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Ulasan untuk Shangri-La Rasa Sayang, Penang

5 out of 5
Shangri-La Rasa Sayang, Penang
Jalan Batu Feringgi, George Town, Penang

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 638 dari 1001 ulasan" "
Penilaian 8 - Bagus. 248 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 70 dari 1001 ulasan" "
Penilaian 4 - Buruk. 28 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 1001 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Tun Chin

Bepergian bersama keluarga
Disukai: Kebersihan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari SL Penang pada tanggal 1 Apr 2024
Thank you for rating us. We hope to welcome you back soon.

6/10 Cukup Baik

HIROYUKI

Disukai: Kebersihan, staf & layanan
綺麗なホテルでした。
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari SL Penang pada tanggal 1 Apr 2024
Thank you for rating us. We hope to welcome you back soon.

10/10 Sangat Bagus

Bart

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Delicious breakfast buffet and great service at the grill restaurant bar
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari SL Penang pada tanggal 26 Mar 2024
Thank you for rating us 5/5. We look forward to welcoming you back.

10/10 Sangat Bagus

Marc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari SL Penang pada tanggal 14 Mar 2024
Thank you for sharing your feedback. We are pleased to hear about your wonderful vacation at Rasa Sayang. Looking forward to welcoming you back soon.

8/10 Bagus

Shazia Miraj

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful setting and great facilities. Breakfast staff very good. Concierge staff were a bit hit and miss
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari SL Penang pada tanggal 14 Mar 2024
Thank you for sharing your review. We are pleased to hear about your overall pleasant stay experience. Looking forward to welcoming you back soon.

6/10 Cukup Baik

Sern En Nathanael, Singapore

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Aged property although rooms are generally well maintain. Old facilities small pools, NO beach access even though on beachfront. large gym wide breakfast spread but far from the city
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari SL Penang pada tanggal 11 Mar 2024
Thank you for sharing your feedback for our continuous improvement. We do hope to have another opportunity to welcome you back in the near future.

2/10 Sangat Buruk

Erika Visentin

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We have booked this property confident in the brand and looking forward to a relaxing and high end stay, but it turns out to be simply abysmal. To begin with, the marketing is completely deceiving and indeed so inaccurate, better described as false advertising. The images portrays a well maintained and new establishment, when in fact is the complete opposite. Tiles missing on pool, carpet stained in lobby entrance, walls in the room ruined/dirty, swimming towels ripped &/or stained, terrace chairs ruined (see pictures) etc. Whilst it is described as “Shangri La Rasa” there are in fact two hotels within the establishment: La Rasa Garden & Wing - be aware guests are treated completely different. If you happen to have booked at the Garden, you are treated like a second class guess. Good luck in having a good night sleep! For some inexplicable reason, there are a couple of (kind of) musicians, singing until past midnight to an empty audience every night. During our stay we complained for the lack of rest and we were told it was an event and they could not do much about it. Completely lied to us, didn’t even apologise or try to mitigate the situation. To make things worse, one night at 1:23 am the telephone rang shortly after having managed to fall asleep, to be asked by reception “have you ordered some tea?”. We brought a complaint forward to the manag,ent explaining all the above and absolutely no attempt were made to apologies for the horrendous stay. DO NOT BOOK HERE!!!!
Tanggapan dari SL Penang pada tanggal 6 Feb 2024
Thank you for sharing your feedback. We are sorry to hear about your unpleasant stay and we have shared your review with our team for our continuous improvement. We do hope you will provide us with another opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Howard Shing Liang

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent as usual with a friendly enthusiastic team
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari SL Penang pada tanggal 6 Feb 2024
Thank you for sharing your wonderful review. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Sangat Bagus

TOSHIAKI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
快適な宿泊でした。
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 31 Jan 2024
Thank you for sharing your wonderful review. We hope to welcome you back soon.

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is nice only that I lost 2 bags of white pepper there and couldn’t find back
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 31 Jan 2024
Thank you for sharing your feedback. We hope to have another opportunity to welcome you back soon.

