 2 nights in Dec 2023
Response from Heath Carnes-General Manager on 24 Dec 2023
We are happy to see our location and hotel met your expectations. Come see us again soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heath Carnes-General Manager on 24 Dec 2023
Thank you for your great feedback. Come see us again soon!

6/10 Okay

Terrence

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Heath Carnes-General Manager on 12 Dec 2023
We are disappointed to see we did not match well with your expectations. We hope to have another chance to improve!

10/10 Excellent

Barbara

Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Monique

Stayed 4 nights in Dec 2023
Response from Heath Carnes-General Manager on 12 Dec 2023
Thank you for your great rating! Come see us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something simple
There was no channel listing for the tv.
Stayed 1 night in Dec 2023
Response from Heath Carnes-General Manager on 12 Dec 2023
Thank you for letting us know about your experience. Our channel guide is on channel 61 and info is available on our digital directory (QR code in room.) I apologize that we did not explain to you. We hope to see you again soon.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel to stay in on my road trip. I would stay there again.
Stayed 1 night in Nov 2023
Response from Tisha on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Arthur, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Tisha on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

scott

Stayed 3 nights in Nov 2023
Response from Heath Carnes-General Manager on 24 Dec 2023
It's wonderful to see that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Lonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and very nice
Stayed 1 night in Nov 2023
Response from Heath Carnes-General Manager on 28 Nov 2023
We appreciate your feedback and are happy you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good room size with nice linens and fluffy towels .
Stayed 4 nights in Nov 2023
Response from Heath Carnes-General Manager on 28 Nov 2023
Thank you for your great feedback and recommendation. Come see us again soon!

6/10 Okay

Jo

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Heath Carnes-General Manager on 24 Nov 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, friendly staff. Nice location
Stayed 2 nights in Nov 2023
Response from Tisha on 24 Nov 2023
Thank you for your feedback

10/10 Excellent

Renee

Travelled with partner
Great place to stay our 3rd time staying here! It’s very clean, the staff is very friendly and helpful and the beds are dreamy comfortable!!
Stayed 6 nights in Nov 2023
Response from Tisha on 17 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 3 nights in Nov 2023
Response from Heath Carnes-General Manager on 14 Nov 2023
Thank you for your great feedback. We are happy to hear you enjoyed your experience with us. Come see us again soon!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Heath Carnes-General Manager on 14 Nov 2023
Thank you for your rating and feedback. We hope to do better next time!

10/10 Excellent

Lance

Liked: Amenities, property conditions & facilities
Excellent Room excellent bed excellent food excellent excellent
Stayed 1 night in Nov 2023
Response from Tisha on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Check-in staff very pleasant but a bit slow - check-out staff disinterested - room could use a clock
Stayed 1 night in Nov 2023
Response from Tisha on 9 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

nina

Liked: Cleanliness, staff & service, property conditions & facilities
Upon walking into the hotel you can smell that it is clean. Hotel offers food and breakfast at a fee. The room was clean but the room felt very stale and stuffy and water did not get hot just mid level warm. The carpet needs a deep clean because me and my husband were both sneezing non stop from dander. Easy check in and out.
Stayed 1 night in Nov 2023
Response from Heath Carnes-General Manager on 6 Nov 2023
Thank you for staying with us and for your feedback. We use all feedback to improve and appreciate your detail. We hope to see you again in the future.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
The hotel was comfortable and offered nice amenities. I didn't get maid service on the second day, which was indicated in the information sheet they provided at check-in, but that wasn't crucial to me. I will definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Tisha on 2 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kristin Elise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, checking in and out was easy, the area around the hotel is nice. The beds were comfortable and the shower had good water pressure!
Stayed 3 nights in Oct 2023
Response from Tisha on 1 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
booked a king bed and got two small queens I believe. The breakfast is no fancier then other hotels continental breakfast, but they charge you $14 a person.
Stayed 1 night in Oct 2023
Response from Heath Carnes-General Manager on 30 Oct 2023
Thank you for letting us know about your stay. We apologize for the mix up with your room type. I'm disappointed the fresh cooked buffet did not meet your expectations. During your next stay, I encourage you try one of our fresh cooked options like omelettes, pancakes or our hearty breakfast burritos!

10/10 Excellent

Shelly

Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel surpassed all expectations
Stayed 2 nights in Oct 2023
Response from Heath Carnes-General Manager on 30 Oct 2023
Thank you for your wonderful feedback and recommendation. We are happy to see you enjoyed your stay and we look forward to seeing you again soon!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and the mtns
Stayed 6 nights in Oct 2023
Response from Heath Carnes-General Manager on 30 Oct 2023
It's wonderful to see that our location was exactly what you were looking for and that you enjoyed your stay with us. Come see us again on your next shopping trip!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tisha on 26 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry clean, quiet hotel with daily maid service. We will be back
Stayed 3 nights in Oct 2023
Response from Heath Carnes-General Manager on 17 Oct 2023
Thank you for your wonderful feedback and recommendation. We look forward to seeing you again soon!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton Garden Inn at Highlands Ranch was extremely convenient.
Stayed 2 nights in Oct 2023
Response from Heath Carnes-General Manager on 17 Oct 2023
We are happy to see that our location worked well for your needs. Come see us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guessing, priced about right.
Comfortable, clean rooms, competitive price. Friendly staff. Seems a little odd that their restaurant and party room closes at 3pn on Saturdays. Several restaurants nearby. Nice touch, night lite in restroom.
Stayed 2 nights in Oct 2023
Response from Tisha on 13 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ramiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Tisha on 13 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
not a fan of the breakfast arrangement. Also for the price I feel new mattresses are needed, also the TV was way to small for the room and outdated. Wanted to hook phone up to tv to watch some sports so smart TV is needed. Also our coffee pot leaked the water all over so had to go downstairs to get coffee.
Stayed 2 nights in Oct 2023
Response from Tisha on 12 Oct 2023
Thanks for staying with us. We appreciate your feedback!