Hello Carmel,I understand that you did not like our room and had issues with the cleanliness. We are known as one of the cleanest rooms and this disappoints me. The charge for your reservation has been refunded and we apologize for the presentation. We will do better for the next guest.

Hello Kiyomi,Thank you for staying at Best Western Orange Plaza. We appreciate your spectacular review. Anytime you need a place to stay in the area, look us up.

Hello Jessica,Thank you for staying at Best Western Orange Plaza. I'm sorry for your experience. The extra charges were holds on your card due the being a no call, no show the 1st night of reservation. When you arrived the second day the holds were removed, however they take up to 7 days to clear out and in your case it was only a couple of days. I'm sorry again for the situation.

Hello Yukiko,Thank you for staying at Best Western Orange Plaza. We are so grateful for your kind words and 5-star rating! Thank you for taking the time to leave us a review.

Hello Sonya,Thank you for staying at Best Western Orange Plaza. We are glad that you and your boyfriend were able to spend more time with his daughter. We all hope everything is going well and welcome you back anytime.

Hello Theresa,Thank you for staying at Best Western Orange Plaza. I was just in room 111 and looked at the flooring. I have notified maintenance and we will be fixing the flooring.

Hello Erika,Thank you for staying at our hotel. I'm very sorry for your experience. We should of been better organized. Perhaps our Front Desk Agent should of worded her question in a different manner regarding the towels.

Hello Charlene,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to look us up.

Hello Kathy,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our staff. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

Hello Heriberto,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

Hello Alisabeth,Thank you for staying at Best Western Orange Plaza for your Chapman University visit. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call.

Hello Carleton,Thank you for staying at Best Western Orange Plaza. Our breakfast attendant was glad that you enjoyed your breakfast. We appreciate the compliment and welcome you back again.

Hello James,Thank you for staying at Best Western Orange Plaza. We really appreciate your review. Thanks for the remark and we hope to back in the future.

Hello Judhit,Thank you for staying at Best Western Orange Plaza. We appreciate your great score on us. We look forward to hosting you again for another fantastic experience in Orange. Have a beautiful day!

Hello William,Thank you for staying at Best Western Orange Plaza and for sharing your positive experience. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

Hello Allison,Thank you for staying at Best Western Orange Plaza. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Hello Sandra,We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

Hello Leonardo,Thank you for staying at Best Western Orange Plaza. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

Hello Glenn,Thank you for staying at Best Western Orange Plaza. We appreciate your review. It looks like we could of done better so that's what we will do.

We’re so happy to hear you had a great experience at Best Western Orange Plaza. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Hello Shauntay,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day.

Hello Michelle,Thank you for staying at Best Western Orange Plaza. Your post stay review is appreciated. We can't thank you enough for noticing the hard work that is put into making this experience. The staff looks forward to having you stay with us again.

Hello Yilmaz,I'm real sorry to see the score that you gave us. You did not write any details so I'm wondering where we went wrong with you. Thank you for giving us a chance to serve you and we will back track our steps in hopes that we will not make the same mistake with another guest.