Bagian depan properti

Ulasan untuk Hotel Santika Premiere ICE - BSD City

4 out of 5
Hotel Santika Premiere ICE - BSD City
Jl. BSD Grand Boulevard, BSD City, Pagedangan, Banten

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 33 dari 118 ulasan" "
Penilaian 8 - Bagus. 54 dari 118 ulasan" "
Penilaian 6 - Cukup Baik. 20 dari 118 ulasan" "
Penilaian 4 - Buruk. 7 dari 118 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 118 ulasan" "

8,0/10

Kebersihan

7,8/10

Staf & layanan

7,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Marri Junus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotelnya nyaman dan terutama breakfast nya menu sangat banyak pilihannya puas bgt
Menginap 2 malam pada bulan Juni 2017

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Hotel dekat fasilitas umum di sekitar
1. Pesan kamar non smoking tetapi waktu pertama kali buka kamar bau asap rokok 2. Pesan ranjang king size padahal baru check in jam 4 dapet ranjang yang singel di dempetin
Menginap 1 malam pada bulan Juni 2017

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good and clean rooms but Messy, crowded breakfast
Close to aeon mall, not walking distance, still have to drive or take shuttle. Around lebaran days, very crowded everywhere. Check in n check out proses was easy. Staffs are friendly however lack of unprofesionalism. First come first serve is not in their dictionary. Lining up is useless. This applies on breakfast time as well. Crowded and messy. Staffs cannot arrange and meets demands. Although a lot of food variety, food finish fast and take long time to be refilled. Most of empty food trays are not refilled until asked for several times. Room is clean. Beds are comfortable. Pillow are the problems. Thick and hard pillow. Very small swimming pool. Overall, decent hotel with good breakfast selections. For business purpose, this hotel is good. Definetly not for big holidays because the staffs cannot handle crowds. My suggestion:
Menginap 2 malam pada bulan Juni 2017

8/10 Bagus

Felix

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel baru yg bersih dan nyaman
Check in cepat, kamar bersih dan relatif masih baru, nyaman, breakfast makanan cukup beragam, staff ramah2. Sangat dekat dengan mall aeon.

8/10 Bagus

yani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel Keluarga yang nyaman
Hotel Santika merupakan hotel favorite keluarga kami dalam bila harus menginap di hotel, khusus santika ice selalu menjadi pilihan keluarga kami untuk menginap karena hoyel yang nyaman dan lokasi yang sangat strategis untuk keperluan keluarga untuk berbelanja dan rekreasi.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

Davi Firdaus, Surabaya

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
ulasan santika ice bsd
tempat makan kurang luas

8/10 Bagus

diah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Farida, Banjarmasin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We came here for giias event
So far excellent

8/10 Bagus

Lauw, Surakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Santika premiere ICE BSD - direkomendasikan
Hotel secara keseluruhan sangat baik, direkomendasikan. Makan pagi sangat enak dan variatif, hanya karena kondisi full book maka jika terlambat sarapan akan terjadi antrian yang cukup panjang. Mungkin hal ini yang perlu diantisipasi oleh Manajemen hotel. Hal yang agak sedikit mengganjal adalah salah satu no kendaraan yang didaftarkan untuk free parking tidak terkoneksi dengan baik di sistem parkir sehingga cukup menyulitkan (saat itu kondisi hujan deras dan harus berdiskusi dengan petugas pembayaran parkir, tidak ada kanopinya lagi). Namun komplain kami segera dibereskan begitu kami melapor.

6/10 Cukup Baik

Ferry, Jakarta

Kamar hotel sempat bocor, breakfast kurang enak rasanya, proses check in lama

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap di Serpong
hotel yang baru,cukup bersih.namun sayang sekitar hotel masih sepi.sehingga jika perlu sesuatu harus keluar cukup jauh

10/10 Sangat Bagus

Yoshihiro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
素晴らしいホテルまた行きたい
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Philip

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Needs to be refurbished and maybe some western food choices , staff very professional and polite
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

hyoungsoo

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
친절 사원
먼저 처음 묵는 호텔로 체크인 하고..첫날 방을 두번이나 바꿀 정도로 외부와 방음, 차음이 심각했는데.. 하루 하루 지나면서 직원들이 많이 친절 해서...여러불편함 점이 있었지만 잘 지내고 왔다. 많은 직원들이 친절 했지만 그중 돋보이는 직원들을 적고 싶다. 매니저 Hedi 와 식당 직원 Airin , Fifi , Zahra 이상 적고 싶다. 다음에 와도 여기를 묵고 싶다. 제안하고 싶은게 있는데..내가 묵고 있었던 룸에 바퀴벌레가 제법 눈에 띄었고..호텔은 전반적으로 외부 소음에 취약했다. 특히 전시장 쪽은 외부 에어컨 기계소음 이 많이 느꼈고 호텔 외벽이 전부 철제로 둘러쌓여서 시야가 가린건 설계상 많이 아쉬웠다. 무슨 감옥에 갇혀 있는 느낌 ? 옥상도 마찬가지로 리노베이션이 필요 할것 같다. 그중에서도 가장 중요한것은 역시 사람.. 직원들이 정말 친절 했다. 기억에 많이 남을 것 같다
Menginap 5 malam pada bulan September 2023

