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Ulasan untuk Somerset Orchard Singapore

Somerset Orchard Singapore
No 160 Orchard Road, #06-01 OG Orchard Point, Singapore

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 34 dari 187 ulasan" "
Penilaian 8 - Bagus. 85 dari 187 ulasan" "
Penilaian 6 - Cukup Baik. 47 dari 187 ulasan" "
Penilaian 4 - Buruk. 9 dari 187 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 187 ulasan" "

7,6/10

Kebersihan

7,8/10

Staf & layanan

6,8/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Wilson, Palembang

Disukai: Staf & layanan, kenyamanan kamar
waktu mau pulang ke airport saya minta tolong resepsionis membantu booking taxi yg tp ternyata lupa di booking sehingga kita harus menunggu lagi 30 menit utk booking taxi untung nya tidak ketinggalan pesawat.
Tanggapan dari With Sincere Apologies pada tanggal 14 Feb 2017
Dear Wilson, Greetings! We sincerely apologise for the disappointment and inconvenience caused to you by our Guest Service team member's service lapse. Kindly allow us to assure we have since counseled this team member concerned and have reminded our team members on the importance of acceding to our residents' requests expeditiously and efficiently. Despite this inopportune incident, we sincerely hope you enjoyed your stay with us. It has been our great pleasure hosting you at Somerset Orchard. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Ribka, JAKARTA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
SENANG BERKENALAN DENGAN AMOY DI RUANG MAKAN
SENANG
Tanggapan dari Cynthia pada tanggal 22 Jun 2016
Dear Ribka, Greetings from your team at Somerset Orchard! We are delighted you had a comfortable and enjoyable stay at our serviced residence. We are especially heartened to note you liked our strategic location along Orchard Road and have found this convenient for your stay requirements. All of us sincerely hope you will now make Somerset Orchard your choice lodging whenever your travels bring you back to Singapore. It has been our great pleasure being of service to you and we truly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Jeny, Surabaya

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Somerset orchard
Ini adalah hotel apartemen. Breakfast biasa saja. Lokasi sekitar bagus, krn dekat orchard. Pada saat kita menginap, ada perbaikan listrik. Jadi kita harus naik tangga dari lantai 1 ke lantai 6. Dan kamarpun tidak ada AC. Kebersihan bagus
Tanggapan dari Cynthia pada tanggal 25 Jul 2015
Dear Jeny, Greetings! The team at Somerset Orchard Singapore is delighted you had a comfortable and enjoyable stay at our serviced residence. We are heartened to note you have found our strategic location in the middle of Singapore's main shopping strip, Orchard Road, to be ideal for your recent holiday. Thank you for your honest and valuable feedback regarding our Continental Breakfast and the power outages that occurred during your stay. Please be assured we shall be seeking improvements in our shortfalls and we sincerely apologise for the inconvenience caused. It has been a great pleasure being of service to you and all of us truly look forward to welcoming you back soon, giving us an opportunity to serve you better. Best regards, Cynthia Lim Resident Relations Manager

6/10 Cukup Baik

sintya, surabaya

Tidak Disukai: Kenyamanan kamar
good location
Good location...
Tanggapan dari Cynthia pada tanggal 11 Jul 2015
Dear Sintya, Greetings! The team at Somerset Orchard Singapore is delighted you especially liked the strategic location of our serviced residence and this has been ideal for your recent trip to Singapore. All of us truly enjoyed hosting you and we sincerely look forward to welcoming you back soon. Best regards, Cynthia Lim Resident Relations Manager

10/10 Sangat Bagus

Dedy, Palangkaraya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Liburan keluarga
best location , easy to go around and close to MRT station
Tanggapan dari Cynthia pada tanggal 14 Mar 2015
Dear Dedy, The team at Somerset Orchard is elated and very thankful that you have accorded us a perfect rating for your recent stay experience at our serviced residence. We are also delighted that our central location in bustling Orchard Road has been most ideal for the purpose of your recent trip to Singapore as you have so kindly described it as the best location. All of us truly enjoyed being of service to you and earnestly look forward to welcoming you back for another comfortable and enjoyable stay with us soon. Best regards, Cynthia Lim Resident Relations Manager

2/10 Sangat Buruk

lauren, australia

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Needs to be undated
The hotel was very old and the breakfast was horrible
Menginap 4 malam pada bulan Agustus 2017

8/10 Bagus

SJH, Melbourne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location- close to all amenities.
We loved our stay at Somerset Liang Court. Our apartment was very spacious, clean and well set up. Highly recommended.

