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Ulasan untuk Grand Dafam Ancol Jakarta

3.5 out of 5
Grand Dafam Ancol Jakarta
Marina Mediterania, Tower A, Jl. Lodan Raya No. 2A, Jakarta, Jakarta

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 26 dari 199 ulasan" "
Penilaian 8 - Bagus. 61 dari 199 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 199 ulasan" "
Penilaian 4 - Buruk. 32 dari 199 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 199 ulasan" "

6,4/10

Kebersihan

6,6/10

Staf & layanan

8,0/10

Fasilitas

6,2/10

Kondisi & fasilitas properti

Ulasan

4/10 Buruk

SINUR NAINGGOLAN

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
kurang menyenangkan
KURANG menyenangkan
Menginap 1 malam pada bulan Oktober 2019

6/10 Cukup Baik

Stephen James

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
buggy room
WiFi was not working well, and continually disconnect and signal week on 3 different devices Room was old Some many bugs, insects in bathroom and kitchenb
Menginap 1 malam pada bulan Oktober 2018

8/10 Bagus

Rizki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The megantara family stay @aston marina ancol
Cukup menyenangkan apa lg klo dr pihak aston sndri memiliki akses utk keluar masuk ancol secara free.. saya awalnya memilih menginap diaston krna saya kira lokasi astn berada didlm ancol tp ternyata diluae ancol.. Jd saran saya adakan akses khusus / minimal free utk keluar masuk ancol jika kt stay di hotel aston.. terima kasih
Menginap 1 malam pada bulan September 2018

10/10 Sangat Bagus

esther

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2017

8/10 Bagus

Yogi

Disukai: Kebersihan
Perbaikin layanan dan sarana prasarana
Sarapannya kurang memuaskan dari ketersediaan makanan dengan kondisi peak. Kolam renang kecil tidak sesuai dengan iklan, dan sangat kotor. Kecepatan resepsionis dalam melayani proses cheqout sangat lama sekali, hampir memakan waktu 40menit disaat mengurus cheqout 3 kamar dengan refund deposit memakai kartu kredit.
Menginap 1 malam pada bulan Juni 2017

4/10 Buruk

Indri, Jakarta

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan Buruk
Check in harus antri lama. Staff pelayanannnya buruk. Sewaktu check in, saya diinformasikan bahwa kamar yg saya booking ada bathtub nya, ternyata tidak ada. Saya telp ke reception, katanya akan dicek dan dikabarin kembali, namun tidak ada kabar sama sekali. Mau breakfast di restonya juga antri dan waktu check in tidak diberikan receipt.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Lisafah

Disukai: Staf & layanan
Kasur nyaman, sofa R keluarga perlu diperbaharui.
kasur nyaman, hanya furniture gaya minimalis lama. Sofa ruang keluarga perlu diganti busanya karena agak keras.

6/10 Cukup Baik

Rahadiantari

Disukai: Kenyamanan kamar
Average hotel
Shower bocor sehingga air kemana2. Check out proses per orang cukup lama sehingga antrian panjang.

6/10 Cukup Baik

Evi

6/10 Cukup Baik

Harmini, Jakarta

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Liburan Tahun Baru
Proses check in / out sangat lama yaitu 2,5 jam, perlu perbaikan... Kamar hotel ac nya bocor
Tanggapan dari Alvina Noviani pada tanggal 12 Mar 2016
Dear Ms. Harmini, Warmest greetings from Aston Marina Jakarta, Thank you for choosing to stay in Aston Marina Jakarta. It’s such a pleasure to receive a constructive review from you. We are truly apologize for any inconveniences you had during your recent stay with us. We have shared your concern about guest room condition to the related department for their improvement that will be evaluated soon. Please rest assured that we are seriously following up your concerns. We are also improving our Front Office services by adding the facilities of mobile check-in that will be coming on January 2016. We truly hope you will give us a chance to show you the improvement we made in this matter. Once again thank you very much for your kind feedback. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Best Regards, Alvina Noviani Front Office Manager of Aston Marina Jakarta

