Bagian depan properti - sore/malam

Ulasan untuk JHL Solitaire Gading Serpong

5 out of 5
JHL Solitaire Gading Serpong
Jl. Gading Serpong Boulevard Barat, Blok. S No. 5, Gading Serpong, Banten

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 21 dari 48 ulasan" "
Penilaian 8 - Bagus. 15 dari 48 ulasan" "
Penilaian 6 - Cukup Baik. 6 dari 48 ulasan" "
Penilaian 4 - Buruk. 3 dari 48 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 48 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

8,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Henry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very recommended
Nice place
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Hanny pada tanggal 11 Jan 2023
Dear Henry OnThank you for choosing JHL Solitaire Gading Serpong as your home away from home and we are glad to heard that you enjoying your stay with us Hopefully we can give you the best services upon your coming back to our hotel RegardsHanny General Manager

10/10 Sangat Bagus

Devira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018

10/10 Sangat Bagus

Willy, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Sebastian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Simply Above and beyond. Everything was super clean, staff was quite profesional and we had the best breakfast ever on a hotel ! Will stay again
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Vivek pada tanggal 29 Feb 2024
Dear (Guest)Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating!I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future.Solitaire Regards,General Manager

4/10 Buruk

Walter, Los Angeles

Bepergian bersama teman
Five stars for the AMAZING (included) breakfast that went above and beyond and ranks up there with the best breakfasts I've experienced anywhere in the world, BUT honestly I can't give more than one or two stars only for the hotel itself. Our room and stay were relatively comfortable, but the five star experience promised by JHL Solitaire Gading Serpong was absent. The room had visible dirt and stains in the corners, particularly in the bathroom, and room-shakingly loud conference music and announcements that began directly above us at 7.30am interrupting restful sleep and making it nearly intolerable to stay in the room for any amount of time. The television displayed black on all channels until I dug behind it to disconnect and reconnect everything. And then after checkout there was a uniformed employee urinating on the side of the hotel in full view of the front entry. Won't be staying here again.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Vivek pada tanggal 8 Des 2023
Dear Mr. Walt Jones, We sincerely apologize for the less-than-ideal conditions you experienced during your stay at our hotel. We understand your concerns regarding the dirt and stains in the room, particularly in the bathroom, as well as the loud conference music and announcements that disrupted your sleep. We assure you that we are taking immediate action to address these issues and will be implementing measures to prevent similar occurrences in the future. Regarding the uniformed employee urinating on the side of the hotel, we would like to clarify that this individual was not an employee of our hotel. We take the cleanliness and professionalism of our staff very seriously and will be investigating this matter thoroughly. Furthermore, we would like to clarify that the visible stains on the marble floor were part of the design and not a result of neglect or poor maintenance on our part. We apologize for any confusion or misunderstanding this may have caused. We appreciate your feedback and are committed to providing you with a superior guest experience. Please do not hesitate to contact us directly if you have any further concerns or questions. We look forward to the opportunity to make things right and welcome you back to our hotel in the future. Solitaire regards,

10/10 Sangat Bagus

heinrich

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Staffs were helpful throughout different departments and attention to details were spectacular. Shoutout to check in staff Widya especially when my credit card have some issues.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Vivek pada tanggal 2 Des 2023
Dear Mr. Heinrich,Warmest Greetings from JHL Solitaire Gading Serpong!Thank you for sharing your experience at JHL Solitaire Gading Serpong. It was a pleasure to read that you were pleased with our food and service.I am looking forward to welcoming you back to my hotel very soon and enjoying our hospitality once moreSolitaire Regards,VivekGeneral Manager

2/10 Sangat Buruk

B

Menginap 1 malam pada bulan September 2023
Tanggapan dari Vivek pada tanggal 11 Okt 2023
Dear Mr. BThank you for taking the time to share your feedback. While I wish you had a better experience, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Sangat Bagus

Stephen, San Mateo

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Vikri Febriyanto pada tanggal 9 Okt 2023
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bagus

Winli

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front office staff were all very friendly especially the lady who checked us in unfortunately I can’t remember the name. Breakfast menu was great but the staffs were not attentive enough, the service used to be excellent before covid but not anymore.
Tanggapan dari Vikri Febriyanto pada tanggal 31 Mar 2023
Dear Winli,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.I look forward to welcoming you back in the hopefully near future.Warmest regards,Vikri FebriyantoFront Office Manager