10/10 Sangat Bagus

Marc, Singapore

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location for our conference opposite and wonderful staff
Menginap 3 malam pada bulan Juli 2023

10/10 Sangat Bagus

Yohanes

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great great breakfast!
Room was quiet. The view ICE BSD is great. However i enjoyed the breakfast the most! It is hearty, with big flavour instead of bland taste from international hotels
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Hikmat Nugraha pada tanggal 14 Apr 2023
Dear Bapak Yohanes,Greetings From Hotel Santika Premiere ICE BSD City.It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in an online review recently.We are happy to read how much you enjoyed staying with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more.Your acknowledgments of the hospitality and services rendered by our associate will be shared with our team in particular, will be pleased to know that they helped in creating your enjoyable Journey.Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again.Sincerely Yours,Hikmat NugrahaGeneral Manager

10/10 Sangat Bagus

Desy, Yagoona

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Nice place to stay
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Hikmat Nugraha pada tanggal 14 Apr 2023
Dear Ibu Dessy,Greetings from Hotel Santika Premiere ICE BSD City,Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and location. However, I do apologize if that aspect did not meet your expectationsWe are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we could host you again in the future.Best regards,Hikmat NugrahaGeneral Manager.

10/10 Sangat Bagus

Frank C

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Hikmat pada tanggal 15 Feb 2023
Dear Mr. Frank,Greetings from Hotel Santika Premiere ICE BSD City,Thank you for choosing us as your business trip destination. The Hotel has been designed to complement its surroundings and location. However, I do apologize if that aspect did not meet your expectationsWe are always proud of our associates as we count on them to create a memorable experience for our guests. Therefore, I do hope that we could host you again in the future.Best regards,Hikmat NugrahaGeneral Manager.

6/10 Cukup Baik

Hamza

Disukai: Staf & layanan
Menginap 3 malam pada bulan Juni 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good hotel for staycation
overall its a decent hotel, not great but worth the money. I enjoyed my staycaton in this hotel. will visit again
Menginap 1 malam pada bulan November 2021

4/10 Buruk

richard

Traveler bisnis
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Need do some works
The service slow, the faucet keep broken and the worst is found stone at my food
Menginap 1 malam pada bulan September 2021

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Parfait haut de gamme
Au top
Menginap 4 malam pada bulan Maret 2020

6/10 Cukup Baik

Eugene

Menginap 1 malam pada bulan Februari 2020

8/10 Bagus

Yunita

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Its pleasant. The security at the basement always nice and have a good attitude
Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

Veerasak

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019

4/10 Buruk

Deric

Traveler bisnis
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Housekeeping woke me up at 6am to retrieve the iron and ironing board which I borrow at 9pm the night before.
Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
行は空港からブルバードで300000IDR、帰りはホテルのチャーターで350000IDRで往復できました。
Menginap 3 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2019

8/10 Bagus

Ratnasari irawati

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Fransnila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019

6/10 Cukup Baik

Amir

Disukai: Kebersihan, kenyamanan kamar
Nice hotel but terrible service
The check-in was terrible, way way under staffed w all d guests frm convention checking out.
Menginap 1 malam pada bulan Oktober 2019

2/10 Sangat Buruk

Thanks, Canada

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
No wifi, smell of smoke everywhere and just lyes every time with a smile. Even the manager said he knows about how bad the wifi is just no one seems to care. Have me a free meal and it was bad, also the beer always bad beer. Worst hotel I have ever stayed at !
Menginap 2 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Em

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable & super convenient!
Amazingly located and super convenient when attending events at ICE BSD! It makes a huge difference to have a clean and comfortable place to rest, shower and keep larger items safe (there is also a safe deposit box in the room). The only thing to note is the wash basin tap water smells in 912. The shower water is OK. There was also only one towel in the bathroom when the room is set up for two.
Menginap 1 malam pada bulan Agustus 2019

6/10 Cukup Baik

Humairah

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
A pretty decent hotel
There were tremors and black-out in the area during our stay, so the hotel was fully packed with the residents from the nearby housing as the only the hotels and malls had electricity. Waited one hour for my request for an iron and an ironing board :( apart from that, the rooms were pretty specious and housekeeping was good. The breakfast spread was not too bad either. Had shuttle services to the really huge AEON mall which was about 7 minutes drive. The frequency is 2 hours apart though. Could make do with more frequent trips.
Menginap 3 malam pada bulan Agustus 2019

8/10 Bagus

Devane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nothing fancy but no complaints.. What I expected of a convention centre hotel. There is a convenience store in the basement of ICE just outside the hotel and AEON mall is a 5-minute Grab/GoJek ride away
Menginap 3 malam pada bulan Juli 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I feel at home in this hotel, the staff are wonderful and warm and they help you at a moment's notice, the food is magnificent....especially the bubur ayam and they even have jamu
Menginap 1 malam pada bulan Juni 2019

10/10 Sangat Bagus

sudarsono

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel with best food
there are 2 santika hotel in this. dont mixed up. This one is at convention center
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Hikmat Nugraha pada tanggal 7 Mei 2019
Dear Bapak Sudarsono, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for sharing and considering Hotel Santika ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during stay with us. Thank you for praising the quality of some our Breakfast menus at our mandalika restaurant . I am glad you could experience them and enjoyed the incredible food quality and our service in each of them and also Thank you for praising of our room quality that was make more enjoyable to stay. On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests and I look forward to be welcoming you back on the near future for another memorable family experience.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
In general, the staff were very obliging and friendly, and the food, in particular the breakfast was extensive and of a good standard. However, the rooms are dark and musty and there is rising damp everywhere. If the exhaust fan isn't on in the bathroom all night, there is a terrible smell in the morning. I got very sick while I was there and the rising damp did not help. One more thing: the Alaya Spa is not a spa. It is a noisy reception area with the television fully blaring. I had a massage there and I was taken into the tiniest room possible. The massage therapist was ok and very sweet but her technique was amateur and I had to ask her to turn the full, flourescent light off which was on most of the time. Next door, a bunch of people were laughing and talking loudly and there was no music to drown it out. Overall, probably the worst massage experience I've ever had.
Menginap 5 malam pada bulan April 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I don’t like the towels. They should have looked whiter. I don’t like the smell in the room. Apart from that, they were all good.
Menginap 2 malam pada bulan April 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made.

10/10 Sangat Bagus

Frank C

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
weak wifi signal the location is far away from anything very nice room and staff very nice and clean room
Menginap 1 malam pada bulan April 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Bapak Frank, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more, and also another your comment that we have still to improved would be my priority to take necessary action soon. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan April 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more. We hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again

8/10 Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good location, just next to ICE BSD which make it very convenient if you have to attend some events there
Menginap 1 malam pada bulan April 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Valued Guest, Greetings from Hotel Santika Premiere Semarang, Thank you for choosing us as your business trip destination. The Hotel have been designed to complement it's surrounding and the location. However, I do apologize if that aspect did not meet your expectation. We are always proud with of our associates as we count on them to create a memorable experience for our guests. We do hope that we could host you again in the future, and show you the improvements made.

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again.

10/10 Sangat Bagus

Jungmo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Jungmo, Greetings from Hotel Santika Premiere ICE BSD City, Thank you for sharing and considering Hotel Santika ICE BSD City as your destination for your holiday or Business trip. I’m very happy to read that you had a wonderful time during stay with us. On behalf of our team, thank you for your awesome review and for recommending us to our online readers and potential future guests and I look forward to be welcoming you back on the near future for another memorable family experience.

8/10 Bagus

Hidemaru, Japan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Iceの目の前だったので最高に便利でした
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
お客様各位、 ホテルSantika Premiere ICE BSD Cityからのご挨拶、 あなたの出張先として私たちを選んでくれてありがとう。 ホテルは周囲と場所を補完するように設計されています。 しかし、その側面があなたの期待を満たしていないのであれば謝罪します。 私達は私達が私達のゲストのための思い出に残る経験を作成するためにそれらを頼りにするように私達は私達の仲間を常に誇りに思っています。 私達は私達が将来あなたをまた迎えることができることを願っています。

4/10 Buruk

Antonio

Tidak Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Maret 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika Premiere ICE BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to stay with us, and our services and facilities throughout your stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more. Thank you for staying with us and we hope you will return to stay at Hotel Santika Premiere ICE BSD City and let us accommodate you again.

4/10 Buruk

BigBoyBugoy

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room is dirty. The premier suite room is disappointing since it doesnt feel like a premier suite room. The room is expensive. The room service is terrible.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Hikmat Nugraha pada tanggal 30 Apr 2019
Dear Valued Guest, Greetings From Hotel Santika Premiere ICE BSD City, Thank you for your valued comments, we apologize for the problems that you has encountered during your last stay. we will definitely take your concerns and communicate with our associates to have an improvement soon so that will not happened again for the future visit. Therefore, i do hope that we could host you again in the future and show you the improvement made.