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Ulasan untuk Olive Tree Hotel

4 out of 5
Olive Tree Hotel
76, Jalan Mahsuri, Bayan Lepas, George Town, Penang

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 277 dari 742 ulasan" "
Penilaian 8 - Bagus. 354 dari 742 ulasan" "
Penilaian 6 - Cukup Baik. 77 dari 742 ulasan" "
Penilaian 4 - Buruk. 24 dari 742 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 742 ulasan" "

8,8/10

Kebersihan

8,2/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Zenghui Michelle

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very clean and very good service. a lot of food options within walking distance from the hotel.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

MATHUROT

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Hamzah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is away from traffic congestion and near to my actual event location.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Olive Tree Hotel pada tanggal 19 Feb 2024
Hi Hamzah!Thank you for highlighting the convenient location of our hotel! We're delighted to hear it provided easy access to your event and helped avoid traffic congestion. We strive to offer a peaceful and accessible environment for our guests, and your feedback confirms our efforts. We hope you enjoyed your stay overall and would consider us again for your future accommodations in the area.Regards,Team Olive

6/10 Cukup Baik

Vick

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Great location. Foor was subpar, better to just walk out and dine in the restaurants nearby. Rooms were average, clean but surprisingly slightly dated for a relatively new hotel. Staff are very business like and do not exude warmth. Overall 3 out of 5 for me
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Olive Tree Hotel pada tanggal 2 Feb 2024
Dear Vick,Thank you for your feedback. We're happy you enjoyed the hotel's location and appreciate you taking the time to share your observations.We're disappointed to hear that your stay experience didn't meet your expectations. We strive to offer exceptional dining and modern amenities, so your feedback is valuable in helping us improve.We're also taking note of your comments regarding staff warmth. While professionalism is important, we want our guests to feel welcome and comfortable. We'll be addressing this with our team to ensure a more hospitable atmosphere.We hope you'll give us another chance in the future to show you the full potential of our hotel. Please let us know if there's anything we can do to improve your experience next time.Regards,Team Olive

6/10 Cukup Baik

siew yee

Not so quiet, clean up at other rooms could be less noisy
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Olive Tree Hotel pada tanggal 20 Jan 2024
Hi Siew Yee,Thank you for your feedback. We understand how important a peaceful environment is for a good night's sleep and a relaxing stay.We're currently reviewing our housekeeping procedures to minimize noise disruption during cleaning hours. We'll also be reminding our staff to be more mindful of noise levels in the hallways and common areas.We appreciate you bringing this to our attention, and we hope you'll give us another chance to provide you with a more restful stay in the future. Have a nice day!Regards,Team Olive

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Olive Tree Hotel pada tanggal 5 Jan 2024
Hi!We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Happy New Year to you and your family.Regards,Team Olive

8/10 Bagus

Ming Sheng

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Olive Tree Hotel pada tanggal 5 Jan 2024
Hi Ming Sheng!Thank you so much for taking the time to provide feedback. Happy New Year to you and your familyRegards,Team Olive

8/10 Bagus

Swee Sheng

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Olive Tree Hotel pada tanggal 20 Jan 2024
Hi Swee Sheng!Thank you for the positive feedback!Regards,Team Olive

4/10 Buruk

JASON

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
only one pair of slipper in room even when two guess is staying, asked for one more pair of slipper took more than 30 min to deliver (after two phone calls to reception), the staff came with a long face.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Olive Tree Hotel pada tanggal 5 Jan 2024
Dear Jason,Thank you for taking the time to provide this feedback.We will make sure your feedback is shared with relevant department for further improvement. Thank you and happy new year.Regards,Team Olive

10/10 Sangat Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Olive Tree Hotel pada tanggal 21 Des 2023
Hi Richard!We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!Regards,Team Olive

8/10 Bagus

Sian Yee Jasper, Singapore

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Clean and big room.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Olive Tree Hotel pada tanggal 12 Des 2023
Hi Jasper!Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!Regards,Team Olive

6/10 Cukup Baik

Chong

Bepergian bersama keluarga
Disukai: Kebersihan
I booked premium deluxe room with one extra bed . But the room is so small , not really can fit the room . Can fit but no space to walk .So I reject the extra bed . And can I request the refund for it ? For the extra bed ?
Menginap 1 malam pada bulan November 2023
Tanggapan dari Olive Tree Hotel pada tanggal 12 Des 2023
Hi Chong!Thank you for your recent visit. Kindly be informed that you have booked through Expedia and it is a non-refundable booking. Please contact Expedia for your further discussion regarding the extra bed.Regards,Team Olive

