2 kolam renang outdoor, dengan cabana (dengan biaya tambahan)

Ulasan untuk Hard Rock Hotel Bali

5 out of 5
Hard Rock Hotel Bali
Jalan Pantai Banjar Pande Mas, Kuta, Bali

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 443 dari 1000 ulasan" "
Penilaian 8 - Bagus. 352 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 137 dari 1000 ulasan" "
Penilaian 4 - Buruk. 48 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 20 dari 1000 ulasan" "

8,4/10

Kebersihan

8,8/10

Staf & layanan

8,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Putu neny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel hardrock sangat cocok untuk keluarga, banyak activity untuk anak, nyaman dan ramah
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 16 Mar 2022
Hi Putu, Terima kasih atas waktu Anda untuk menulis ulasan ini serta penilaian penuh yang diberikan. Kami senang mengetahui bahwa Anda menikmati waktu berlibur Anda bersama kami di Hard Rock Hotel Bali. Tetap ikuti sosial media kami untuk informasi terbaru, acara mendatang, dan promosi menarik lainnya. Dan jangan sungkan untuk menghubungi kembali apabila Anda berencana untuk berlibur kembali bersama kami di Hard Rock Hotel Bali. Kami menanti kunjungan mendatang Anda, Putu Rockin' regards, Management of Hard Rock Hotel Bali

8/10 Bagus

Soerianto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kamar yang nyaman dan bersih
Kolam renang yang bagus dan lengkap. Rasa masakan sarapan dan salad bar maupun buah-buahan yang disediakan tidak sesuai dengan nama besar Hard Rock Hotel. Perlu ditingkatkan rasa makanan dan ragam makanan yang kurang dibanding dengan hotel bintang lima atau empat lainnya. Kamar yang nyaman dan adanya tempat bermain untuk anak-anak membuat kami ingin kembali ke hotel ini dengan harga kamar tanpa breakfast.
Tanggapan dari General Manager pada tanggal 28 Des 2016
Dear Soerianto, terima kasih atas waktu yang anda berikan untuk menulis komentar ini, Kami sangat senang mendengar anda menikmati fasilitas kolam renang kami, dan juga kamar yang nyaman. Mengenai makanan pada saat sarapan, mungkin anda bisa memberikan informasi yang lebih detail mengenai rasa masakan yang anda maksudkan tidak sesuai dengan nama besar Hard Rock Hotel Bali, karena seperti anda ketahui, disini, kami selalu berusaha untuk menjaga mutu dan kualitas makanan dan minuman yang kami sajikan kepada tamu kami, Ikuti social media dan website kami untuk penawaran - penawaran menarik yang akan datang, Terima kasih Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

8/10 Bagus

Febrian, Jakarta

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family hotel dengan staf yg sangat ramah. Fasilitas yg lengkap dan lokasi yg sangat strategis.

8/10 Bagus

Nicole Renee, Banksia Beach

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Busy but comfortable
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 21 Mar 2024
Dear Nicole, Thank you for having your holiday at Hard Rock Hotel Bali. As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. The activities and hustle bustle within hotel premises may be overwhelming for some people, but our team strive for guest's convenience at most.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Bagus

Roland, Lilongwe

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Hard Rock hotel, Bali reminds me of a typical American hotel, it clean, almost clinical and does everything you want in a hotel. The staff are helpful and actually great people. Food is ok, rooms and facilities are all fine but it lacks the soul that I found in Bali. Don't get me wrong there is nothing wrong with the Hard Rock Hotel, its a good hotel in a great location near the airport, beach and party/shopping areas and it does exactly as intended however if you want to experience Bali culture you need to go elsewhere. Thanks Hard Rock Hotels Bali for a great end to our vacation on truly magical island
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 22 Mar 2024
Dear Roland,Thank you for having taken the time to share your impressions about us.As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service. Like no other, our star studded facilities channels a rock star vibe for every guest to enjoy.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

