Lounge lobi

Ulasan untuk Ibis Gading Serpong

3 out of 5
Ibis Gading Serpong
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Banten

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 14 dari 83 ulasan" "
Penilaian 8 - Bagus. 47 dari 83 ulasan" "
Penilaian 6 - Cukup Baik. 20 dari 83 ulasan" "
Penilaian 4 - Buruk. 1 dari 83 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 83 ulasan" "

8,2/10

Kebersihan

7,8/10

Staf & layanan

6,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Asep Sopyan

Menginap 1 malam pada bulan November 2023
Tanggapan dari Jamal pada tanggal 20 Nov 2023
Bapak Asep yang terhormat,Kami sangat berterima kasih atas ulasan Anda mengenai kunjungan Anda di ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan ulasan Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Jamal Muhamad-General manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang nyaman
Fasilitas dan semua ya sudah oke cuman disayangkan security ya ga ramah lebih parah lagi security lupa menyimpan kunci di valet parking
Tanggapan dari General Manager pada tanggal 5 Mei 2017
Tamu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Riganda Togatorop General Manager

10/10 Sangat Bagus

resti

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nyaman ramah
Tanggapan dari General Manager pada tanggal 16 Des 2016
Anonymous yang terhormat, Kami sangat berterima kasih atasrate review Anda mengenai kunjungan Anda di ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Arvied Syafarullah Front Office Manager

8/10 Bagus

Pramono, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel bagus untuk liburan keluarga
Overall bagus, hanya parkirannya saja kurang mencukupi
Tanggapan dari General Manager pada tanggal 18 Sep 2016
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Koeswandoko Guest Service Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 16 Des 2016
Anonymous yang terhormat, Kami sangat berterima kasih atas rate review Anda berikan mengenai kunjungan Anda di ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan review Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Arvied Syafarullah Front Office Manager

8/10 Bagus

Shierlly, Surabaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cocok untuk perjalanan bisnis
Saya book hotel ini karena Ara Gading Serpong full book. Lokasi ok dan ccocok untuk perjalanan bisnis. Kamarnya tidak sekecil Ibis budget pada umumnya
Tanggapan dari General Manager pada tanggal 13 Feb 2016
Kepada YTh Ibu Shierlly, Salam hangat dari Ibis Gading Serpong Terima kasih atas kepercayaan yang diberikan kepada kami sebagai sarana akomodasi selama anda melakukan perjalanan bisnis ke Serpong, Tangerang. Kami juga mengucapkan apresiasi kami atas ulasan yang diberikan kepada kami di hotels.com. Semoga kami dapat menyambut ibu kembali di Ibis Gadig Serpong Hormat kami, Bustamar KOTO General Manager

8/10 Bagus

Muhti, Kalimantan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bagus
Menyenangkan dan mengasikan
Dear Mr. Muhti, Salam hangat dari Ibis Gading Serpong Kami mengucapkan terima kasih atas kepercayaan bapak untuk menginap bersama kami di Ibis Gading Serpong. Kami senang mendengar bapak menikmati kunjungannya di hotel kami. Terima kasih atas review positf yang diberikan kepada kami, kami tunggu kedatangan berikutnya Salam hormat, Bustamar KOTO General Manager

10/10 Sangat Bagus

Sumardi, Stillwater

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place for stay!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Didi pada tanggal 30 Agu 2023
Dear Mr. Sumardi,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

8/10 Bagus

Nurjanah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything all ok just bath room need fix cos very old
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Didi pada tanggal 1 Mar 2023
Dear Mrs. Nurjanah,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

10/10 Sangat Bagus

Don

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly staff. Thank you awesome place.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Didi pada tanggal 1 Mar 2023
Dear Mr. Don,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

10/10 Sangat Bagus

Jun hyung

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Didi pada tanggal 1 Mar 2023
Dear Mr. Jun Hyung,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

