Staff was friendly.
Check-in and check-out takes way too long.
Long distances to walk to the room, no elevator. That was hard for my pregnant wife.
Rooms less fancy than on the pictures.
Restaurant quite expensice, in particular for what you get. niy portion and tasteless. Nasi with prawn includes 2 prawns and tasteless nasi. Beverage even too expensive. Unfortunately there's no restorant outside close to the hotel, so you're dependend on the hotel restaurant.
Shop in the hotel closes at 8pm already.
Pool are is ok, but playing depressive music, so not really funny.
No chairs to sit in the lobby area, so while waiting for the shuttle service, you have to stand or sitting on the floor.