George

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic service
Menginap 13 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 21 Mar 2024
Dear George, Thank you for staying at Hard Rock Hotel Bali. We are delighted to know you enjoyed every bit of the holiday and pampered by our friendly staff who craft a memorable stay for you and the family. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service.Thank you for choosing us and we shall look forward to being with you on another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Kheng Joo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient n staffs are friendly
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 21 Mar 2024
Dear Kheng Joo, Thank you for staying at Hard Rock Hotel Bali and taking the time to share your kind review. Thrilled to learn the score given as it indicates you had a blast during your stay with us. Your kind compliment is highly appreciated and will be shared with our team, you are a Rockstar!It has been a pleasure of having you and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Yusliana Binte

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 12 Mar 2024
Dear Yusliana Binte,Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!It has been a pleasure having you and we will be looking forward to welcome you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

kirsten

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 12 Mar 2024
Dear Kirsten, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and our team here are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Meryem

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 6 Mar 2024
Dear Meryem,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is so stunning and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

JONATHAN

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
Pool
Menginap 9 malam pada bulan Februari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 4 Mar 2024
Dear JONATHAN, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Bagus

MASAMI

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
とても大きいホテルです。 路面の入口から受付が遠く、受付から部屋までも遠いです。 プールもとても広いので家族連れでも楽しめるでしょう。
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 22 Feb 2024
Dear MASAMI, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and you had a great time by the pool while strolling around our large premises.It has been a pleasure having you and we are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Rachel

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Very family oriented was great for my 18 month old. Stayed in Bali for a month this was the best hotel and area to stay when you have kids
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 19 Feb 2024
Dear Rachel,Thank you for taking time to share your recent stay with us. We are pleased to learn your wonderful compliments towards our family friendly facilities and how our hotel is a perfect choice for an enjoyable family travel. In Hard Rock, we believe every family member deserves a great time, especially the little ones. It has been a pleasure having you and we are looking forward to welcome you and your beautiful family soon for another rockin' holiday!Rockin’ regards,Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Alev, Melbourne

Bepergian bersama keluarga dan anak
Tidak Disukai: Kondisi & fasilitas properti
Property was a little outdated and unfortunately the room smelt like sewerage for our entire stay and the staff did nothing about it. The amenities were great for children (kids pool) although the hotel itself was jam packed and overwhelming and it was not even peak season. Location was walking distance to shops and beach. Food at hotel was average and pretty much, you get what you pay for. I don’t think we will stay here again.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 6 Feb 2024
Dear Alev,Thank you for taking the time to share your recent experience. Regret to learn your stay was not live up to the expectations. After checking backstage, our team managed to assist you twice in regards to inconveniences at bathroom and if you had raised your concerns regarding the unpleasant odor, we are sure our team could have helped you in any way.Hard Rock Hotel Bali thrive to improve in all aspects as guests' convenience is our utmost importance. Just to name a few, we planning to revamp our Rock Shop to offer a better shopping experience, construction of ramp on the main pool stairs which specifically designed to accommodate prams, wheelchairs and redesign Starz Diner restaurant and followed by Sunset Point transformation into permanent breakfast area. Upon completion, this will be a fantastic lift up for an enjoyable stay experience.Thank you for being with us and we do hope to have the opportunity to turn your experience around.Rockin' Regards,Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Mat

