Front of property

Reviews of Hyatt Place Salt Lake City/Downtown/The Gateway

3 out of 5
Hyatt Place Salt Lake City/Downtown/The Gateway
55 N 400 West St, Salt Lake City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1010 reviews" "
Rating 8 - Good. 220 out of 1010 reviews" "
Rating 6 - Okay. 73 out of 1010 reviews" "
Rating 4 - Poor. 32 out of 1010 reviews" "
Rating 2 - Terrible. 19 out of 1010 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close to the Delta Center it was.
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at. Thanks
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 26 Mar 2024
Hi Javier,Thanks for taking the time to give our hotel a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Sale Lake and the Hyatt Place.Sincerely Brandon

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for our visit with family in SLC
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on 25 Mar 2024
Hi Lynn,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on 25 Mar 2024
Hi Shelley,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness
Housekeepers were about the only friendly staff here with the exception of one front desk attendant. Everyone seemed inconvienced for simple things like needing to check in to your room. Also, if you’re choosing this location because it has an onsite bar and restaurant - choose a different hotel. The “restaurant” is a bar top connected to the check-in desk and options are pretty limited for food and drinks. While they have plenty of liquor options, they do not have a true bartender that is knowledgeable about mixing, I asked for a Margarita and the attendant did not know how to make one. There are nearby restaurants, but the nearby area is under a lot of construction and it’s not super easy to navigate. Also, the closest restaurant that actually looked decent within walking distance does not open until 5 PM daily. The housekeepers were extremely friendly, and the property did appear well taken care of, albeit very old and outdated.
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on 21 Mar 2024
HI Ashley,Thanks for the wonderful detail in your review, your feedback is welcomed and will only help our staff improve. I hope you have a wonderful day.Sincerely Brandon

8/10 Good

Trevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice room, great breakfast. We didn’t use the hot tub or pool so I have no opinion on that. The lobby was kind of small and loud during the day but other than that, it was great.
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on 17 Mar 2024
Hi Trevin,Thanks for taking the time to leave our hotel a kind review. Hopefully next time the weather will be a little nicer so you can take advantage of our pool and hot tub.Sincererely Brandon

10/10 Excellent

Toni, riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. Front desk gal was nice
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on 17 Mar 2024
Hi Toni,Thanks for the wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back sooner than later...

10/10 Excellent

Marissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made my stay was how fantastic the customer service was from everyone I interacted with. the front desk staff went out of their way to make sure everyone had a great and comfortable stay. Not only was there complimentary breakfast, but it was tasty and fresh! I’d recommend this hotel to anyone staying in the area.
Stayed 4 nights in Mar 2024
Response from Brandon Hansen, General Manager on 17 Mar 2024
Hi Marissa,Thank you for a wonderful review. I truly appreciate the kind words regarding our staff. We strive to provide excellent customer service, its wonderful when our guest recognize it... I hope your travels will bring you back to Salt Lake and our hotel sooner than later.Sincerely Brandon

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 😊
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on 11 Mar 2024
Hi Susan,thanks for the wonderful review, I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Parked at the lower level area of the Hotel. Someone got into our vehicle and stole a few things. No security or courtesy for the guest.
Response from Brandon Hansen, General Manager on 12 Mar 2024
Hi Mike,I am so sorry someone did that. Please reach out to me if I can be of anymore assistance. Brandon

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Staying directly across from the Delta Center was very convenient. The breakfast was really great.
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on 9 Mar 2024
Hi Shawna,Thanks for the kind words regarding our staff and breakfast, I am so glad you enjoyed your stay. I hope your travels will bring you back soon.Sincererely Brandon

10/10 Excellent

Yunuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near delta center waking distance to many places
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on 9 Mar 2024
Hi Yunuen,Thanks for the wonderful review. I am so glad you enjoyed your stay and our location. Sincerely Brandon

