Lobby

Reviews of Red Lion Hotel Pasco Airport & Conference Center

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1004 reviews" "
Rating 8 - Good. 248 out of 1004 reviews" "
Rating 6 - Okay. 138 out of 1004 reviews" "
Rating 4 - Poor. 101 out of 1004 reviews" "
Rating 2 - Terrible. 106 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service
Friendly Staff. Clean rooms
Stayed 1 night in Mar 2024
Response from A. Kaipat on 24 Mar 2024
We are pleased to hear such positive feedback about our staff. Thank you for your business and we look forward to seeing you again.

8/10 Good

Leni

It was good over all.
Stayed 1 night in Mar 2024
Response from A. Grover on 18 Mar 2024
We are thrilled to hear that you enjoyed your most recent stay. Our team is looking forward to seeing you again.

8/10 Good

Matt

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff I interacted with were friendly. From check-in, to ordering in the Grizzly bar, to check-out, I had a positive interaction with everyone.
Stayed 1 night in Mar 2024
Response from A. Grover on 14 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Michelle, Ilwaco

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Heater didn’t work, smelled like old dirty ashtrays, room wasn’t as requested.
Stayed 1 night in Mar 2024
Response from A. Grover on 14 Mar 2024
We are very sorry to hear that you experienced issues upon your most recent stay with us. The feedback you have given is helpful. Management will be reaching out to you.

8/10 Good

Jianzhong

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Check-in and out was easy and staff and service is very good. We can hear the noise in the room, maybe from air conditioner or mini fridge. We have to turn them off to keep the room quite at night. Bed is too soft and not very comfortable.
Stayed 1 night in Feb 2024
Response from A. Grover on 27 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. We have taken the feedback about making things more comfortable.

2/10 Terrible

Chatanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not clean, in bathroom, there was bug. In breakfast, most of the items were almost empty in half time and they did not care to refill them.
Stayed 1 night in Feb 2024
Response from A. Grover on 26 Feb 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Our house keeping department goes above and beyond to inspect rooms to assure we dont have these issues.

8/10 Good

Brad

Travelled with family
A older motel but very clean and great staff
Stayed 1 night in Feb 2024
Response from A. Grover on 21 Feb 2024
Thank you for taking the time to give us a review. We are excited for the upcoming renovations.

4/10 Poor

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will not advise another living soul to stay here. The whole place smells like the 1980s. It looks like the 1980s. My room smelled worse and the carpet in the corner was so stained it looks like a homicide happened that was poorly cleaned up. There was no outlet to plug the coffee make into unless I wanted to plug it in on the floor be the bed.. the knob in the shower was missing to set h the water from tub to shower. The parking lot is the most run down place I’ve ever seen. Never in my life will I be back here
Stayed 1 night in Feb 2024
Response from A. Grover on 17 Feb 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

10/10 Excellent

Esther Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that balcony and ability to sit outside make me feel like a home and not a hotel. I like that nice architecture of the building. But negative side, they did not empty trash cans or clean carpet around the rooms. People at counter were very nice and polite. I recommend, I will return.
Stayed 2 nights in Feb 2024
Response from Sabrina on 13 Feb 2024
Thank you for your feedback, we appreciate your business.

4/10 Poor

Alewyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below standard
Stayed 1 night in Feb 2024
Response from A. Grover on 11 Feb 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

6/10 Okay

Kermit

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from A. Grover on 11 Feb 2024
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from A. Grover on 9 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated well, and everything was nice and clean.
Stayed 1 night in Feb 2024
Response from A. Grover on 5 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Convenient location
Stayed 1 night in Feb 2024
Response from A. Kaipat on 4 Feb 2024
Thank you for your positive review. We look forward to seeing you again.

10/10 Excellent

jordan k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where friendly and helpful
Stayed 1 night in Feb 2024
Response from A. Kaipat on 3 Feb 2024
Thank you for lovely feedback about our staff's excellent customer service. We look forward to your next stay at the Pasco Red Lion!

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel felt like something out of The Shining. It was extremely old, dirty and run down. We rented a non smoking room in the tower and our room smelled like smoke and was in a 2 story building. The only “tower” that was on this property was a 3 story building and no part of this hotel looked as if it had been updated since it was built. The shower reminded me of a shower in a travel trailer with its plastic cover and low ceiling. There was a sliding glass door that had a hook as a lock. The only good thing was we could park right outside the sliding glass door and be able to see our car during the night. I would never stay here again and I would tell anyone that is considering it…RUN
Stayed 1 night in Jan 2024
Response from Sabrina on 31 Jan 2024
Thank you for your feedback, we appreciate your business, currently we are in the process of updating the hotel.

8/10 Good

kristof

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean, staff was very friendly and accommodating. Bar in the hotel is good. Hotel could use some upgrades
Stayed 5 nights in Jan 2024
Response from A. Grover on 26 Jan 2024
We appreciate the feedback and are very excited for the upgrades to our hotel. Thank you for staying with us.

10/10 Excellent

Beverly, Waterford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A. Grover on 22 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2024
Response from A. Kaipat on 17 Jan 2024
We look forward to providing the same pleasant accommodations and service the next time you are in town. If you are coming from the airport, we have a complimentary shuttle that can pick you up. Just give us a call after you’ve received your luggage and we’ll head right over.

8/10 Good

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good not great.
Stayed 1 night in Jan 2024
Response from A. Grover on 15 Jan 2024
We appreciate the feedback.

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A. Grover on 15 Jan 2024
Thank you for the feedback.