6/10 Cukup Baik

alma

antri sarapan
Selama ini saya belum pernah melihat dan mengalami breakfast harus antri panjang dan hrs daftar no room nya dulu. Sebenarnya pihak hotel dapat mensiasati sehari sblmnya dgn melihat jlh penghuni dan kapasitas cafe seharusnya diatur agar bbrp lantai ditentukan jam/jadwal sarapan nya. Misalnya room di lantai 5-10 jadwal sarapan jam 06.00-06.00. Demikian seterusnya,sehingga tdk sampai antri panjang..
Tanggapan dari Alvina Noviani pada tanggal 12 Mar 2016
Dear Ms. Alma, Warmest greetings from Aston Marina Jakarta, Thank you for choosing to stay in Aston Marina Jakarta. It’s such a pleasure to receive a constructive review from you. Please accept our sincere apologize for the experience you had during your recent stay with us. We have noted your dissatisfaction regarding to our breakfast services. Please rest assured that we are seriously following up your concerns and we hope our shortcomings will not place us in your permanent disfavor. We look forward to welcoming you back to Aston Marina Jakarta in the near future. Best Regards, Alvina Noviani Front Office Manager of Aston Marina Jakarta

6/10 Cukup Baik

Santi, batam

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
lumayan
Fasilitas hotel bagus, cuma antri cek in n out ny lama bangaaaat. Pelayanan kurang. 60% perkumpulan arab.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

dendy, bkl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
security
penyampaian agak kasar... pada saat kita tdk tau kalo di depan pintu masuk hotel tdk boleh merokok

2/10 Sangat Buruk

Suguh Widiyasri, Bekasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan tidak memuaskan
Saat pertama chek in, di reception antriiii panjang, makan waktu lebih dari 30 menit, kemudian kamar yg kami pesan (standar tdk ada)padahal kami sudah bayar by hotel.com, lalu oleh receptionist kamar kami di upgrade jadi Deluxe, mereka mengatakan kamar Deluxe sudah siap untuk 3 kamar yg kami pesan, nyatanya saat kami ke kamar tsb, ke tiga kmr itu, semua berantakan belum dibersihkan, belum dirapikan sama sekali, sehingga kami harus menuggu lagi 1 jam utk bisa menempati kmr tsb..sungguh mengecewakan.......

8/10 Bagus

W.Pribadi, Banten

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi yang bagus
Lokasi yang sangat strategis, dekat dengan Ancol dan Mangga Dua. Layanan Kamar dan Restoran dengan hidangan yang lezat. Kamar yang relatif bersih dan nyaman bila tidak ada terlihat serangga (sejenis kecoa kecil dan semut) yang bebas bermain-main di ruamgan. Hanya sayangnya pada saat check-in makan waktu jauh lebih lama daripada umumnya dan juga jalan di depan hotel yang macet parah di saat waktu-waktu check-out. Perlu dipikirkan alternatif jalan keluar pada saat jalan di depan hotel macet.

6/10 Cukup Baik

Cicik, Surabaya

Tidak Disukai: Staf & layanan
CS yg ceroboh & Waktu cek in yang tidak disiplin
Di awal saya Sangat berharap banyak dengan layanan hotel ini, tapi nyatanya pada saat cek in saya sudah dikecewakan dgn layanan tepat waktu untuk cek in. Sesuai janji jam 14.00 hrsnya kamar sdh ready, nyatanya kami masih Menunggu 30menit lagi. Hal Lain yg Sangat ceroboh adalah men-charge pmbayaran hotel 2x. Padahal saya sudah membayar lewat hotel.com by credit card. Begitu Sampai di sana masih diminta lagi penbayaran. Untung saya menanyakan lg, dan akhirnya pembayaran yg terakhir sdh divoid. Wah2.. Layanan CS-nya krg professional ! Tidak sesuai dengan peringkat Hotelnya.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi sangat strategis, Pelayanan memuaskan
Lokasi yang strategis, karna saya ada acara di Ancol, pelayanan memuaskan, parkir mudah..Mantap.

