2 kolam renang outdoor, dengan payung kolam renang dan kursi berjemur

Ulasan untuk Sofitel Macau At Ponte 16

4.5 out of 5
Sofitel Macau At Ponte 16
Rua Do Visconde Paco De Arcos, Macau

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 460 dari 1003 ulasan" "
Penilaian 8 - Bagus. 383 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 110 dari 1003 ulasan" "
Penilaian 4 - Buruk. 32 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 1003 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

KEN

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
・ホテルの内装がきれい。 ・室内の設備もよい。 ・バスタブのお湯の水圧がよく、バスタブ自体も広くて快適。
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

kunal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Jenny Liang from Guest Experience Team pada tanggal 3 Mar 2024
Dear Respect Guest, Bonjour! Lei Ho.It's very regretful to read that your recent stay was not up to your expectation, we would love to learn more about your stay in order to find out the problem and continuously improve. Please feel free to contact us directly for further sharing, we hope to have you back soon for a better experience at Sofitel Macau. Sofitel Macau at Ponte 16

2/10 Sangat Buruk

YEO JIN

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The hotel itself(condition of room, tourist attractions near hotel, breakfast etc) was quite nice However, I would like to point out the serious confusion and frustration that this hotel caused to my travel. Even though I was waiting at the correct line of the shuttle at the right moment, I was driven to the other terminal(This hotel provides shuttle services to two terminals) The driver couldn’t speak any English, so when I found out I was driven to the wrong terminal, I couldn’t get any help. Because of that I missed my turbojet leaving Macau, which caused further problems on my travel schedule. I reported this matter and asked momentary compensation for missed ticket fee for turbojet and bus ticket fee which was needed to move to another terminal. But they replied that they would provide free upgrade of room when I stay in the hotel in the future. That is neither a realistic compensation for those people like me who have no future plan to visit Macau in the near future, nor a compensation that I asked. I was deeply disappointed by the hotel’s mistake and the response after I reported the complaint.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jenny Liang from Guest Experience Team pada tanggal 3 Mar 2024
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

8/10 Bagus

Rukan Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very walkable to tourist areas.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Junichi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
外国人が宿泊するには不便なエリアで食事をする所もありますが外国人を受け入れるようなレストランは少なかったと思われます。ホテルの施設も高級ホテルと期待していましたが施設は古く、スタッフもフレンドリーでは無く、香港へのバスターミナルへの行き方をフロントに聞いても丁寧な説明はして貰えず残念でした。
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Mary Jogen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great value for your money. Very good facilities, efficient and friendly staff, good food.
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

AN NA

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Thomas

Disukai: Staf & layanan
Acceptable , free shuttle from the border to the hotel . But the coffee shop opens at noon, not convenient for who
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Fishball

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

6/10 Cukup Baik

?

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
都ok方便 不過唔太抵住
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari 賓客體驗團隊 敬上 pada tanggal 16 Jan 2024
尊敬的貴賓,感謝您選擇入住澳門十六浦索菲特酒店並給予我們寶貴的反饋,非常遺憾沒得到您的滿分反饋,我們將繼續不斷努力提升服務體驗,期待有機會歡迎您再度光臨。祝您幸福安康!

10/10 Sangat Bagus

pui yi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
所有員工都係非常有禮貌,酒店房間非常整齊及整潔!我每次都澳門遊覧一定係住十六浦。
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Marcus

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Kam Keung

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

10/10 Sangat Bagus

Jiaxin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is very convenient for tourists.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Patricia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was beautiful and the room was large. I would recommend this hotel
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Wai

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hope the got more shuttles bus can go to the other side of town
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tsz Ngo

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Man

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jenny Liang pada tanggal 24 Des 2023
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

10/10 Sangat Bagus

Jenny

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Kyungho

Bepergian dalam rombongan
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jenny Liang pada tanggal 23 Des 2023
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

8/10 Bagus

SHIH FANG

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Damian

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Nice hotel in old part of Macau
We had a great stay at Sofitel. Located out of tacky strip, close to the old town was for sure an advantage. Hotel is showing its age already, however staff make it all up. Surely can recommend.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Chan Yu

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Ellayne kin bing

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

HIU CHIANG

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jenny Liang pada tanggal 12 Des 2023
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

8/10 Bagus

Hock Wai

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Tan Soo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have nit receieve the refund yet. Kindly call me at 81820283 or gsptan88@gmaol.com if you have any questions. Thanks.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jenny Liang from Guest Experience Team pada tanggal 30 Des 2023
Dear Respect Guest,We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. We have informed concern department to reply you back regarding the deposit refund issues.Please let us know if you need any further assistance.Best regards,

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The best hotel in Macau

10/10 Sangat Bagus

Hei

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan November 2023

4/10 Buruk

Fiona h c chong

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Chi Tuk

Traveler bisnis, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

HO MING

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Hau Wa

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sofitel Macau never disappoints. I've stayed here during most of my visits to Macau and the rooms are always spacious, immaculately clean, and beyond comfortable. Even the standard Sofitel room is way beyond the amenities of a hotel suite in some of the more well known hotel chains. The staff are very friendly and treat guests with the utmost professionalism.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

LAU CHING

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

FRANK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
From the moment I walked in staff greeted me. Starting most importantly with Jenny everyone exemplified the best in professionalism and courtesy to each and every guest!
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

O'Brien Sylvie Wai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Charming
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Chihyi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
除了沒有咖啡機,其他都很好
優點:地點理想,房間視野極佳。 缺點:房間內無咖啡機,只有即溶咖啡。
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Mary Jogen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
relaxing place to stay, approachable staff, excellent service and reasonable rates.
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

mayumi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
中々良かったです。
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Restu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

chung ko

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast Buffet is the best to add on. Nice staff. Room design is still the best for this area.
Menginap 3 malam pada bulan November 2023

8/10 Bagus

Pui Yin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
friendly staffs and clean rooms
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Chi Hong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and helpful
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Judy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location central to Macau. Staff is attentive and helpful. Well worth the price I paid
Menginap 6 malam pada bulan November 2023

10/10 Sangat Bagus

Chi Keung

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
方便
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Hau Keung

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

susan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
All round Fantastic Hotel. Restaurants, food, rooms and service excelent. Absolutely nothing was too much if needed help or advice. Always someone yo help. Facility's superb. Would definitely recommend 👌
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Chor Peng

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good housekeeping and the housekeeping staff are doing a good job.
Menginap 5 malam pada bulan November 2023

8/10 Bagus

KAI MAN KEVIN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023