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel facilities were great and the staff wonderful, but we had a negative experience when checking in where the previous guests were given a late checkout, and we were not able to get into our room until close to 9 pm. This was despite us previously asking for an early check-in as we had taken an overnight flight from Japan. When we complained we were initially dismissed but asked that the complaint be handled by a manager and they ended up giving us a free dinner which was very nice. The loft room was not really suitable for a family of 5 with teenagers given the single bathroom and lack of privacy and the top room/area got very hot at night even with the AC on full. The pool was great but the pool bar tiny for it's size and it took ages to get a drink if you wanted one. There were no activities for 12-18-year-olds as they were not allowed to join in the kid's activities, and when they asked to join in the adult's activities (bomb comp, pillow fight, tug of war etc.), they were not allowed because the prize was a can of beer. Overall, it was OK for the price (about $400 AUD/night), but ultimately, it was just a large room, so I won't be going back in a hurry.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 1 Feb 2024
Dear Mat, Thank you for staying with us and we are glad that you enjoyed your stay despite some challenges you faced. Your positive feedback towards our facilities and friendly staff is greatly appreciated. Regret to know your overall holiday was not fully enjoyable in certain areas. During high season period, the hassle in hotel premises especially pool can be very high and may overwhelming for some guests. We sincerely apologize for the inconvenience you had upon check in. In the meantime of waiting your room to be ready, our team provide a room for your family to take a break and enjoy the facilities. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.Given the featured amenities, our Loft Room is a perfect choice for family with teenagers or friends traveling together. Should the 3 Queen Bed layout does not suit you well especially in terms of privacy, we suggest guests to book 2 rooms or more. Line up activities are carefully prepared by our Vibe team, especially at pool with schedule that display each game. As our commitment to provide entertainment for all ages, range of games are designated to ensure all guests enjoy the game of choices accordingly. Thank you for being with us and should you consider a return visit to Hard Rock Hotel Bali, we are available at your fingertips to assist you and plan a much more convenient stay.Rockin’ Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Amer

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 30 Jan 2024
Dear Amer, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. Do stay tuned to our news and let us know if we can be of service for the next trip back to Bali. We shall look forward to welcoming you back with us again.Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Leon Libardo Navia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 26 Jan 2024
Dear Leon Libardo Navia,Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. We truly appreciate your feedback and do stay tuned to our news. Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Sun Helen

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really good for kids
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 25 Jan 2024
Dear Sun Helen, Thank you for having you precious holiday with us. As the leading entertainment hotel in Bali, the Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. We highly encourage all guests to have fun with our line up of activities and facilities, especially the little ones. It's great to know you enjoyed every bit of it.Thank you for being with us and we are much looking forward to welcome you back for another rockin' stay!Rockin’ regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Silvia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our stay. Staff are friendly and helpful. Room was clean and modern. We loved the large pool area with different areas to swim and the kids loved the slides and swim up bar that also served kids drinks. We enjoyed the bands playing each night. We will be coming back.
Menginap 9 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 25 Jan 2024
Dear Silvia, Thank you for having your holiday at Hard Rock Hotel Bali. We are delighted to know you enjoyed most of the time at our fantastic pool and pampered by our friendly staff who craft a memorable stay for you and the family. Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

2/10 Sangat Buruk

Rana

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was very dirty when we check in and they didn’t offer changing the room saying that they were over booked
Menginap 10 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 24 Jan 2024
Dear Rana, Thank you for staying with us and taking time to share your recent stay experience. Regret to learn your stay was not up to the satisfactory.After checking backstage, we discovered that our team had met you directly in the room once you raised the concern about the room being dirty. In the meantime, while our team prepares another room to move-in, we are looking forward to meet you at the reception. However, you did not approach the reception to meet our team regarding confirmation to move the another room and we did not hear anything from you either. We regret for falling short of our aim in providing you with an exceptional stay and we do hope to have the opportunity to turn your experience around. Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

caroline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay! super friendly, welcoming staff. everywhere was clean and the atmosphere was just pure holiday good vibes. Our lovely room cleaner even made animals out of the towels for the kids. Activities for the kids everyday was brilliant.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 22 Jan 2024
Dear Caroline,Thank you for having your holiday at Hard Rock Hotel Bali. We are delighted to know you enjoyed the rock star atmosphere and pampered by our friendly staff who craft a memorable stay for you and the family. As the leading family and entertainment hotel in Bali, we believe every family member deserves a great time with the line up activities, especially the little ones! Thank you for being with us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Rose