8/10 Bagus

Wee Kiang

Menginap 1 malam pada bulan Juli 2022

8/10 Bagus

Rico

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Bruno

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Basic hotel but clean
Menginap 5 malam pada bulan November 2021

10/10 Sangat Bagus

chanhyeok

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to stay, location
Stayed for a week on a business trip. The ibis gading hotel is a great place to stay and has a good location, so I was comfortable during my stay. The staffs were all friendly, kind and with great results on all requests. I hope I could stay again next time!
Menginap 5 malam pada bulan Mei 2021

10/10 Sangat Bagus

Rico

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2021

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Reasonable price with cleaning and comfortable stay.
Menginap 1 malam pada bulan Maret 2021

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Februari 2020
Tanggapan dari Jamal Muhamad pada tanggal 14 Feb 2020
Dear Valued Guest, Thank you for the comment score, we appreciate that you feel satisfied, it always pleasures to have a positive result from you. I am sure this feedback will serve as an encouragement to all our staff. we hope your next visit will be more enjoyable than the previous one. Kind Regards, Jamal Muhamad- General Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
よくあるビジネスホテル
お部屋は無難に問題なく。朝食はサラダやフルーツなど新鮮なものが少なく、次回はなしでいいかな。。
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Jamal Muhamad pada tanggal 31 Jan 2020
Dear Valued Guest, Thank you for choosing us as your preferred accommodation during your trip. Your feedback is very valuable for us. We know this rarely happened and we will correction for the improvement, let me express my most sincere apologies for the inconvenience. We are looking forward to welcoming you back and let you enjoy the experience on your next visit. Regards, Jamal Muhamad - General Manager.

10/10 Sangat Bagus

BoonHeng

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tolet is not good maintenance
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Jamal Muhamad pada tanggal 14 Jan 2020
Dear Mr. BoonHeng, Warmest greetings from Ibis Gading Serpong! Thank you for giving us feedback and positive scores. We highly value your comment feedback and will improve the maintenance of the toilet utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon. Jamal Muhamad - General Manager

6/10 Cukup Baik

Bryan

Tidak Disukai: Kebersihan, fasilitas
髪の毛が落ちてたりと、イマイチでした。
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Jamal Muhamad pada tanggal 19 Des 2019
親愛なるブライアン。 イビスゲーディングセルポンでのご滞在に関するご意見をお待ちしております。 ご意見をお待ちしております。ご意見をお聞かせください。 将来的に改善します。 あなたの経験を共有してくれてありがとう、そしてあなたの次の訪問が前のものと同じくらい快適であることを願っています。 敬具Jamal Muhamad-ゼネラルマネージャー

8/10 Bagus

Rachel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My stay at Ibis
Really liked it! Clean, comfy, and the in-room massage is really worth it :)
Menginap 3 malam pada bulan November 2019
Tanggapan dari Jamal Muhamad pada tanggal 17 Des 2019
Dear Rachel, We thank you for taking the time to rate us during a stay at ibis Gading Serpong. We will share your positive comments with our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
日本人出張者
出張で1泊、利用しました。ホテルは奇麗で、ロケーションも良く(向かいにレストランが有り)、フロントスタッフも親切でした。 ただし、部屋に冷蔵庫が無い点のみ、原点材料かと思います。
Menginap 1 malam pada bulan November 2019
Tanggapan dari Jamal Muhamad pada tanggal 16 Des 2019
Dear Valued Guest, Thank you for being our loyal customer. We were very sorry to know you were unhappy, Our refrigerator can apply when the customer have special request upon check-in. We will work hard to fix the issue you experienced when knowing this from your reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you need my assistant please do let me know. Sincerely, Jamal Muhamad - General Manager

8/10 Bagus

Shang Yu

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Jamal Muhamad - General Manager pada tanggal 12 Nov 2019
Dear Mr. Shang Yu on, We thank you for taking the time to rate us during the stay at ibis Gading Serpong. Your positive feedback will serve us as an encouragement to all our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager

10/10 Sangat Bagus

Yushen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worth for the money
good location for business trip
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Jamal Muhamad-General Manager pada tanggal 29 Okt 2019
Dear Yushen, Warm greetings from Ibis Gading Serpong once again, Thank you for giving us feedback and scores us 10 points. We highly value your comment and feedback and will do our utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon. Jamal Muhamad - General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Jamal Muhamad pada tanggal 19 Okt 2019
Dear Valued Guest, Thank you for the comment score, we appreciate that you feel satisfied, it always pleasures to have a positive result from you. I am sure this feedback will serve as an encouragement to all our staff. we hope your next visit will be more enjoyable than the previous one. Kind Regards, Jamal Muhamad- General Manager

8/10 Bagus

Dengshan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Agustus 2019
Tanggapan dari Jamal Muhamad pada tanggal 11 Sep 2019
Dear Dengshan, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

4/10 Buruk

Win, Bangkok

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, fasilitas
Towel and blanket unclean. Staff nice . location good .
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Jamal Muhamad - General Manager pada tanggal 23 Jul 2019
Dear THITIKUN SUCHAIPORN, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. Please accept our sincere apologies for the matters. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Jamal Muhamad - General Manager

8/10 Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good location with factory outlet walking distance
Everything is pretty good. Except the water heater temperature is goes up and down while showering and can be quite hot and then just right.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Jamal Muhamad-General Manager pada tanggal 10 Jul 2019
Dear Valued Guest, Warmest Greetings from ibis Gading Serpong! Thank you for choosing our Hotel as your preferred accommodation during your trip and for taking the time to share your experience with us. Your feedback is very valuable for us. We received your feedback regarding the water heater inconstant temperature, for that, let me express my most sincere apologies for the inconvenience. We are looking forward to welcoming you back and let you enjoy the experience on your next visit. Regards, Jamal Muhamad-General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari JamalMuhamad pada tanggal 4 Jun 2019
Dear Valued Guest, Thank you for taking the time to scores us about your experience at the ibis Gading Serpog. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. We appreciate your sharing your concerns, we are pleased to welcome you back in the next stay. Sincerely, Jamal Muhamad - General Manager

8/10 Bagus

Traveler terverifikasi

Menginap 10 malam pada bulan Mei 2019
Tanggapan dari Jamal Muhamad pada tanggal 28 Mei 2019
Dear Valued Guest, Warmest greeting from Ibis Gading Serpong. Thank you have choosing Ibis Gading Serpong for your destination stay in Tangerang area. We will always keep maintaining our service to satisfy every guest. We are always waiting for your coming to our hotel in the near future. Thank you and Best Regards, Jamal Muhamad-General Manager

8/10 Bagus

Margaliana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2019
Tanggapan dari Rinto pada tanggal 3 Mei 2019
Dear Margaliana, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your best scoring feedback in hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 Bagus

Shang Yu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Maret 2019
Tanggapan dari RintoSary pada tanggal 4 Apr 2019
Dear Shang Yu, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your great score feedback in hotels.com. It is always a pleasure knowing from you and I will share your comments with our team. I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to stay
Nice hotel and good breakfast
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari RigandaTogatorop pada tanggal 18 Mar 2019
Dear Mr./s., Thank you for your review and glad to hear that you love the hotel and our breakfast taste, as part our commitment consistence in deliver perfection service. We noted carefully of your great input to always improve those both areas. Thank you and look forward to welcome you back in our hotel. Yours sincerely Riganda Togatorop General Manager

10/10 Sangat Bagus

Chih-Hung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari RintoSary pada tanggal 26 Feb 2019
Dear Chih-Hung, Thank you for your kind feedback by rating us excellent score during your stay at ibis Gading Serpong, we believe that every single moment is part of our commitment to always improve and keep equal in deliver our service. We hope your next visit will memorable than previous one. Thank you and look forward to welcome you back at ibis Gading Serpong. Rinto Sary - Front Office Manager