6/10 Cukup Baik

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good apartments but location was changed on us
Upon arrival to the airport we were informed that we had been moved to another set of apartments owned by the same company. The area was ok but not as good as where we had planned to stay, and there was no clear explanation or even acknowledgement that they had done something wrong. Be careful to check that you are actually confirmed to stay where you are booked!!

10/10 Sangat Bagus

Teri, Perth, Western Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic
Was extremely pleased with our stay at Somerset Orchard. Fantastic location, lovely staff,and spacious apartment. It is an older hotel but well maintained. Highly recommended for families
Tanggapan dari With Heartfelt Appreciation pada tanggal 26 Jan 2017
Dear Teri, Greetings from your friendly team at Somerset Orchard! We are delighted you had a wholly enjoyable and comfortable stay at our serviced residence and our spacious apartment was ideal for your stay requirements. All of us are truly appreciative by your lovely compliment for our service and your kind mention really inspires all of us to always strive for service excellence. We sincerely hope you will now make Somerset Orchard your choice lodging whenever your travels bring you back to Singapore. It has been our great pleasure and privilege being of service to you. We earnestly look forward to welcoming you back and hosting you again. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Lia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location is very good... around shopping mall
Tanggapan dari General Manager pada tanggal 26 Jan 2017
Dear Lia, Greetings from the team at Somerset Orchard! We are thrilled to learn you had an enjoyable and comfortable stay at our serviced residence. All of us are truly happy you have found our central location along bustling Orchard Road ideal for your recent holiday in Singapore and we sincerely hope you will make our residence your choice lodging whenever your travels bring you back. It has been our great pleasure hosting you at Somerset Orchard and we truly look forward to welcoming you back for another enjoyable and comfortable stay with us soon. Thank you for your valuable support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Ian, Horley, Surrey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very central and convenient location
The Somerset Orchard Hotel was very nice, with all the facilities that you may require. It was not made obvious during booking that these are apartment rooms and not standard hotel rooms. That being said the extra space was very welcome and the exceptional location made getting to and from all the sights very easy.
Tanggapan dari With Heartfelt Appreciation pada tanggal 24 Jan 2017
Dear Ian, Greetings from the team at Somerset Orchard! We are heartened to learn you had an enjoyable and comfortable stay at our serviced residence and our spacious apartment had pleasantly surprised you. All of us are happy you have found our strategic location at Orchard Road both convenient and ideal for your recent holiday in Singapore. We sincerely hope to welcome you back for several more stays with us. It has been our great pleasure hosting you and we earmestly look forward to being of service to you again soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Chris, Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location!
We were looking for apartment style accommodation, something convenient to the tourist areas. Somerset was it, the pool was great also!!
Tanggapan dari With Heartfelt Appreciation pada tanggal 25 Jan 2017
Dear Chris, Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore. All of us are truly heartened to learn you have enjoyed your stay and our fully-equipped apartment was suitable for your stay requirements. We sincerely apologise for any inconvenience caused to you by the drainage. Kindly be advised we have since carried out the necessary corrective works in the 2-bedroom Deluxe apartment you had stayed in and we sincerely thank you for your valuable feedback which you provided in your post-stay survey. It has been our great pleasure being of service to you and all of us sincerely look forward to welcoming you back in the near future. Thank you for your valuable support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

JeongSang

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
좋았습니다. It's good. Good service by. the hotel staffs, and perfect position near to down town and MRT station(Sommerset). All famous attraction is very near from this MRT station. 그런데, 생각보다 시설은 별로 였고, 낡았습니다. But, It's older and a bit not good than I thought. Old air-conditioner, some ants, old furniture and so on... It's upto your favorite but I felt good.
Tanggapan dari General Manager pada tanggal 26 Jan 2017
Dear Jeong Sang, Greetings! We are happy to learn you had an enjoyable and comfortable stay at our serviced residence. All of us sincerely thank you for your heartwarming compliment for our service and we are truly inspired our service has impressed you. We sincerely thank you for your valuable feedback on this building and we would like to assure you our management is working very hard with the relevant persons to seek improvements as we truly want our residents to fully enjoy their stays with us. It has been our great pleasure and privilege being of service to you and all of us earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 26 Jan 2017
Dear Valued Resident, Greetings! Thank you for choosing Somerset Orchard! We are indeed heartened to note you had an enjoyable and comfortable stay at our serviced residence. It has been our great pleasure being of service to you and all of us earnestly hope to welcome you back for sevarl stays with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Close to city centre so transportation was too eas
Wasn't bad , obviously brake fast included not enough room for having it