10/10 Sangat Bagus

OI MAN PENNY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
酒店有私人沙灘看日落，度假一流，早餐丰富，值得再來。
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 31 Jan 2024
Thank you for sharing your wonderful stay with us. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Howard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are genuinely the friendliest and most professional. The hotel grounds are immaculate and food and drink superb.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 1 Feb 2024
Thank you for sharing your wonderful stay experience. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Sangat Bagus

Stephane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service and beautiful grounds.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 29 Jan 2024
Thank you for sharing your review. We look forward to delighting you again soon.

8/10 Bagus

TOSHIAKI

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
夜になるとお湯の温度が低くなり、シャワーが寒くて使えず、仕方ないので夕刻に利用した。今回で６回目の宿泊ですがこのようなトラブルは初めてです。
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 29 Jan 2024
Thank you for your feedback. We apologise for the inconvenience you experienced. We hope to welcome you back for a better stay experience on your next visit.

10/10 Sangat Bagus

Anna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
素敵な時間をありがとうございました。
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 29 Jan 2024
Thank you for sharing your wonderful feedback. We look forward to welcoming you back soon.

6/10 Cukup Baik

Fiona

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 29 Jan 2024
Thank you for sharing your rating. We hope to have another opportunity to welcome you for a better stay experience in the near future.

10/10 Sangat Bagus

Mohamed Ameen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 19 Jan 2024
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We look forward to welcome you back soon.

6/10 Cukup Baik

Tan, Kuala Lumpur

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 8 Feb 2024
Thank you for sharing your review. We hope you will provide us with another opportunity to delight you in the near future.

8/10 Bagus

Chris

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Staff was not very friendly, food was tolerable. Coffee was horrendous, but they did have Kopi in the mornings. The NYE BBQ was not worth the money... the cooks tried to serve raw squid as cooked. it was ridiculous
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 16 Jan 2024
Thank you for sharing your feedback. We apologise for the inconvenience you experienced during dining. We hope you will provide us another opportunity to welcome you back in the near future.

8/10 Bagus

Andreas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tolle Lage und schöne Anlage. Etwas zu alt. Preis-Leistungs-Verhältnis könnte besser sein.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 11 Jan 2024
Thank you for your review. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Sangat Bagus

Mette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastisk hotel
Virkelig godt resort. Det sødeste personale og lækker location til afslapning. Lidt dyrt på hotellet, men rigtig god mad lige udenfor døren.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your review. We are pleased to hear about your fantastic stay. We hope to welcome you back soon.

10/10 Sangat Bagus

Ann

Bepergian bersama keluarga
Wonderful stay- will return.
A relaxing resort with good food, excellent facilities and attentive professional staff, especially in the Ferringhi Grill restaurant. We enjoyed the variety of foods available especially breakfast. The upkeep of the garden and pool areas is to be congratulated and the cleanliness of the accommodation is excellent.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your wonderful stay experience. We are pleased to hear about your amazing stay. Looking forward to delighting you again soon.

10/10 Sangat Bagus

Jane

Bepergian bersama keluarga
Disukai: Fasilitas
Beautiful property and rooms. Wonderful staff. Unfortunately the beach isn’t great but the pool and gardens made up for this!
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for your review. We hope to welcome you back for another wonderful stay.

8/10 Bagus

SATOKO

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Sangat Bagus

Rina

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 Sangat Bagus

Mervin Hoxsie Browning

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay at this beautiful property. Staff in all areas were exceptional, including front desk, room attendant, dining staff, and pool/security/grounds. We particularly enjoyed the hand-poured coffee cart, the daily afternoon tea, and the nightly cocktail hour in the lounge. Our room and balcony were beautiful and comfortable and our room attendant kept us supplied in water and treats.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

4/10 Buruk

HyunSook

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your rating. Please do not hesitate to contact us for further assistance.

4/10 Buruk

Gaurav

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
lack of attention by the hotel
Lack of personal attention. the hotel is a fish market. expect to be one of the fishes.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 29 Des 2023
Thank you for your feedback. We apologise for the challenges you experienced at our resort. We will continuously improve to serve you better. Looking forward to welcoming you back soon.

10/10 Sangat Bagus

Bernd

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent Hotel right at the Beach.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 29 Des 2023
Thank you for sharing your excellent review. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Syikin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 29 Des 2023
Thank you for sharing your review. We hope to welcome you back soon.