10/10 Sangat Bagus

Agus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good room
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Aziz

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The lobby and staff were amazing at Grand Dafam. Every morning Leila was very pleasant and made sure we were taken care of. Our first room had mold in it but after addressing our concerns with hotel manager Joco, we were upgraded to an executive suite. Joco provided great customer service. Overall the staff and breakfast made our stay at this hotel wonderful.
Menginap 7 malam pada bulan September 2022

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not so good.
Probably just renovating or not. But the hotel was not like how described. We found a bowl of noodles in the fridge from a previous customer. The pool was dark and dirty looking. The road near by was noisy day and night.
Food in the fridge
Ceiling panel was dirty
View from the kitchen. The door locks was broken
Stovetop
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Marcomm pada tanggal 24 Feb 2020
Thank you for staying with us and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. We truly regret hearing this experience from you during your stay. Your feedback means a lot to us and we take this matter seriously. We would like to assure you that this is unlike what we usually offer. The responsible department has been alerted and immediate actions have been taken to prevent such incidents from happening again. Once again, we offer you our deepest apologies and we hope we are able to welcome you back in the future with a much better experience. Thank you Best Regards Hotel Management

8/10 Bagus

Chen, Taiwan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
classic hotel, cleaning maintainers very well, just the noise separation from outside to inside through window should be improved.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari GM pada tanggal 17 Des 2019
Dear Chen, Thank you very much for your stay at Aston Marina Ancol and also thank you for rating us with 4 stars. We wish that you enjoyed your stay with us. We hope that you had safe trip home and that we are looking forward to welcoming you back in near future. Regards, Hotel management

8/10 Bagus

OMAR SAEED

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unforgettable Moments
Hotel was excellent comparing to others. I would like thank all Aston Marina including their duty management.
Menginap 4 malam pada bulan November 2019

8/10 Bagus

OMAR SAEED

Menginap 3 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama hewan peliharaan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, respectful staff, nice breakfast buffet. No choice eateries nearby. But ⅞.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari GM pada tanggal 5 Nov 2019
Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us. Regards, Hotel management

8/10 Bagus

Rosya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would love to come back !
I booked a superior non-smoking room for just one night but they said none is available at that moment. But the receptionist then kindly free upgraded our room to deluxe one. Thank you ! Nice and cozy room. But the lift is a little bit creepy it made a sound like it needs a better maintenance or something while going up from 5-10 floor.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari GM pada tanggal 1 Nov 2019
Dear Rosya, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Regards, Hotel management

4/10 Buruk

Daniel, カラワン

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
部屋の変更メールをして返信があったにも関わらず変更されていなかった。 部屋に足りないものがあった。 (ヘアドライヤー、灰皿、髭剃り等）
Menginap 1 malam pada bulan September 2019
Tanggapan dari GM pada tanggal 17 Sep 2019
Dear Daniel, Thank you for staying with us and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. Your feedback means a lot to us and we have taken immediate actions to resolve this matter. We hope we are able to welcome you back in the future with a better experience. Thank you Best Regards Hotel Management

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The location is good . The maintenance side of the room needs to be looked at. The hand basin taps are about to fall of. A bit more fresh air flow would be good.
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari GM pada tanggal 3 Sep 2019
Dear Wotif, Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us. Regards, Hotel management

10/10 Sangat Bagus

Abdullah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari GM pada tanggal 30 Sep 2019
Dear Abdullah, Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us. Regards, Hotel management

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
部屋は広い
部屋は広いが海外特有の水の状態のせいか清掃しててもキレイでない印象
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari PR pada tanggal 21 Agu 2019
Thank you for taking the time to rate and write a review, we regret to know that you had not a pleasant stay at Aston Marina Ancol. Your comment had been informed to related departments to be noticed and followed up. We hope through these improvements you will consider us as your preferred hotel choice, thank you. Best Regards, Hotel management

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari GM pada tanggal 27 Agu 2019
Thank you very much for taking your time to rate us and leave us with review. We definitely wish you had a pleasant experience staying in Aston Marina. We are looking forward to see you in the near future. Thank you, Hotel Management

8/10 Bagus

Ugur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari General Manager pada tanggal 26 Jul 2019
Dear Ugur, Thank you very much for your stay at Aston Marina Ancol and also thank you for rating us with 4 stars. We wish that you enjoyed your stay with us. We hope that you had safe trip home and that we are looking forward to welcoming you back in near future. Regards, Hotel management