8/10 Bagus

Martin, Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A wonderful experience
Better than I expected,very friendly and helpful staff. Real value for money and amenities were close at hand e.g. money changer, laundry service (even though apartment had washing machine), 24 hour food stalls just outside entrance ,shopping centers at doorstep, and many other eating venues.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Gutes Hotel im Zentrum
Gutes Hotel in bester Lage Singapores. Sehr kurze Wege zur Metro und Bushaltestellen. Große, saubere Zimmer. Freundliches und hilfsbereites Personal. Interieur etwas abgewohnt.
Tanggapan dari With Heartfelt Appreciation pada tanggal 17 Jan 2017
Dear Valued Resident, Greetings! We are heartened to learn you have enjoyed our central location along bustling Orchard Road and have found our service customer-centric. Thank you for your honest feedback on the condition of our apartments. We assure you we shall be sharing your valuable feedback with the relevant persons so improvements can be sought. It has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

blackers , australia

Position position position
Small boutique hotel in prime position in orchard district Staff very friendly Rooms clean and neat Room we stayed in could do with a splash of paint
Tanggapan dari With Heartfelt Appreciation pada tanggal 18 Jan 2017
Dear Blackers, Greetings! We are indeed thrilled to learn you enjoyed your stay at our serviced residence and have found our central location along bustling Orchard Road ideal for your recent holiday in Singapore. All of us sincerely thank you for your heartwarming compliment for our service as your kind mention truly inspires us to always provide the best service in our industry. We sincerely thank you for your valuable and candid feedback on our apartments. Please allow us to assure you we shall be sharing your useful feedback with our management so they may review improvement plans. It has truly been our great pleasure being of service to you and we earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
GREAT LOCATION! STAFF WERE HELPFUL. BREAKFAST AREA QUITE SMALL WITH VERY FEW CHOICES.
Tanggapan dari With Heartfelt Appreciation pada tanggal 10 Jan 2017
Dear Valued Resident, Greetings! Thank you for taking time to review your recent stay with us and we are indeed delighted to hear our team made your stay enjoyable and pleasant. All of us are truly appreciative of your valuable feedback regarding the size of our Residents' Lounge where Continental Breakfast is served and assure you we shall be sharing your feedback with the relevant persons so improvement plans may be reviewed. We sincerely apologise for any disappointment and inconvenience caused to you. All of us truly enjoyed being of service to you and we earnestly look forward to being of service to you again in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Bianca, Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Extremely well located
The hotel was very well located, clean and had everything we needed.
Tanggapan dari With Heartfelt Appreciation pada tanggal 5 Des 2016
Dear Bianca, Greeting! The team at Somerset Orchard is delighted you had a great stay at our serviced residence and we are indeed heartened to note our strategic location along bustling Orchard Road has exceeded your expectations. Thank you for your valuable feedback on the size of our Residents' Lounge where Continental Breakfast is served. Please allow us to assure you our management is working hard with the relevant persons to seek improvement in this area and we sincerely hope this unfortunate shortfall will not deter you from staying with us again as all of us would truly want to be of service to you again whenever your travels bring you back to our friendly shore. It has been our great pleasure hosting you at Somerset Orchard and we earnestly look forward to being of service to you again soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Victor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great rooms in a great location
Great staff and service
Tanggapan dari General Manager pada tanggal 5 Des 2016
Dear Valued Resident, Greetings from your friendly team at Somerset Orchard! We are delighted you had a great stay at our serviced residence and that you have found our central location along bustling Orchard Road ideal for your recent holiday in Singapore. All of us are truly heartened to learn you have enjoyed our service and we sincerely thank you for your heartwarming compliment. We sincerely hope you will now make Somerset Orchard your choice accommodation in Singapore after your recent comfortable and enjoyable stay with us. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
立地抜群でコスパは良いが、老朽感あり。
サマセット駅の目の前なので、街歩きには便利。 部屋は広いが老朽感は否めない。豪華でラグジュアリーな滞在はできないが、広い部屋であの立地ならばコスパは良いと思う。 朝食ラウンジは狭いのでいつも激混み。 キッズルームがあり、広くておもちゃもたくさんあり、子連れには最適だと思う。
Tanggapan dari General Manager pada tanggal 23 Nov 2016
Dear Sir/Madam, Greetings from the team at Somerset Orchard! We are truly heartened to note your family and you had an enjoyable and comfortable stay at our serviced residence and that our spacious fully-quipped apartment was ideal for your stay requirements. All of us are also happy to note you have found our central location along Singapore's main shopping belt convenient and your children had enjoyed spending time in our Children's Playroom. We sincerely thank you for your honest and valuable feedback on our apartments and Residents' Lounge, and we assure you our management is working hard with the relevant persons on improvement plans. It has been our great pleasure being of service to your family and you, and all of us earnestly hope to welcome you back in the future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Fernando Augusto, US