6/10 Okay

Aaron Samuel

Travelled with partner
Liked: Cleanliness, staff & service
Liked the location since it was close to what we were doing. Didn't like that the hot tub was not working since I booked here for the hot tub. It also doesn't tell you that it is outside. This would have made it unusable since a winter storm blew in
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on 5 Mar 2024
Hi Aaron,Thanks for taking the time to leave a review. My apologies the hottub was not open during your stay. Please reach out to me directly regarding compensation. I would love to have you back when our remodel and hot tub is open. My email is Brandon.hansen@hyatt.com Sincerely Brandon

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Brandon Hansen, General Manager on 5 Mar 2024
Hi Karen,Thanks for taking the time to leave a nice review. I hope your travels bring you back to Salt Lake and our hotel soon.Sincerely Brandon

10/10 Excellent

Tamra, El Centro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and kind staff.
Stayed 3 nights in Feb 2024
Response from Brandon Hansen, General Manager on 3 Mar 2024
Hi Tamra,Thanks for taking the time to leave a wonderful review. I will make sure our staff is aware of you kind words.Sincererely Brandon

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was short but everything was clean and everyone was very friendly.
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 28 Feb 2024
Hi Jessica,Thanks for the wonderful kind review about our staff. I hope your travels bring you back to Salt Lake and our Hotel soon.

10/10 Excellent

Justyn

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk guy was very kind and soft spoken. it was nice after a long 8 hour drive that i made to see a hotel that cared about their guests and were very friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 26 Feb 2024
HI Justyn,Thanks for the wonderful review. We strive to make sure everyone has a great stay.Sincerely Brandon

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Delta center. Walked to the Jazz game. Great breakfast.
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 26 Feb 2024
Hi Eve,Thanks for the wonderful review. I am so glad you enjoyed our location and complementary breakfast.Sincerely Brandon

8/10 Good

Lance

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
They were going through some remodeling. I can live with that. My son had a tougher time with that.
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 22 Feb 2024
Hi Lance,Thanks for being positive and understanding our remodel. I hope your travels bring you back to Salt Lake and our city soon.

6/10 Okay

Jermie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice place to stay. my only complaint was the traffic noise and the train kept waking us up
Stayed 2 nights in Feb 2024
Response from Brandon Hansen, General Manager on 11 Mar 2024
Thanks for your kind words I am so glad you enjoyed your stay. I hope your travels bring you back to Salt lake sooner than later. Sincerely Brandon

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was under renovation
Stayed 2 nights in Feb 2024
Response from Brandon Hansen, General Manager on 20 Feb 2024
Thanks for your review.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place to stay if you need somewhere in downtown Salt Lake City. It is within walking distance to yhe Delta Center, outdoor mall and many different dining businesses! The hotel is very clean and the staff are extremely friendly! I will definately stay here again!!!
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 18 Feb 2024
Hi Julia,Thanks for the kind words about our hotel and location. I am so glad you enjoyed your stay. We all look forward to your next visit.Sincerely Brandon

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the road for 3 hours and noticed that check in time wasn’t until 3pm so we killed an hour and then went to the hotel at 3. The worker apologized and said the room would be ready in “30 mins to an hour” we said we would wait in the lobby bc we were tired from traveling. The guy said he would text us when the room was done. An hour passed and we check in, sorry the room isn’t done yet. Tired we just sit there staring at the guest service desk. (The lobby is very small, so they should know we are waiting). My dad paces back and forth in the lobby, another lady goes can I help you? Just waiting for our room he replies. (this is about 1 1/2 hours waiting in the lobby. She finally gets us in right before 5pm which was enough time for us to drop off our stuff and head to our 5:45 event across the street. “Oh…. We were suppose to text them” the other worker said who I first spoke to when I checked in at 3. It was a frustrating/exhausting experience for us. Wasn’t worth the $200 I spent
Response from Brandon Hansen, General Manager on 20 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Brandon HansenGeneral ManagerHyatt Place Salt Lake City Downtown

