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Reviews of Marriott Niagara Falls Fallsview Hotel & Spa

4 out of 5
Marriott Niagara Falls Fallsview Hotel & Spa
6740 Fallsview Blvd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1701 out of 3290 reviews" "
Rating 8 - Good. 738 out of 3290 reviews" "
Rating 6 - Okay. 354 out of 3290 reviews" "
Rating 4 - Poor. 244 out of 3290 reviews" "
Rating 2 - Terrible. 253 out of 3290 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

8/10 Good

Donghyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
When we had a problem, the evening manager was there to help us. Thank you again!
Stayed 2 nights in Mar 2024

8/10 Good

Maria Corazon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view of falls from our window.We did not like service in reception and valet parking.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Dear Ms. Corazon, Thank you for staying at Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are glad you enjoyed the amazing views of the falls. That said, we regret the service issues you endured during your time with us. We will share your comments with the appropriate individuals to ensure these are not repeated. It was a pleasure having you, and we look forward to being your hotel of choice if another visit to our area is in your plans. Zach Guest Services

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the view is totally worth it very nice spot
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Megan, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded your expectations and that you particularly enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

8/10 Good

Ariadne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the falls. Slow response from service when heat was not working...
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Ariadne, Thank you for taking the time to leave feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are happy to know you loved the amazing views of the falls. That said, we are sorry for the concerns you endured in your room and the service issues you had during your time with us. We value your comments and will address them with the appropriate individuals as we always look for ways to improve. Thank you again, and we look forward to being your hotel of choice every time you are in the area. Zach Guest Services

8/10 Good

Christie

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Christie, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

Sweet Hazelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing especially Shelly who helped me checked in when we arrived. The hotel is walking distance to everything. I would come back and stay at this hotel again and recommend the hotel to my family and friends.
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Guest, It was a pleasure welcoming you to Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates, especially Shelly, exceeded your expectations and that our location worked well for you. We will share your kind praises with everyone. Thank you for your recommendation, and we look forward to you are already planning another visit our way. Zach Guest Services

10/10 Excellent

Keisha

Travelled with partner
Liked: Amenities
Great stay for my birthday weekend getaway. The place was very clean and accommodating. The spa experience was amazing. Loved every moment.
Stayed 3 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Keisha, We love it when people include us in their special celebrations; therefore, we are glad we could help make your birthday an enjoyable event. We are happy we exceeded your expectations and that you had a great time at our beautiful spa. Thank you for your visit, and we look forward to your next stay. Zach Guest Services

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Extraordinary staff. Excellent value.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Jeffrey, Thank you for taking the time to post feedback about Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates took excellent care of you and that you loved our ideal location. We are also happy you found us to be an excellent value for the area. It was a pleasure having you, and we look forward to your future visit. Zach Guest Services

10/10 Excellent

Ariel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Ariel, Thank you for rating your stay at Niagara Falls Marriott Fallsview Hotel & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Zach Guest Services

10/10 Excellent

Montserrat

Liked: Staff & service, property conditions & facilities
We loved everything, the view from our room was spectacular!
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Montserrat, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you appreciated the vivid views of the falls. It was a pleasure having you as our guest, and we look forward to having you back soon. Zach Guest Services

10/10 Excellent

Fatemeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Fatemeh, Thank you for the perfect rating. We are glad to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Niagara Falls Marriott Fallsview Hotel & Spa, and we look forward to welcoming you back soon. Zach Guest Services

10/10 Excellent

Ulyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice and clean
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Dear Ulyana, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

8/10 Good

PHUOC RANG

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
shower water not adjust temp properly. too hoot or to cold
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Dear Mr. Rang, Thank you for taking the time to comment on your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We are pleased you were satisfied with most of our services, but we regret not meeting your expectations regarding the shower water temperature. We will address your remarks with our team as we always look for ways to improve. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again. Zach Guest Services

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Pedro, Thank you for the perfect rating. We are glad you had a wonderful time at Niagara Falls Marriott Fallsview Hotel & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Zach Guest Services

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic overnight stay. Right above the falls and beautiful view from the room. The room was clean, bed was comfortable and complimentary chocolates and pillow spray were a nice extra touch. Morton’s Steakhouse in the hotel was amazing. Dinner was outstanding and the staff were inviting and friendly. Highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Dear Chris, Thank you for taking the time to share your impressions of Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates exceeded your expectations and that you were impressed with our comfortable accommodations and beds. We will share your kind remarks with our entire team. We are also happy you loved the vivid views of the falls and the delicious food offerings. It was a pleasure hosting you, and we look forward to your return visit. Zach Guest Services