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good in general. Could improve a little more the variety of breakfast.
Tanggapan dari With Heartfelt Appreciation pada tanggal 21 Nov 2016
Dear Fernando Augusto, Greetings from the team at Somerset Orchard! We are delighted you had a comfortable and enjoyable stay at our serviced residence. We deeply regret to learn the only detraction of your stay with us was the selection of the Continental Breakfast service and we sincerely apologise for any disappointment caused to you. Please be assured we shall be reviewing our Continental Breakfast fare for improvements. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Asheesh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best location in Singapore
It was excellent.
Tanggapan dari General Manager pada tanggal 17 Nov 2016
Dear Sir/Madam, Greetings from your friendly team at Somerset Orchard! We sincerely thank you for taking time to share your stay experience at our serviced residence and we are delighted you had a great stay with us. all of us are especially heartened to note you have found our strategic location along bustling Orchard Road perfect for your recent holiday in Singapore and we truly hope you will now make our residence your favoured lodging whenever your travels bring you back to Singapore. It has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back for another enjoyable and comfortable stay with us soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Soon Cheol

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
지하철과쇼핑에 편리한 호텔
주방이 있어서 매우 편리했고 주변 식당가 관광지에 접근성이 좋아서 아이들과 같이 여행하기에 좋았어요
Tanggapan dari General Manager pada tanggal 14 Nov 2016
Dear Sir/Madam, greetings from your friendly team at Somerset Orchard! We are delighted your family and you had a great stay at our serviced residence and our spacious and fully-equipped apartment had exceeded your expectations. All of us are truly heartened to note you especially liked our strategic location along bustling Orchard Road and you had found it convenient as you were able to find many shopping malls and restaurants within close proximity to our residence. We sincerely hope you will now make Somerset Orchard your choice lodging in Singapore whenever your travels bring you back. We truly enjoyed being of service to your family and you, and we earnestly look forward to welcoming you back for another enjoyable and comfortable stay with us soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tanggapan dari General Manager pada tanggal 10 Nov 2016
Dear Sir/Madam, Greetings from the team at Somerset Orchard! Thank you for rating your recent stay at our serviced residence. All of us are truly heartened to note you have accorded us with a high rating for your recent stay with us as it shows us you had a comfortable and enjoyable stay with us. We sincerely hope you will now make our residence your choice lodging in Singapore as we truly look forward to hosting you again at Somerset Orchard. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Tiane, DWN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It felt like a home away from home
Tanggapan dari With Heartfelt Appreciation pada tanggal 1 Nov 2016
Dear Tiane, Greetings from the team at Somerset Orchard! We are heartened to note your family and you had a comfortable and enjoyable stay at our serviced residence and have found our central location along Singapore's main shopping belt ideal for your recent holiday in Singapore. We sincerely thank you for your valuable feedback regarding the expansion of our Residents' Lounge and we would like to assure you our management shall be sharing your much appreciated feedback with the relevant persons so improvements can be sought. It has been our great pleasure hosting your family and you at Somerset Orchard and we truly look forward to being of service to you again soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Alan, Perth Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good and nice, albeit a little old. Centrally loca
good facilities, easy access to MRT and shops with lots of eating places. The wifi network is good and fast. The Handy phone is a bonus. Down side of this is the battery that drained quickly when using out side the hotel. The free calls is a big plus. Everything is improved since our last stay some time last year. Good and prompt service and reasonable good breakfast. thank you, Somerset hotel.
Tanggapan dari With Heartfelt Appreciation pada tanggal 24 Okt 2016
Dear Alan, Greetings from your friendly team at Somerset Orchard! We are delighted you enjoyed your stay at our centrally located serviced residence and have found the use of the Handy phone an added value to your stay with us. All of us are truly inspired you have recognised the improvements made since your last stay with us and we assure you we shall continuously strive for improvements and service excellence as we are committed to creating wholly comfortable and enjoyable stay experiences for all our residents. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back and hosting you for another great stay with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Ash, Melbourne

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great location for Orchard shopping!
This hotel is a bit dated but if you can get past that it's great! The staff couldn't have been more helpful they were fantastic! The 2 bedroom apartment is a nice big size, great for families!
Tanggapan dari With Heartfelt Appreciation pada tanggal 26 Sep 2016
Dear Ash, Greetings from your friendly team at Somerset Orchard! We are delighted you had a great stay at our serviced residence and have found our spacious 2-bedroom apartment ideal for your stay requirements. We are indeed heartened to note you especially like our central location along bustling Orchard Road and we sincerely hope you will now make our residence your choice lodging in Singapore. Thank you for your valuable feedback regarding our residence. Please be assured our management shall be sharing your very helpful feedback with the relevant persons so refurbishment works can be considered as we truly want our residents to wholly enjoy their stays with us. It has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Ma. Cristina, Philippines

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great stay
very convenient and close to everything. apartment just on orchard road. very spacious clean and comfortable. recommended for families with small children.
Tanggapan dari General Manager pada tanggal 9 Sep 2016
Dear Sir/Madam, Greetings! The team at Somerset Orchard is delighted you had a great stay at our serviced residence and you had a comfortable stay in our fully-equipped and spacious apartment. We are heartened to note you have found our central location along bustling Orchard Road ideal for your recent holiday in Singapore and all of us sincerely hope you will make Somerset Orchard your choice lodging whenever you are back on our friendly shores. All of us are truly appreciative of your high recommendation for our residence and we sincerely look forward to hosting you again. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back for another enjoyable and comfortable stay with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kenyamanan kamar
Tanggapan dari General Manager pada tanggal 6 Sep 2016
Dear Sir/Madam, Greetings from the team at Somerset Orchard! We sincerely thank you for taking time to rate your recent stay experience at our serviced residence and for according this with a high score as it shows us you had an enjoyable and comfortable stay with us. It has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Dexter, Central Coast. NSW

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Staff very friendly and helpful. Room clean however needs a revamp. Dining room inadequate and kitchen very poor.
Tanggapan dari With Sincere Apologies pada tanggal 31 Agu 2016
Dear Dexter, Greetings! The team at Somerset Orchard deeply regrets you did not fully enjoy your stay at our serviced residence and we are truly sorry for any disappointment and inconvenience caused to you. Thank you for your valuable feedback regarding the condition of this property. Kindly be assured our management shall be sharing your feedback and suggestion with the relevant persons and would hard on improvements as we sincerely want our residents to have wholly enjoyable and comfortable stays with us. It has been our great pleasure being of service to you and we earnestly hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
The hotel has an excellent location
The furniture of the hotel is old. The resturant is small.
Tanggapan dari With Sincere Apologies pada tanggal 19 Agu 2016
Dear Sir/Madam, Greetings! The team at Somerset Orchard deeply regrets you did not fully enjoy your stay at our serviced residence and we sincerely apologise for any disappointment caused to you, kindly be assured we are truly appreciative of your valuable feedback and our management is working hard to improve on the areas you have kindly highlighted. We truly enjoyed hosting you st Somerset Orchard and sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

John, Sydney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good LocationonOrchard Rd
Good location on Orchard Road for shopping and close to Somerset MTR for transport.Big area for Singapore with good lounge/dining and Kitchen , Breakfast is included and is basic but OK
Tanggapan dari General Manager pada tanggal 13 Agu 2016
Dear John, Greetings from the team at Somerset Orchard! We are delighted you had a great stay at our serviced residence and you have been impressed by the spaciousness of our fully-equipped apartment. All of us are truly heartened to learn you especially like our strategic location along Singaoore's main shopping belt and we are indeed proud to be located at such a prime address as many of our regular residents always return to stay with us due to our location being in the midst of shoppers' paradise. We sincerely hope you will now make our residence your choice lodging in Singapore whenever your travels bring you back to our friendly shores. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back for another enjoyable and comfortable stay with us soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

ピクサー, 日本

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
立地がベスト。サムセット駅を降りて3分ほど。ホテルというよりもコンドミニアム。
ホテルというよりもコンドミニアム。これで4つ星というのはどかと思うけれど、立地は本当に良い。キッチンやランドリーも部屋の中にあるので、そういう滞在が好きな人には良いと思う。 ファミリーで宿泊向きだと思う。
Tanggapan dari With Heartfelt Appreciation pada tanggal 4 Agu 2016
Dear ピクサー, Greetings! The team at Somerset Orchard is heartened to note you had a comfortable stay at our serviced residence and have our spacious and fully-equipped apartment suitable for families who travel together. We are truly happy to learn you especially like our central location along Orchard Road which is much favoured by our regular residents due to our close proximity to many restaurants, shops and malls. It has been our great pleasure hosting you at Somerset Orchard and all of us truly look forward to welcoming you back soon. Thank you.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Big room except for breakfasr
We like their big rooms, and will always stay there if we can get bookings
Tanggapan dari Cynthia pada tanggal 1 Agu 2016
Dear Sir/Madam, Greetings from the team at Somerset Orchard! We are delighted you enjoyed your stay at our serviced residence and especially like the spaciousness of our fully-equipped apartment. Thank you for your kind assurance you will always stay with us whenever your travels bring you to our friendly shore and we are truly grateful for your valued support. All of us sincerely apologise for any disappointment caused to you by our Continental Breakfast selection. Please be advised our management has taken note of your feedback and shall be seeking improvements in this area as we truly want our residents to have fully satisfying stay experiences with us. It has been our pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

minnie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Close to shopping mall, MRT
Convenient service apartment for family. The room is very big and has full facilities.
Living room
Single bedroom
Kitchen with full kitchenware
Master bedroom with queen size bed
Dear Minnie, Greetings from the team at Somerset Orchard! We are delighted your family and you had an enjoyable stay at our serviced residence and our spacious apartments have been comfortable and ideal for your stay requirements. All of us are also heartened to note our central location in Orchard Road has been ideal and convenient for your recent family holiday in Singapore and we sincerely hope you will make Somerset Orchard your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure being of service to your family and you, and we earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Tom, TW

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good distance to train station & shopping
Other than the above, won't recommend to others... - ants were around the kitchen and dining table - housekeeping knock on the door early in the morning (before 8) - door lock malfunctioned from time to time, hence no secured feeling
Dear Tom, Greetings! The team at Somerset Orchard deeply regrets you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you. Please accept our sincere apologies for our Housekeeping lapses regarding our team's failure to eradicate the ants from your apartment and for the early call for laundry collection. Kindly allow us to assure you our Housekeeping Manager shall be investigating your feedback regarding the presence of ants in your apartment and shall be counselling her team members on the proper handling of such inopportune incidents. We are truly appreciative of your valuable suggestion on renovations for Somerset Orchard and we would like to advise you your much valued suggestion shall be shared with the relevant persons and our management shall be working hard to seek improvements in this area. We are also very sorry for the inconvenience and discomfort caused to you by the multi malfunction of your apartment and assure you we shall be tracing your apartment so maintenance by our external service providers can be carried out. It has been our pleasure hosting you and all of us earnestly hope to welcome you back in the future, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Albert Cheah, KC

