Detail eksterior

Ulasan untuk Maya Sanur Resort & Spa

5 out of 5
Maya Sanur Resort & Spa
Jl. Danau Tamblingan No. 89M Batujimbar, Denpasar, Bali

Ulasan

9,6

Sempurna

Penilaian 10 - Sangat Bagus. 418 dari 533 ulasan" "
Penilaian 8 - Bagus. 86 dari 533 ulasan" "
Penilaian 6 - Cukup Baik. 20 dari 533 ulasan" "
Penilaian 4 - Buruk. 5 dari 533 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 533 ulasan" "

9,8/10

Kebersihan

9,6/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

YOLA

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Eddo pada tanggal 29 Jun 2023
Dear YOLA,Thank you for the highest score on the review and we look forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

YOLA

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Eddo pada tanggal 29 Jun 2023
Dear YOLA,Thank you for the highest score on the review and we look forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Arleta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Consistently good service!
The service been very consistent from the phone inquiries to all service levels during our stay! Food at the Japanese restaurant was good, bar was great!
Menginap 4 malam pada bulan Juni 2017

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2017

8/10 Bagus

Wen, Fresh meadows

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The restaurant for breakfast is located at the beach front, the scenery is beautiful.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Susan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff, great garden
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Eddo pada tanggal 20 Mar 2024
Dear Susan,Thank you for choosing Maya Sanur Resort & Spa for your recent stay and for sharing your feedback with us. We're delighted to hear that you had a pleasant experience and that you found our staff to be nice and our garden to be great.Your kind words will be shared with our team, as recognition of their efforts is incredibly motivating. We're grateful for your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Kamran

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great property in the heart of Sanur with great staffs. . Close to all the shops.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Eddo pada tanggal 19 Feb 2024
Dear Kamran,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our property in the heart of Sanur. Our team works hard to ensure that every guest has a memorable experience, so we're delighted that you found our staff to be great.Being centrally located near all the shops is definitely one of the perks of staying with us, and we're glad that it added to the convenience and enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you to Sanur again.Warm regards,I Putu Edda ArthawanResort Manager

6/10 Cukup Baik

Kevin

Disukai: Kebersihan, staf & layanan
Tanggapan dari Eddo pada tanggal 28 Jan 2024
Dear Kevin,Thank you for staying with us and scoring us in Expedia.It comes to my attention that the score you rated us indicated a low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Thank you.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely resort with excellent room. Staff were very polite and helpful. Right on a great beach with plenty of bars and restaurants nearby. 10 out of 10
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Eddo pada tanggal 22 Jan 2024
Dear Paul,Greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you so much for taking the time to share your feedback, and we are absolutely thrilled to receive your perfect score of 10 out of 10! We are delighted to hear that you had a lovely stay at our resort.We are pleased that you enjoyed our excellent rooms and that our staff could contribute to making your experience even more enjoyable with their politeness and helpfulness.It's fantastic to know that you appreciated our beachfront location and the convenience of having plenty of bars and restaurants nearby. We aim to provide a memorable and relaxing experience for our guests, and your positive feedback is truly rewarding.Once again, thank you for choosing Maya Sanur Resort & Spa. We look forward to the opportunity of welcoming you back for another exceptional stayBest regards,I Putu Edda ArthawanResort Manager

8/10 Bagus

Patrick, Morphettville

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was exquisite. Beautiful design, room was comfortable and well presented, it would have been nice if the TV was smart to allow for casting content., although we didn't spend much time in the room. Happy hour and dinner by the pool was a favour of my family with two young girls. They swam and ate until the pool closed at 8pm (it would have been nice of this was open to later). The staff were friendly and helpful. There were bicycles to borrow for a ride along the beach pathway which extended for several kilometres infront all the hotels and residences. The beach was clean but the 'lagoon' wasn't for snorkelling, I would have liked this more if I could snorkel directly from the hotel. But the trip to Nusa Penida was quite quick from the hotel, where snorkeling is better. Many restaurants outside the hotel with Spa and little boutique stores/ gift shops along the way. Overall, a lovely stay at Maya Sanur
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Eddo pada tanggal 22 Jan 2024
Dear Patrick,Warm greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you for taking the time to share your feedback and leaving such a positive review of your recent stay at Maya Sanur Resort & Spa. We are delighted to hear that you had an exquisite experience with us.It warms our hearts to know that you found the hotel's design beautiful and that your room was comfortable and well-presented. We appreciate your suggestion about having a smart TV for casting content and we are currently working on this direction for future improvements.Our team is glad to hear that you found our staff friendly and helpful, contributing to a positive overall experience. It's wonderful to know that you took advantage of the bicycles to explore the beach pathway and enjoyed the nearby restaurants, spas, and boutique stores.Thank you once again for choosing Maya Sanur Resort & Spa for your stay, and we hope to have the pleasure of welcoming you back in the future. Best regards,I Putu Edda ArthawanResort Manager