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hard rock hotel is everything 🙌 the staffs are exceptional 👌 the food is great the facilities is clean it a must for me and my family to visit again. No regret at all.
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 16 Jan 2024
Dear Rose, Thrilled to learn the perfect rating as it shows you had a blast during your stay with us. Our band members are the best! They are the heart and soul of Hard Rock Hotel Bali. Your kind compliments are highly appreciated and will be shared with our team. You are a Rockstar!We are so pleased to learn such a heartwarming review of yours and looking forward to welcome you back for another rockin' holiday!Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Bagus

Sumit Kumar

Menginap 10 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 5 Feb 2024
Dear Sumit Kumar,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Matthew

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Loved hard rock was nothing that I can folt loved everything about it..
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 9 Jan 2024
Dear Matthew, We were blown away by your kind and sweet review of your recent stay with us. The incredible feedback from every guest truly drives us to provide an experience that is second to none. We are looking forward to welcome you back soon on the stage!Rockin' regards,Management of Hard Rock Hotel Bali

8/10 Bagus

Winston

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location by the beach and shopping. Perfect for young families.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 9 Jan 2024
Dear Winston, Inspired by the family's happiness, we believe everyone deserves a great time and our team is here to craft a memorable stay for you. We are thrilled to know you enjoyed the location where the iconic Kuta beach and nearby shopping attractions can be reached by walking distance. It has been a pleasure of having you and we are looking forward to welcome you and your beautiful family back soon for another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Tsukitate

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 2 Jan 2024
Dear Tsukitate,Thank you for choosing to stay with us and taking the time to share the rating. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Bagus

Clinton

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 18 Jan 2024
Dear Clinton, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad to know that you enjoyed your stay overall. It has been a pleasure having you. We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Shipra

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice
Menginap 7 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 25 Des 2023
Dear Shipra,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

4/10 Buruk

Alexandra

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas
this hotel would be at the lower end of the quality of hotels in bali, we all seemed to break out in some itchy rash whoch im not sure was from the bed sheets or what, the shower kept flooding the bathroom poor design especially with kids, and the access to the pool with a stroller is a bit of a mission
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 25 Des 2023
Dear Alexandra,Thank you for taking the time to share your recent stay with us. At Hard Rock, we strive to deliver impeccable service to our guests, therefore, we regret having learned about your concerns after your departure as this prevented us from addressing the issues in a timely manner. Our management will initiate the plan to upgrade our facilities next year by implementing additional changes. This includes construction of ramp on the main pool stairs and specifically designed to accommodate stroller, wheelchairs, etc. Having checked backstage, we found no raised concerns during your stay. It would be great if you let our team know directly in accordance to your inconvenience in the room, as we are confident that our team will assist you in any way possible. We take maintenance and cleanliness very seriously at our hotel and every room should be spotless and fresh. Our team strives for excellence in everything they do when it comes to maintaining our facility and preparing rooms for our guests. We truly hope you're in a good well being now. We are sad for not achieving our goal of providing you with a top notch stay and we do hope to have the opportunity to turn your experience around.Rockin' Regards,Management of Hard Rock Hotel Bali

8/10 Bagus

Sandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Pools are great for kids but property is starting to date a little for a 5 star hotel.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 21 Des 2023
Dear Sandra, Inspired by the family's joy and warmth, we believe everyone deserves a great time and our team is here to craft a memorable stay for you. We are thrilled to know you laid back and had a great time at our fantastic pool. Hard Rock thrives to improve in all aspects as guests' convenience is our utmost importance. Just to name a few, currently we are renovating reception area and upgrading memorabilia collection in the upcoming months. At the same time, we are planning to implementing an online check in procedure for a hassle free experience and revamp our Rock Shop to offer a better shopping experience.It has been a pleasure of having you and we are looking forward to welcome you and your beautiful family back soon for another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Steven