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel , next door is OG shopping Mall.
We stay for 5 days, upon checkin, we was upgrade to the 10 floor of the Suite standard Apartment. Tight security entrance to the hotel with scane access and CCTV. The hotel provide continental breakfast, premium bed, big bathroom with toilet and sink. The hotel located at the heart of shopping area, OG mall, Orchard Gateway, Takashimaya Dept Store, Metrojaya, Japanese, Western, Chinese eating outlet, food court and local eating outlet etc
Balcony
Dinning place and big hall
Split level dinning place and the hall.
Pantry with toaster, oven and washing machinr
Tanggapan dari With Heartfelt Appreciation pada tanggal 21 Jul 2016
Dear Albert Cheah, Greetings! The team at Somerset Orchard is delighted you had a great stay at our serviced residence and have found our prime location ideal and convenient. We sincerely thank you for your mention on the tight security measures we implement at our residence as our residents' safety and security are definitely very important to us. All of us truly hope you will make Somerset Orchard your choice lodging whenever you are in Singapore as we sincerely wish to host you again for another enjoyable and comfortable stay. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Rebecca, Darwin, NT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Well located, family friendly hotel
Wonderful to have kitchen and laundry facilities (combined washer/dryer and laundry powder was complimentary) and a spacious dining and living area. All the rooms were good sized, clean and well supplied. The breakfast was plentiful, with cold and hot options which varied daily. The breakfast room was small, so best to get in early. All staff were pleasant and helpful. A cot and highchair were provided at no cost. The only thing we were not aware of until arrival is that there is an assumption that children under 12 sleep with their parents, so even though we booked for 4 adults, 2 kids and 1 infant, there was only 2 double beds and one single. With an rollaway costing $50/night, we opted for putting the mattress on the floor and our older kids sharing it. Close to buses and MRT stations, so transport was a breeze. Would definitely stay here again when travelling with kids.
Tanggapan dari With Heartfelt Appreciation pada tanggal 18 Jul 2016
Dear Rebecca, Greetings from your friendly team at Somerset Orchard! We are delighted your family and you had a great stay at our serviced residence. We are heartened to note you enjoyed all aspects of your stay with us and nothing makes us happier than knowing your family holiday in Singapore was a success and all of us sincerely hope you will now make Somerset Orchard will be your choice lodging whenever your travels bring you back. It has been our great pleasure being of service to your family and you, and we earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great location, good service & spacious
Close to Somerset LRT station via Orchard Emerald/Central. Entrance is off Koek Road & is rather small - only concierge/porter & lift lobby. Reception is on the 6th Floor. Rooms are a really good size for families - there was plenty of room for us (2A + 1C) to move about without stepping on anyone's toes. Linens were hotel standard, so very comfortable. The toilet interior is slightly dated but functional. No problems with hot water at all. Having a washer/dryer, a full size fridge & kitchen is a big PLUS for us especially since we have a child. We were able to take him to water play at the zoo & Gardens by the Bay without worrying about how to do our laundry. Loved the kitchen as we were able to wash milk bottles, travel containers & cutlery comfortably instead of in a bathroom sink. Dish washing detergent and sponge provided. Laundry detergent was also provided but we brought our own. Great service provided by all staff members there. The reception was also kind enough to help us print out e-tickets for the zoo & aquarium which I had accidentally left back home. The free breakfast (6th floor) isn't the typical buffet spread one would get at typical 4-5 star hotels, it's much simpler & with less choices but you'd still be able to get coffee, tea, juice, toast, croissant, nuggets, eggs & cereal. I didn't like having breakfast there as when we left, our clothes stank of oil which is probably due to the poor ventilation of the breakfast area.
Tanggapan dari Cynthia pada tanggal 30 Jun 2016
Dear Sir/Madam, Greetings! Your friendly team at Somerset Orchard is delighted your family and you had a comfortable and enjoyable stay at our serviced residence and have found our strategic location ideal and convenient. We are also heartened to note you have been impressed with our fully-equipped apartment and the available appliances came in useful for the care of your son during this family holiday. Thank you for your valuable feedback regarding the apartments' bathroom and poor ventilation of the Residents' Lounge where Continental Breakfast is served. Please be assured our management is working hard to improve on these areas and shall be sharing your worthy feedback with the relevant persons in charge. We sincerely apologise for any inconvenience or disappointment caused to your family and you by these shortfalls. We truly enjoyed being of service to all of you and we earnestly look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

subbu, kansas city

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel closer to shopping area.
The breakfast was good and it was changed everyday. There was room service everyday.
Tanggapan dari With Heartfelt Appreciation pada tanggal 17 Jun 2016
Dear Subbu, Greetings! Thank you for your review. We are delighted you had a great stay at our serviced residence and have found our location along Orchard Road ideal for your recent holiday in Singapore. All of us truly enjoyed being of service to you and sincerely look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

tien jen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dear Tien Jen, Greetings from the team at Somerset Orchard! We sincerely thank you for awarding your recent stay experience at our serviced residence with a high score and we are heartened to note you had enjoyed your stay with us. It has been our great pleasure being of service and all of us truly look forward to welcoming you back, giving us the opportunity to create a wholly comfortable and enjoyable stay for you this time around. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Gérard, Noumea

