Lunch, dinner and brunch served

Reviews of Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

3.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 290 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 212 out of 1005 reviews" "
Rating 4 - Poor. 145 out of 1005 reviews" "
Rating 2 - Terrible. 85 out of 1005 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is not worth the money. $190 for a run down room
Stayed 1 night in Mar 2024

8/10 Good

Vivienne

Liked: Cleanliness, staff & service
Great service from staff. We enjoyed having a cocktail at the end of the day in the comfortable, relaxed lounge.
Stayed 4 nights in Mar 2024

2/10 Terrible

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is nothing like the photos on the website. It’s old, the bathtub area had mold in the silicone, the free breakfast was awful. The beds were comfortable. I’d never stay here again.
Stayed 2 nights in Mar 2024

6/10 Okay

Ryan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Was here for a convention being held in the hotel so it was convenient for that. The rooms could use a facelift, beds were old and uncomfortable. Hot tub was shut down and front entrance door was brokem
Stayed 3 nights in Mar 2024

10/10 Excellent

Dale, Lethbridge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast could have been better. Wasn’t worth sitting down to it.
Stayed 1 night in Mar 2024

8/10 Good

Morris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Room clean and the location was great.
Stayed 1 night in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

Delroy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean,toilet kept draining and running. What looked like mapel bugs in room. Dining ordered pan seared cod hard lump after first bite. Otherwise good stay
Stayed 2 nights in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns.

8/10 Good

Deanna

Liked: Staff & service, property conditions & facilities
Great layout. Room wasn’t very clean. Stained chairs….. hair on the bathtub walls
Stayed 1 night in Mar 2024
Response from Reservation Desk on 12 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

ken

Stayed 1 night in Mar 2024

8/10 Good

Marion

Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
nothing to share
Stayed 1 night in Mar 2024
Response from Reservation Desk on 7 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness
The room is falling apart, dirty, curtains hanging off rods, shower curtain torn and unable to be reattached. Won’t stay ever again.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 7 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns.

6/10 Okay

Michelle

Liked: Staff & service, amenities
Disliked: Cleanliness
The smell of old smoke in the Suite wing is nasty. For a non smoker, I was quite grossed out every time i entered the room. The steam shower was super clean but again, the smell is disgusting when you add hot moisturize to the air. In addition, the free breakfast is night to have but the ‘hot’ side of the options are quite nasty. Simple eggs, bacon would be ideal for the majority
Stayed 1 night in Mar 2024
Response from Reservation Desk on 7 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Dakota

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservation Desk on 7 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

John and Tracy, Vanguard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It needs an update, new flooring, bathroom fixtures. The breakfast meal is poor but great place to meet to visit. Unfortunate.
Stayed 2 nights in Feb 2024
Response from Reservation Desk on 27 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Natasha

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Horrible complimentary breakfast. If you are going to have a dated hotel, you could Atleast step up the food. Our sink in our room didn't even drain.
Stayed 2 nights in Feb 2024
Response from Reservation Desk on 27 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Brett

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing liked. Hot tub doesn’t work. Steam room doesn’t work. Ice machines don’t work. Kids were knocking on door and then running down the hall way till past midnight. Have came here many times, kids like the water slides and it’s a quick trip from home. But will be a while before we come back
Stayed 1 night in Feb 2024
Response from Reservation Desk on 27 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns.

4/10 Poor

Cody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservation Desk on 7 Mar 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Janine

Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterslides and pool was terrific, except the hot tub was not working. There is plenty of shops, etc., close by. The parking lot was a skating rink and as such quite dangerous
Stayed 2 nights in Feb 2024
Response from Reservation Desk on 27 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dannielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and waterslide as usual were great. Room was comfortable and the staff was friendly.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

4/10 Poor

karen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We caked in and had to move rooms 3 times as it wasn’t what we booked. Drink machines didn’t work. Lack of staff to help. No towels in the room , toilet didn’t flush. Maintenance came and said it was just a slow flush but no we had to keep lid off so we could keep replacing the chain. Overall not what it used to be.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Alisha

