Staff assigned me for a higher floor and picked up the key, he mentioned the room wasn't ready (5:30pm). After 2 mins the conversation was changed saying the room is OOO and new room assigned to lower floor. If booked for the basic room that's completely fine. However, a suite was booked and the staff didn't know what he was talking about. Honestly wasted an hour just to figure that out. Nothing but fraustrated.