10/10 Sangat Bagus

Zongren

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is grand and the staff is so friendly and helpful. The rooms are great and it's very clean! I love the bed! It's comfortable it just makes me want to hide under the blanket for a whole day! The Bathtub is big too! The gym, spa and swimming pool is great too! I really enjoyed my time at the hotel and gotten a good rest. And there is so many choice of food for breakfast and it's delicious ! I would definitely come back again in the future.
Menginap 3 malam pada bulan September 2022
Tanggapan dari Lindawati Muhlis pada tanggal 28 Okt 2022
Dear Mr. Zongren, Thank you for sharing your review on your recent visit at JHL Solitaire Gading Serpong. We are pleased to hear that you had enjoying the service and facilities at the hotel and we are looking forward to welcoming you again in the future.Sincerely,Lindawati MuhlisGeneral Manager

10/10 Sangat Bagus

JING WEI

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything is perfect, happy stay.
Menginap 2 malam pada bulan September 2022
Tanggapan dari Lindawati Muhlis pada tanggal 28 Okt 2022
Dear Mr. Jing Wei, Thank you for sharing your review on your recent visit at JHL Solitaire Gading Serpong. We are pleased to hear that you had enjoying the service and facilities at the hotel and we are looking forward to welcoming you again in the future.Sincerely,Lindawati MuhlisGeneral Manager

4/10 Buruk

Nani

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Harga tidak sebanding
Tidak sepadan harga dengan kualitasnya. Padahal berbintang 5. Tempat tidur hanya di susun kembali dan mengganti handuk. Meja dan lantai tidak di bersihkan. Air shower juga kurang deras
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Sekar pada tanggal 29 Des 2021
Dear Mrs. Nani on, It was an honor and privilege having you stay with us during your recent visit to JHL Solitaire Gading Serpong. We would like to apologized for your staying was not up to your expectations. We take this opportunity to thank you for taking time to give us your feedback on our facilities and services. This goes a long way in helping us identify areas that need improvement and our immediate attention. Rest assured that your complaint is looked into and taken up by the concerned department heads for corrective measures. We look forward to welcoming you back to JHL Solitaire Gading Serpong in the near future and assure you of our best services at all times. Sincerely, Lindawati Muhlis General Manager

10/10 Sangat Bagus

Suli

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pleasant stay at junior suite room.
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Sekar pada tanggal 1 Des 2021
Dear Ms. Suli, Thank you for sharing your review on your recent stay at JHL Solitaire Gading Serpong. We are pleased to hear that you had a wonderful holiday enjoying the service and facilities at the resort and we are looking forward to welcoming you again in the future. Sincerely, Lindawati Muhlis General Manager

8/10 Bagus

Ching Chih

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Februari 2020

8/10 Bagus

Minwon

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020

6/10 Cukup Baik

Anton

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Januari 2020

8/10 Bagus

Derek

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was good. The address on the webpage took the taxi to another place.
Menginap 2 malam pada bulan Januari 2020

8/10 Bagus

Jens Peter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Traditional style hotel
Traditional style hotel with good gym and facilities
Menginap 3 malam pada bulan Februari 2020

10/10 Sangat Bagus

Jill B l

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Business Traveller's Haven in Gading Serpong
This is my second stay in this hotel. Service is excellent and checking in was a breeze. The room is big and clean and the aircon was working really well. I asked for a king size bed but got a super king size bed (two super single joined) Bed was very comfortable and for a person with back problems, the bed did not 'swallow' me up! The only issue which could be looked into was whilst joining the two super single bed, the bed head was not aligned, leaving a gap with the electrical sockets at the back of the centre of the bed!!! The breakfast spread was superb, though I did not have enough time to enjoy and try all the spread!!! Checking out was again a breeze and the staff are really very friendly and helpful. Location of the hotel is excellent and is within reach is you are visiting offices in the BSD area. Getting to the shopping malls is also very convenient. If the hotel can look into the air-conditioning in the lobby as I feel that it is rather hot in the afternoon. Overall I am very pleased with my stay and would highly recommend business travellers visiting the BSD area to stay here!!!
Menginap 1 malam pada bulan Januari 2020

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel nice, clean and staff friendly, breakfast have many choices. But water very smelly when I had shower.
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2019
Tanggapan dari General Manager pada tanggal 25 Nov 2019
Dear Valued Guest, Thank you for your great rating. We looking forward to welcoming you back at JHL Solitaire Gading Serpong. Warm Regards, General Manager.

6/10 Cukup Baik

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Where is the sofa..?
For a suite room, it should come with sofa so hotel guests can have a seat to talk inside the room.
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari General Manager pada tanggal 1 Nov 2019
Dear Rachel, Warmest greeting from JHL Solitaire. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience.We are sorry that the overall experience did not meet your expectations and please accept our sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, General Manager.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari General Manager pada tanggal 28 Okt 2019
Dear Valued Guest, Thank you for your great comment. Best Regards, General Manager.

2/10 Sangat Buruk

Diana

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Service is bad
Menginap 1 malam pada bulan September 2019
Tanggapan dari General Manager pada tanggal 30 Sep 2019
DearMs. Diana, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, General Manager.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very bad service, will not stay anymore
Menginap 5 malam pada bulan September 2019
Tanggapan dari General Manager pada tanggal 30 Sep 2019
Dear Anonymous, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, General Manager.

4/10 Buruk

Diana

Tidak Disukai: Staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan September 2019
Tanggapan dari General Manager pada tanggal 26 Sep 2019
Dear Ms. Diana, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope you will give us another opportunity to better serve you in the near future. Sincerely, General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019
Tanggapan dari General Manager. pada tanggal 30 Sep 2019
DearAnonymous, Greetings from JHL Solitaire Gading Serpong. Thank you for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely, General Manager.

6/10 Cukup Baik

Jenny

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Not up to the mark of a 5 Star Hotel
Overpriced room rate and food and beverages
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari General Manager pada tanggal 20 Jun 2019
Dear Jenny, We received your valuable input and will follow up with the respective team here. Thank you for your kind review and look forward to welcome you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari General Manager pada tanggal 20 Jun 2019
Dear Roger, Thank you for your generous review. Looking forward to welcoming you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari General Manager pada tanggal 20 Jun 2019
Dear Kevin, Thank you for your great review. Looking forward to welcoming you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari General Manager pada tanggal 20 Jun 2019
Dear Kevin, Thank you for your generous review. Looking forward to welcoming you back in the near future. Warm regards, General Manager JHL Solitaire Gading Serpong

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Genedral Manager pada tanggal 21 Mar 2019
Dear Ms. Lisa, Warmest Greeting from JHL Solitaire Gading Serpong… Thank you for your kind comment for your recent stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Maret 2019
Tanggapan dari General Manager pada tanggal 19 Sep 2019
Dear valued guest, Thank you. Best regards, General Manager

6/10 Cukup Baik

Yustina

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Need some improvements
This hotel is too strict on their policy. I hope they can review and make changes soon. I can see that the hotel was not busy. However, every time I came, they were always too strict with the check in time. Seriously, if you do have rooms available, why make it so hard for guest to enter their room before 12pm. Do the calculation, you got nothing to loose!! You could only get a good return by allowing guest to check in early. They will be happy to choose to stay again in the future. However, if you keep being too strict like now, I honestly will choose other hotels eventually. Also, please fix the water quality. The water in the bathroom was smell bad and murky. Something wrong with it.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari General Manager pada tanggal 21 Mar 2019
Dear Yustina, Warmest greeting from JHL Solitaire Gading Serpong… We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations. Thank you for your feedback regarding our water we will handle and monitor this problem. In regards check-in time we following the procedure. Please accept our sincere apologies for this convenience. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely,

