We stayed this hotel on 12 Mar for 1 night. I have complained the bed was too soft and bouncy. I have requested a firm bed on 14 Mar after I return from Macau. To my surprise, the hotel has arranged to place a wooden plank on the bed instead, oh my god, this hard bed not firm, anyway has it removed. The hotel has renovated and upgraded the exterior should also invest to new bed and toiletries. Overall the hotel is good, the staff was helpful and friendly. The hotel has responded to my request and need. Will come back again to stay here