i travel to BKK at least 4 times at year for pleasure with my wife. i always stay at this hotel and i always have memorable holiday but this time 2 incidents make my stay less enjoyable. first when we arrived at the check in at 10 am we ask if was possible have early check in and they usually agreed if the room is ready, but this time the lady at the reception told us ...The room is ready but i cannot give it to you unless you pay an extra of 2500 bath 🤔🤔 i said no , then she said in this case i can allow you to enter the room at 12 noon instead of 2 pm. i think is wrong to say the room is ready if you pay but since you don't want to top up i still give you but i let you wait for the next 2 hours. or you give me or don't give me that's it. the second accident happen at the gym, i always go at the gym early morning, you need to sign up and the person in charge usually handle us a bottle of water. that morning i prefer shower before enter the gym so the guy handled me a towel, then when i finish and proceed to the gym i ask for the bottle of water and the guy told me there is no free water here, if you want you can buy at the vending machine or bring from your room that is free!!! i didn't`t answer to him because there were others people and he really offended me in front of everybody like i was looking for free water (please note inside the gym there is a water dispenser FOR FREE if FREE is what i am looking for!) i will be back anyway is a great hotel. Roberto Galetti