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Reviews of The Signature at MGM Grand (All Suites)

4.5 out of 5
The Signature at MGM Grand (All Suites)
145 East Harmon Avenue, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 947 out of 1582 reviews" "
Rating 8 - Good. 349 out of 1582 reviews" "
Rating 6 - Okay. 116 out of 1582 reviews" "
Rating 4 - Poor. 74 out of 1582 reviews" "
Rating 2 - Terrible. 96 out of 1582 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Signature Managment on 27 Mar 2024
Good morning,Thank you for your 5 out 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

8/10 Good

Deja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall we were really impressed with signature but there were a couple of things that frustrated us. We checked in but didn’t have the best experience with costumer service. Also, the tv in the bedroom did not work our whole first day. We called, they came in to turn it back on but by night time it was back off and again, customer service did not answer our calls ir Provide assistance until the next afternoon. The maintenance man was friendly and finally explained there was a short and fixed it but it was a bit frustrating at first. We really enjoyed the spacious rooms though, and the water pressure was great. Having utensils would be cool, but we get that it may be different due to Covid times. Lastly the walking around can be a lot for some, considering more accessible means to get a round would be recommended especially since it’s a bit far from the strip.
Response from The Signature Hotel Management Team on 26 Mar 2024
Good Morning,Thank you for choosing The Signature at MGM Grand. We apologize for the inconveniences you experienced during your stay. Our main goal is to ensure our guests our provided with exceptional service throughout their entire stay. We are thankful our engineering team was able to assist you with the maintenance issues you experienced. Once again, thank you for staying with us and providing this wonderful feedback. We will be addressing this with the respectful teams. We hope you choose to visit us again in the near future.

10/10 Excellent

chaunese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Signature Hotel Management Team on 26 Mar 2024
Good Morning,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times for my work trips. The front desk staff and security staff are always great. This visit though, I had some issues. I came back to the hotel one night and the front gate told me the valet was closed and I’d have to park off site and walk in which is a really long ways to walk. Eventually I was let in and found valet and they parked my car but only because I persisted. Then to my surprise, I was charged $1500 for room damages after I checked out! I am a traveling salesman who was there alone for work. I never touched the couch or ottoman in the hotel room they said I damaged. Those charges go on my company card and I have to answer to that. Now I am in a dispute with AMEX and MGM about the charges. After this stay there I am never going back. Terrible experience.
Stayed 3 nights in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good afternoon,We're sorry to hear that your previous stay here at Signature was not a good experience. We do appreciate your feedback on the details that you have mentioned.Thank you,Signature Management

2/10 Terrible

Eric Samuel

Liked: Cleanliness
split my family in two different towers.
Stayed 3 nights in Mar 2024
Response from Signature Managment on 20 Mar 2024
Good morning,We're sorry to hear that we were not able to accommodate your request on keeping both of your rooms in the same tower. We definitely try our very best to accommodate all guest's special requests. We hope that you enjoyed your stay at Signature and if there's any more questions, comments or concerns, please feel free on reaching out to Signature at any time.Thank you,Signature Management

6/10 Okay

Carey Lynn Jane

Travelled with family
Liked: Staff & service
Thé hôtel us becoming a bit dated. There seems to be a charge for everything. Food is very expensive. You have to ask for pots, pans, plates, cutlery etc. Groceries are limited in the area.
Stayed 4 nights in Mar 2024
Response from Signature Managment on 16 Mar 2024
Good afternoon,Thank you for your feedback as your feedback is definitely important to us. All guest information is utilized to even better our guest experience.Thank you,Signature Managment

10/10 Excellent

Richard

Stayed 3 nights in Mar 2024
Response from The Signature Management Team on 18 Mar 2024
Thank you so much for your feedback!

8/10 Good

Angelina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Jean- Claude was so helpful with our check in. The room was well appointed. What took it from a five to a four star were band-aid wrapper and brown spots on the bathroom floor. It made me cautious about trusting the cleanliness or other elements. I would stay there again, the bed was comfortable. Please let sure to update guest information on both televisions to respect privacy. Thank you
Stayed 1 night in Mar 2024
Response from Signature Managment on 14 Mar 2024
Good afternoon,Thank you for taking the time out of your day to leave us a review. We're glad to hear that Jean-Claude well assisted you at check-in. We will definitely utilize your feedback to even better our service. We hope to see you soon again here at The Signature.Best Regards,Signature Managment

6/10 Okay

Andy

Travelled with family
Liked: Staff & service, amenities
No any special, so I give average level.
Stayed 5 nights in Mar 2024
Response from Signature Managment on 14 Mar 2024
Good afternoon,We appreciate your feedback and thank you for your business and for staying with us.Best Regards,Signature Management

2/10 Terrible

Michael Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool was nice
Stayed 4 nights in Mar 2024
Response from Signature Managment on 13 Mar 2024
Good morning,We're glad to hear that you enjoyed our pool here at Signature. May we kindly ask what it would take to get a perfect score from you?Thank you,Signature Management

10/10 Excellent

Natalie A, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities
They don't have handicapped doors
Stayed 5 nights in Mar 2024
Response from Signature Managment on 13 Mar 2024
Good morning,Thank you for your feedback as we truly appreciate and like enjoy hearing what our guests has to say.Best Regards,Signature Managment

10/10 Excellent

Dean, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, non-smoking, close to the Monorail Don’t like the hassle of the valet parking
Stayed 2 nights in Dec 2023
Response from The Signature Management Team on 13 Mar 2024
Thank you for the feedback! We look forward to seeing you again!

