Thank you for staying with us and we look forward to welcoming you back at JW Marriott Hotel Jakarta.

Terima kasih atas kesediaan waktunya untuk membagikan pengalaman anda bersama kami. Kami sangat menghargai pendapat anda and menunggu kedatangan anda selanjutnya ke Hotel JW Marriott Jakarta.

Dear R Didi Setiawan, Terima kasih atas waktu Anda dalam membagikan pengalaman menginap Anda bersama kami. Masukan Anda sangat berharga bagi kami dan kami akan melakukan renovasi di beberapa area hotel untuk meningkatkan kenyamanan para tamu. Saya berharap kami dapat meningkatkan kepuasan Anda di waktu menginap Anda selanjutnya. Salam Hangat, Chrestian Pesik Director of Rooms

Dear Theodore,Thank you for staying at the JW Marriott Hotel Jakarta. We are delighted to hear about your recent stay with us. Our associates are devoted to providing exceptional service to ensure you are as comfortable, and thus, can focus on what matters most to you. We look forward to welcoming you back soon. Regards,Sumit JoshiGeneral Manager

Dear Jinwoo, Thank you for sharing your feedback regarding your recent stay at the JW Marriott Hotel Jakarta. We sincerely apologize for any inconveniences you experienced during your time with us. We strive to provide exceptional service and a memorable and revitalizing stay for all our guests, and it is disheartening to learn that we fell short of your expectations. Regards, Sumit Joshi - General Manager

Dear Jinwoo, Thank you for choosing the JW Marriott Hotel Jakarta for your stay. We are delighted that you had a fulfilled stay. We look forward to welcoming our loyal guests back soon. Regards, Sumit Joshi - General Manager

Dear Sangcheal, At the JW Marriott Hotel Jakarta, we believe that true luxury is created by people who love what they do. We are thrilled that with the unconditional service of our associates, you were able to be fully present, replenish your soul and leave feeling nurtured, with a deep sense of well-being. We look forward to welcoming you back soon. Regards, Sumit Joshi

Dear Jinkyum, Thank you for staying at the JW Marriott Hotel Jakarta. We are delighted to hear about your recent stay with us. Our associates are devoted to providing exceptional service to ensure you are as comfortable, and thus, can focus on what matters most to you. We look forward to welcoming you back soon. Regards, Sumit Joshi - General Manager

Dear Guest, Thank you for choosing the JW Marriott Hotel Jakarta for your stay. We are delighted that you had a fulfilled stay and were able to enjoy our transportation service and facilities. We look forward to welcoming our guests back soon and to creating more meaningful moments, together. Regards, Sumit Joshi - General Manager

Dear Sin, Warmest Greetings from JW Marriott Hotel Jakarta. Thank you for choosing to stay with us and taking your valuable time for review us. We are delighted to receiving your full mark on this Guest Satisfaction Survey. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your appreciations with all members of the hotel team. Once again, thank you for your recent stay. All of us at JW Marriott Hotel Jakarta is eagerly looking forward to welcoming you back soon. Sincerely, Orhun Denizoglu General Manager JW Marriott Hotel Jakarta

Dear Douglas, Warmest Greetings from JW Marriott Hotel Jakarta. Thank you for choosing us as your preferred accommodation and taking your valuable time for sharing your experience stay with us. We are delighted to read your generous comment that you were enjoyed the accommodation. There is no better rewards than to know that our guests appreciated our hard work and I am glad to share your kind words and appreciations with all the team members. Once again, thank you for your recent stay. We look forward to welcoming you back at JW Marriott Hotel Jakarta in the near future. Sincerely, Orhun Denizoglu General Manager JW Marriott Hotel Jakarta

Dear Hiroto, Warmest Greetings from JW Marriott Hotel Jakarta. Thank you for choosing us as your preferred accommodation and providing your honest feedback as well. We are delighted to hear that you were satisfied with the service we delivered and the food quality at our Asuka Restaurant. In regards of your feedback about the tissue box that it did not set up in the room and the food quality at the breakfast, I do apologize for the inconvenience and rest assured that your feedback has been shared with the respective department head for further review and improvement. We appreciate our guest feedback as it allows us to reevaluate our product and services to ensure it is in line with our brand and commitment to our guest. Once again, thank you for taking your valuable time for sharing your feedback. We look forward to the opportunity for welcoming you again soon and hope that JW Marriott Hotel Jakarta would be able to exceed your expectation at all areas. Sincerely, Orhun Denizoglu General Manager JW Marriott Hotel Jakarta

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. First and foremost, I and team would like to apologize for not being able to meet your expectation during your recent visit, especially with the one related to the arrival experience, the key card, and the in room amenities. Rest assured that your feedback has been shared with the respective department head to be looked into in details. Once again, my sincere apology for the experience and while we will not be able to take back your experience, we hope you would still give us an opportunity to regain your trust and serve you better in future. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for staying with us especially during this difficult period and sharing your generous feedback as well. We are humbled and delighted by your gracious feedback. Our teams are extremely dedicated to guests’ satisfaction and appreciative feedback such as yours are an immense source of motivation and will always be our greatest reward. Once again, thank you so much for choosing to stay with us and we look forward to welcoming you back in the very near future. Sincerely, Satish Kumar General Manager

Dear Low Peng, Warm greetings from JW Marriott Jakarta. Thank you for staying with us and sharing a very generous feedback as well. We are humbled by your gracious compliments, especially commending our associates hospitality. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours are an immense source of motivation and will always be our greatest reward. Once again, thank you for choosing to stay with us and we look forward to welcoming you back in the very near future. Sincerely, Satish Kumar General Manager

Dear Wulan, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience and we thank you for your appreciation. At your convenience, feel free to share any additional details regarding your stay experience. Your feedback would tremendously be helpful to us as we are progressively learning to adjust our operations with the new situation, the new norm. Once again, thank you for staying at the JW Marriott Jakarta and we hope you would still give us an opportunity to serve you better in the future. Sincerely, Satish Kumar General Manager

Dear Reynold melvin, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us, especially during this challenging period and sharing your generous feedback as well. Rest assured that your feedback has been shared with all of the member of the hotel team. Your commendation will be motivation for us to ensure that we would always provide excellence service consistently to all of our valued guest. Once again, thank you for staying with us and we look forward to welcome you back soon. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience and we thank you for your appreciation. In addition, we have also taken note on your comment regarding some other guests adherence to the health protocols. I have shared your feedback with our team to be looked into in details in order to prevent similar incidents in future. We are committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valuable guests, such as yourself. At your convenience, feel free to share any additional details on how we can elevate your experience further. Alternatively, I would be happy to contact you on your preferred contact detail. Your feedback would tremendously be helpful to us as we progressively learn to adjust our operations with the new situation, the new norm. Once again, thank you for staying at the JW Marriott Jakarta and we hope you would still give us an opportunity to serve you better in the future. Sincerely, Satish Kumar General Manager

Dear JEAN, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period and for taking the time to share such generous feedback as well. We are pleased to note your positive feedback and truly happy to share it with all of the member of the hotel team. It would certainly motivate them to work harder to ensure that every single guest has a great stay with us. At JW Marriott Jakarta, your satisfaction and well-being are essential to us and it has always been our endeavor to ensure that guests enjoy a pleasant and memorable experience with our services. We look forward to welcoming you back with us soon and once again, thank you for your patronage and appreciation. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us during this difficult period. We truly appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. From the comment which you have given us, I am curious to know if there were any elements of your visit we could have enhanced. We take guest’s feedback very seriously and hence would like to know more regarding the matter. At your convenience, please provide us further details so we would be able to learn and improve on those areas. Once again, thank you for staying with us and we sincerely hope that you shall allow us a chance in near future to serve you better. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you for choosing to stay with us and sharing your feedback as well. I apologized for the experience you have had during your recent stay, specifically the one related with our in-room amenities. We truly appreciate that you brought this up to our attention. Rest assured that your comment have been shared with the respective department for quality improvement purposes. Once again, thank you for staying with us and I hope that you would allow us another opportunity to serve you better in the future. Sincerely, Satish Kumar General Manager

Dear Valued Guest, Warm greetings from JW Marriott Jakarta. Thank you so much for such generous feedback. I am delighted to share your feedback with all of the member of the hotel team and I am sure it would only motivate them to strive harder to ensure we would always deliver upon our guest expectation. Once again, thank you so much for choosing to stay with us during this challenging period and we hope that JW Marriott Jakarta will always be your preferred hotel. Sincerely, Satish Kumar. General Manager.