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Ulasan untuk JEN Penang Georgetown by Shangri-La

4 out of 5
JEN Penang Georgetown by Shangri-La
Magazine Road, George Town, Penang

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 522 dari 1000 ulasan" "
Penilaian 8 - Bagus. 381 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 60 dari 1000 ulasan" "
Penilaian 4 - Buruk. 23 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 14 dari 1000 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel bersih Letaknya strategis CI CO cepat Dapat late Check out 1,5 jam
Menginap 2 malam pada bulan Mei 2022

8/10 Bagus

Tuck Wah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
hotel is located strategically within georgetown with areas of interests, be it food or architecture within walkable distance. staffs were courteous and helpful. however facilities within rooms are another matter. 1. it would seem batteries of in-room safes are not checked for charge as ours could not be opened after locking. wall towards window where air-conditioning was blowing has not been cleaned for a long while and dust can be clearly seen collecting there. 2. to those who do not utilise bathtub, it is suggested that you request for room with standing bath instead. seems some rooms are left with bath tub after renovation for whatever reason.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Helen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Xun Jie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The stay was good, especially its proximity to the touristy attraction in Georgetown.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Kelvin

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Charanjit

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

10/10 Sangat Bagus

Taig

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kimmie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was good & the staff assisted in 1 hr late check out . Excellent!
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Jie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff are nice and helped me a lot because my luggage arrived late
Menginap 3 malam pada bulan Maret 2024

4/10 Buruk

EngChyeAndrew

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Lee

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Marcus, SINGAPORE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is located within the compounds of the Komtar area. There’s a CAT bustop just beneath the hotel and is just next to First Avenue Mall. The hotel is a little old, but the room and facilities are modern and updated. Good price point and will come back again. Do upgrade to club room if possible.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Rosalind

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is gr8
Menginap 3 malam pada bulan Maret 2024

6/10 Cukup Baik

Chris

Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Tomomi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
コムタというバスターミナルに隣接しているので、バスを利用して、島内の様々な場所に行くことができました。 また、隣のショッピングモールの地下にスーパーマーケットがあったのも便利でした。 お部屋は綺麗に清潔されているので、快適に過ごせました。 ただ、入口のドアが重く、掃除の後にきちんと閉まっていなかったことがありました。ぱっと見て、空いていることがわからないので、他人が入ることはないと思いましたが、ちょっと気になりました。
Menginap 4 malam pada bulan Maret 2024

8/10 Bagus

ShiJia

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel Jen is good for its cleanliness, the counter staffs were friendly and handles our request promptly. The room was clean and service was done daily. Appreciate their helpfulness and will definitely recommend this property.
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Vivian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice ambiance
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kok Teen

Disukai: Kebersihan, staf & layanan
Nil
Menginap 5 malam pada bulan Februari 2024

10/10 Sangat Bagus

CHIN CHUAN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient from hotel
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Yoshiyuki

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
室内は綺麗だった。お湯を沸かしたかったが、ポットが使えず、フロントに電話して交換してもらった。その時来た人、手ぶらで来て、本当に使えないかチェックして、戻ってから、また新しいもの持ってきた。１回で済ませないのはお国柄なのか・・・そのあと、フロントからどお？って電話来たのは良かった。
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Edgardo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Without a doubt, this hotel ranks among the best I've experienced. Spare yourself the search and book here. With its exceptional staff and immaculate rooms, it sets a high standard. Our stay was so delightful that we extended it by two days. Situated conveniently in a bustling part of town, near two large shopping malls and numerous dining options. Plus, it's within reasonable distance of Georgetown's main attractions. I'm certain I'll return to this superb hotel when back in Penang. The quality and value offered here are unbeatable.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

KAY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel is in a great location in downtown George Town and is within walking distance of a lot of places of interest. The hotel itself is excellent and with excellent facilities. My room was very nice, with a very comfortable bed and great bedding. Often the pillows leave a lot to be desired but not here, they were very comfortable. The breakfast buffet was great, lots of choices to suit all tastes and great quality. Staff were very attentive and friendly. Overall a great place to stay and would recommend.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Edgardo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024

6/10 Cukup Baik

jit

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
The property is fine, though the room was getting tired especially in the bathroom area. The staff were all equally wonderful at being helpful and friendly
Menginap 4 malam pada bulan Januari 2024

8/10 Bagus

Imran

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Muhammad Fadhlullah

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The club lounge access allows you to enjoy breakfast, afternoon tea and club lounge access (other than breakfast and afternoon tea) at the 2nd top most floor with amazing food and quite an amazing view. Would recommend for everyone to try the club access if you are patronizing this hotel for your stay. Had a pleasant stay with my family consisting of 1 y.o. infant.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Vykundh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location. Clean room. Nice staff
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

De Wei

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Tze Kin Kenneth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Joyce

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location is excellent as it is just next to a CAT station no. 9 (we can take the free CAT bus for sightseeing in Georgetown), and a bus terminal.
Menginap 4 malam pada bulan Januari 2024

8/10 Bagus

Hyang Hee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
공항 픽업 서비스를 신청했는데 제대로 컨펌이 되지 않아서 결국 취소했습니다. 직원들은 전반적으로 친절했지만 물어봐야만 알 수 있는 사항들도 많아서 좀 불편했어요. QR 코드를 사용하면 확인할 수 있는 사항들이긴 하지만 간단한 안내문 정도는 비치해두어도 좋 않을까요?
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Chi Kwong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Toon Muay Margaret

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and convenient place to stay. Staff very polite & greet upon seeing us. I want to comment your cafe staff, Tharshini who went the extra mile to help our stay very memorable. Jen Hotel is very fortunate to have her. Thank you Tharshini.
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Sheena Poh Khum

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Leagh

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay
Good stay. 👍
Menginap 4 malam pada bulan Desember 2023

8/10 Bagus

Yim Lai, Bellevue

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Property is at a convenient location. Staff are friendly.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Chun Kiat Colin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Club Lounge was very convenient for breakfast and free canapes and drinks every day. Highly recommended.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Yuan Jian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central of Georgetown easy to go anywhere

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel
Very nice hotel. Staff are very helpful
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Boon Chee

Disukai: Staf & layanan
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Phan

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Sharon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Gek Sim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable, clean and convenient location
This is our 3rd stay at the hotel and we're happy here. Close to the shopping centres and food stalls and some local coffee shops/restaurants.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Noven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My usual pick, never disappoints, comfortable place, right smack nearby many places of interests near Komtar. Great, friendly staff.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Lai Ping

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All the staffs are nice and helpful,the hotel located in the centre of the town,very convenient.
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

He Qi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were pleasant and helpful, and the room was clean and comfortable. Only small downside is that the room we were given did not have a bathtub.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joo San

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel location is great. The concierge was helpful. I like the room and facilities. Cleanliness was okay but could be even better.
Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

Hian Yang

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Rebecca

Menginap 1 malam pada bulan Desember 2023