10/10 Sangat Bagus

Bader

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Maret 2019
Tanggapan dari General Manager pada tanggal 14 Mar 2019
Dear Bader, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari General Manager pada tanggal 14 Mar 2019
Dear Anonymous, Greetings from JHL Solitaire Gading Serpong. Thank you again for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
タンゲラン初の5つ星ホテル
 場所的には街中からは少し奥まったところではあるが、地域最大のモールであるスマレコンモールスルポンから2kmほどに位置し、それなりに便利。タンゲラン初の5つ星ホテルとのことだが、超一流というわけではない印象。全体的に可もなく不可もなくといった感じ。  部屋は調度品が少ないので、35m2とはいうものの広く感じる。床面の絨毯も厚く、防音、空調も問題なし。ベッドのクッションもよく、上質な睡眠がとれる。シャワーの水量は若干物足りず。シャンプー、ボディソープなど出し口が狭く出し難かったので、形を変えた方がよい。  Wifiはかなり速度が遅く、スマホ4G並み。  朝食は種類も多く、卵料理もあり、味もよく、まずまず満足。  従業員はフレンドリーで教育もインドネシアであることを考えると、頑張っているほうであると言える。  ジャカルタより田舎に位置するので、値段的に安い点は良い点と言え、大満足ではないが満足度は高いホテルである。
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari General Manager pada tanggal 8 Mar 2019
大切なお客様へ JHLソリティアゲーディングスルポンからのご挨拶。 私たちはあなたの最近の滞在を私たちと一緒に参照し、あなたの滞在と経験について私たちに話すために時間を割いてくれてありがとう。 全体的な経験があなたの期待に応えられなかったのは残念です。 私の心からの謝罪を受け入れてください。 JHL Solitaire Gading Serpongでは、すべてのお客様に優れたサービス体験を提供するよう努めています。 したがって、あなたのフィードバックは私達にとって非常に重要です。 問題に対処し、将来の発生を防ぐために適切な措置を取っていることをご安心ください。 私たちはあなたがあなたの懸念を分かち合っていることに感謝します、そしてあなたが私たちに近い将来あなたにより良いサービスを提供するもう一つの機会を与えることを私たちは望んでいます。 敬具 ゼネラルマネージャー

8/10 Bagus

ALAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best hotel in Serpong
It’s a very new hotel just opened in Nov this year. Probably the only 5 star hotel in Serpong area. Some restaurants are not even opened yet. Lavish marble used everywhere. Motorised curtains. Comfortable bed. Reasonably good choice of breakfast. However the room facing to The main road is a bit noisy though double layer glass window is used. The toiletries are not matching its 5 star status. I strongly recommend the hotel to use high class toiletries. Other than these everything else are good and I strongly recommend to stay there.
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari General Manager pada tanggal 8 Mar 2019
Dear Alan, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and thank you for taking the time to tell us about your stay and experience. I am sorry that the overall experience did not meet your expectations; please accept my sincere apologies for that. At JHL Solitaire Gading Serpong, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely,

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2018

10/10 Sangat Bagus

Aladwani, Dubai

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love the fancy toilets. Love to have one in my house
Menginap 2 malam pada bulan November 2018
Tanggapan dari General Manager pada tanggal 6 Des 2018
Dear Aladwani, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with our Team. I am sure that this feedback will serve as an encouragement to all of our Team Members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to be of service to you again, in the not too distant future. Sincerely,

10/10 Sangat Bagus

Dorthe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Calm, cool & cozy
my favourite hotel in Taipei
Menginap 2 malam pada bulan November 2018
Tanggapan dari General Manager pada tanggal 6 Des 2018
Dear Dorthe, Warmest Greeting from JHL Solitaire Gading Serpong Thank you for your great comment. For sure we will pass on to all the team. Looking forward to welcoming you back at JHL Solitaire Gading Serpong. Warm regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel to stay
The hotel is nice. The room is large, clean. The hotel breakfast is so so. The Indonesian local food is not so many. The western food is acceptable. The room shower gel is good. At this moment, the nearby restaurant and supermarkets are not many.
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari General Manager pada tanggal 1 Nov 2018
Dear Guest, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with our Team. I am sure that this feedback will serve as an encouragement to all of our Team Members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, General Manager JHL Solitaire

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari General Manager pada tanggal 1 Nov 2018
Dear Guest, Warm greetings from JHL Solitaire Gading Serpong. Thank you for your great score to us, I will share it with my team member here as this score for sure will motivate our staff more and continue to give our best service to all of our guest. Look forward to welcoming you back in the near future. Sincerely, General Manager JHL Solitaire

10/10 Sangat Bagus

Alexi, Leeds, UK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good stay while on a business trip, facilities and staff excellent
Menginap 6 malam pada bulan Oktober 2018
Tanggapan dari General Manager pada tanggal 26 Okt 2018
Dear Alexi, Greetings from JHL Solitaire Gading Serpong. We refer to your recent stay with us and very much appreciate your comments regarding your stay and experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with our Team. I am sure that this feedback will serve as an encouragement to all of our Team Members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to be of service to you again in the near future. Sincerely, General Manager JHL Solitaire

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2018
Tanggapan dari JHL Solitaire Gading Serpong a D Varee Collection pada tanggal 27 Sep 2018
Dear Guest, Thank you for your review of our hotel. We delightful to see you to stay with us in the near future.