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Breakfast was very good, Hard Rock caters for parents with young children. Overall Its overpriced and overrated! Will not go back!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 21 Des 2023
Dear Steven,It has been a pleasure having you. As a family hotel, we believe every family member deserves a great time, especially the little ones. We are delighted to know you enjoyed the breakfast. Unlike any others, our breakfast spread and its delicious selections really pamper the palate. Your feedback regarding pricing point is understandable, however ours is priced fairly and remain competitive with other international 5-star resorts around Kuta and Bali in general.Delivering amplified service is our commitment and should you have any unpleasant experiences, it would be great if we hear this from you directly as we believe our team will go above and beyond to ensure you had a pleasant experience as possible. Thank you and we do hope to have the opportunity to turn your experience around.Rockin' regards,Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Jun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The staff are amazing. All so polite and welcoming. It’s truly the best hotel for families with children in Bali. The rooms are a little small though for the price you pay. The hotel restaurant and bar is so expensive. Especially with kids who constantly want to snack. Wish there was a cheaper option on site.
Menginap 21 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 20 Des 2023
Dear Jun, Thank you for staying with us and taking time to share the stay experience.It is wonderful to learn the amplified service is truthfully enjoyed by you and kudos to our band members.They are the heart and soul of Hard Rock Hotel Bali. Deluxe Premium Room is convenient for family of 2 adults and 2 kids with 32 m² size. Higher room categories with elevated amenities and more spacious area are available to opt. Your feedback regarding pricing point is understandable, however ours is priced fairly and remain competitive with other international 5-star resorts around Kuta and Bali in general.It has been a pleasure having you. We are looking forward to welcome you back on the stage as there's still so much more waiting to be explored.Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Jian Qiang Keith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service and facilities and pool
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 19 Des 2023
Dear Jian Qiang Keith, Thank you so much for being with us on this holiday. It is delightful to learn you had a great time at our fantastic pool. Our band members are definitely the best! They are the heart and soul of Hard Rock Hotel Bali.It has been a pleasure of having you and we are looking forward to welcome you back soon for another rockin' stay!Rockin' Regards,Management of Hard Rock Hotel Bali

2/10 Sangat Buruk

Yiran

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Who on earth recommended this place, thank goodness we only stayed for one night! Firstly, the hotel has terrible sound insulation! I was woken up three times in one night by people from upstairs and in the hallway. The sound of footsteps from the floor above was clearly audible. The entire hotel lacks any sense of experience, and it's overcrowded! The front desk is in a tiny gift shop, and both check-in and check-out require queuing. Even entering the restaurant for a meal requires waiting in line! Breakfast seems like a cheap buffet! It's crowded and noisy everywhere! The experience is just terrible!!! Secondly, the hotel rooms are tiny, and the toiletries provided are minimal and extremely cheap. The tap water is not potable, and they offer two bottles of water in glass jars! Not even mineral water. Later, at Seminyak, they provided a variety of toiletries and many bottles of mineral water. Moreover, despite being promoted as a family-friendly hotel, the facilities for children are minimal. The hotel lacks service and scenery. Seminyak and Ubud hotels offer breathtaking views at every step, especially Seminyak, with its pool facing the roaring sea – absolutely amazing! It feels like there aren't many people, and the experience is top-notch! At Hard Rock, the pool is enclosed,There's absolutely nothing to see in terms of the garden view, let alone a sea view. Lastly, the service is just average. The staff seem friendly at a basic level, but it's nothing exceptional
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 19 Des 2023
Dear Yiran, Thank you for sharing your recent stay experience. Regret to learn that our concept as an entertainment hotel, high occupancy and location kind of fall short the expectations.Our rooms door have been equipped with soundproof and drop seal as well vinyl carpet on the corridor to prevent outside noise interference, however, we are sorry to hear that you felt inconveniences due to noise from another guest. Deluxe Room is convenient for family of 2 adults and 2 kids with 32 m² size. Higher room categories with elevated amenities and more spacious area are available to opt. Rock Shop currently is designated as reception area since our main reception is being renovated. Upon completion, an enhanced reception area and online check in system will be implemented for a hassle free experience.In tune with our motto "Save The Planet," we attempt to minimize the plastic bottles by providing water bottled glass that can be refilled during the stay. Bali offers numerous tourist destinations with different ambiences and unfortunately our hotel location is not your preference. However, we sincerely hope that this will not impair your overall impression of Kuta as one of the island's most popular tourist destinations.Delivering amplified service is our main commitment and should you have any concerns, it would be great if we heard them directly from you during your stay as our team will assist you in any way possible. Thank you Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Melissa Joan