10/10 Excellent

Kimone Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they had a microwave in the rooms.
Stayed 4 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Dear Ms. Amanda, Thank you for your feedback on Niagara Falls Marriott Fallsview Hotel & Spa. While we appreciate your perfect rating, we regret you were disappointed by not having a microwave in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was our pleasure hosting you, and we look forward to your next visit. Zach Guest Services

10/10 Excellent

Shaurya

Travelled with group
Liked: Cleanliness, staff & service, amenities
Every room needs a microwave
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar 2024
Dear Shaurya, Thank you for your review of Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your perfect rating and are glad you had an overall pleasant time with us. Additionally, we value your comments regarding the microwave. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure serving you, and we look forward to your return. Zach Guest Services

8/10 Good

Kayleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Niagara Falls! Didn’t like the parking.
Stayed 3 nights in Mar 2024
Response from Guest Services on 23 Mar 2024
Dear Kayleen, It is wonderful to hear how much you enjoyed your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We're particularly pleased that you enjoyed the excellent views of Niagara Falls. We have noted your feedback about the parking and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!ZachGuest Services

10/10 Excellent

Brody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the falls was absolutely stunning! Room was super luxurious feeling and the bed was so comfortable! Walking distance from some very good resturants and a bar right in the lobby! Would recommend if you want a luxurious experience
Stayed 1 night in Mar 2024
Response from Guest Services on 23 Mar 2024
Dear Brody, Thank you for your fantastic review and for all the wonderful things that you had to say about Niagara Falls Marriott Fallsview Hotel & Spa! Our hotel boasts incredible scenic views of the Niagara River and Niagara Falls and combines excellent location with blissful accommodations. Your comments were a pleasure to read, and we are excited to share them with our exceptional staff. Thank you again for your recommendations, and we look forward to having you stay with us again.ZachGuest Services

10/10 Excellent

Audrey

Travelled with partner
Amazing location. Room high floor with view on the falls was amazing. Food was good and location was perfect.
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Dear Audrey, Thank you for sharing your experience at Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our location was perfect for your needs and that you enjoyed the vivid views of the falls from your accommodations. We are also happy you enjoyed the delicious food we serve at our on-site restaurant. It was a pleasure welcoming you, and we look forward to you choosing us the next time you visit the area. Zach Guest Services

10/10 Excellent

Denisia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 2 nights in Mar 2024
Response from Guest Services on 23 Mar 2024
Dear Denisia, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.ZachGuest Services

10/10 Excellent

Einmel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place , nice staff, very friendly and very clean. Starbucks is great and the hotel is fantastic and fabulous. Great views to Niagara Falls. Excellent Customer Services. Thank you .
Stayed 3 nights in Mar 2024
Response from Guest Services on 20 Mar 2024
Dear Einmel, Thank you for your review and for all the wonderful things you had to say about Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates exceeded your expectations and that you were impressed with our well-kept property and the fantastic views of the falls. We will share your compliments with our entire team for their well-done job. Thank you once more, and we look forward to having you stay with us again.Zach Guest Services

10/10 Excellent

Cilicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with spectacular view of Niagara Falls. Staff was very helpful and had patience with us , showing us how to maneuver around the city. Definitely worth it.
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Dear Cilicia, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates helped to enhance your visit and that you were impressed with the vivid views of the falls and beautiful property. We will pass along your kind praises to our entire team. We appreciate you being our guest and look forward to your next trip to the area. Zach Guest Services

6/10 Okay

Golnaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Dear Golnaz, Thank you for taking the time to review our hotel. We are disappointed we did not provide you with the flawless experience you deserve and apologize for the cleanliness issues you encountered during your time with us. We have shared your comments with our housekeeping team and appreciate your valuable feedback. We are grateful for your patience and hope you will revisit us the next time you are in the area. ZachGuest Services

10/10 Excellent

Shade'

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. The hotel was accessible to most excursions we booked within the area. The view from our room was spectacular. I would definitely return for another family trip.
Stayed 4 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Dear Valued Guest, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. Your compliments regarding our devoted associates were a pleasure to read, and will be sure to share them with our entire team. It is also great to know you loved the amazing views of the falls. We appreciate your review and love knowing you plan to return. Zach Guest Services

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that the bed was too soft.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Dear Michael, Thank you for taking the time to write a review about your recent stay. While we appreciate your perfect rating, we regret you were not completely satisfied with our beds. Please know our front desk is always available and happy to make you as comfortable as possible. It was a pleasure hosting you at Niagara Falls Marriott Fallsview Hotel & Spa, and we look forward to having you revisit us soon. Zach Guest Services