8/10 Bagus

Niklas

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 21 Des 2023
Thank you for rating us. We are pleased to hear about your wonderful stay with us.

10/10 Sangat Bagus

Benjamin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A nice beach getaway.
Great stay! Perfect family beach getaway!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 21 Des 2023
Thank you for your feedback. We are pleased to hear about your wonderful stay with us.

10/10 Sangat Bagus

James

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 21 Des 2023
Thank you for rating us. We are pleased to hear about your wonderful stay with us.

10/10 Sangat Bagus

Yang Jonathan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s a great place for vacations.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your review. We hope to welcome you back soon on your next vacation.

8/10 Bagus

Pauline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super Stay but check your room description view!
Stayed here twice within a week. On both occasions check in was extremely slow. On the first stay 3-5/12 the reception staff all huddled together around the computer screen and it took awhile to check me in. Once in my ‘superior’ room I discovered my view was that of the parking lot and not at all as described on the hotels.com website. This was rectified but only after I had to return to reception and provide them with screenshots taken from my booking. This was wholly inconvenient and caused some stress on my arrival. Nevertheless it was sorted and I was happy with the ‘upgrade’ which was perfect for me on my own. The bellboy Haroun was particularly fabulous helping me settle into my ‘deluxe king room’ with patio and small garden which had easy access to the adult only Rasa pool, the Spice Cafe for brekky, the garden loungers beach side where I had a wonderfully relaxing foot reflexology massage looking out at the soothing waves in the shore. Pool staff also very courteous and helpful. All round after the checkin and room issue, I felt looked after and can say I felt safe as a woman on her own in this stay. The ‘ghurkha’ guards patrolling also contributed to the comfort and security of my stay. On the second stay 10-13/12 I had to ask the check in girl if she spoke English as didn’t seem to understand my booking. On both occasions the check in was far from VIP as advocated by hotels.com. However they had reserved my previous ‘upgraded’ room allocation and was happy.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 18 Des 2023
Thank you for sharing your feedback. We are pleased to hear about your overall pleasant stay an hope to welcome you back soon.

10/10 Sangat Bagus

Yibing

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 18 Des 2023
Thank you for rating us. We look forward to delighting you again on your next vacation.

10/10 Sangat Bagus

Ai Noi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellence for the customer service and greenery & quite environment
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 12 Des 2023
Thank you for sharing your review. We are pleased to hear that you had enjoyed your vacation. We hope to welcome you back soon.

8/10 Bagus

Ramesh

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 10 Jan 2024
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 Sangat Bagus

Kar H

Disukai: Kebersihan, staf & layanan
Great
Looks like outside needs a paint job. Other than that a wonderful stay
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 12 Des 2023
Thank you for your feedback. We look forward to welcoming you back soon.

6/10 Cukup Baik

Pauline

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari s pada tanggal 12 Des 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Donald Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 12 Des 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Sahara

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 12 Des 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Sangat Bagus

WEN-HSING

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari SL Penang pada tanggal 7 Des 2023
Thank you for sharing your rating. We hope to welcome you back soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 7 Des 2023
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 Sangat Bagus

Takahiro

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 29 Des 2023
Thank you for sharing your rating. We are pleased to hear about your wonderful stay. Hope to welcome you back soon.

10/10 Sangat Bagus

Uma

Menginap 1 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 18 Des 2023
Thank you for rating us. We look forward to delighting you again on your next vacation.

8/10 Bagus

nofal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 20 Nov 2023
Thank you for sharing your rating. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Maree

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The friendlh staff made our stay so enjoyable. The pool and being by the sea was perfect. We enjoyed the shade from the trees and the gardens.
Menginap 3 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 16 Nov 2023
Thank you for sharing yor wonderful stay experience. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Takashi

Menginap 1 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 16 Nov 2023
Thank you for sharing your wonderful stay experience. Looking forward to welcoming you back soon!

6/10 Cukup Baik

KENSUKE

Menginap 3 malam pada bulan November 2023
Tanggapan dari SL Penang pada tanggal 5 Des 2023
Thank you for sharing your review. We hope to welcome you back for a truly memorable stay in the near future.