Arkade

Ulasan untuk Wynn Palace

5 out of 5
Wynn Palace
Avenida Da Nave Desportiva, Cotai

Ulasan

9,6

Sempurna

Penilaian 10 - Sangat Bagus. 808 dari 1000 ulasan" "
Penilaian 8 - Bagus. 146 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 27 dari 1000 ulasan" "
Penilaian 4 - Buruk. 7 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 1000 ulasan" "

9,8/10

Kebersihan

9,6/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Iman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent experience
The most beautifully decorated hotel which we have ever stayed all over the world
Menginap 4 malam pada bulan Oktober 2018
Tanggapan dari Guest Relations pada tanggal 5 Nov 2018
Dear Iman, thank you for taking the time to write such a lovely review about our hotel. We are proud to present our guests a living fairytale designed by Roger Thomas who is truly a legend. Every element in our hotel is carefully chosen to be unique, exquisite, yet incredibly harmonious when brought together. We are glad that you had an enjoyable visit at our resort. Thank you for your compliments! We look forward to welcoming you again very soon! Yours sincerely, Guest Relations

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Casino resort with good service
Staffs appreciated expedia Vip guests. Spacious rooms with great facilities. Service overall was fine - normally you don’t find this in big casino hotel. Hardware wise pretty much luxury at its best A couple of cons: Mizumi’s cooking was mediocre, not worth the money. The sachet coffee in the room “cheapen” the hotel - Nespresso machine or smth similar would be awesome Overall, a very satisfying stay
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Guest Relations pada tanggal 3 Agu 2018
Dear valued guest, Thank you for your gracious comments. Our team members take pride in delivering luxury service with personality. we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. At the same time, we regret that we fell short in meeting your expectations on Mizumi as well as room amenities and we would like to emphasize that guest satisfaction is paramount in our goals. We very much hope you would consider revisiting us to enjoy our sincere hospitality, and to be at your service again on your next visit to Macau. Yours sincerely, Guest Relations

10/10 Sangat Bagus

CHOI PENG

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
非常好的一次體驗!雖然人客非常多,但對於第一次入住的我來說,雖然沒有升級,但酒店的安排已經超出預期!對於有小朋友的我們一家,酒店貼心準備了小朋友用品!一家人都非常滿意!特別感謝前台李曉彤經理的一切貼心安排!我們一定會再回來住的!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari 酒店客户關係部 pada tanggal 12 Des 2023
尊敬的CHOI PENG :感謝您的評論。我們酒店內每一位團隊成員均經過嚴格的殷選和慎密的考量後才委派到最合適的崗位為客人提供服務,因為我們都相信「唯有人能令人快樂」。我們很高興 閣下對我們與眾不同的服務感到滿意,更讓我們感到興奮的是,這是 閣下希望再次蒞臨的緣由。我們衷心期待在不久的將來再次為 您和您家人服務。此致,酒店客户關係部敬上

10/10 Sangat Bagus

Kanako

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
内装がとても可愛くて、ロビーのお花のオブジェや、噴水ショーも素敵で、コロナが落ち着いたら絶対に行きたいホテルの一つでした。 内装は、部屋によってカラーが違うようで、何度泊まっても飽きない工夫がされていると感じました。 ロープウェイから見る噴水ショーも綺麗でした。 朝食ビュッフェも種類が豊富でした。 お部屋のグレードアップをしていただき、部屋に水が8本もあり有難かったです。 カジノは、ミニマムベットが他のホテルに比べて高額だったため、初心者の私たちは参加できませんでしたが、カジノの台数が非常に多く上級者の方々は、楽しめそうな雰囲気でした。

10/10 Sangat Bagus

Wenrui

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Takuya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
最高です。 日本人でも、少し英語が出来ればなんでも大丈夫
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Ali

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best place to stay in Macau
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relations pada tanggal 7 Nov 2023
Dear Ali, Thank you for your comments. We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We hope to welcome you back for another stay in the very near future! Yours sincerely, Guest Relations

10/10 Sangat Bagus

Hyunjun

Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Wing Kwan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Ching Man