10/10 Excellent

Stefenee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brandon Hansen, General Manager on 18 Feb 2024
Hi Stefenee,Thanks for the wonderful review. I hope your travels bring you back to Salt Lake and out hotel.Sincerely Brandon

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel everyone is always so friendly!
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 14 Feb 2024
Hi Vanessa,We love you coming back and giving our hotel a wonderful review. Thanks for being understanding during our remodel.Sincererely Brandon

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 13 Feb 2024
Hi Ashley,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Hyatt Place Downtown Salt Lake. We hope to welcome you back again soon for another exceptional experience.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a reasonable price in a wonderful city
Stayed 2 nights in Feb 2024
Response from Brandon Hansen, General Manager on 13 Feb 2024
Hi Frederico,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Hyatt Place Downtown Salt Lake. We hope to welcome you back again soon for another exceptional experience.

4/10 Poor

Alexandra

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brandon Hansen, General Manager on 11 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Brandon HansenGeneral ManagerHyatt Place Salt Lake City Downtown

4/10 Poor

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is under renovation (needed badly). I booked as it received 9.0 rating - it is dingy and I wish I hadnt stayed here. Will be out by 6 am
Stayed 1 night in Feb 2024
Response from Brandon Hansen, General Manager on 11 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Brandon HansenGeneral ManagerHyatt Place Salt Lake City Downtown

8/10 Good

Jessica, Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brandon Hansen, General Manager on 6 Feb 2024
Thanks for taking the time to leave a review. I hope your travels bring you back to Salt Lake and our hotels soon.Sincererely Brandon

6/10 Okay

Makail

Travelled with group
Liked: Staff & service
Disliked: Amenities
Pool was closed
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 3 Feb 2024
You are correct, we close our outdoor pool in the winter. Sorry you did not see that oun our website,Sincerely Brandon

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 20 Mar 2024
Hi Amy,Thanks for giving our hotel a wonderful review. I hope you can come back to Salt Lake and our Hotel soon.Thanks,Brandon

10/10 Excellent

Yuvani

Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable place and in a good area
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

Senelg

😊
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction which wasnt convenient. Very nice staff.
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location uptown near pretty much anything you wanna do
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

Laurence, chandler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a small breakfast it was quite good. The young people working the desk were all friendly and very helpful. Enjoyed our 2 night stay.
Stayed 2 nights in Jan 2024
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

Caroline, Johns Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Delta center. Great breakfast! Staff were always helpful.
Stayed 3 nights in Jan 2024
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

A,P, Long Beach

Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 3 Feb 2024
Thanks for the wonderful review. I hope you can come back sooner than later,Brandon

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a New Year’s Eve to be able to walk to the Gateway location was great! Staff was friendly but the first floor was loud due to the street. They need better noise canceling windows.
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did a great job in all areas. Happy to stay here again.
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

8/10 Good

Jennifer

Close to delta center
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

2/10 Terrible

Mike

Liked: Cleanliness
Disliked: Property conditions & facilities
I was double charged after
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
sorry you had billing issues.Sincerely Brandon

10/10 Excellent

Mishelle

Liked: Amenities
Response from Brandon Hansen, General Manager on 8 Feb 2024
HI Mishelle,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

2/10 Terrible

Bailey

Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Sorry your stay was not up to standards

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

4/10 Poor

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast area was an mess
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 31 Jan 2024
Hi ANgie,Sorry our breakfast was not up to your standards. Sincerely Brandon .

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Thanks for the wonderful Review.Sincerely Brandon

2/10 Terrible

Kenneth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is under renovations. No pool, no hot tub. Tons of construction. Nothing about this listed on Expedia. Ended up having. To find a new hotel.
Stayed 1 night in Dec 2023
Response from Brandon Hansen, General Manager on 29 Jan 2024
Sorry your stay was not up to standards