8/10 Bagus

DAE-EUN

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Olive Tree Hotel pada tanggal 21 Nov 2023
Hi Dae-Eun!We're happy we met your expectations. Thank you for your positive comments, we hope to serve you again soon!Regards,Team Olive

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Olive Tree Hotel pada tanggal 21 Nov 2023
Hi Anonymous!We appreciate the review and noticed that you gave us a low rating. We would love to know more about what happened. Please reach out to us at experience@olivetreehotel.com.my, and we'll do our best to make things right.Regards,Team Olive

8/10 Bagus

Catherine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Olive Tree Hotel pada tanggal 27 Okt 2023
Hi Catherine!Thanks for the review! We hope to serve you again in the future.Regards,Team Olive

6/10 Cukup Baik

siew yee

The doors closing sound can be improved
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Olive Tree Hotel pada tanggal 27 Okt 2023
Hi Siew Yee,Thank you for the review! Your feedback is much appreciated.Regards,Team Olive

10/10 Sangat Bagus

Hans

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Snabba ryck
Bara arbete
Menginap 1 malam pada bulan September 2023
Tanggapan dari Olive Tree Hotel pada tanggal 9 Okt 2023
Hi Hans!Thank you for taking the time to leave us a review. We look forward to welcoming you back soon!Regards,Team Olive

8/10 Bagus

Wei Ling

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
NA
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Olive Tree Hotel pada tanggal 4 Sep 2023
Hi Wei Ling!We're grateful for your feedback! It's our pleasure to serve customers like you. Have a wonderful day!Regards,Team Olive

10/10 Sangat Bagus

CHIEN-CHANG

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Restauranta near by have a lot of choice.
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Olive Tree Hotel pada tanggal 4 Sep 2023
Hi Chien-Chang!Thank you so much for staying at Olive Tree Hotel! We hope you had a pleasant experience with us and we look forward to seeing you again soon.Regards,Team Olive

10/10 Sangat Bagus

Jih-Sung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Olive Tree Hotel pada tanggal 8 Agu 2023
Hi Jih-Sung!Thank you for staying with us! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Regards,Team Olive

10/10 Sangat Bagus

TEH

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Marketing & Communications Department pada tanggal 29 Jun 2023
Hi Eugene!Thanks for the excellent rating! We appreciate your continuous patronage. Take care!Regards,Team Olive

10/10 Sangat Bagus

TEH

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Marketing & Communications Department pada tanggal 26 Jun 2023
Hi Eugene!Thanks for staying with us, and for sharing the aspects you enjoyed. Looking forward to welcoming you again.Regards,Team Olive

10/10 Sangat Bagus

Gunalen

Disukai: Kebersihan, kondisi & fasilitas properti
Okay
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Marketing & Communications Department pada tanggal 26 Jun 2023
Hi Krishnan!Thanks for your kind review. Hope to welcome you back!Regards,Team Olive

8/10 Bagus

Te pin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Marketing & Communications Department pada tanggal 8 Mei 2023
Hi Te Pin!Thanks for staying and for rating the experience. We hope you had a pleasant and memorable stay at Olive Tree Hotel, Penang. See you again soon!Regards,Team Olive

8/10 Bagus

Chin Chek

Menginap 1 malam pada bulan April 2023
Tanggapan dari Marketing & Communications Department pada tanggal 3 Mei 2023
Hi Chin Chek!Thanks for staying and rating your experience with us. Hope you had a pleasant and memorable experience. See you again soon!

10/10 Sangat Bagus

Jo Dee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy parking, plenty of drinking water supply (room provided with 7.5 dispenser), nice showering toiletries, clean and modern, nice swimming pool
Menginap 2 malam pada bulan April 2023
Tanggapan dari Marketing & Communications Department pada tanggal 24 Apr 2023
Hi Jo Dee!Thank you for sharing your good experience with us. Your kind words are greatly appreciated and shared with the rest of our team. Can’t wait to welcome you back again.Regards,Team Olive

10/10 Sangat Bagus

khin seng

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Marketing & Communications Department pada tanggal 14 Apr 2023
Hi Khin Seng!Thank you for staying with us! We're glad you enjoyed the experience. Hope to welcome you again.