2/10 Sangat Buruk

Takeshi

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Eddo pada tanggal 22 Jan 2024
Dear Takeshi,Thank you for staying with us and scoring us in the review. It comes to my attention that the score you rated indicated the lowest rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

CHANGBEOM

Menginap 2 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 18 Des 2023
Dear CHANGBEOM,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you back again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Alexander

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, staff were incredible and our room was excellent.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Eddo pada tanggal 15 Des 2023
Dear Alexander,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you enjoyed our great location, had an excellent room, and experienced the incredible service from our staff.Your kind words mean a lot to us, and we're thrilled to have contributed to making your stay memorable. Should your travels bring you back to our area, we would be honored to welcome you again.Safe travels, and we hope to have the pleasure of hosting you again in the future!Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Hong

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
좋은점이 많네요. 먼저조식이 훌륭했습니다 특히 베이커리 쪽이 아주 맘에 들었고 모든 직원들이 친절했습니다 서비스교육이 잘되어 있는 듯합니다. 저희는 풀엑세스방으로해서 밤마다 수영했습니다. 한낮에 수영과는 또다른 느낌입니다. 아주 편안하게 쉴수있었습니다.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 11 Des 2023
Dear Hong,Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found many positive aspects during your stay.It's fantastic to know that you enjoyed our breakfast, particularly the bakery selection. We take pride in offering a variety of delicious options to start your day off right. We are also thrilled to hear that our staff's friendliness and the quality of service contributed positively to your stay. Your mention of the good service training is appreciated and will be shared with our team.The pool access room sounds like it added an extra layer of relaxation to your stay, and we're glad you had the chance to enjoy swimming in the evening, creating a different and tranquil experience.We are grateful for your kind words and the opportunity to have you as our guest. We look forward to hosting you again for another comfortable and enjoyable stay.Warm regards,I Putu Eddo ArthawanResort Manager

8/10 Bagus

Haruka

Menginap 5 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 22 Jan 2024
Dear Haruka,Thank you for staying with us and giving a good score in the review.We are looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Jakin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful Resort, very relaxing and great service
Menginap 5 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 5 Des 2023
Dear Jakin,Thank you so much for taking the time to share your wonderful review of our resort! We are delighted to hear that you found your stay to be beautiful, relaxing, and that you experienced great service.We truly appreciate your feedback and are thrilled that you found our resort to be a haven of relaxation. We look forward to the pleasure of welcoming you back for another memorable stay. Once again, thank you for choosing our resort, and we can't wait to have the opportunity to host you again in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Flemming Kjellerup

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Heavenly Ocean View Pool Suite- Floating journey breakfast ❤️
Menginap 1 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 20 Nov 2023
Dear Flemming Kjellerup,Thank you for staying with us and giving us the highest score in the review.Look forward to welcoming you again in the near future.Warm regards,I Putu Eddo ArthawanResort Manager

8/10 Bagus

Maribel

Bepergian bersama keluarga
Disukai: Fasilitas
The property has serious issues with ants and you can find them in your bed, room and restaurant
Menginap 7 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 20 Nov 2023
Dear Maribel,Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you encountered during your stay regarding the issue with ants. We want to assure you that we take this matter seriously. We have a routine program for this and have been working with a reputable Pest control company to rectify such concerns to ensure a more comfortable stay for our guests. We understand the importance of a pest-free environment, and we are committed to resolving this matter promptly.We would like to express our gratitude for your patience and for bringing this to our notice. We appreciate your feedback as it allows us to continually improve our services and maintain the high standards that our guests expect. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Yuya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Eddo pada tanggal 15 Nov 2023
Dear Yuya,Thank you for staying with us and giving us the highest score in the review.Looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Takumi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
全て完璧。
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 15 Nov 2023
Dear Takumi,Thank you so much for your kind words! We're thrilled to hear that you found everything to be perfect during your stay. Our team works hard to ensure a seamless and enjoyable experience for our guests, and your positive feedback is truly rewarding.Wishing you safe travels and looking forward to hosting you again soon!Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great getaway
Fantastic resort won’t not stay anywhere else
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 6 Nov 2023
Dear John,We're truly delighted to hear that you found our resort fantastic and that you wouldn't consider staying anywhere else. Your kind words mean the world to us, and we're grateful for your support.We can't wait to welcome you back for another wonderful stay. Your satisfaction is our priority, and we're committed to providing you with exceptional experiences in the future.Warm regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Marcus

