Lobby sitting area

Reviews of Excelsior Hotel

3.5 out of 5
Excelsior Hotel
45 W 81st St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is unique in decor. It is older, but very clean and antique decor. I loved it. We were pleasantly surprised to get a larger room. Very close to Central Park and Museum across the street. Also subway is close. We walked to the theatre district for a play. I was so happy to find that cleaning staff found my wallet. I had left it in the safe and staff had given it to the office. What a huge relief!! Nice to know we do have some decent honest people in this world!! Excelsior is our recommendation to stay in NYC! Love New York. Hope to get back soon!
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value. Horrible coffee setup and snacks are awful but otherwise fabulous.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Excellent location. It is close to restaurants and entertainment as well. Very clean.
Stayed 3 nights in Feb 2020

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, not enough hot water & broken AC
It’s a beautiful hotel with a view overlooking the Museum of Natural History. Unfortunately the air conditioner pumped out hot air instead of cold air, even when the in-room thermostat was set to cool; and the shower sometimes didn’t have enough hot water.
Stayed 4 nights in Mar 2020

10/10 Excellent

Justin, Spain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. I have stayed in many different parts of Manhattan. I loved this spot because it is right next to Central Park and the B & C Subway lines. The staff were friendly. The hotel is old-fashioned. The fan in my bathroom was very loud.
Stayed 6 nights in Mar 2020

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic NYC hotel with small but comfortable rooms. Great UWS location.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best position on Upper West Side. Hotel updated to modern standard while maintaining true period atmosphere. Feel and reality is an intimate high end New York hotel.
Stayed 8 nights in Mar 2020

10/10 Excellent

JHayes, Hixson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there had been somewhere could have eaten dinner or a snack. Also, no room service.
Stayed 5 nights in Mar 2020

10/10 Excellent

JohnT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! I completely enjoyed my two day stay there. The staff was pleasant and helpful. The room was immaculate and well maintained. The only negative thought I have is that there is no longer a restaurant in the hotel forcing visitors to find a place for breakfast and lunch in the surrounding blocks.
Stayed 2 nights in Mar 2020

10/10 Excellent

Jeremy, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great little Hotel, not a lot of amenities but clean, safe and right next to Central Park. I stay here a week a month for business.
Stayed 4 nights in Feb 2020

8/10 Good

Karen, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice but also friendly and relaxed as is the Upper West side compared to other parts of Manhattan. The heat was way too warm -- ran the noisy air conditioning most of the night. Other than that, it's a great "home" to come home to after a busy NYC day. It's my sixth time staying here. Love it.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Morning coffee, did not have real cream, nor milk.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were some hidden fees, both for WiFi and building services that I was not anticipating. It’s a great location for the cost.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

David, Cartersville, GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property and staff. They went out of their way to make sure we had everything we needed
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location for what i needed to do. Not good was no breakfest and not much in the way of room amenities.
Stayed 1 night in Feb 2020

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
The Excelsior hotel is in an excellent position directly opposite the Museum of Natural History and a stone's throw to central park, many good cafes and restaurants and the subway station. The staff are friendly and helpful. The room was very clean, quiet and comfortable. It is excellent value for money in such an expensive city.
Stayed 2 nights in Feb 2020

2/10 Terrible

Evan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet street, easy access to subway. Breakfast room was under construction, so advertised breakfast not available, which was inconvenient. No in room coffee or room service - plan ahead, as closest coffee shop is a block away. Staff was helpful and kind, and room was clean and well maintained - excellent housekeeping service.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Robbie, Branford,CT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the $$ Bed Comfy Big room Quiet room
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool smaller boutique-ish hotel in a great area. A few minor issues with the hotel - small things that need update or repair. But overall the hotel was very nice, my 2 double beds room was spacious, clean, and very nice!
Stayed 1 night in Feb 2020

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Very nice hotel in the location I desired. I will go back
Stayed 2 nights in Feb 2020