4/10 Poor

IXDAN

Liked: Cleanliness, amenities, property conditions & facilities
Will never stay here again, they "closed" valet parking, made us park, then walk to and from the parking garage at the mgm grand, no late check out, and someone opened our room door, wasnt staff, good thing we had door latch locked
Stayed 2 nights in Mar 2024
Response from The Signature Management Team on 13 Mar 2024
We're sorry you had a bad experience. We will work to fix this issue.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely Italy stay again.
Stayed 3 nights in Mar 2024
Response from The Signature Management Team on 10 Mar 2024
We look forward to seeing you again in the future !!

10/10 Excellent

Scott E, Belleville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a suite instead of regular hotel room is really nice when staying more than 2 nights. The property was well maintained. The pool hot tub area was great. Valet parking friendly without bagging for tips. Our only concern was the bed could have been more comfortable. I believe it’s time for an update
Stayed 3 nights in Mar 2024
Response from Signature Managment on 9 Mar 2024
Good morning,We do appreciate your feedback! We absolutely enjoy what our guests has to say to even better our service here at Signature. We hope to see you again soon here at Signature.Thank you,Signature Management

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super spacious rooms and great views.
Stayed 2 nights in Mar 2024
Response from Signature Managment on 8 Mar 2024
Good morning,Thank you for your review! We're happy to hear that you enjoyed your stay here at Signature. We hope to see you again soon.Best Regards,Signature Managment

10/10 Excellent

Alante C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of this location, most of staff was very helpful. Returned to a freshly clean room after heading out early each morning. Definitely would stay at this location again!
Stayed 2 nights in Mar 2024
Response from The Signature Management Team on 13 Mar 2024
Thank you for the feedback! We look forward to seeing you again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 4 nights in Feb 2024
Response from The Signature Management Team on 5 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything we wanted to see and was a monorail stop so easily accessible to get down the strip.
Stayed 3 nights in Feb 2024
Response from The Signature Management Team on 4 Mar 2024
Thank you so much for your feedback!

8/10 Good

Kareem

Liked: Staff & service, property conditions & facilities
It was a nice property
Stayed 4 nights in Dec 2023
Response from The Signature Management Team on 3 Mar 2024
Thank you so much for your feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Signature Managment on 2 Mar 2024
Good afternoon,Thank you for your 4 out of 5 rating! May we kindly ask what it would take to receive a 5 out of 5 rating from you?Thank you,Signature Managment

10/10 Excellent

Alden, Hillsboro

Stayed 2 nights in Dec 2023
Response from The Signature Management Team on 1 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Such a nice view. And love the bathtub with the jets!! My favorite place to stay and I live in Las Vegas. Lol
Stayed 2 nights in Feb 2024
Response from The Signature Hotel Managment Team on 29 Feb 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

10/10 Excellent

Danita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying. We love it!
Stayed 3 nights in Feb 2024
Response from The Signature Management Team on 2 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Elke, Arden

Liked: Cleanliness, staff & service
It was quiet and convenient to everything
Stayed 4 nights in Feb 2024
Response from The Signature Hotel Management Team on 29 Feb 2024
Good Evening,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

6/10 Okay

Christina

Stayed 3 nights in Feb 2024
Response from The Signature Hotel Management Team on 29 Feb 2024
Good Evening,Thank you for taking the time to share your experience at The Signature. We can see that your stay did not fully meet your expectations. Is there any way you could provide us with detailed feedback so that we can ensure the respective departments are made aware.

10/10 Excellent

Stefanny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like being able to walk from one hotel to the other inside versus going out all the time.
Stayed 4 nights in Feb 2024
Response from The Signature Hotel Managment Team on 27 Feb 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay, and we look forward to your next visit to The Signature.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, other than carpet replacement going on our floor that wasn’t mentioned. Front desk comped us on resort fees which was nice of them. If it wasn’t for the carpet replacement and two nights with no wifi we loved the hotel
Stayed 7 nights in Dec 2023
Response from The Signature Management Team on 28 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing rooms. Clean. Staff great
Stayed 3 nights in Feb 2024
Response from The Signature Hotel Managment Team on 27 Feb 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

Gursharan

Stayed 3 nights in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good morning,Thank you for your 5 out of 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 Excellent

Myrica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect for our weekend
Stayed 2 nights in Feb 2024
Response from The Signature Management Team on 26 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Yesenia

Stayed 1 night in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good morning,Thank you for your 5 out of 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just a block or two off the strip. Had a great view of the Sphere from our balcony! Helpful staff. Short walk to the MGM grand and monorail. Would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from The Signature Hotel Management Team on 25 Feb 2024
Good Morning,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

10/10 Excellent

Israel

Stayed 2 nights in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good morning,Thank you for your 5 out of 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 Excellent

Kylee

Stayed 3 nights in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good morning,Thank you for your 5 out of 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 Excellent

Monica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self parking was a little difficult so I highly recommend valet
Stayed 2 nights in Feb 2024
Response from The Signature Hotel Managment Team on 24 Feb 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

8/10 Good

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Signature Hotel Managment Team on 24 Feb 2024
Thank you for the positive review. We look forward to your next visit to The Signature.

10/10 Excellent

victoria, burbank

Stayed 2 nights in Feb 2024
Response from Signature Managment on 20 Mar 2024
Good morning,Thank you for your 5 out of 5 review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like is I ordered two rooms together and r were put in different towers. Luckily they got is in the same tower but different floor. Instructions on how to open the sliding door would have saved a lot of time.
Stayed 2 nights in Feb 2024
Response from The Signature Management Team on 20 Feb 2024
Thank you for the feedback, we will share this with our teams.

10/10 Excellent

Daniel Asa

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Beautiful views from the balcony. Room was huge with 2 full baths and a kitchen.
Stayed 2 nights in Feb 2024
Response from The Signature Management Team on 20 Feb 2024
Thank you for your feedback, we will share this with our teams.

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay quiet very clean staff was great
Stayed 2 nights in Feb 2024
Response from The Signature Management Team on 20 Feb 2024
Thank you for your feedback, we will share this with our team.

6/10 Okay

Jovete

Liked: Staff & service
Enjoyed the UPH (Penthouse) on the highest floor and corner suite, but it needs a bit upgrading and there was a horrible noise all day and all night coming from either the roof or something. Would return again if we’re on a budget. No casino, 10 minute walk to MGM to gamble. Also, on our first night, valet was full and we had to park all the way at MGM (the original MGM) and walk late at night with 3 kids. Staff is exceptional.
Stayed 2 nights in Feb 2024
Response from Signature Front Desk Management on 20 Feb 2024
Thank you for your review. We will share this with our team.

10/10 Excellent

Jessica

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly. I like how easy the parking was.
Stayed 1 night in Feb 2024
Response from The Signature Team on 18 Feb 2024
Thank you for leaving us your review. We hope to see you again at the Signature hotel in Las Vegas. Have a wonderful weekend!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I like
Stayed 2 nights in Jan 2024
Response from Signature Managment on 15 Feb 2024
Good afternoon,Thank you very much for your response. We hope to see you soon again here at The Signature.Best Regards,Signature Management

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the location of this property .... near to everything right off the strip, but quiet. There is an enclosed walkway to the MGM Grand which was convenient. Our room on the 37th floor had a fabulous night view. We would definitely stay again!
Stayed 1 night in Feb 2024
Response from The Signature Hotel Management Team on 14 Feb 2024
Good Afternoon,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

4/10 Poor

Lily

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Housekeeping was terrible. Missed cleaning altogether for one of the rooms s we booked. Overall bad experience. They did take care when we checked out by removing the resort fee but honestly would not go back to signature grouo
Stayed 3 nights in Feb 2024
Response from Signature Managment on 13 Feb 2024
Good afternoon,We're sorry to hear that you came across some challenges here at Signature. Your feedback is valuable to us and will be utilized to look into this internally.Thank you,Signature Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Signature Managment on 13 Feb 2024
Good morning,Thank you for your 5 out of 5 rating! We hope to see you again soon.Best Regards,Signature Managment

10/10 Excellent

Kayana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was on the fence to stay here from other reviews, we stayed in tower 1 on the 8th floor. We had no issues the room was clean, spacious and the staff was very nice and helpful. We would difiantly stay again
Stayed 4 nights in Feb 2024
Response from Signature Managment on 13 Feb 2024
Good morning,We are very glad to hear that you enjoyed your stay with us! We hope to see you again soon.Best Regards,Signature Managment

10/10 Excellent

jodie, Cottonwood Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it felt safe since I was traveling alone. I like that it was connected to MGM, so I could walk back to my hotel late in the evening without going outside. I like that valet parking was included, so I didn’t have to worry about parking my car.
Stayed 2 nights in Feb 2024
Response from The Signature Hotel Management Team on 12 Feb 2024
Good Morning,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Amazing balcony views
Stayed 2 nights in Feb 2024
Response from Signature Managment on 10 Feb 2024
Good afternoon,Thank you for your great feedback! We hope to see you again soon. Best Regards,Signature Management