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
We had called a few days before to see if early check in was possible , she said absolutely if your room is ready, call the day of the reservation and they can let you know. Check in is at 4pm, we called at 2:00, to see if this is possible, she said our room isn’t ready yet, but she will call when it is! Fantastic! We never got a call, went to check in at 3:40, and were told check in is at 4, you’ll have to wait. By 4:00 there were 5 families waiting in the lobby before they would check any of us in at 4:00. If it’s against hotel policy for early check ins, then tell us that when we call in! This was frustrating! We had the pool side room, it was nice, conveniently located, very very noisy pool area! It echoed so much that you had to sit right beside someone to have a conversation. But the pool closed at 9:30, so it wasn’t an issue through the night. The hotel is old, needs some updating for sure, but the room had nice vinyl planking and it was clean. It was a fun stay - just started off frustrating
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Caitlyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has taken a drastic decline over the years. The hot tub is permanently closed, which wasn't mentioned till check in. The water park is lack luster for sure and doesn't smell like a pool at all. The Ac/heat units in the rooms do not work, the mattresses are not good hotel mattresses. The restaurants were out of the special by 630, the complimentary breakfast would have been better as a cold breakfast as most of it was still frozen. Definitely not what it used to be.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property!
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

4/10 Poor

Scott

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The property is in need of some updates. The swimming area is fun but needs some service. The breakfast provided would have been delicious but they were out of almost everything by the time I went down.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Tara Goldthorpe

Travelled with partner
Liked: Staff & service, amenities
Dated. Could use a redo of the carpet. Everything else is fine
Stayed 1 night in Feb 2024
Response from Reservation Desk on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

10/10 Excellent

Lois, Vauxhall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a balcony room, overlooking the pool. My kids were old enough so I could enjoy my coffee on the balcony while they swam. Awesome! Comfy beds and clean room
Stayed 1 night in Feb 2024
Response from Reservation Desk on 15 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Staff was helpful, parking was great as I was pulling a trailer. Although clean and comfortable, rooms are getting a little dated.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 15 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great stay if you have kids.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 15 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

6/10 Okay

Shonet

Travelled with family
Liked: Cleanliness, staff & service
My kids liked the waterslides. I was disappointed there was no hot tub.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 15 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Mildred

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice water slide and pool area, breakfast included. Nice and friendly staff. Clean beds, sink, toilet and tub. But the building has seen better days, it could use deep cleaning and some renos in the rooms: carpet in good shape but felt like it hasn't been cleaned in a while (just vacuumed), rust on balcony door knob, washroom ceiling and toilet paper holder; water spots on ceiling, mold spots in shower tile grout, and the flicker in the washroom light made it worse.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super friendly staff.
Stayed 1 night in Feb 2024
Response from Reservation Desk on 6 Feb 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

6/10 Okay

Jadi

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This property is really showing its age. We opted for a poolside room and the walls were scuffed up and starting to heave at the seams, our toilet wasn’t working and needed maintainece during our stay, the poolside patio was dirty. We were disappointed that the hot tub looks permanently closed down, and one of our 2 days at the hotel the pool was closed 11-4 for cleaning. The staff, however, were all extremely friendly and helpful. Complimentary breakfast was really delicious and hot. Overall just would like to see better communication on closures and some much needed renovations
Stayed 2 nights in Jan 2024
Response from Reservation Desk on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation Desk on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

Greg, Calgary

Business traveller
Stayed 3 nights in Jan 2024
Response from Reservation Desk on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservation Desk on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

6/10 Okay

Colleen

Disliked: Property conditions & facilities
The breakfast wasn’t very good
Stayed 1 night in Jan 2024
Response from Reservation Desk on 17 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

6/10 Okay

Jodi

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reservation Desk on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

Nicole

Stayed 1 night in Jan 2024
Response from Reservation Desk on 30 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

Shelley

Stayed 1 night in Jan 2024
Response from Reservation Desk on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

2/10 Terrible

Donna

Travelled with partner
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Reservation Desk on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Morgan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Call before going - the hot tub was not working - if I want to sit and watch my kids go down a slide 75 times i would prefer to do it in a hot tub. We would have cancelled had I known. Food was great and the staff were very friendly.
Stayed 2 nights in Dec 2023
Response from Reservation Desk on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

6/10 Okay

Sherri

Stayed 2 nights in Dec 2023
Response from Reservation Desk on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

8/10 Good

Debbie

Stayed 1 night in Jan 2024
Response from Reservation Desk on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Reservation Desk on 5 Jan 2024
Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. We look forward to serving you in the future.