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Semaine de vacances à Singapore
Une semaine de vacances en famille dans une ville futuriste magnifique. Le service et l'accueil de l'hôtel sont très bons. La machine à laver est appréciable pour un séjour d'une semaine et plus. Par contre, l'hôtel est vétuste ainsi que le mobilier. Dommage car l'emplacement est exceptionnel.
Dear Gerard, Greetings from your friendly team at Somerset Orchard! We are heartened to note you had a comfortable stay in our serviced residence and have found our strategic location to be ideal for your recent one week family holiday in Singapore. Thank you for your honest and valuable feedback on the condition of our residence. Kindly be assured our management is presently working hard to improve our property as we humbly acknowledge the great value a spruce up of the apartments will bring to our residents' stay experiences, especially when we are located at the revered vicinity of Orchard Road. It has been our great pleasure being of service to your family and you, and all of us sincerely look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel with big room and close to subway
Good swimming pool, nice location, big room --> very comfotablr
Tanggapan dari With Heartfelt Appreciation pada tanggal 16 Mei 2016
Dear Sir/Madam, Greetings! We are delighted you had a great stay at our serviced residence and you enjoyed all aspects of your stay. All of us sincerely hope Somerset Orchard will now be your choice lodging in Singapore as we would definitely love to be of service to you again. We truly had a great pleasure hosting you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Phurimas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Cynthia pada tanggal 16 Jul 2016
Dear Phurimas, Greetings from your team at Somerset Orchard! We sincerely thank you for the perfect score you have kindly awarded for your stay at our serviced residence as it shows you had a comfortable and enjoyable stay with us. Al of us truly hope Somerset Orchard would now be your choice lodging in Singapore as it would be a great honour for us to host your stay again. We had a great pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Traveler terverifikasi

good location
싱가폴은 물가가 비싼 곳입니다.가격대비 비교적좋은 곳입니다.조식시 장소가 조금 비좁은 듯하였고,수영장은 좁고 사우나는 고장나서 이용불가하였습니다.하지만 교통이 편리하고 잘지내다 왔습니다-감사합니다^-
Tanggapan dari Cynthia pada tanggal 9 Jul 2016
Dear Sir/Madam, Greetings from the team at Somerset Orchard! We deeply regret to note you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. We are heartened to learn our strategic location in the midst of Orchard Road was ideal for your trip to Singapore. Thank you for your valuable feedback regarding the size of our Residents' Lounge where Continental Breakfast is served and our rooftop pool area. Please be assured our management is working hard to seek improvements as we truly want our residents to have wholly comfortable and enjoyable stays with us. It has been our pleasure hosting you and we earnestly hope to welcome you back, giving us an opportunity to serve you better. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
GOOD FOR FAMILY VACATION
Our room is more like an apartment with one master bedroom and one small room. It is very spacious. They have a good small size kitchen, medium refrigerator, and a small washer/drier. I loved the wooden floor.
Tanggapan dari With Heartfelt Appreciation pada tanggal 25 Apr 2016
Dear Sir/madam, Greetings! The team is delighted your family and you had an enjoyable and comfortable stay at our service residence and this contributed to the success of your recent holiday in Singapore. It has been our great pleasure being of service to you and we sincerely look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
立地抜群。
とにかく部屋が広いです。バスルームからベッドサイドまで階段昇り降りもあり、1人では広すぎるくらいでした。前宿泊者が匂いの強い柔軟剤を使用したのか匂いが充満していてつらかったです。バスルームの老朽化は否めない。シャンプー、石鹸がなかった。コンディショナー2本のみでした。部屋にゴミ箱がなかった。タオルの補充はきちんとされていました。比較的新しめです。オーチャードロードのショッピング街に近いのでとても便利でした。
Tanggapan dari Cynthia pada tanggal 25 Jun 2016
Dear Sir/Madam, Greetings from the team at Somerset Orchard! We are heartened to note our prime location along Singapore's main shopping belt with its easy accessibility to many shops, restaurants and different modes of transport has been ideal for your recent holiday in Singapore and you liked the spaciousness of our fully-equipped apartment. We are truly appreciative of your honest feedback regarding our property and amenities. Please be assured our management is working hard to seek improvements in the areas you have kindly stated as we truly want our residents to have wholly comfortable and enjoyable stay experiences with us. It has been our great pleasure hosting you and we sincerely look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, resident Relations Manager

6/10 Cukup Baik

Cara, Edmonton

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Bathroom is nasty with black moldy caulking on rim of sink and shower walls. Gross!!! Toilet bowl or tank is leaking, lucky it has a drainage on floor to get rid of the water.
Tanggapan dari Cynthia pada tanggal 11 Jun 2016
Dear Cara, Lgrertings from the team at Somerset a orchard! We deeply regret you did not have a fully enjoyable and comfortable stay at our serviced residence and we sincerely apologise for any disappointment caused to you by our shortfalls. Kindly be assured we have taken note of your valuable feedback on our bathroom and we are truly sorry for not ensuring the defects were rectified before your stay. We would also like to assure you we shall be reviewing our maintaiinence and inspection processes as we truly want to provide faultlessly comfortable stay experiences for our residents. All of us truly enjoyed hosting you and sincerely hope to welcome you back, giving us an opportunity to serve you better. Thank you. Best regards, Cynthia Lim, Resident Relations Manager