We had called a few days before to see if early check in was possible , she said absolutely if your room is ready, call the day of the reservation and they can let you know. Check in is at 4pm, we called at 2:00, to see if this is possible, she said our room isn’t ready yet, but she will call when it is! Fantastic! We never got a call, went to check in at 3:40, and were told check in is at 4, you’ll have to wait. By 4:00 there were 5 families waiting in the lobby before they would check any of us in at 4:00. If it’s against hotel policy for early check ins, then tell us that when we call in! This was frustrating!
We had the pool side room, it was nice, conveniently located, very very noisy pool area! It echoed so much that you had to sit right beside someone to have a conversation. But the pool closed at 9:30, so it wasn’t an issue through the night.
The hotel is old, needs some updating for sure, but the room had nice vinyl planking and it was clean.
It was a fun stay - just started off frustrating