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfy, and great location!
Needless to say, the location was TERRIFIC. Across from museums, the park, near lots of good restaurants, and an easy walk across town. The room was spacious, too....That was a concern for me knowing how tiny New York spaces can be. Also, it was quiet! The bed, another big concern for my lousy back, was terrific. Woke up with no back issues! Overall a great stay.
Stayed 3 nights in Feb 2020

8/10 Good

Melinda

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. The doorman particulary was very welcoming after having had a long car trip.
Stayed 1 night in Feb 2020

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Phillip B.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet..very nice cozy room that I was in...and a great location...next to amnh.. planetarium...and 100 ft to the subway..in 3 stops was right on Broadway theater district..
Stayed 2 nights in Feb 2020

10/10 Excellent

Matthew J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay!
We stay here every time we come to NYC. Quaint, quiet, and amazing location. Close to the park and subway makes it ideal for our visits. They staff is always friendly and accommodating and rooms are clean and comfortable.
Stayed 3 nights in Feb 2020

8/10 Good

Chance

Stayed 3 nights in Feb 2020

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, close to museum, central park and not that far from lincoln center
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed at the Excelsior many times the past 3 years - it is our preferred hotel on the upper west side. Like most of the other hotels in that area, it is an older hotel with a smaller lobby, narrow hallways, etc. - but it has larger rooms with many overlooking the history museum across the street.
Stayed 3 nights in Feb 2020

10/10 Excellent

JohnDosSantos, London, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very helpful. Great location, right next to the natural history museum. I always enjoy the Upper West Side neighbourhood. Our room was on a higher floor, with a great view of the museum grounds and everything south of W 81st. The beds and room were comfortable & spacious. The room was quite warm, partly due to the direct sunlight coming in... we kept the shades down during the day. There are lots of options when staying in Manhattan; I will keep this in mind next time I visit.
Stayed 2 nights in Feb 2020

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

rafael

Stayed 1 night in Feb 2020

8/10 Good

Tatiana

Business traveller
Liked: Cleanliness, staff & service
My stay
It was great, but the room was very hot even with the lowest setting on air conditioning.
Stayed 1 night in Feb 2020

8/10 Good

Vijay, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Friendly staff, close to museums and the park. Cons: It's an old building, one of the two elevators was out for most of our stay there. Also, as many others had mentioned, the heating pipes are quite loud. Overall: I was happy to get what I paid for and will be back there in a few months.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a bit tired
Good stay. Super location. Hotel is nice but compared to otehr, contemporary properties, this one is a bit tired. Still, when in NY, it's nice to have a good location.
Stayed 2 nights in Feb 2020

10/10 Excellent

Susan, Washington DC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable in an elegant setting.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lpcarion can’t be best. Lovely comfortable room thst was immaculate. Would return on a second!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived early and they were able to accommodate me- with an upgrade to boot. The room was tasteful and clean. Bed was comfortable. The heat was a little hard to regulate and the tub was slow to drain. Overall great spot for the night.
Stayed 1 night in Feb 2020

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Debbie, New Albany, IN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and affordable. We had two issues though. One was the wake up call that didn’t come and the other was the hotness of the room. Too warm to get comfortable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Nice Location
Great stay...will definitely return!
Stayed 1 night in Feb 2020

8/10 Good

Norma Y.

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location
Upon arrival everyone was kind but our room was dirty. The building and furniture is very old so I was put off by the fact that even though the bed was made but there was hair everywhere. As if someone took a nap on top of the made bed. The room was very dusty too. So old plus dirty just kicked my OCD issues into overdrive!!! There was hair in the shower too. I did call down to front desk and they did have someone come in and clean up. So that was a plus. The staff was very kind and accommodating! The location is excellent!!! Next to the central park, subways and places to eat. My favorite part of the city! I will be coming back to this hotel again.
Stayed 3 nights in Nov 2019