Dear Samuel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Albany Airport. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our room being fine. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hi Juan,Thank you for sharing your positive experience at Red Roof Inn Albany Airport. We are thrilled to hear that you had a good stay with us and that you found our location on the heart of Wolf Rd to be convenient.We strive to provide a convenient and accessible location for our guests, and we are pleased to know that our location met your expectations. Being situated in the heart of Wolf Rd ensures easy access to various amenities, attractions, and the Albany Airport.We appreciate your feedback and thank you for choosing to stay with us. If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to our customer service team.We hope to have the opportunity to welcome you back for another great stay in the future.

Hi Yue,Thank you for sharing your feedback about our property. We appreciate your comments and are pleased to hear that you found our property convenient for travelers with dogs.We understand that traveling with a dog can present unique challenges, and we strive to create a welcoming environment for all guests and their furry companions. We're glad our property met your needs in this regard.If there are any specific amenities or services you found particularly helpful for your dog during your stay, please let us know. We are always looking for ways to enhance the experience for our four-legged guests and their owners.Thank you for choosing our property, and we look forward to welcoming you and your dog back in the future.

Hi Hugo,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

Hello Jean Wilner,We're sorry to hear about your experience and appreciate your feedback. We encourage guests to reach out directly to our management team for further assistance with any concerns regarding room amenities or reservations. Thank you for bringing this to our attention.

Hi Juliette,We regret the negative experience you had during your stay at our hotel. We take your feedback seriously and appreciate you bringing these concerns to our attention.We apologize for the unpleasant odor in your room. Maintaining a fresh and clean environment is of utmost importance to us, and we will investigate the issue to ensure it does not happen in the future.We understand that noise disturbances can be very disruptive and affect the quality of your stay. We will explore ways to address this issue and minimize noise disturbances for our guests.Regarding the heating in your room, we will have our maintenance team inspect and address the issue promptly to ensure that all rooms are properly heated and comfortable for guests.We take the safety and security of our guests seriously, and we will review our security measures to ensure a safe environment for everyone. We appreciate you bringing the incident you mentioned to our attention.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALBANY AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Albany Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the deposit policy. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, ChirellRediResponse Specialist

Hi Fran,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or lack of attention you experienced from our front desk clerk. Providing attentive and professional service is a priority for us, and we regret that we did not meet your expectations in this regard.We appreciate you bringing this matter to our attention. We will address the issue with our front desk staff to ensure that they prioritize customer service and focus on the needs of our guests at all times.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Hi Penny,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

Hello Kevin, We’re so glad you shared your feedback following your stay at the Red Roof Inn Albany Airport. Your positive comments regarding our nice staff, who you found to be very polite, efficient and attentive are much appreciated and will be shared with hotel staff. We’d love to welcome you back to this location or any of our other Red Roof properties. Should you be planning a future visit, please note that RediRewards Member Exclusives Rates are available on redroof.com and in the Red Roof mobile app, where members always get the lowest available rate. You can quickly compare rates and see member savings. Booking the Member Exclusives rate is easy. Join or sign in to RediRewards, search for your hotel, and select the Member rate. Thank you and take care,OliviaRed Roof ManagementRediResponse Specialist

Hello Kevin,Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your feedback. Should you have any future accommodation needs, please do not hesitate to reach out to us again.

Hi David,Thank you for sharing your feedback regarding your online booking experience at our hotel. We apologize for any miscommunication or inconvenience you encountered during your stay.We understand that the 100.00 security charge came as a surprise to you upon check-in, and we apologize for any lack of transparency in our communication. We will review our booking process to ensure that all necessary charges and fees are clearly communicated to guests prior to their arrival.We apologize for the discrepancy between the advertised amenities and the actual availability of a refrigerator and microwave in your room. We will update our website and other advertising materials to accurately reflect the amenities provided in each room type.We regret any inconvenience caused by the non-functioning vending machine for ice. Our maintenance team will be notified to address the issue promptly.Regarding the refund of the 100.00 security deposit, we apologize for the delay in processing. The timeframe for refunds can vary depending on the banking institution, but we will investigate the matter to ensure that refunds are processed in a timely manner moving forward.Once again, we apologize for any frustration or inconvenience caused. Your feedback is valuable to us, and we appreciate your understanding. If there's anything else we can do to address your concerns or if you have any further comments, please feel free to reach out to us.

Hello Stephane,Thank you for sharing your feedback. We apologize if your experience fell short of your expectations. We appreciate your valuable input and will address your concerns internally for future improvements. If you have any additional details you would like to share, please reach out to our management team directly.

Hi Jennifer,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hi Anne-Marie,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. It is disheartening to hear about the lack of water in your room, the missing faucet, and the issue with the deadbolt on the door. These are certainly not the standards we strive to uphold.We sincerely apologize for any confusion or miscommunication regarding the cleanliness of the room. Our team is responsible for ensuring that each room is properly cleaned and maintained before guest arrivals. We will investigate this matter further to understand how the oversight occurred and take appropriate measures to prevent it from happening again.We appreciate that our receptionist offered you access to another room for showering, but we understand that it was not a viable option due to your departure time. We apologize for any inconvenience this caused.Please be assured that we take your feedback seriously, and we will address these issues with our maintenance and housekeeping teams to ensure that such incidents are not repeated.Thank you for bringing these matters to our attention. We hope you will consider giving us another chance to provide you with a more satisfactory experience in the future.