8/10 Good

Sarah, Whitby

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Dear Sarah, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to serving you again soon at Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

Wing Cheung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area to see the falls!!!
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Dear M. Cheung, Thank you for visiting Niagara Falls Marriott Fallsview Hotel & Spa. We are pleased to know how much you enjoyed your time with us and appreciate you mentioning the amazing views of the falls. It was a pleasure hosting you, and we look forward to your next stay. Zach Guest Services

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Dear Andrea, Thank you for the review of Niagara Falls Marriott Fallsview Hotel & Spa. Our breathtaking views of the falls are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean rooms, within walking distance to restaurants. The staff was friendly. The only thing that’s a bit annoying is the off site parking. For the rest we were happy with our stay.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Dear Esther, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates helped to elevate your stay and that you appreciated our ideal location. We will share your kind words with our entire team for their well-done job. That said, we regret the concerns you had with the parking service. We value your remarks and will address them appropriately. It was a pleasure welcoming you, and we look forward to your next visit. Zach Guest Services

8/10 Good

Chuang

Liked: Cleanliness, staff & service, property conditions & facilities
The view is nice. Tanya at the from is friendly.
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Dear Chaung, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa and sharing your feedback. We are delighted to hear that you enjoyed our stunning view and received courteous service from Tanya. Your satisfaction is our top priority, and we look forward to welcoming you back the next time you are in the area.Zach,Guest Services

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful fallsview room, friendly staff, pricy but so is everything in the area, Starbucks on site had rude staff, wouldn’t accept cash, parking is a 5 min walk offsite, restaurant on site very overpriced and not great quality, nice spa, decent pool and hot tub, a nice stay overall
Stayed 2 nights in Mar 2024
Response from Guest Services on 16 Mar 2024
Dear Thomas, Thank you for sharing your feedback regarding your recent stay at Niagara Falls Marriott Fallsview Hotel & Spa. We are delighted to hear that you enjoyed our well-maintained accommodations, captivating views, and the indoor pool. However, we sincerely apologize for the inconvenience you encountered with the unsatisfactory interaction with our associate. This is not typical of our usual standard, and we regret not meeting your expectations. Additionally, we are sorry for not meeting your dining experience. Your comments are invaluable, and we will address them appropriately to ensure overall guest satisfaction. Your patience and understanding are deeply valued. We appreciate your sentiments regarding pricing and look forward to welcoming you back for a flawless visit.ZachGuest Services

10/10 Excellent

Nimar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful view of Falls was scenic I want thank Marriott hotel for upgrade where we can see the falls.
Stayed 2 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Dear Nimar, Thank you for the review of Niagara Falls Marriott Fallsview Hotel & Spa. We are pleased to know you enjoyed your upgraded accommodations. Our breathtaking views of the falls are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services

10/10 Excellent

Kitty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good view of falls.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Dear Kitty, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded your expectations and that you particularly enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Unclear what time restaurant and bars closed. Posted time was 11 pm but bartender said they closed at 10 and could not serve.
Stayed 2 nights in Mar 2024
Response from Guest Services on 13 Mar 2024
Dear Victor, Thank you for being our guest at Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate your nice rating and are happy you had an overall pleasant time with us. That said, we regret your disappointment with the restaurant and bar hours. We value your remarks and will share them with the appropriate individuals as we always look for ways to improve. It was a pleasure having you, and we look forward to accommodating you again soon. Zach Guest Services

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
Dear Kelvin, Thank you for your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Zach Guest Services

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Mar 2024
Dear Helen, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. We were pleased we exceeded your expectations during your visit. If you find yourself in our area again, we look forward to having another opportunity to provide you with an exceptional stay. Zach Guest Services

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Mar 2024
Dear Raquel, It was a pleasure to have you as our guest at Niagara Falls Marriott Fallsview Hotel & Spa! We are thrilled that you enjoyed your stay with us. On behalf of everyone here, we invite you to visit us again the next time you visit the area.Zach,Guest Services

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, made my stay even better
Stayed 3 nights in Feb 2024
Response from Guest Services on 7 Mar 2024
Dear Katrina, Thank you for your kind words about your stay at Niagara Falls Marriott Fallsview Hotel & Spa. We appreciate you letting us know our associates went over and above in handling your requests. We will share your compliments with our entire team. Thank you again, and we look forward to being your first choice every time you are in the area. Zach Guest Services