Menginap 7 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 28 Des 2023
Dear Melissa Joan,Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. Do stay tuned to our news and let us know if we can be of service for the next trip back to Bali.We shall look forward to welcoming you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

megan Jane Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dining options not the cheapest, but not ridiculous. Perfect location, clean, entertaining, ticks every box. Cannot fault the service or amenities. Only downer was the rip off in some things like laundry services and if you’re unlucky enough you need the medical clinic - expect to pay $$$$. Overall excellent 9/10
Menginap 7 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 7 Des 2023
Dear Megan Jane Elizabeth, Thank you for having your holiday at Hard Rock Hotel Bali. So glad to know our team amplified your stay experience and you loved every bit of it. As Kuta beach is just a stone's throw away from hotel, we trust you enjoy most of the time strolling around this iconic location. Your feedback regarding pricing point is understandable, however ours is priced fairly and remain competitive with other international 5-star resorts around Kuta and Bali in general.We are looking forward to welcome you back to the stage as there's still so much more waiting to be explored.Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Yim Hang

Menginap 4 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 7 Des 2023
Dear Yim Hang,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

martin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service remarquable du hard rock hotel bali
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 6 Des 2023
Dear Martin, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are delighted to hear that you enjoyed your stay and truly appreciate your lovely words about us. We certainly hope we will be able to have you with us again as there is more to savour in the coming years ahead. We shall look forward to being with you in the future.Rockin' regards,Management of Hard Rock Hotel Bali

8/10 Bagus

Jun

Staff are so friendly. Perfect hotel for kids. Rooms are a little small and clostaphobic.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 1 Des 2023
Dear Jun,Your lovely words regarding our band members are highly appreciated as they are the heart and soul of Hard Rock Hotel Bali. The deluxe room is convenient for family of 2 adults and 2 kids with 32 m² size. However, higher room categories are available with more spacious area and elevated amenities to opt. We will be looking forward to welcoming you and your family back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

8/10 Bagus

Amran

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Need to improve the breakfast menu.
Menginap 6 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 1 Des 2023
Dear Amran, Thank you for taking time to share your feedback. We really appreciate it. Our Chef is currently looking into breakfast menu for improvements and we believe it will be a fantastic lift up for the experience of our guests. It has been a pleasure having you and we will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Ryuji

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ほぼ満点
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 28 Nov 2023
Dear Ryuji,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Zina

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Property was average, the breakfast was tasteless & very basic. The rooms where clean but the overall resort is in Kuta and which is quite dirty. The staff where friendly and their service was great!
Menginap 6 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 20 Nov 2023
Dear Zina, Thank you for taking the time to share your feedback. It has been a pleasure having you. Regret to learn the inconveniences which caused your precious holiday to fall short of expectations, especially when it comes to breakfast. Nevertheless, we are delighted to learn your appreciation that considered Hard Rock Hotel Bali's band members and service as lovely.We have a magnificent array of dishes and there is something for everyone in the breakfast spread. Having checked backstage, we found no raised concern during your stay and would be great if we hear this from you directly as we believe our team will go above and beyond to cater to your liking and ensure you had a pleasant dining experience as possible.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, we do hope to have the opportunity to turn your experience around.Rockin' regards,Management of Hard Rock Hotel Bali

8/10 Bagus

jaimie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We all had a great time
Menginap 4 malam pada bulan November 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 15 Nov 2023
Dear Jaimie, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Wilma