10/10 Sangat Bagus

Akito

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
アンチョールで遊ぶ方、港を使う方には推奨
所謂中心地からも、最寄り駅からも徒歩30分弱離れ、且つ周囲に食事や買い物等を楽しめる所はないが、プロウスリブへ行くには港が近いので便利。部屋もプールも拡く快適。ホテルの方々も大変親切。
Menginap 3 malam pada bulan Juli 2019

4/10 Buruk

BG

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Our "non-smoking" room was a "smoking" room until the day before we arrived. It smelled terrible.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari General Manager pada tanggal 16 Jul 2019
Dear BG, Thank you for choosing Aston Marina Jakarta and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. We truly regret hearing this news from you and please rest assured we are doing the necessary actions the prevent this from happening again in the future. We hope through the improvements, we are able to welcome you back once more with a much better experience. Thank you Best Regards Hotel Management

10/10 Sangat Bagus

Ben, Braidwood, Australia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great family suite. Very convenient for a family of 5. Great breakfast options. Delicious. Close to fun parks and the old city.
Menginap 1 malam pada bulan Juni 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Mei 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
価格相応です。
部屋の設備は古いですが、空港からも近く、ビジネス利用であれば問題は感じません。苦痛に感じたのは、エレベーターが半分しか稼働しておらず待たされることと、カードキー方式のエレベーターですが、非常に感度が悪いことでした。スタッフ対応は非常に良く、朝食も平均以上だと思います。
Menginap 2 malam pada bulan Mei 2019

6/10 Cukup Baik

soror

Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
يحتاج الفندق الى بعض التجديدات للاثاث الداخلي في الغرف وتشغيل المصاعد كامله حيث نواجه مشكله في انتظار المصعد والممرات حاره جدا
Menginap 4 malam pada bulan April 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Food was fantastic very good choices, great buffet cant go any further. What l didn't like was not enough staffing on Sundays, Buffet food ran out, plates in several section ran out. . I had to clear my own table to sit , Restaurant Manager could hardly be seen. These issues could easily be fied but l had no problems regarding this ,the Management should take as a positive feedback and not negative.
Menginap 3 malam pada bulan Februari 2019

8/10 Bagus

Traveler terverifikasi

まずまず、値段の割りに
値段の割には良いと思います。Acnor行きの無料バスも出ているようなので便利だと思います。（乗ってませんが） 設備は新しくないです。バスタブありました。
Menginap 1 malam pada bulan Februari 2019

8/10 Bagus

Khalid

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2019

10/10 Sangat Bagus

Mohamad Nawwar Faiq

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spacious apartment
Nice area, and the apartment was quite spacious and comfortable, although the breakfast selection could be improved.
Menginap 2 malam pada bulan Desember 2018

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2018

2/10 Sangat Buruk

Ibrahim

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
سئ جداً
لم يرضى الفندق بأن أقيم في الغرفة الديلوكس التي تم حجزها نظراً لخلاف بينه وبين وكيل الحجز على موضوع ليس لي علاقة به تتعلق بتناقض المعلومات عن ظوابط الاقامة لدى الفندق.
Menginap 1 malam pada bulan November 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Nice hotel to bring family or working teams with.
Nice hotel to bring family or working teams with. I came here with two of my colleagues for a business trip to Jakarta, and guess they all liked it. But do not expect hotel-level hygiene, it is an apartment with kitchen, felt as if sleeping in college dormitory. Staffs were very nice, I like the food too. If any foreigner with family, this is a right place to stay where you can cook at the room's kitchen, has heat-stove and some plates, but must bring your kits..(pans, etc.). By the way...the TV was awful, bad resolution, feel like living in 60s.
Menginap 1 malam pada bulan November 2018

8/10 Bagus

Ehab

Disukai: Kebersihan, staf & layanan
مقبول
مسبح غير مناسب للسباحة كنت اتوقع الفندق افضل من الواقع
Menginap 3 malam pada bulan Oktober 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
ممتاز
اقامة رائعة وقريب من منطقة انشول وجميع الخدمات متوفرة
Menginap 1 malam pada bulan Oktober 2018

8/10 Bagus

Lara Catrina

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2018