2/10 Terrible

Vanessa D.

Stayed 1 night in Dec 2023
Response from A. Grover on 30 Jan 2024
Good afternoon,Let me start by saying how sorry we are regarding your experience with us. We strive for excellence and understand that you could have had a better stay at the Red Lion. Although we know we cannot change your experience, we would like to give you better service next time. Again, our deepest apologies.

10/10 Excellent

Cherece, Walla Walla

Liked: Cleanliness, staff & service
Very clean and kept up for an older facility.
Stayed 1 night in Jan 2024
Response from A. Grover on 8 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Hayden

Liked: Property conditions & facilities
Response from A. Grover on 9 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from A. Grover on 8 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got smelled very odd and the walls are thin, but it was inexpensive and comfortable besides that.
Response from Sabrina on 31 Jan 2024
Thank you for your feedback we appreciate your business.

6/10 Okay

Jose

Stayed 1 night in Dec 2023
Response from A. Grover on 22 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Lucas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a water leak in the room shortly after entering. Moved out our luggage so it could be addressed or we could be moved. We asked to be called with updates while gone but weren’t. When we got back we were told it had been fixed and so we grabbed our luggage and went back to the room to find the ceiling open, tools, and towels on the ground. Went back to the front desk to figure out what is happening. The changed our room but when we got there we saw it had one bed for 3 people. I called the desk about it and they brought up a rollaway. Never offered any compensation for any of it.
Stayed 1 night in Dec 2023
Response from A. Grover on 2 Jan 2024
Thank you for taking the time to share your feedback following your recent stay at Pasco Red Lion. I want to sincerely apologize for the cleanliness issues you encountered in the shower/bathroom. It is disheartening to hear that it fell short of our usual high standards, and I completely understand how this could be disappointing, especially when preparing for travel.Please be assured that we take your comments seriously, and I will personally address this matter with our team to ensure that such lapses do not occur in the future. Cleanliness is of the utmost importance to us as well as properly addressed work orders, and we deeply regret that we did not meet your expectations.Once again, I apologize for the inconvenience you faced, and I hope you will give us another chance to provide you with the excellent experience you deserve.Thank you for bringing this to our attention.

6/10 Okay

Dominic

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was run down. The room temperature was HOT (74 in the winter) and the only way to cool it down was by opening the first floor balcony door. It was miserable night sleep.
Stayed 2 nights in Dec 2023
Response from A. Kaipat on 2 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your experience is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional stay for our guests in the future.

8/10 Good

Petrece

Stayed 1 night in Dec 2023
Response from A. Grover on 22 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Terrence, Seattle

Stayed 1 night in Dec 2023
Response from A. Grover on 28 Dec 2023
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from A. Grover on 27 Dec 2023
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

6/10 Okay

jana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk staff were very kind and helpful. However the entire place needs an overhaul. The room is old, with worn spot in the carpet, hair dryer didn’t work and the restaurant down stairs was pretty awful, again with nice staff just bad food
Stayed 2 nights in Dec 2023
Response from A. Kaipat on 23 Dec 2023
We are sorry to hear about the unsatisfactory details you noted. Thank you for bringing this to our attention. Also, thank you for recognizing our staff for their customer service we will pass along the positive feedback. Hopefully we will have another opportunity to provide a pleasant stay.

8/10 Good

Tim

Travelled with family, Business traveller
The service at their restaurant sucked waited 20 minutes nobody came to check on us and place was almost empty left and went somewhere else to eat
Stayed 1 night in Dec 2023
Response from A. Grover on 20 Dec 2023
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to be completely renovated and updated. Broken lamp shade, no power accessible for laptop, uncomfortable bed. Very long walk to room and confusing directions to room. Slow staff at front desk with staff in back not willing to come out to help. Breakfast was plain with limited choices and no coffee remade.
Response from A. Grover on 5 Feb 2024
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from A. Grover on 18 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

roger

Stayed 1 night in Dec 2023
Response from A. Grover on 3 Jan 2024
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from A. Grover on 14 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from A. Grover on 15 Dec 2023
We appreciate the kind review Dan. We look forward to seeing you again soon.

8/10 Good

Garreth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Response from A. Grover on 5 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Dale

Stayed 1 night in Dec 2023
Response from A. Grover on 2 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Ranga

Stayed 2 nights in Oct 2023
Response from A. Grover on 14 Dec 2023
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

6/10 Okay

Debbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from A. Grover on 12 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023
Response from A. Kaipat on 2 Jan 2024
Thank you for taking the time to leave a positive review!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from A. Grover on 14 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk agents were spectacular. Ready with information and assistance at all times.
Stayed 1 night in Dec 2023
Response from A. Grover on 8 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Garreth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Response from A. Grover on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Pasco Red Lion is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Darla

Business traveller
Disliked: Property conditions & facilities, room comfort
Would not recommend
Lumpy bed and pillows. Loud on the first floor. Place is so run down. Do not like the weird layout.
Stayed 1 night in Dec 2023
Response from A. Grover on 7 Dec 2023
Thank you for taking the time to provide valuable feedback about our property. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please feel free to discuss your experience further with us.

10/10 Excellent

Phil

Stayed 1 night in Dec 2023
Response from A. Grover on 27 Dec 2023
Thank you for choosing Pasco Red Lion, and for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be a nice place with easy access, fresh updates, and a comfortable atmosphere despite being close to the airport.Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad to have met your expectations. Your feedback is valuable to us, and we appreciate your kind words.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future.Safe travels!