Disukai: Kebersihan, fasilitas
This place is good for families with children. Lots for the kiddies to do. Great pool and slides. Not good if you like it more quiet. Kids running up and down the halls at 5 am and then late at night. Blame the parents for this. When the kids went to bed the party goers came out and didn’t seem to care that maybe other guests might be sleeping and maybe they shouldn’t be shouting at each other the entire length of the hall. This noise went on from about 10pm until around 1 or 2 am. My first room was musty smelling and the bedding was damp. AC apparently not operating properly .. room was cool but clammy and cold so humidity was not being removed. I did get moved to another room but only after asking twice. The rooms were clean and the bathrooms are nice .. except the cord on the blow dryer is so short that you cannot use a mirror when doing your hair. Rain shower was good. The electrical plugs are universal so no need to bring an adapter. Breakfast was great ..lots of options. The staff, with the exception of one, were exceptional. I paid $600 CAD for three nights .. would I stay again? No. I prefer quiet.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 6 Nov 2023
Dear Wilma, Thank you for taking the time to share your recent stay experience. As the leading entertainment and family hotel in the island, Hard Rock Hotel Bali caters to entertainment for everyone, channeling music and modern lifestyle into every elements. Regret to know our concept and high occupancy at that moment affecting the enjoyment of your stay. Our rooms door have been equipped with soundproof and drop seal as well vinyl carpet on the corridor to prevent outside noise interference, however, we are sorry to hear that you felt inconveniences due to noise from another guest and that was still disturbing.We will certainly pay close attention to your feedback regarding musty smell in the room. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, we do hope to have the opportunity to turn your experience around.Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

SEUNG HOON

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 26 Okt 2023
Dear SEUNG HOON, Thank you for having taken the time to share your recent experience at Hard Rock Hotel Bali. We are glad that you enjoyed your stay overall. We truly appreciate your feedback and do stay tuned to our news and let us know if we can be of service for the next trip back to Bali.We shall look forward to welcoming you back with us again.Rockin' regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Helen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 25 Okt 2023
Dear Helen, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Sam

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is perfect there.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 30 Okt 2023
Dear Sam, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!We will be looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Ginna

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Start from check in the FO staff was kind and friendly, they even gave us afternoon tea while waiting for the room just for 15minutes, what a service. The hotel full of facility for the toddler and kids, and dont miss their foam party every Saturday evening, options for breakfast not really much, which is fine, they also have kids corner options. But your staff on Roxity kids club really not represent Hard Rock, which is really different with staff i met during bfast and FO. She talk with us very not nice and the voice tone like she dont talk with their guest. You have to train their hospitality. Overall hard rock was a best experience with family
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 23 Okt 2023
Dear Ginna,Thank you so much for being with us on this holiday and it has been a pleasure having you.As the leading entertainment hotel in Bali, Hard Rock brand caters to entertainment for everyone, channeling music and modern lifestyle into every elements of our hotel. We are thrilled to learn the given score and a pleasure to know you enjoyed our rock star atmosphere and amplified service by our team, whom we are so proud of as they are the ones who rockin' your stay experience, especially to your little ones. Further to your concern regarding communication skill of one of band members, this has been addressed properly to the related department for further investigation. We certainly note your advice as a token for improvement. Once again, thank you for choosing Hard Rock Hotel Bali. We will be looking forward to welcoming you and your beautiful family back soon for another rockin' stay.Rockin’ Regards,Management of Hard Rock Hotel Bali

6/10 Cukup Baik

Victoria

Tidak Disukai: Staf & layanan
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 20 Okt 2023
Dear Victoria, Thank you for choosing Hard Rock Hotel Bali. Let us know if we can be of any further assistance to make your upcoming stay a 5-star experience.Rockin’ Regards,Management of Hard Rock Hotel Bali

10/10 Sangat Bagus

Susan Claire

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Management of Hard Rock Hotel Bali pada tanggal 20 Okt 2023
Dear Susan Claire,Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali