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Reviews of American Regency Inn

2 out of 5
American Regency Inn
334 East Route 66, Williams, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 311 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Vivien

Conveniently located very basic bed was comfortable and clothe room and bathroom didn’t feel clean
Stayed 2 nights in Apr 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!! Parking was tight but good 👍
Stayed 1 night in Apr 2024

2/10 Terrible

bonnie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely cold, had to run the heater all night due to lack of insulation. Sounded like a herd of elephants above us all night ling, only got maybe 3 hours sleep. Do not stay at this hotel 😡😡😡
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024

4/10 Poor

Cassandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom not very clean. Bed spreads had burn marks in them. The linens were clean. Needed a deep cleaning overall. Towels were very rough, like drying with sand paper.
Stayed 1 night in Mar 2024

8/10 Good

Lowelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Darcy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were very friendly and doing the best they can. Room was very dirty, tv didn’t work. We had already moved rooms once and were offered to move again but chose not to. The rating does not reflect the state of the motel

10/10 Excellent

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing quiet stay. Really enjoyed it!
Stayed 1 night in Mar 2024

6/10 Okay

KIRIL

Liked: Staff & service
Disliked: Property conditions & facilities
This is the most average motel ever. It's not bad but it's definitely not good either. You will have a bed and a bathroom here.
Stayed 1 night in Jan 2024

4/10 Poor

Trenton

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff was awesome. Very good and affordable stay. Me and my family will definitely be coming back here to stay.
Stayed 1 night in Dec 2023

6/10 Okay

Concepcion

Good 1 night stay
Stayed 1 night on our way to Page. Bed comfortable but bathroom needs more cosmetic work like a new sink, mirror and new tub.
Stayed 1 night in Dec 2023

2/10 Terrible

Ji

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
We stayed there the night of 12/27/23. The temperature outside was below freezing around 27F. The heater went out middle of the night and later the power went out as well. The room started to get cold, and there were no additional (back-up) blankets in the room. After about 20 min, the power came back on and I had to turn-off and then turn-on the heater for it to work again. This power going out and on happened about 4 more times that evening. Each time, I had to reset the heater for it to work again; and each time not knowing if we will have heater for the rest of the night. It has caused us unnecessary stress, inconvenience, and not to mention it could outright be dangerous with no heater in freezing temperature.
Stayed 1 night in Dec 2023

4/10 Poor

DMS

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there the night of 12/27/23. The temperature outside was below freezing around 27F. The heater went out middle of the night and later the power went out as well. The room started to get cold, and there were no additional (back-up) blankets in the room. I put on all the jackets we got but worried it might not be enough, and that we might catch a cold during the night. I called the front and they said they are working on resetting the breaker. After about 20 min, the power came back on and I had to turn-off and then turn-on the heater for it to work again. This power going out and on happened about 4 more times that evening. Each time, I had to reset the heater for it to work again; and each time not knowing if we will have heater for the rest of the night. It has caused us unnecessary stress, inconvenience, and not to mention it could outright be dangerous with no heater in freezing temperature. The heater finally stayed on for the rest of the night, but I could no longer sleep peacefully not knowing if it's going to go out again. If you are managing a motel in a place with freezing winter climate, you ought to make sure your heater better be in working condition. And how feasible was it to change motel in the middle of a freezing night in a tourist place during the holidays? The next day I asked the front how would they compensate for what happened, the young man said he had fixed the problem and so won't give any credit or refunds or partial refunds.
Stayed 1 night in Dec 2023

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Great location, nice staff, easy and fast check in. Bathroom extremely cold.
Stayed 1 night in Dec 2023

6/10 Okay

Isabelle

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Cleanliness
the floor was not clean
Stayed 1 night in Dec 2023

8/10 Good

NOBUYUKI

Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Stayed 1 night in Dec 2023

10/10 Excellent

Jeff, Itasca

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is beat up and old but clean. Check in staff was super friendly. The staircase going to the second floor might be the most challenging staircase I’ve ever climbed. Luggage made it more so. Go slow. Electricity went out twice, I use a CPAP machine so that means I’m awake until it was fixed, which was maybe 10 minutes both times. Pillows are thin. The showerhead leaked like crazy but provided plenty of water with good temperature control. Towels could use some bleach. Everything worked including the heater which was surprisingly quiet. I never felt in danger. The motel is not a looker but good bang for the buck.
Stayed 1 night in Dec 2023

2/10 Terrible

Adrian

Stayed 1 night in Dec 2023

2/10 Terrible

Valeriia

Stayed 1 night in Dec 2023

8/10 Good

Mark, Corvallis

Stayed 1 night in Dec 2023

8/10 Good

Gregorio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were large and clean. Comfortable beds and plenty of hot water. Staff was friendly and responsive.I took off 1 star because the heater took a while to start after being powered on and took a long time to warm up the room. Overall great place to stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Romuald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
No 24 hour front desk
The posting mentiones that they have a 24 hour front desk, but when we arrived at night nobody was there, so we had to find other place to stay.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Don

Older property that needs updating. In the cold season the bathroom area is pretty cold. Needs a heat lamp in the bathroom.
Stayed 1 night in Nov 2023

2/10 Terrible

Kristin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very basic awful motel. Smoking area was right outside our room. Bathroom flooded from the ceiling above within an hour. TV remote didn't work; couldn't connect to any channels. Young man gave us a different room but didn't apologize or offer to help us move bags. Couldn't sleep because we didn't trust the bedding. Just awful.
Stayed 1 night in Nov 2023

6/10 Okay

Nikita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi did not work
Stayed 2 nights in Nov 2023

6/10 Okay

gracie

Stayed 3 nights in Nov 2023

10/10 Excellent

Tara, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property walkable to everything in Williams. Close proximity to Grand Canyon.
Stayed 3 nights in Nov 2023

4/10 Poor

Jessika

Liked: Property conditions & facilities
Disliked: Amenities
The shower didn’t work which was odd
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay always clean and fast friendly service
Stayed 1 night in Oct 2023

10/10 Excellent

ronalafae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been travelling for 2 weeks and this is the best hotel we've stayed in. Comfortable beds, great shower, coffee maker provided, great position, spacious rooms,easy check in and out. Walk to great cafes and shops. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
👍
Stayed 1 night in Oct 2023

4/10 Poor

Mageswaran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unwelcoming
Avoid this place. BED BUG… A very unwelcoming front desk. Very disappointing.
Stayed 2 nights in Oct 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Carl

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Amenities were not great to say the least, a single outdoor microwave shared with everyone...

8/10 Good

Ilwira

Stayed 1 night in Oct 2023

6/10 Okay

Hyounglan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's ok for a short stay. We arrived late and left very early.
Stayed 1 night in Oct 2023

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023

2/10 Terrible

Anibal

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, Property look unsafe
Stayed 2 nights in Oct 2023

4/10 Poor

Jon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The man at the front desk was not friendly at all. He told me that he couldn’t find my name in the computer, I had too point out my name on the monitor. The room was filthy. I would definitely NOT recommend this property.
Stayed 1 night in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Cute area of old downtown. Lots of shops and restaurants. Hotel was old but clean. Had trouble with the tv but got it working. Would stay again.
Stayed 1 night in Oct 2023

8/10 Good

Sathishkumar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Rosa

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No problems
Stayed 1 night in Oct 2023

2/10 Terrible

Karina

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, no cover on light in bathroom, open to attic. Rude front desk
Stayed 1 night in Oct 2023