10/10 Sangat Bagus

Nguyen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Olive Tree is the perfect stay for business professionals and first time tourists. Its close to the airport and easy to get anywhere on this small island city. Great staff and good amenities ! I was on a scouting trip for my company and found this to be ideal.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Marketing & Communications Department pada tanggal 29 Mar 2023
Hi Doan!Thanks for your comments. We’re really glad you found us to be ideal for your visit, and our location to be convenient. Your kind words have been shared to the entire team. We all hope to welcome you again here soon.Regards,Team Olive

10/10 Sangat Bagus

Haryati

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nice stay here
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Marketing & Communications Department pada tanggal 19 Mar 2023
Hi Haryati!Thank you for staying with us! We hope you had a pleasant and memorable experience here at Olive Tree Hotel, Penang. We look forward to welcome you again.

8/10 Bagus

Sulaiman

Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Marketing & Communications Department pada tanggal 3 Mar 2023
Hi Sulaiman!Thank you for staying with us. We do hope you had a pleasant and memorable experience. Looking forward to welcoming you again.

8/10 Bagus

chun wei

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Marketing & Communications Department pada tanggal 2 Mar 2023
Hi Chun Wei!Thank you for staying with us. We hope you had a pleasant and memorable experience. See you again soon!

4/10 Buruk

Chan

Tidak Disukai: Kebersihan, fasilitas
Asked for NON smoking room but room assigned was with cigarette smells, no refresher. No enforcement
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Olive Tree Hotel pada tanggal 5 Des 2023
Dear Chan,Thank you for providing valuable feedback. We would like to inform you that our hotel is a non-smoking property. Despite our efforts to enforce this policy, we occasionally find instances where guests have smoked in their rooms. When such instances are identified, immediate action is taken.For rooms detected with a lingering smoke smell, we implement ionization procedures and conduct thorough deep cleaning to address the issue. We sincerely apologize if we overlooked the specific room, resulting in any inconvenience during your stay.At our hotel, we are committed to continually improving the quality of our services. Your feedback is crucial in this process, and we assure you that we will take your input into account to enhance our overall guest experience.Regards,Team Olive

10/10 Sangat Bagus

Phang

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Marketing & Communications Department pada tanggal 8 Feb 2023
Hi Phang!Thanks for staying and for giving us an excellent rating. We're pleased to know you had a great time. Hope to welcome you again.Regards,Team Olive

8/10 Bagus

Choy Sin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff
Menginap 3 malam pada bulan Januari 2023
Tanggapan dari Marketing & Communications Department pada tanggal 8 Feb 2023
Hi Choy Sin!Our team highly appreciates your compliments. Thank you for your kind words and continuous patronage.Regards,Team Olive

8/10 Bagus

??

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
空港から近く設備も充実していた。
Menginap 3 malam pada bulan Januari 2023
Tanggapan dari Marketing & Communications Department pada tanggal 23 Jan 2023
Hi Yuichi!Thank you for staying with us. We're glad that you enjoyed our airport-convenient location and facilities. We appreciate your feedback and hope to welcome you back.Regards,Team Olive

8/10 Bagus

TAN CHEE

Bepergian bersama keluarga
Disukai: Kebersihan
Environmental friendly. Not all the TV channels available
Tanggapan dari Marketing & Communications Department pada tanggal 16 Jan 2023
Hi Tan Chee!Thank you for your feedback. We are in the midst of upgrading our TV channels. We appreciate your acknowledgment and support for our green efforts.Regards,Team Olive

6/10 Cukup Baik

Hiroshi

Menginap 1 malam pada bulan Januari 2023

2/10 Sangat Buruk

MOHAMMED

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would not recommend this place and don't give them your business. They are cheap and greedy
Tanggapan dari Marketing & Communications Department pada tanggal 10 Jan 2023
Hi Mr Mohamad!We always welcome constructive feedback and we understand how you feel, but we believe that your words to describe us are inappropriate. Being that your reservation was through Expedia, your booking is bound by its terms including for no show. We hope that we’re able to clarify the situation.Regards,Team Olive