8/10 Bagus

Medina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2019
Tanggapan dari Rinto pada tanggal 18 Jan 2019
Dear Medina, We thank you in taking the time to rate us during stay at ibis Gading Serpong. Thank you and look forward to welcome you back to our hotel. Rinto Sary - Front Office Manager

8/10 Bagus

SHENG HAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
印尼米飯風味不太能接受
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari RintoSary pada tanggal 24 Des 2018
Dear Sheng Han, 我们非常感谢您对宜必思加丁塞尔彭酒店住宿的评价。 获得积极反馈总是令人愉快的。 我将与我们的团队分享您的意见。 我相信这些反馈将成为我们所有员工的鼓励,因为我们努力不断提高我们的美食质量。 再次感谢您分享您的经验,我们希望您会像以前一样愉快。 此致,Rinto Sary - 前台经理

8/10 Bagus

Ester

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2018
Tanggapan dari Rinto pada tanggal 7 Nov 2018
Dear Ester, Thank you for taking the time to rate us about your experience during stay. It is always a pleasure to receive positive feedback from our guest. Thank you again for sharing your experience, and we hope your next visit will be more memorable than the previous one. Sincerely, Rinto Sary - Front Office Manager

8/10 Bagus

MEI-CHIEN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很不錯的商務飯店
距離展場不遠,早餐菜色每天均有變化,CP值很高的一家商務飯店
Menginap 3 malam pada bulan Oktober 2018
Tanggapan dari Riganda Togatorop pada tanggal 1 Nov 2018
Dear MEI-CHIEN, We thank you for your great review and to your recommendation. Indeed , our hotel is closed to the biggest exposition ICE and our hotel is appointed hotel. Thank you and look forward to welcome you back to our hotel.

8/10 Bagus

Kueilien

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
尚可,有噪音
整體不錯,睡前房間外有點吵,水是免費卻貼上需付費標籤,應改進
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari Rinto pada tanggal 16 Agu 2018
亲爱的Kueilien, 来自Ibis Gading Serpong的最热烈的问候。 感谢您在我们入住期间的亲切反馈。 首先,我们要对造成的任何不便表示歉意。 如果你昨晚摔倒了,是的,有一小部分酒店项目正在建设标牌安装以扩大我们从外面看的外观变得更加引人注目,我们确实理解这不是我们的原因,而我们应该准备它与小信息公告在 房间。 并且对于基于矿泉水费的标签,它意味着您仍然可以订购少量的额外矿泉水。 也许我们会考虑重新设计标签以使客户更容易。 再次非常感谢您分享信息。 希望我们能在未来欢迎您。 问候, Rinto Sary - 前台经理

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Leuk hotel
De hotel ligt centraal wel goed, maar het nadeel dat je naar de overkant wilde gaan, is het onmogelijk omdat er geen voetgangers oversteek plaats zijn, je moet met de taxi zodat je de overkant bereikt. De personeel is vriendelijk,alert en behulpzaam. Kamers zijn ruim, nadeel is de badruimte te klein en onpraktisch, na douchen is dweilen, verder is de kamerfaciliteit goed, Wifi is goed, de ontbijt is goed met veel keuze.
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Togatorop pada tanggal 12 Agu 2018
Geachte gast, Warmste groet van Ibis Gading Serpong Bedankt voor het beoordelen van ons hotel met 5 uitstekende scores en we waren meer dan blij om je fantastische beoordeling te lezen. Het is altijd een plezier om zulke positieve feedback te ontvangen. Uw genereuze opmerkingen worden enorm op prijs gesteld. Ons getalenteerde en gepassioneerde team is trots op hun aandacht voor detail en zorgt er voor dat elke gast zich welkom en belangrijk voelt. We kijken ernaar uit om je weer te zien, Feel Welcome. Met vriendelijke groeten, Riganda Togatorop-General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Rinto pada tanggal 30 Jul 2018
Dear Mr./s., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rinto Sary - Front Office Manager