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Die Zimmer sind toll und groß, jedoch haben uns die an der "Lagune" befindlichen Zimmer (also die unteren und teureren) nicht so gut gefallen, da sie eher dunkel sind und man von gegenüber direkt hineinsehen kann. Das Frühstück war hervorragend, aber die Atmosphäre auch hektisch und laut. Der Strand eignet sich nicht zum Schwimmen, da das Wasser fast immer viel zu niedrig ist. Die Mitarbeiter sind grandios freundlich und hilfsbereit.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 6 Nov 2023
Dear Marcus,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your insights and the opportunity to address your comments.We're pleased to hear that you enjoyed the great and spacious rooms, as well as the excellent breakfast. We take great pride in offering comfortable accommodations and a delicious dining experience.We regret to hear that you found the lagoon rooms to be darker and lacking privacy. Your comments are important, and we will certainly take them into consideration as we continue to improve our offerings.Regarding the beach, we understand your concerns about the water level, and we apologize for any inconvenience this may have caused during your stay. Please know that nature can be unpredictable, but we strive to make your beach experience as enjoyable as possible.We are delighted that you found our employees to be incredibly friendly and helpful. Our team is dedicated to ensuring your comfort and satisfaction.Your feedback is essential to us as we continuously work to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Robyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 6 Nov 2023
Dear Robyn,Thank you for giving the highest rating to our resort.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Robyn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would love to rate the hotel 6 out of 5 if I could. I had a fall, and I was swarmed by staff immediately. A wheelchair appeared out of nowhere and a nurse came to check what damage was done. I didn't have to wait long for the doctor who gave me stitches. The duty manager was also present, and they sent away for something for me to eat and drink. There was also follow-up from the nurse a couple of days later when she redressed the wound. We have stayed at Maya many times before, and apart from wonderful rooms and amazing staff, this only confirms what exemplary service they provide. This time we had other family members with us, and they absolutely loved the hotel. But all they were blown away by how well I was looked after. It's a given that we can't wait until our next visit. Thank you everyone.
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 6 Nov 2023
Dear Robyn,Wow, we're truly touched by your extraordinary review and the immense appreciation you've shared with us. Thank you for taking the time to express your experience at Maya.We are delighted to hear that our team's immediate response to your fall and the exceptional care provided by our nurse and doctor played a crucial role in ensuring your well-being. Your safety and comfort are of paramount importance to us, and we are thrilled that our team could be there for you when you needed it the most.It's fantastic to learn that your family members were equally impressed with our hotel, and we appreciate their kind words. Your comment on the wonderful rooms, amazing staff, and exemplary service means the world to us.We can't wait to welcome you back for your next visit, and we look forward to creating more wonderful memories together. Thank you for choosing Maya, and please know that you are always in great hands here.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Hiromitsu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Food is tasty.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 6 Nov 2023
Dear Hiromitsu,Thank you for sharing your thoughts on our food. We're delighted to hear that you found it tasty! We strive to provide delicious and satisfying meals to all our guests, and your positive feedback is greatly appreciated. We hope to have the pleasure of serving you again in the future.Best regards,I Putu Edda ArthawanResort Manager

8/10 Bagus

Tom

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Tom,Thank you for staying with us and giving a very good score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

2/10 Sangat Buruk

Chavela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked the room and it shows the choices for 4 adults to live in a room. However, it was then found that the room is actually only suitable for 2 people. We have no choice but to order another room. If we could know in advance, then we could book two rooms in the very beginning. The hotel should restrict the capacity to two people for a room. Otherwise, it would be very disappointing and impact our mood for the trip.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Chavela,We sincerely apologize for the inconvenience you faced during your recent stay. Your feedback is important to us.We acknowledge the issue with room capacity. Your suggestion to restrict room capacity to two people is noted and under consideration.We appreciate your understanding and we hope there is an opportunity to host you again.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

HYE YOUN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear HYE YOUN, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Anonymous,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Vilarina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Vilarina,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