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
非常滿意服務
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari 酒店客戶關係部 pada tanggal 27 Okt 2023
尊敬的Ching Man:感謝閣下的評論。很高興我們提供的優質服務能滿足閣下的需求。客人的滿意程度一直是推動我們進步的源動力,也是我們成功的關鍵。我們衷心期待不久後再次歡迎閣下的蒞臨。此致,客戶關係部敬上

8/10 Bagus

CHIA-MING

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Takashi

ありがとうございます
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Ngoc

Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
The room smells like smoke. Its terrible, the spa is beautiful
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 27 Okt 2023
Dear Ngoc, Thank you for your review. We regret to learn that you experienced issues with an odor in your room. Let us reassure you that we are currently conducting improvement works in the affected room to promptly address this matter. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

KwongHing

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 27 Okt 2023
Dear KwongHing, Thank you for your review. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

HYUN SUK

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Always Best of Best. Thx for your attention and Upgrade♡♡
Menginap 3 malam pada bulan September 2023
Tanggapan dari Guest Relations pada tanggal 11 Okt 2023
Dear HYUN SUK, Thank you for sharing your comments with us. Creating an exceptional experience for our guests is never a one-man show. Our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Chan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
beautiful experience
as expected, the stay was very good. will stay again in future
Menginap 2 malam pada bulan September 2023
Tanggapan dari Guest Relations pada tanggal 11 Okt 2023
Dear Chan, Thank you for sharing your comments with us. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

Tammy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Alberto

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente servicio, experiencia
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
룸이 넓은 호텔
룸은 코타이 다른 호텔들에 비해 넓은편이고 깨끗합니다. 입실과 동시에 룸에서는 드르륵 공사소음이 있어서 수영장을 갔는데, 빗방울이 조금 떨어져도 퇴장해야하는 번거로움이 있었습니다. 태풍예보가 있었지만 비 조금 내리고 먹구름 지나갔던 상황. 안전하게 관리하는 건 좋지만 매우 불편했었으며 수영장 스케줄이 일시적인지는 모르겠지만 오픈시간이 주중(?) 낮12시라 오전 수영은 할 수 없습니다. 스파시설은 매우 좋고 직원분들도 친절하였고 소프트한 마사지를 받았는데 개운하고 만족스러웠습니다.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Kong Sin

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Yin Ki Clement

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Eunsoo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Make you feel like in a palace! Every service is over the limit. Defintly coming back again!
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Guest Relations pada tanggal 25 Agu 2023
Dear Eunsoo, Thank you for sharing your review with us. We are pleased to read that you enjoyed your stay with us. Your kind feedback is highly appreciated and will certainly be shared with our colleagues. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

Tammy

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
員工服務態度佳
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari 酒店客戶關係部 pada tanggal 25 Agu 2023
尊敬的Tammy:感謝您的評論。我們非常榮幸能為您服務,很高興知道您在我們酒店享受了美好的入住體驗。我們衷心期待在不久的將來能再次為您服務。此致,客戶關係部敬上

10/10 Sangat Bagus

yen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to the airport staff friendly property clean
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Guest Relations pada tanggal 21 Sep 2023
Dear yen, Thank you for your comments. We are pleased to read that you enjoyed your stay with us. It is always our goal to deliver exceptional service to each of our guests and we are glad to know that your stay was no exception. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

8/10 Bagus

HANJONG

Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Wai ling

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Kwok Wah

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Wai Ping Ice

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Mei Sin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Dan

Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

WING KAM

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Foo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Guest Relations pada tanggal 12 Jun 2023
Dear Foo, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

Suk Bing Rita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful scenery with lake fountain show
The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Guest Relations pada tanggal 9 Jun 2023
Dear Suk Bing Rita,Thank you for your comments.We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception.We look forward to being of assistance again in the near future.Yours sincerely,Guest Relations

10/10 Sangat Bagus

marc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Over the top
What an amazing hotel! Room was incredible! Had lunch at La Fontana and dinner in their 1* restaurant. Both times it was top notch!! Special thanks to Cindy from reception and Miss Eusebio who made it an unforgettable stay! When in Macau do not hesitate and stay at Wynn palace
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Guest Relations pada tanggal 9 Jun 2023
Dear marc,Thank you for your gracious comments.We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to being of assistance again in the near future.Yours sincerely,Guest Relations

8/10 Bagus

Tak ming

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
不錯睇驗!但酒店接駁巴士比隔離MGM的早半小時停!不方便
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari 酒店客户關係部 pada tanggal 9 Jun 2023
尊敬的Tak ming:感謝您的評論。很高興收到 閣下的正面評價,也非常感謝 閣下的反饋,讓我們能夠不斷改進。我們衷心期待不久後再次歡迎 閣下的蒞臨。此致,客戶關係部敬上

10/10 Sangat Bagus

Ali

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is nicest casino I have ever seen
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Guest Relations pada tanggal 12 Jun 2023
Dear Ali, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

8/10 Bagus

Ting ting

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Fai hung

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Just only the hair dryer not so good , heavy it not easy handle, but I’m still wynn hard fans
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Guest Relations pada tanggal 12 Jun 2023
Dear Fai hung, Thank you for sharing your review with us. We considered every aspect when selecting our in-room amenities. We regret to know that we fell short in meeting your expectations in this particular area. As we continuously review our amenity offerings, we will certainly take your feedback into consideration as it helps us to better understand our customers and refine our offering. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

10/10 Sangat Bagus

nabi

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
너어어어무 좋았습니다 다음에도 이곳에서 묵을 예정입니다
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Tsz Wai

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
員工有禮,主動辦理延遲check out時嘅
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari 酒店客户關係部 pada tanggal 12 Jun 2023
尊敬的sz Wai :感謝閣下和我們分享您的評論,在我們酒店,團隊成員是為客人提供盡顯個性的奢華服務以及締造一段專屬和難忘的入住體驗,很高興我們能滿足閣下的需求和令閣下感到與眾不同的服務。我們期待能在不久的將來再次為閣下服務。此致,客戶關係部敬上

10/10 Sangat Bagus

Hyunjun

Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great experience
Menginap 1 malam pada bulan April 2023
Tanggapan dari Guest Relations pada tanggal 9 Jun 2023
Dear valued guest,Thank you for your comments.We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We hope to welcome you back in the near future.Yours sincerely,Guest Relations

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
慶祝生日,一切安排,比我感覺很貼心
Menginap 1 malam pada bulan April 2023
Tanggapan dari 酒店客户關係部 pada tanggal 9 Jun 2023
尊敬的客人:感謝您的評論。在我們酒店,團隊成員都十分珍視每位蒞臨的客人以及致力為每位客人帶來難以忘懷的入住體驗,很高興 閣下是次的入住體驗也是與別不同的。我們衷心期待不久後再次歡迎 閣下的蒞臨。此致,客戶關係部敬上

10/10 Sangat Bagus

Pok Nang

Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
一流享受
Menginap 1 malam pada bulan April 2023
Tanggapan dari 酒店客户關係部 pada tanggal 9 Jun 2023
尊敬的客人:感謝您的評論。我們十分榮幸收到 閣下對是次入住體驗的正面評價,也很高興了解到 閣下是次的入住體驗也是充滿歡樂和與別不同的。我們衷心期待不久後再次歡迎 閣下的蒞臨。此致,客戶關係部敬上

10/10 Sangat Bagus

Wai shan

Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Chui Ha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
很好的假期,房間大,早歺和晚間自助攴好吃,歺廳望着噴泉湖景很浪漫呢
Menginap 1 malam pada bulan April 2023
Tanggapan dari 酒店客户關係部 pada tanggal 12 Jun 2023
尊敬的Chui Ha:感謝閣下和我們分享您的評論,我們十分榮幸收到閣下對是次入住體驗的正面評價。在我們酒店,團隊成員致力為每位客人締造獨一無二的非凡體驗,很高興了解到閣下是次的入住體驗也是充滿歡樂和與別不同的。我們期待能在不久的將來再次為閣下服務。此致,客戶關係部敬上

10/10 Sangat Bagus

DENIS

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The experience was great! Love the hotel, love the upgrade
Menginap 1 malam pada bulan April 2023
Tanggapan dari Guest Relations pada tanggal 12 Jun 2023
Dear DENIS, Thank you for sharing your review with us. We are thrilled to hear you had a fantastic stay at our hotel on your recent visit. We are also pleased that you enjoyed our room. We hope to welcome you back for another stay in the very near future. Yours sincerely, Guest Relations