8/10 Bagus

John, YSA

Disukai: Staf & layanan, kondisi & fasilitas properti
Wiht a group.
Menginap 7 malam pada bulan Juli 2018
Tanggapan dari Rinto pada tanggal 30 Jul 2018
Dear John, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your nice feedback ain hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 Bagus

BoonHeng

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Rinto pada tanggal 4 Jul 2018
Dear BoonHeng, We very much appreciate your comments rating regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rinto Sary - Front Office Manager

6/10 Cukup Baik

Elly

Tidak Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Juni 2018
Tanggapan dari Rinto Sary pada tanggal 29 Jun 2018
Dear Elly, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your nice feedback ain hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

2/10 Sangat Buruk

shao liang

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juni 2018
Tanggapan dari Riganda pada tanggal 21 Jun 2018
Dear Shao Liang, I thank you for your kind to spent your time to write your review. Thank you for your patronage and sharing your recommendation toward our hotel during your stay. I look forward to welcome you back in the future. Yours Sincerely Riganda Togatorop General Manager

8/10 Bagus

Chicky, TH

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
- Good - Nice staff - Near Shopping Mall just call Grab Car you can go to mall so easy and very fast - Clean Room - Breakfast between 6.30AM - 10.00AM - Have a hair dryer - Bathroom is small when take a bath my arm hit wall , hurt! - in bathroom not have rain shower, cotton pad,
Menginap 2 malam pada bulan Mei 2018
Tanggapan dari Riganda pada tanggal 21 Jun 2018
Dear Chicky , Thank you for your time taking to review our hotel. Thank you for your trust staying with us. We thank you for your recommendation of our strength points. We are very sorry for what has happened to you in the bathroom. Indeed it is a cubicle bathroom as part of our brand Standard. Ibis room size is 18 M3 that made us to use this typical cubical bathroom. in regards to amenities, actually we put notice in the bathroom to contact our housekeeping if you wish to have cotton pad delivered to your room. Thank you again and look forward to see you again in our hotel. Yours Sincerely Riganda Togatorop

8/10 Bagus

Yuet Wan

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfort budget hotel
Great budget hotel with soft bed. Nearby has many restaurant. But cleanliness can still improve further
Tanggapan dari Riganda pada tanggal 21 Jun 2018
Dear Yuet Wan, Thank you for your review and glad to hear that you love of soft bed and indeed , in our areas there are a lot of great choices of good food and vast selection of food. We noted carefully of your great input to improve the cleanliness. Thank you and look forward to welcome you back in our hotel. Yours sincerely Riganda Togatorop General Manager

8/10 Bagus

Adam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location and service
We were here for the new years long weekend, the staff were great and very helpful, the buffet breakfast has a nice selection and caters for a wide variety of tastes. The hotel was busy, which is understandable, and the staff worked hard to keep everbody happy. The only blemish on the stay was the water failure on New Years morning, which, again considering the number of people staying and checking out at the same time, was bound to put pressure on the facilities. We made do with a cold low pressure shower, which was good enough to freshen us up and get us on our way, other than that, great place to stay and will be back.
Menginap 2 malam pada bulan Desember 2017
Tanggapan dari Riganda pada tanggal 6 Feb 2018
Dear Adam, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda TOGATOROP -General Manager

6/10 Cukup Baik

Hsiang-Chih

Disukai: Kenyamanan kamar
It took us at least 1 hours to get a tooth brush after we made the phone call to the front desk. Water is not clean in the morning so can't take the shower.
Menginap 1 malam pada bulan November 2017
Tanggapan dari General Manager pada tanggal 29 Nov 2017
Dear Hsiang-Chih, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager