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Reviews of SureStay Plus Hotel by Best Western Durham Medical Center

2.5 out of 5
SureStay Plus Hotel by Best Western Durham Medical Center
3710 Hillsborough Rd, Durham, NC

Reviews

5.8
Rating 10 - Excellent. 108 out of 960 reviews" "
Rating 8 - Good. 228 out of 960 reviews" "
Rating 6 - Okay. 222 out of 960 reviews" "
Rating 4 - Poor. 210 out of 960 reviews" "
Rating 2 - Terrible. 192 out of 960 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Stayed 3 nights in Mar 2024

8/10 Good

Kaye

Stayed 5 nights in Mar 2024

10/10 Excellent

Leonardo

Stayed 2 nights in Feb 2024

6/10 Okay

Patricia

Disliked: Cleanliness
The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.
Stayed 13 nights in Feb 2024

6/10 Okay

Vatchareewan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is ok place.
Stayed 1 night in Mar 2024

8/10 Good

Tabatha

Travelled with family
Liked: Amenities
I wasn't able to take a bath. The bed was uncomfortable and to high. Other than that it was great.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

khaddafy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not ideal for resting
Noise…trucks backing up, people locking car doors, traffic…I was on the third floor and the person I was on the phone with even asked what that noise was because it was so loud and clear over the phone. Stains on the floor and bedding.
Stayed 1 night in Dec 2023

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs ALOT of work
Leaking shower ( all over gloor & toilet) broken sink no cold water from sink.... room smelled and the smell of Marijuana all over property ....ppl yelling at all hours of the night no wifi Available as listed remote had large burn hole difficult to turn off and on tub was dirty toilet was working but not without moving handle.... Could be a nice hotel with upgrades and cutting out all the party people that stay on weekends.
Stayed 2 nights in Dec 2023

2/10 Terrible

Cody

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good!
Stayed 1 night in Nov 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Regine

Disliked: Cleanliness, property conditions & facilities
Solid 2 out of 5.
The bed is great, but when it comes to cleaning not geat at all. The room was covered with dust and the tub was dirty. The staff was very rude! Extremely unprofessional, and very disrespectful to other guests as well. Only the front desk staff and managers were rude. Cleaning staff and cooks were very friendly. Would've given 3 stars if staff was nicer.
Stayed 2 nights in Oct 2023

6/10 Okay

Valerie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.
Stayed 1 night in Oct 2023

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly enough. But this is a very poorly kept property. The room was rough. The flooring is buckled and flimsy. There was actually a whole in the floor in the first room we were given. The manager quickly changed us to another room. But the overall cleanliness is lacking. I would not recommend this hotel unless you really need to save a few dollars. The breakfast was very limited and not that great tasting either.
Stayed 4 nights in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Staff & service, room comfort
Great Staff!
The staff was amazing!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The price was right
The price was right. Plumbing was terrible. Tub knob didn't work right, most of the shower water went straight town into the drain that drained too slow and had standing water around my feet. Yuck. Bathroom sink drained even slower. Double yuck. Lots of less than friendly long-term housing. Breakfast was top notch. While the room wasn't in the best shape, it was clean and staff was friendly. Reason for choosing this hotel was that they are pet friendly.
Stayed 3 nights in Sep 2023

4/10 Poor

Roberta

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not good
Stayed 1 night in Sep 2023

2/10 Terrible

William J

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Hotel - Don't Stay Here
This was the worst stay I have had in dozens of years. The entrance had a wide open door with lots of non-hotel guests hanging around the parking lot. The air all around reeked of cigarettes despite no-smoking signs. The check-in area was dirty and old, my room was grimmy and paint was chipping off the walls as well as badly bruised and stained furniture. The bathroom looked like a gas station bathroom and the water was only slightly warm. I didn't want to take off my shoes. Do not stay here unless it is your last option and you have to sleep in your car. I am glad my car was still there in the morning, I had my doubts.
Stayed 1 night in Sep 2023

6/10 Okay

Joyce

Liked: Staff & service, amenities
It was superbly lit in and around the parking lot and building. However, the sheets had stains, the floor on the third floor was wavy like a roller coaster.
Stayed 1 night in Sep 2023

2/10 Terrible

Sharon

Travelled with family, Travelled with partner
Pulled in the parking lot and drove off to find another hotel. I think the picture was deceiving. We had booked earlier that day so lost our full payment.
Stayed 1 night in Aug 2023

8/10 Good

Mary

Travelled with family
Liked: Amenities
It was a good experience. A little worn property but room was clean and property was neat. It felt like a safe location. The free breakfast is always a nice addition, it was adequate.
Stayed 1 night in Aug 2023

6/10 Okay

Seth

Disliked: Cleanliness, property conditions & facilities
It’s was eh…
It did its purpose of being a hotel, but not a clean or comfortable hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Ian

Stayed 1 night in Aug 2023
Response from Bianca on 31 Aug 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Clean and no bad smells. Not bad but could be more comfortable. Beds are hard. Would be nice if there was Queen beds instead of doubles.
Stayed 2 nights in Jul 2023