8/10 Bagus

Steven

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our fourth stay at this luxury hotel Comfortable and well appointed rooms We noted renovation to some public areas that added to our experience although our room was in need of some attention (chipped tiles / counter top - stained blind / seating) Too many staff at breakfast led to inefficiencies ( table cleared before we’d finished) but breakfast selection excellent and all staff trying to be as helpful as possible We will avoid staying again when school holidays prevail as family groups with small children spoilt the usual tranquility of our stay
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Eddo pada tanggal 9 Okt 2023
Dear Steven,Thank you for being a returning guest and for taking the time to share your feedback following your fourth stay at our luxury hotel. We truly appreciate your loyalty and your valuable input.We're pleased to hear that you found our rooms comfortable and well-appointed. We're also grateful for your feedback regarding the renovation and areas that may need attention in some rooms. Your comments will help us prioritize our maintenance efforts and maintain our high standards.Regarding your breakfast experience, we apologize for any inefficiencies you encountered. Your feedback about the breakfast selection and the efforts of our staff is greatly appreciated, and we will use it to enhance our breakfast service.We understand your preference for tranquility and the impact of family groups during school holidays. We recommend contacting us in advance for future bookings, and we'll do our best to accommodate your preferences.We look forward to the opportunity of welcoming you back for a more improved stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superb!
Great facilities, service and location. Would definitely come again.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 9 Okt 2023
Dear Hotels.com User,Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely delighted to hear that you had such a positive experience during your stay at our hotel.It's fantastic that you found our facilities, service, and location to be great. We can't wait to welcome you back for another fantastic stay in the future. Warm regards,I Putu Eddo ArthawanResort Manager

6/10 Cukup Baik

Lauren

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Construction outside the room during the day. Not great for couples, lots of children in every pool including right outside the pool access rooms. Ants in the room, and black flies on the patio due to sandpit. Great for families, not so great for luxury or honeymoon.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 9 Okt 2023
Dear Lauren,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest review as it helps us understand our guests' experiences better.We sincerely apologize for the inconvenience caused by the construction outside your room during the day. We understand that this is not ideal for a peaceful and relaxing stay. Regarding the presence of children in the pools and the ants and black flies in your room, we apologize for any discomfort you experienced. We do offer family-friendly amenities and activities to cater to a variety of guests, but we understand that couples and those seeking a more tranquil experience have different expectations. We will certainly consider options for creating more adult-oriented spaces and addressing the pest issue to enhance the experience for all our guests.Your feedback is valuable to us, and we will use it to make improvements and provide a more enjoyable experience for our guests. We hope that you might consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

KEIKO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
プールの上のお部屋。湿気があり服がしっとりしめる。除湿機が欲しい。お部屋を清潔で設備も満足。無料のアフターヌーンティは、内容がショボイ。
Menginap 4 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 9 Okt 2023
Dear KEIKO,Thank you for taking the time to share your feedback with us following your stay in one of our poolside rooms. We appreciate your honest review as it helps us to identify areas where we can make improvements.We apologize for the humidity issue you experienced during your stay. Bali's tropical climate can indeed be quite humid, and we understand how this can affect the comfort of your room. We're pleased to hear that you found your room clean and that you were satisfied with our facilities. Your positive feedback about our afternoon tea is greatly appreciated. We're delighted that you found it pretty amazing, and we hope it added to your overall experience.We hope to have the opportunity to welcome you back in the future with improved conditions.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our 6 night stay in impressive lagoon room. Breakfast was great with ample variety. Rahayu was informative, very helpful and always greeted us with a smile
Menginap 6 malam pada bulan September 2023
Tanggapan dari eddo pada tanggal 9 Okt 2023
Dear John,Thank you for taking the time to share your wonderful experience during your 6-night stay in our impressive lagoon room. We're thrilled to hear that you had such an enjoyable time with us.Our breakfast team works hard to ensure a variety of delicious options, and it's fantastic to know that you found it great. We're also pleased to hear that Rahayu made a positive impression on your stay. Her informative and helpful nature, along with her warm smile, is a true reflection of the dedication of our staff to provide exceptional service. We'll be sure to share your kind words with her.We would be delighted to welcome you back whenever you choose to visit us again. Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Kentaro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Kentaro,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent Hotel Great Rooms and walking distance to shops, restaurants and right on the beach
Menginap 5 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 20 Sep 2023
Dear JohnThank you for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had an excellent experience during your stay at our hotel.It's wonderful to know that you found our rooms to be great and that our location, with its proximity to shops, restaurants, and the beach, added to the convenience and enjoyment of your stay.Thank you for choosing us, and we look forward to hosting you again in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Jodie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A beautiful place to stay. Staff were amazing.
Menginap 7 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 19 Sep 2023
Dear Jodie,Thank you for sharing your kind words about your recent stay with us. We're thrilled to hear that you found our place beautiful and that our staff left a positive impression on you.We strive to create memorable experiences for our guests, and it's truly heartwarming to know that our team's efforts made your stay enjoyable. Your feedback is appreciated and motivates us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

kawakita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear kawakita,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A beautiful hotel on Sanur beach. Fantastic rooms. Lovely pools and all the staff we came across were friendly and helpful. Great location with restaurants all around within walking distance.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Eddo pada tanggal 13 Sep 2023
Dear Jason,Thank you for sharing your delightful feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.We are delighted that you found our hotel to be beautiful, especially with its prime location on Sanur Beach. The serene surroundings and beachfront setting indeed make for a picturesque stay.Your kind words about our friendly and helpful staff are much appreciated. We take pride in our team's dedication to ensuring a warm and welcoming atmosphere for our guests.Your feedback serves as a great source of motivation for our team to continue providing exceptional service and memorable experiences. We would be honored to welcome you back for another delightful stay.Warm regards,I Putu Edda ArthawanResort Manager

6/10 Cukup Baik

Rodney

Bepergian bersama teman
Most of the staff are good. Room’s noisy and not cleaned properly bathroom had sell in it several days. Outdoor chairs very uncomfortable. Pool towels stained some days. Breakfast was hit and miss waited 20 minutes 1 day for scrambled eggs stone cold when they arrived. Asked for late check out told had to move rooms and pay half a day for 3 hours. Been going to Bali twice a year since 1990 first hotel not to help out with late check out. Going back in 5 weeks was looking at Maya sanur and Maya Ubud not now will not stay there again.
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 13 Sep 2023
Dear Rodney,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We genuinely appreciate your input as it helps us identify areas where we can improve our services.First and foremost, we would like to express our gratitude for your kind words about our staff. We are proud of our team's dedication to making our guests' experiences as pleasant as possible.However, we are sincerely sorry to hear about the issues you encountered during your stay. We take your comments seriously and will address them with utmost urgency to ensure that they do not reoccur in the future.We understand your disappointment and frustration, and we are committed to making the necessary improvements. We value your loyalty over the years, and we hope you will give us another chance during your upcoming trip to Bali. Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Matthew

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Matthew, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

6/10 Cukup Baik

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was our second visit to the resort and will be our last. Staff and rooms generally very good, but several problems, 1. very disappointing service trying to do a tour. We asked reception to book us a tour of Uluwatu and including 2 to 3 hotels/bars up there, instead of being booked onto a proper day tour, they had the hotel driver take us, he had very limited English so hard to communicate, he was given a scrap of paper where to take us, the whole day was a waste of time, i.e. the Rock Bar didn't even open till 4 pm each day, we were dropped there at 2 pm 2. Room 314, the bed is falling apart, getting into bed during the night, the bed would creak so badly it woke my partner up every night. 3. on the first Saturday night, one of the nearby hotels had loud music blaring out till 23.00, so couldn't sleep till it stopped 4. the TV options for Australian guests is hopeless, one of the most limited choices for a 5 star hotel I have encountered 5. Every day, guests would stake out all of the pool lounges just after breakfast, although you had to give your room number to get a towel, there is no penalty or attempt to get them returned, so many lounges stayed reserved all day as many guests didn't bother or feel compelled to return them.
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 31 Agu 2023
Dear John,We sincerely appreciate your candid feedback regarding your recent stay at our resort. Your insights are truly invaluable as they help us identify areas for improvement and ensure that we continue delivering exceptional experiences to our guests.We're grateful for your acknowledgment of our staff and rooms, and we apologize for the issues you encountered during your stay. Your feedback is essential for us to address these concerns and make necessary improvements.1.We deeply regret the disappointment you experienced with the tour service. What should have been an enjoyable experience turned out to be frustrating. We apologize for the lack of proper communication and coordination and assure you that we will review our tour booking process to avoid such situations in the future.2.We apologize for the inconvenience you faced with the bed in Room 314. Your comfort is paramount, and we will take immediate steps to rectify this issue and ensure that our accommodations meet the highest standards of quality.3.We're sorry for the disruption caused by nearby loud music on the first Saturday night of your stay. Your comfort and rest are essential, and we'll look into ways to minimize such disturbances in the future.4.We apologize for the limited TV options for Australian guests. We understand the importance of providing a variety of entertainment choices, and we are on prosess improving pur TV channels.5.We value your feedback concerning the pool lounges. We fully concur with your observation that early reservation of sun loungers is not in line with the ethos of our resort. We have instituted a guideline stipulating that sun loungers should not be left unattended for more than 30 minutes. Beyond this period, they will be cleared to ensure they are available for other guests. We will reinforce this rule to our pool attendants, ensuring that all guests enjoy a pleasant and equitable pool experience.While we regret that your experience fell short of expectations, we truly hope you might reconsider and give us another opportunity to showcase our improvements. Warm regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Marie-Ange

