Eksterior

Ulasan untuk Hotel Indonesia Kempinski Jakarta

5 out of 5
Hotel Indonesia Kempinski Jakarta
Jl. MH Thamrin 1, Jakarta, Jakarta

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 264 dari 390 ulasan" "
Penilaian 8 - Bagus. 93 dari 390 ulasan" "
Penilaian 6 - Cukup Baik. 18 dari 390 ulasan" "
Penilaian 4 - Buruk. 11 dari 390 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 390 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ade

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Veronica s

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari TB pada tanggal 26 Jul 2023
Dear Veronica,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

2/10 Sangat Buruk

Budiyanto

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari TB pada tanggal 20 Feb 2023
Dear Budiyanto,We are truly sorry about your unpleasant experience at our hotel. We hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your rating will definitely help us to consistently reach the level of excellence that you expect at Hotel Indonesia Kempinski Jakarta. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with impeccable services that you deserved.Best regards,Sjefke JansenGeneral Manager

10/10 Sangat Bagus

Olivia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2022
Tanggapan dari TB pada tanggal 2 Jan 2023
Dear Olivia,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Sangat Bagus

sri

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari TB pada tanggal 28 Des 2022
Dear Sri,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to leave a rating for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your rating have undoubtedly become a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

8/10 Bagus

Lili amung Wong

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari TB pada tanggal 2 Agu 2022
Dear Lili amung Wong, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us. We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team. Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Best regards, Sjefke Jansen General Manager

8/10 Bagus

BENNY

Menginap 1 malam pada bulan April 2022
Tanggapan dari TB pada tanggal 26 Apr 2022
Dear Benny, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to leave a rating for us. Your rating have undoubtedly become a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Best regards, Sjefke Jansen

10/10 Sangat Bagus

Silvia

Disukai: Staf & layanan
Menginap 2 malam pada bulan Maret 2021
Tanggapan dari RV pada tanggal 23 Mar 2021
Dear Silvia, Dear Valuable Guest, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments; it is much appreciated! We look forward to welcoming you back in Hotel Indonesia Kempinski Jakarta. Sincerely The Management Team of Hotel Indonesia Kempinski Jakarta

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Interior kamar mewah, Eksterior mewah. Sayang kolam kurang besar, kurang menarik dan cepat bosan, andaikan bisa melihat pemandangan kota sambil berendam di kolam akan terasa sempurna. Fasilitas lain sangat luar biasa.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari RV pada tanggal 10 Jun 2019
Tamu yang terhormat, Salam hangat dari Hotel Indonesia Kempinski Jakarta dan terima kasih untuk komentar yang Anda berikan. Kami akan menghubungi Anda, apabila diperlukan. Kami menunggu kedatangan Anda kembali di Hotel Indonesia Kempinski Jakarta. Hormat kami, Sjefke Jansen

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
HI Kempinski
The location around Kempinski HI is great. Connected to Grand Indonesia and Plaza Indonesia, this hotel served a very good breakfast.
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Sjefke Jansen pada tanggal 26 Jun 2018
Dear Valued Guest, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta. It is a pleasure to know that the hotel convenient location and the wide variety of the breakfast made your stay so enjoyable and memorable. Please do let us know if there is anything else we could organize prior to your arrival, the team would be happy to assist. Best regards, Sjefke Jansen

10/10 Sangat Bagus

M, Washington, DC

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Higly recommended hotel
Always a good luxurios hotel to stay in, if you prefer central Jakarta, with a direct connection the lovely Grand Indonesia mall. I believe expectation management is a key success factor in this place. My stay in the hotel was very comfortable and I highly recommend it.
Menginap 2 malam pada bulan Agustus 2017
Tanggapan dari Alex Pichel pada tanggal 28 Agu 2017
Hi M, Thank you for sharing your review following your recent stay at Hotel Indonesia Kempinski Jakarta. I was delighted to read that the level of service provided by our team members as well as our convenient location were up to your satisfaction. Please rest assured that we have taken your comments seriously and discussed your feedback with our improvement in order to prevent such re-occurrence. Once again, thank you for choosing to stay with us and for your recommendation. On behalf of my entire team, we certainly look forward to welcoming you back soon Warm regards, Alex Pichel General Manager

10/10 Sangat Bagus

Christiana, Surabaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
very a pleasant stay
I always stay here at Kempinski. One of my favorite hotel in Jakarta. Business, pleasure, family all match this hotel. Breakfast is very good. Bed is very comfort and spacious. Worth living,
Menginap 1 malam pada bulan Agustus 2017
Tanggapan dari Alex Pichel pada tanggal 28 Agu 2017
Hi Christiana, Thank you for sharing your review following your recent stay at Hotel Indonesia Kempinski Jakarta. I was delighted to read that the hotel convenient location as well as our spacious room and breakfast quality were up to your satisfaction. Once again, thank you for choosing to stay with us and for your recommendation. We certainly look forward to welcoming you back soon. Warm regards, Alex Pichel General Manager

10/10 Sangat Bagus

King Nhiuc

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Happy
Happy

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Celebrating our son's b'day.
Pelayanan yg diberikan sangat luar biasa. Dimulai dari mendekor kamar untuk anak kami yang berulang tahun, compliment yg menyenangkan, kamar yg bagus dengan bathtub yg sangat besar.. kami sangat senang menginap di Hotel Indonesia Kempinski.. dan hotel ini pastinya akan menjadi short gateway untuk keluarga kami..

