Outdoor pool

Reviews of Best Western Plus Diamond Valley Inn

2.5 out of 5
Best Western Plus Diamond Valley Inn
3510 W Florida Ave, Hemet, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 439 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 124 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 79 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Food was ok had to wait a long time. Items in room were falling apart. The girl at the counter was amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Sherry L.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay
Stayed 1 night in Mar 2024
Response from Vicki on 17 Mar 2024
Dear SherryThank you for making the time to complete our survey.I am really happy to hear you enjoyed your stay.Hope to see you again.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and the surroundings are quiet.
Stayed 1 night in Mar 2024
Response from Vicki on 17 Mar 2024
Dear MayraThank you for doing our survey your feedback is very important to us. I am glad you enjoyed your stay at our Hotel.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect distance from everything.
Stayed 1 night in Mar 2024
Response from Vicki on 17 Mar 2024
Dear Maria Thank you for completing the survey we use your feedback to improve where our guests are seeing we need improvement. You are so right we are in the best area within walking distance to everything.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Vicki on 9 Mar 2024
Dear Joshua Thank you for taking our survey your feedback is very important to us. I am sorry to see you did not enjoy your stay with us, if you would like to discuss what was wrong with your stay please contact me at the hotel.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean
Stayed 1 night in Mar 2024
Response from Vicki on 17 Mar 2024
Dear JesseI do thank you for your review your feedback is very important to us. Yes we are in a great location and everything you could need is in walking distance.

6/10 Okay

Faith

Travelled with family and small children
The staff tried to rip me off from my deposit but they failed., I won’t be going back due to the inconvenience
Stayed 2 nights in Feb 2024

4/10 Poor

Juan G

Travelled with partner
Their was no cable to watch TV, there was smell of weed throughout the hall ways sink was clogged, toilet barely flushed...
Stayed 1 night in Feb 2024
Response from Vicki on 26 Feb 2024
Dear JuanThank you for taking our survey your feedback is very important to us. I am sorry to hear that you had some issues with your stay. Did you inform the front desk that you were having these issues. Cable is not a problem here the source or input could've been wrong and a simple fix. I do hope you will give us another try if in our area.

8/10 Good

Elroy

Liked: Cleanliness, amenities, property conditions & facilities
The location.
Stayed 2 nights in Feb 2024
Response from Vicki on 26 Feb 2024
Dear Elroy Thank you for completing the survey as we use your feedback to improve our customer service and in the areas our guests see we need to improve in.

2/10 Terrible

abdalrahman

Disliked: Cleanliness, property conditions & facilities
Felt like I was sleeping in a rock
Stayed 1 night in Feb 2024
Response from Vicki on 26 Feb 2024
Dear Guest Thank you for taking our survey your feedback is very important to us. I am so sorry to hear that you didn't get a good nights rest. If you are in our area again try the 3rd floor, the beds are so comfortable, guests love them.

8/10 Good

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the only downside was the room near the elevator
Stayed 1 night in Feb 2024
Response from Vicki on 26 Feb 2024
Dear KarlaI do appreciate your feedback on our survey, it sure helps me to fine the areas we need to improve in. I do hope you will give us another try if you come back to Hemet. Make sure to let us know you want a room away from elevator.

10/10 Excellent

Zuleyma

Travelled with family
Liked: Staff & service, amenities
The employees were amazing
Stayed 2 nights in Feb 2024
Response from Vicki on 26 Feb 2024
Dear GuestThank you so much for taking the time to do our survey. I will definitely share the compliment with my staff.Thank you again hope to see you again soon.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the bed was comfy. Breakfast was outstanding
Stayed 1 night in Feb 2024
Response from Vicki on 26 Feb 2024
Dear HenryThank you for the great review we do appreciate it. I will be sure to share this with my staff.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantastic! Staff was super nice and free breakfast was good and appreciated! Great value!
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024

4/10 Poor

Aileen

Liked: Cleanliness, staff & service
The room shared a wall with the elevator, so Everytime some used it, I could hear it and all the conversations everyone was having in the lobby/ dinning area. Very difficult to get any sleep.
Stayed 1 night in Jan 2024
Response from Vicki on 30 Jan 2024
Dear AileenThank you for taking our survey as your feedback helps us to improve ourselves. I am sorry to hear you didn't have a good experience with us. I do hope you will give us another chance if ever in our area again.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicki the manager was awesome. All of the staff are great. This is my second year staying there for over a week and I will keep returning
Stayed 7 nights in Jan 2024
Response from vicki on 30 Jan 2024
Dear Jason Thank you for completing our survey and for the compliments. They are very much appreciated. We hope to see you soon!

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so simple to check in
Stayed 1 night in Jan 2024

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included. Noise in the parking lot late at night was bothersome.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard and Darlene

Travelled with partner
Liked: Amenities
Clean comfortable friendly staff
Stayed 1 night in Jan 2024

4/10 Poor

Alicia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is great, room was extremely dirty. Very noisy. Door handle from the was broken. Electric plugs don’t work
Stayed 1 night in Dec 2023
Response from vicki on 29 Dec 2023
Dear AliciaThank you for taking our survey your feedback is very important to us. I am sorry to hear your stay was not a pleasant one. We are in the process of updating our rooms and some have not been completed. Please if in our area again give us another try so we can make sure your stay is a better experience.