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice quiet rooms.
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Mar 2024
Dear Brandon, Thank you for posting your review on Niagara Falls Marriott Fallsview Hotel & Spa. It is nice to see this type of recognition for our associates, and we will be sure to share this lovely feedback with them. We are also happy you loved our comfortable accommodations. It was a pleasure serving you, and we look forward to having you again soon. Zach Guest Services

10/10 Excellent

Jiayi, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View options
Stayed 1 night in Mar 2024
Response from Guest Services on 6 Mar 2024
Dear Jiayi, Thank you for the perfect rating of your time at Niagara Falls Marriott Fallsview Hotel & Spa. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Zach Guest Services

4/10 Poor

richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was fabulous, and the room had an amazing view. But, the service was a disaster. When we arrived, there were two people doing check-in; there was a bit of a line-up, which is inconvenient but not unexpected. Later that night, when we came down to inquire about the breakfast, there was only one person doing check-in, and we had to wait the whole time while three other people were checked-in just to ask a question about breakfast, which the person could not answer anyway. That was pretty infuriating, and we were exhausted after a long night out. I am pretty sure there is an information desk, but it was never staffed when I was there. Then, the billing is a nightmare. Numerous charges went onto my credit card, then I got a receipt via email with charges only some of which corresponded to the amounts on my credit card. I assume a bunch of charges will eventually drop off my credit card, but I will have to watch to make sure that is so. But, in the end, I have no way of telling if the final amount billed to my credit card that did correspond to the overall amount on my receipt was correct, as it is impossible to make heads or tails of what the charges (codes) mean. Who knows what I have been billed for? I recently traveled up through Detroit to Chicago to Milwaukee and stayed in hotels all along the way, and the bills were all straight forward. Administratively, Marriott was a disaster.
Stayed 1 night in Feb 2024
Response from Guest Services on 9 Mar 2024
Dear Richard, Thank you for taking the time to comment on your stay. We apologize for the inconvenience you have experienced regarding the multiple charges you have seen on your account. We are also sorry for the concerns you had during check-in and for the service shortfalls you endured. We will discuss all your comments appropriately as we are committed to enhancing our services and guest experience on all levels. We appreciate your patience and hope to have another opportunity to provide you with the outstanding visit you deserve on your next visit to our area.Zach,Guest Services

8/10 Good

Anup

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on 6 Mar 2024
Dear Anup, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful. I could not get over the friendliness of the staff.
Stayed 2 nights in Mar 2024
Response from Guest Services on 5 Mar 2024
Dear Serena, Thank you for taking the time to post your comments regarding your recent stay at the Niagara Falls Marriott Fallsview Hotel & Spa. Your compliments regarding our devoted associates were a pleasure to read, and we will be sure to share your fantastic remarks with them. We appreciate you being our guest and look forward to having you back soon. Zach Guest Services

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Mar 2024
Dear Melissa, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Niagara Falls Marriott Fallsview Hotel & Spa. Zach Guest Services

10/10 Excellent

Shubham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. Overall a great experience. Will def stay again
Stayed 2 nights in Mar 2024
Response from Guest Services on 4 Mar 2024
Dear Shubham, Thank you for choosing Niagara Falls Marriott Fallsview Hotel & Spa. It is fantastic to know we exceeded your expectations and that you particularly enjoyed the amazing views of the falls. We loved having you as our guest and are excited about your next visit. Zach Guest Services

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and very welcoming staff. Parking was a pain, cost you $40 to take the car to a nearby lot (about a 5 minute walk through the other Marriott hotel and across the road) or $70 for valet parking. Be sure you know which Marriott hotel you are going to!
Stayed 1 night in Mar 2024
Response from Guest Services on 4 Mar 2024
Dear Julie, Thank you for writing a review of your recent visit to Niagara Falls Marriott Fallsview Hotel & Spa. We are glad our associates took great care of you and that you loved our well-appointed guest rooms. That said, we regret not meeting your expectations regarding our parking costs. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure hosting you, and we look forward to your return. Zach Guest Services

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self parking was a little far. And room heat did not work. But very nice other than that.
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Mar 2024
Dear Josie, Thank you for your valuable feedback. While we appreciate your perfect rating, we are sorry for the issues you had with the heat. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this inconvenience. We will address this appropriately and appreciate you bringing this to our attention. Additionally, we value your comments regarding our parking service. We hope you will stay with us again so we can provide you with the flawless visit you deserve. Zach Guest Services