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Love the hotel!
From the moment we set foot in the lobby up until we checked out, the service provided by the hotel was incredible. They accommodated our requests, answered our questions, and were very helpful when we needed medicine for an ill family member. I would definitely consider staying here for business or leisure or even for a staycation with family.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sangat memuaskan
Kamar nya luas , cek in nya cepat , kamar benar2 nyaman , kamar mandi bersih , ya sangat puas

10/10 Sangat Bagus

Widya, Semarang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang strategis
Hotel yg bagus, kamar luas, strategis. Car free day setiap hari minggu, perlu di antisipasi jika akan bepergian pagi2

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotelnya bagus dekat dengan bundara HI
Pengalaman malam tahun baru yg bagus cukup melihat dari halaman hotel sudah melihat bundaran HI yg penuh dengan kemeriahan

10/10 Sangat Bagus

Teguh, JKT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel exclusif dengan harga kondusif
Hotel yg sangat baik. Akses langsung ke mall,harga makanan standard hotel. Pelayanan staf yang baik sekali

10/10 Sangat Bagus

Arya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kania

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a pleasant experience staying at the hotel. The service is definitely top-notch
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

CHETAN

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was very Dirty, they upgraded me to Suite and that’s also have insects 🕷️ in same.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Binte Abdul Halim

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast spread is very good. Staff service here is excellent.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Kojima

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Edmund

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service every time we stay here. The restaurants in the hotel and the surrounding area are excellent. Very comfortable in a great location as everything you need is all around you in Central Jakarta. You will not regret staying at this hotel.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Pinhowinata

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love that the location is excellent and the room is so spacious and comfy
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

ALI, NOGENT SUR OISE

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Service et ecoute clientele irreprochable
Menginap 4 malam pada bulan Februari 2024

4/10 Buruk

Zakky

Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Gopakumar

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
An iconic hotel that remains impressive! Recently refurbished with modern amenities, the Hotel Indonesia Kempinski, Jakarta, exudes a timeless charm. The front desk, concierge, breakfast buffet, and room cleaning services were not only efficient but also delivered with a friendly touch. Access to the executive lounge was a highlight, with an exceptional team ensuring a delightful experience. Overall, our stay in Jakarta was greatly enhanced by the hotel's ambiance and services.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

CHO

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent reception service
The reception is just too professional and friendly, I’ll definitely come back again !
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Mustafa

Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

BYUNGCHUL

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
서비스, 친절도
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Jacob

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is wonderful and attentive. Great breakfast. Hotel is a bit dated and worn. Air conditioner in the room wouldn’t go cooler than 20c.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Returned trip. Best hotel, near to shopping. Excellent staff. Must try Bubur Ayam.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Perfect Hotel!
Menginap 6 malam pada bulan Oktober 2023

8/10 Bagus

Tsogbadrakh

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a bit old but everything good
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

kamal, coppell

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan September 2023

8/10 Bagus

Keita

Traveler bisnis
Disukai: Kebersihan, fasilitas
food was good
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Saiful Bahari

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Kenn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Norio

Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Raymond, Danville

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel is nice; rooms are well appointed. Nice beds, great toilets and bathtub. Not quite at the top level for amenities provided. Bare minimum number of towels, in room coffee, no iron and board. They are happy to provide if you call. Staff is mostly friendly. Good gym and pool.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari TB pada tanggal 31 Jul 2023
Dear Raymond,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Sangat Bagus

Sarina

Menginap 3 malam pada bulan Juli 2023

10/10 Sangat Bagus

Zuhair

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari TB pada tanggal 21 Jul 2023
Dear Zuhair,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

8/10 Bagus

Carol Ann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Business couple
Fantastic choice of gluten free options , friendly staff, great location and next to thr shopping mall. Friendly staff. We will be back. Location of room is important as some facing the main roundabout can be noisey.
Menginap 4 malam pada bulan Februari 2023
Tanggapan dari TB pada tanggal 21 Jul 2023
Dear Carol Ann,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
It's 3-Star Hotel
The carpet on the floor of the guest room corridor was dirty throughout. And the breakfast was not tasty enough to be a 5-star hotel, and there was not enough variety. The hair dryer outlet in the bathroom was broken, the room lights could only be turned on and off with the master switch, which was inconvenient, and the TV had to be unplugged and reset each time before it could be viewed properly.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari TB pada tanggal 12 Jul 2023
Dear Valued Guest,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Indonesia Kempinski Jakarta. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with impeccable services that you deserved.Best regards,Harald FitzekGeneral Manager