6/10 Okay

Jacob

Travelled with family
Liked: Cleanliness, staff & service
The room is okay not the best, the bathroom exhaust was not working
Stayed 2 nights in Jul 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. There are plenty of dining options close by and it is very convenient for my medical needs.
Stayed 1 night in Jul 2023

2/10 Terrible

Dinesh

Stayed 2 nights in Jul 2023
Response from Nicole on 18 Aug 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Rick

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Gary

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room is dirty and smells like smoke. The floor is sunken in by the ac unit. Overall very disappointed in the room.
Stayed 1 night in Jul 2023

8/10 Good

Mary

Business traveller
Liked: Staff & service, property conditions & facilities
I enjoyed the time I was there but the rooms need more tlc
Stayed 2 nights in Jun 2023

2/10 Terrible

Grayson

Stayed 1 night in Jun 2023

2/10 Terrible

Mary

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad 2 night stay
Do not stay here, this place is disgusting. Mouse feces on the bed, spider webs in the bathrooms, cockroaches everywhere. I brought in 6 friends for a 2 night stay (3 double rooms). One ended up sleeping in his car because he didn't feel it was safe, two others ended up leaving after the 1st night and got another hotel room elsewhere. So disappointed in this place. what an embarrassment to my guests, I booked the place sight unseen on hotels.com. Pictures and price looked good, but it sure didn't look like the pictures. Hotels.com, you need to drop this one.
Stayed 2 nights in Jun 2023

4/10 Poor

Christina

Stayed 2 nights in Jun 2023

4/10 Poor

Ronald

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is a dive...do not let the pictures on the website fool you. It is old, dilapidated, and smells of mildew..
Stayed 1 night in May 2023

6/10 Okay

Neil

Business traveller, Travelled with partner
Disliked: Cleanliness
Room floor was not clean upon arrival. Hall floor was buckled and uneven. Request for extra pillow was never provided. Not the expected quality of a Best Western for $145.00 nightly.
Stayed 2 nights in May 2023

4/10 Poor

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
This property is absolutely rundown & desperate for a makeover throughout. Exteriors, lobby, room, etc.. Our room didn’t have an extra blanket, nor even a smoke detector. It did have what appeared to be a hole patch job, a q-tip on the floor (gross), and a scungy bathroom. Online pictures are completely out of date. If you just need a place to rest, for the night, then it’s safe & (barely)clean enough. The young man, who checked us in, was pleasant enough- although I wouldn’t say bubbling in personality. Personally, I wouldn’t recommend it.
Stayed 1 night in Apr 2023

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, room comfort
No comforter/bedspread/blanket on bed, just sheets. Chair was office type with rollers and left arm was broken, chair would not adjust only in low position which was very uncomfortable. Full breakfast listed but when i went down at 6:35am door was locked to area and no person around. Window in room locked but did not close completely allowing outside noise and weather in. Might be worth $20 but not what i paid.
Stayed 1 night in Apr 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was friendly. Good room service.
Stayed 12 nights in Apr 2023

2/10 Terrible

Dianne, Jamestown

Stayed 2 nights in Apr 2023
Response from Sam on 6 May 2023
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Davina

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dark and dirty. I would not recommend it to anyone.
Stayed 3 nights in Apr 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this lousy hotel
The room was in very poor condition. There was no functioning light in the bathroom, no cover on either light fixture in the bathroom and no light bulb in the fixture at the sink. There was no comforter on the bed, no cups at the cheap coffee pot, and the entire property was run down. My hotel key card did not allow access to the lobby in the early morning and the don’t open the lobby until 7:30 am.
Stayed 1 night in Apr 2023

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
The staff who checked us in was nice. The room and overall hotel is rundown. Paint splattered on the floors. Broken chair in room. Leaky windows lots of road noise. Very poorly maintained.
Stayed 1 night in Apr 2023

2/10 Terrible

Krishna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrifying experience
The stay was horrible. The room is very dirty and filthy. There was no comforter on the beds. It was just a very thin blanket. The room smelled like weed smoked even though we booked non-smoking. The ac/heater made so much scary noise that kids were getting scared in sleep. Felt like somebody was walking near the head as the walls were so not sound proof that they walked on the middle of the night and we were able to hear every bit if it. Upon complaint I was told to vacate the room at 3:00 am midnight with 2 kids for a refund. No customer service at all. Pathetic hotel. Not sure how it under Best Western banner with zero standards. Would never recommend or come back again.
Stayed 1 night in Mar 2023

10/10 Excellent

Alice

Stayed 1 night in Mar 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities
Not clean. Paper thin walls. Very noisy. Breakfast is a joke. Weed smell everywhere. Not again.
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Close to several good restaurants
Stayed 5 nights in Mar 2023

8/10 Good

Roberta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good except couldnt get hospital rates. They always give us hospital rates because we go to Duke Med for treatment.
Stayed 2 nights in Mar 2023