Berdasarkan pada 961 ulasan yang telah diverifikasi

4,6 dari 5
91% tamu menyarankan
4,7 Kebersihan kamar
4,6 Pelayanan & staf
4,7 Kenyamanan kamar
4,6 Kondisi hotel
Ulasan Terverifikasi Expedia
3 dari 5
oleh Traveler yang telah diverifikasi dari Australia

Dikirim pada 22 Mei 19
Was a very clean and nice hotel. If your a light sleeper or have young children, I would not recommend getting one of the rooms overlooking the water show at the hotel next door. We got offered this room as a complimentary upgrade and accepted thinking it would be very nice. The water show is very loud and can be heard very easily in your room. In the evenings they have a show every 15 minutes until around midnight! I had a hard time falling asleep here because of that.
Komentar dari Pihak Hotel
23 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
Thank you for staying with us in Grand Hyatt Macau and for sharing a valuable feedback with us. We do apologize that some aspects of our facilities couldn’t meet your expectation, but rest assured we will always put our guest satisfaction as our utmost priority and we will take immediate follow for any problem. We do apologize if the entertainment noise interrupts your rest at night. We do hope you will give us the second chance to welcome you back with better experience in the future.
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 20 Mei 19
Very nice and detail amenities , I will come again
Komentar dari Pihak Hotel
21 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
It is great to hear that you thoroughly enjoyed your stay and we are happy that you have a great hospitality experience with us. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau. It is wonderful to know that you had a very enjoyable stay with us once again.
4 dari 5
oleh Traveler yang telah diverifikasi

Traveler ini hanya memberikan skor - tanpa komentar Dikirim pada 20 Mei 19
4 dari 5
oleh Traveler yang telah diverifikasi

Traveler ini hanya memberikan skor - tanpa komentar Dikirim pada 20 Mei 19
2 dari 5
oleh Traveler yang telah diverifikasi dari HK

Dikirim pada 19 Mei 19
The gym room is the only facility that we are satisfy of, others is not well enough, the directions are way too confuse for customers to go , for instance , the lobby and the restaurant, and the shuttle bus
Komentar dari Pihak Hotel
20 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
Thank you for staying with us in Grand Hyatt Macau and for sharing a valuable feedback with us. We do apologize that some aspects of our services and facilities couldn’t meet your expectation, but rest assured we will always put our guest satisfaction as our utmost priority and we will take immediate follow for any problem. We do hope you will give us the second chance to welcome you back with better experience in the future.
5 dari 5
oleh Traveler yang telah diverifikasi dari Hong Kong

Dikirim pada 18 Mei 19
Every time I go Macao, I must book Grand Hyatt, I tried another hotels but the great one is Grand Hyatt, I like the style, clean and simple, excellent and I feel so comfortable~ A++++
Komentar dari Pihak Hotel
20 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
It is great to hear that you thoroughly enjoyed your stay and we are happy that you have a great hospitality experience with us. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau. It is wonderful to know that you had a very enjoyable stay with us once again.
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 18 Mei 19
The package for the executive VIP room including the breakfast n tea n dinner is wonderful ... Appreciated that !!
Komentar dari Pihak Hotel
20 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
It is great to hear that you thoroughly enjoyed your stay. We look forward to welcoming you back in the near future.
5 dari 5
oleh Traveler yang telah diverifikasi

Traveler ini hanya memberikan skor - tanpa komentar Dikirim pada 17 Mei 19
5 dari 5
oleh Traveler yang telah diverifikasi

Dikirim pada 16 Mei 19
我住套房有一個很大的廳,房間很大有兩張單人床,單人床相對來說都比較大張,房間可以看到永利的噴水池和纜車,風景很優美。
Komentar dari Pihak Hotel
20 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
謝謝您的好評。房間寬敞是酒店的一大特色,我們希望給到客人一個舒適的空間。希望您以後繼續支持我們。
4 dari 5
oleh Traveler yang telah diverifikasi dari HK

Dikirim pada 16 Mei 19
It took me more than 30 mins to check in because they kept telling me my reserved non smoking double bedroom wasn’t available and referred me to instead take a twin room or smoking room. That was 4ish when the check in time was 3pm. While I was waiting for their update, my companions and I were standing as there were no seats at all. It doesn’t look like the way to be treated at a 5 star.
Komentar dari Pihak Hotel
17 Mei 19 oleh Grand Hyatt Macau, Pihak Hotel
Thank you for taking time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations and we are taking this serious and will take this on for review and enhancement. Again, thank you for your comments which are helpful as we strive to continuously improve. We hope to welcome you back for another stay at our hotel.