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Agréable séjour Maya Sanur
Agréable séjour au Maya Sanur. Jolie chambre confortable et spacieuse
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 31 Agu 2023
Dear Marie-Ange,Thank you for staying with us and greatly appreciate you taking the time to share your thoughts about your recent stay. We're delighted to hear that you found your room to be nice, comfortable, and spacious. Should your travels bring you back to the area, we would be honored to welcome you back and continue providing you with memorable experiences. Warm regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Alan, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 19 Okt 2023
Dear Mark, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 Sangat Bagus

Nichole

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nothing fishy here!
My husband and son went fishing one morning and caught a substantial fish and on a whim brought it back to the hotel to see if they would be willing to cook it for us. They were so gracious and made it such a fun experience. We really appreciated their willingness to be flexible with an unusual request!
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 21 Agu 2023
Dear Nichole,Thank you for your heartwarming review! We're thrilled to hear about the unique fishing adventure you and your family enjoyed during your stay with us.It's wonderful to know that our team's flexibility and hospitality made your impromptu culinary request a delightful experience. Your kind words truly resonate with our commitment to creating special moments for our guests.Should your travels bring you back, we would be honored to welcome you again.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was perfect for a 4 day stay. Yes we wished it were longer! Amazing staff, wonderful food, rooms immaculate and spacious. Loved breakfast, evening drinks and pools. Decor is tasteful and the feeling of staying in a garden was wonderful. Any areas for recommendations? Well not really but maybe some artwork to brighten up the dark covered walkway passage to the breakfast location, and perhaps a pop-up bar at the ‘Family pool’ which was empty with families and kids preferring the main pool contrary to the pool ‘rules / guidelines’. Overall, loved it and would return!
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 18 Agu 2023
Dear Peter,We were absolutely thrilled to read your wonderful review of your 4-day stay with us. Thank you for sharing your delightful experience and kind words.It warms our hearts to know that you thoroughly enjoyed your time with us, from the amazing staff and impeccable rooms to the delectable food and serene pools. Your feedback regarding the artwork for the covered walkway passage and the potential for a pop-up bar at the 'Family pool' is greatly appreciated. Your insights help us continually enhance our offerings, and we will definitely consider these suggestions as we evolve.We look forward to hosting you again!Best regards,I Putu Edda ArthawanResort Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hôtel agréable, chambre spacieuse. Petit déjeuner limité. Les fruits frais ne sont pas murs Ce qui est dommage pour la destination. Pas de jus de fruit frais !le seul hic est le manque d’éducation de certains enfants qui crient et sautent dans la piscine ! Malgré l’intervention du staff de la piscine, cela nous a gâché le séjour ! Il faudrait préciser au ckeck in le comportement a avoir autour d’une piscine ! Car certains parents pensent que c’est normal de crier, sauter et déranger et tout le monde!
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Eddo pada tanggal 14 Agu 2023
Dear Hotels.com user,We appreciate your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel nice and the rooms spacious. However, we apologize for any inconveniences you faced during your stay.We apologize that the breakfast did not entirely align with your expectations. We offer fresh juices daily, and we regret any oversight on our part if you were not able to notice them during your stay. Your feedback is valued and will guide us in improving our offerings.We apologize for the disturbance caused by children in the pool area. We understand your frustration, and we're sorry that it impacted your stay. Your feedback underscores the importance of maintaining a peaceful atmosphere, and we'll work on better communicating pool etiquette to our guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,I Putu Eddo ArthawanResort Manager

10/10 Sangat Bagus

HIDEKI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023