8/10 Bagus

TEH

Menginap 6 malam pada bulan November 2022
Tanggapan dari Marketing & Communication Department pada tanggal 10 Des 2022
Hi Teh!It's our pleasure to hear from you! Thanks for rating your experience and repeat patronage.Looking forward to welcoming you again in the near future! Merry Christmas!Regards,Team Olive

6/10 Cukup Baik

xiaolong

隔音效果差,廁所有臭味
Menginap 3 malam pada bulan November 2022
Tanggapan dari Marketing & Communication Department pada tanggal 10 Des 2022
Hi Xiaolong!Thank you for your feedback. We sincerely regret if some aspects of the experience were not to your expectations. We are continuously striving to provide the best experience for all our guests, and your feedback will definitely help us to be better.We do hope to have you again. Meantime, Merry Christmas!Regards,Team Olive

10/10 Sangat Bagus

Steven

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Suggest to clean the room in the morning. Not to do it at 18:00
Tanggapan dari Marketing & Communication Department pada tanggal 10 Des 2022
Hi Steven! Thanks for staying with us and for your excellent rating. We highly appreciate your feedback, for our further improvements. We look forward to have you again. Merry Christmas!Regards,Team Olive

10/10 Sangat Bagus

Vannan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2022

10/10 Sangat Bagus

Cliff

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff and convenient place to the airport and many small shops around
Tanggapan dari Marketing & Communication Department pada tanggal 15 Nov 2022
Hi Cliff!We’re pleased to read your kind comments about our team and great location. We’ll be sure to share your comments with everyone here. Hope to welcome you again in the very near future.Regards,Team Olive

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hygiene and corridor lighting need a lot of improvement.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari TeamOlive pada tanggal 3 Nov 2022
Dear Valued Guest,Thank you for giving us your feedback. As an eco-friendly hotel, part of our effort to reduce energy is to minimise the use lighting in our corridors. We also do regret if the cleanliness of the room isn't our usual standard. We'll make sure to share your feedback to our Housekeeping. Hope you'll allow us the opportunity to welcome you again.Regards,Team Olive

6/10 Cukup Baik

Kazuo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
It took longer time to check in. And my room's TV panel could not be off. Room itself was clean. There are several restaurants just near by.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Marketing & Communications Department pada tanggal 7 Sep 2022
Hi Kazuo!Thank you for sharing your experience. We appreciate your positive comments on room cleanliness and to our location. We've also taken note of the aspects that were not to your expectation and shared to relevant teams. Please be assured that we'll continue to strive for further improvement.Regards,Team Olive

10/10 Sangat Bagus

Sam

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Marketing & Communications Department pada tanggal 27 Agu 2022
Hi Sam!Thank you for your 5 out of 5 rating! We're delighted to know that you enjoyed your stay here at Olive Tree Hotel, Penang. It's our pleasure to have you with us and we do hope to welcome you again.Regards,Team Olive

10/10 Sangat Bagus

Kenny Wai Chong

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Marketing & Communications Department pada tanggal 8 Agu 2022
Hi Kenny! Thank you for staying at Olive Tree Hotel, Penang. We appreciate the excellent rating. Hope to have you again. Regards, Team Olive

10/10 Sangat Bagus

Goh

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall are not bad but still can improve better
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Marketing & Communications Department pada tanggal 8 Agu 2022
Hi Goh! Thanks for giving us a 5 out of 5! We highly appreciate your comments and be assured that we'll continue to strive to further improve. Regards, Team Olive

4/10 Buruk

Victoria Loh Ann

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The room was too warm and too eco friendly, no matter how we adjusted the aircon temperature or air speed, still the same, worse than having a fan.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Marketing & Communications Department pada tanggal 25 Jul 2022
Hi Victoria! Thank you for staying with us. We truly regret hearing about your discomfort. Although we would have hoped this issue had been brought to our attention for us to strive to improve your experience, we do appreciate sharing with us your feedback. Be assured this has been noted and action has been taken by our Maintenance team. Wishing you a pleasant day ahead. Regards, Team Olive

10/10 Sangat Bagus

Sharon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Excellent hotel.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Marketing & Communications Department pada tanggal 19 Jul 2022
Hi Sharon! Thanks for your excellent remarks to our hotel. We're truly glad knowing you enjoyed your time. All the best, and hope to have you again soon. Regards, Team Olive