8/10 Good

shane

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing! I reserved the room for my daughter and her boyfriend that are visiting from North Carolina and I was impressed at the ease check in was! I am definitely booking here again and recommending to everyone visiting Hemet!
Stayed 2 nights in Dec 2023
Response from vicki on 16 Dec 2023
Dear SoniaThank you so much for taking the time to answer our survey, your feedback is very important to us. I will be sure to share this with the staff. Happy Holidays to you and your family.

8/10 Good

Terryl, Lakewood

Stayed 1 night in Dec 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Key card to enter room never worked. Had to get management involved each time I needed to enter my room.
Response from Vicki on 26 Feb 2024
Dear Alan Thank you so much for taking the time to do our survey, we appreciate your feedback. I do apologize for the inconvenience of the door not working properly. We are going through each room and fixing this issue, I am sure that was quite frustrating.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beds where to to hard the place was old looking needs a remodel now staff was great just run down
Stayed 1 night in Nov 2023

4/10 Poor

Esteban

Liked: Staff & service
Disliked: Amenities
Was given a wheelchair accessible room for some reason so the bed was very very low to the floor and very uncomfortable. A few of the pillows had visible stains. Stains on the chair. The shower had no curb so water got everywhere when used and had to use most of the towels to dry up mess. Super thin walls, could hear ppl slamming doors and TVs all night. Room had funky smell
Stayed 2 nights in Nov 2023

8/10 Good

Justine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was extremely friendly and the hotel itself is nice it’s just outdated.
Stayed 1 night in Nov 2023
Response from Vicki on 4 Dec 2023
Dear JustineThank you so much for taking our survey your feedback is very important to us. We are currently working on updating our rooms but having 66 rooms it is taking a little more time then we hoped for. I do hope you will come see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly personnel. Clean room.
Stayed 2 nights in Nov 2023

6/10 Okay

Rhonda

Business traveller
Liked: Cleanliness, staff & service
Ok Room Ok Location
Hotel was nice enough, Room had everything you could ask for. The room was overcrowded with two queen sized beds , I kept hitting my shins on the metal squared off bed frames. The breakfast looked ok was standard hotel fair. Very crowded breakfast area.
Stayed 2 nights in Nov 2023
Response from Vicki on 4 Dec 2023
Dear RhondaThank you for taking the time to do our survey your feedback is very important to us. I agree our breakfast area can get a bit crowded we are working on a new solution. Thank you again for staying with us.

4/10 Poor

KARI

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Theressah

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is friendly, polite,and overall AMAZING
Stayed 3 nights in Oct 2023
Response from vicki on 1 Nov 2023
Dear TheressahThank you for doing our survey. I am so glad you enjoyed your stay and I want to say our staff enjoyed the whole group of you that stayed with us, very nice people.

4/10 Poor

Rosa

Disliked: Cleanliness, property conditions & facilities
More cleaness
Stayed 1 night in Oct 2023
Response from Vicki on 1 Nov 2023
Dear Rosa Thank you for taking our survey, as I take guest feedback and use it to make improvements for future guests so they don't have the same problem. I am so sorry to hear that your stay was not a pleasant experience. I a sure you this is not something that we are known for, we take pride in keeping hotel clean. If you need to discuss this further feel free to call hotel and ask for Vicki.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Stay clean room. Comfortable bed
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

La Kisha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Service
Stayed 3 nights in Oct 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2023

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from vicki on 25 Oct 2023
Dear Justin Thank you for staying with us and doing our survey, we do use your feedback to make improvements in areas we need to improve on, however you did not say what was wrong with your stay.

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I booked 3 rooms through Expedia. When I arrived at the property,they only had me down for 2 rooms. If they had not had another room available,I would have been out of luck. I dont know who was at fault but I was very disappointed . The woman who checked us in was absolutely wonderful.
Stayed 3 nights in Oct 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a one night stay.
It was a nice stay. Perfect for one night to sleep there. Thanks!
Stayed 1 night in Oct 2023

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness
The room smelled from cleaning chemicals. The bed was too high off the floor. I am 5'3" and had trouble getting into and out of the bed.
Stayed 1 night in Sep 2023

8/10 Good

Jose

Stayed 1 night in Sep 2023

10/10 Excellent

Mandel

Stayed 1 night in Sep 2023

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
An old property not maintained. We had to manhandle our room door to get onto the room. Toilet ran for the 3 days we were there. We reported the problems but nothing was fixed. Staff was unfriendly to our service animal too. We thought a BW PLUS would be much much better.
Response from vicki on 13 Sep 2023
Dear Gary Thank you for taking our survey your feedback is very important to us. I did check with front desk for any maintenance slips for repairs and did not find any for your room, I do apologize for this and will talk to my night staff. Noone was aware of you having a service animal as it wasn't on reservation.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Mandel

Liked: Cleanliness, staff & service, amenities
The shower did not get adequate cold water for a comfortable shower .. way to hot! Room 224
Stayed 1 night in Sep 2023
Response from vicki on 13 Sep 2023
Dear GuestThank you for your review, your feedback is very important to us, it helps us to improve for future guests. I will definitely be checking on that shower! We hope to see you again if ever in our area.

10/10 Excellent

Jesus

Stayed 2 nights in Sep 2023