Hi Y,We apologize for the inconvenience caused by the dirty floor during your stay. Maintaining cleanliness is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Please be assured that we will address this issue with our housekeeping team to ensure that such lapses are not repeated. We value your feedback, and it will help us improve our services. We hope that you will give us another opportunity to provide you with a more pleasant and pristine experience in the future.

Hello Myrtho,We're thrilled to hear that you had such a fantastic stay at our hotel! We strive to provide exceptional experiences for all our guests, and we're delighted that we met your expectations. We thank you for choosing our hotel and we hope to have the pleasure of welcoming you back in the near future.

Hi Fadi,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Hi Carl,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

I appreciate you sharing your feedback, J, following your stay at the Red Roof Inn Albany Airport. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our good service, excellent front desk staff and our housekeeping service. At Red Roof, we always enjoy hearing about the lasting impression our staff left with our guests.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hi J,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and disturbance you experienced during your stay at our hotel.We take matters like this very seriously, and we deeply regret that some guests on the 2nd floor were causing disturbances and engaging in inappropriate behavior. Our team strives to ensure a peaceful and comfortable environment for all our guests, and we apologize for falling short in this instance.We appreciate you bringing the issue to our attention, as it allows us to address the situation appropriately. We will take immediate action to address the behavior of the guests involved and remind them of our hotel policies to maintain a respectful atmosphere.Regarding the odor you noticed in the parking lot, we apologize for any discomfort it may have caused. We have taken note of your feedback and will enhance our efforts to monitor and maintain a pleasant environment throughout the hotel premises.We value your feedback and assure you that we will use it to improve our services and prevent such incidents from happening in the future. We hope that you will give us another opportunity to provide you with a better experience during your next visit.

Hello Thomas,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable to us as it allows us to improve our services. Please reach out to our management team directly so that they can address your concerns personally. We appreciate your understanding.

Dear Fadi,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Albany Airport. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our good staff. Your feedback regarding paid parking is truly unfortunate. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Hi Rick,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the presence of cockroaches.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

Hi Josh,We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of cleanliness and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We are taking note of the presence of cockroaches and the unsatisfactory state of your room. We sincerely apologize for the inconvenience.Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay and thank you for bringing them to our attention.

Hi Pagona,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

Hi Erik,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hi Nathaniel,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

Thank you, Jim, for telling us about your stay at the Red Roof Inn Albany Airport. You indicated the fire alarm kept going off in your room and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi Livfor,We are extremely sorry to hear that your recent experience with us fell short of your expectations. We are sorry to hear about the issues with the deposit. We would like to know more about this so we can address it better. Please reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest. Thank you.

Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALBANY AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Lorraine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Albany Airport and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Thank you, Sara, for rating your recent stay at the Red Roof Inn Albany Airport. It's great to see you enjoyed your stay, resulting in a 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope we have the opportunity to see you again in the future. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hi Joseph e,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

Hi Anthony,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

Hello Clark,We apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain a clean and comfortable environment for all guests. We appreciate your feedback and have shared your comments with the appropriate personnel to address this matter. Thank you for bringing it to our attention.

Hello Kerry,Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff provided friendly service during your stay. We appreciate your comment about the room and will make sure to continue providing comfortable accommodations for our guests. We hope to welcome you back in the future for another pleasant experience.

Hello Hanif,We apologize for any confusion regarding the deposit. Kindly note that our policy is clearly stated prior to booking. Regarding the double payment, please reach out to our management team directly who will be happy to assist you further in resolving this matter. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Dear Bryan, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Thank you, Caitlin, for taking a moment to complete our survey. The staff at the Red Roof Inn Albany Airport and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi Jonathan,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the place being pet-friendly. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

Hi Rebecca,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hello Jinhwan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Albany Airport and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Jeheel, We appreciate you taking the time to provide your feedback.We regret to hear that during your most recent visit, you were not completely satisfied with us. We are very sorry that your room had a terrible smell. We apologize for this inconvenience you encountered. Do know that your voice is of tremendous importance to us and we are confronting this issue that you mentioned to ensure that no guest has this experience in the future.We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.

Hello Alicia,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. If you could please contact our management team directly, they would be happy to discuss your concerns in detail and address any potential improvements that may be needed.

Hello Jeevan Kumar,Thank you for bringing this to our attention. We apologize for the cleanliness issues you experienced and the condition of the decor. We will ensure that immediate measures are taken to rectify these issues.

Hello Alva,Thank you for your review. We appreciate your feedback.

Hi Heather, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for all the inconvenience you experienced during your visit. We are taking note of all the issues you mentioned, and we understand your disappointment. Each room should be thoroughly prepared, checked, and cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor, maintenance team, and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort and safety during their stay and you certainly weren't offered that. We sincerely apologize for this.As for the refund, we would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

Hi Fadi, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. Thank you for your feedback on the hotel needing more cleaning. We shall pass this comment to our cleaning staff.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.