5 kolam renang outdoor, dengan payung kolam renang dan kursi berjemur

Ulasan untuk Grand Hyatt Bali

5 out of 5
Grand Hyatt Bali
Kawasan Wisata Nusa Dua BTDC, Nusa Dua, Bali

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 569 dari 1008 ulasan" "
Penilaian 8 - Bagus. 276 dari 1008 ulasan" "
Penilaian 6 - Cukup Baik. 89 dari 1008 ulasan" "
Penilaian 4 - Buruk. 42 dari 1008 ulasan" "
Penilaian 2 - Sangat Buruk. 32 dari 1008 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,6/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Nukman

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari Grand Hyatt Bali Team pada tanggal 26 Nov 2019
Dear Nukman, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your review. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 Sangat Bagus

Bho

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Petugas hotel ramah
Semua petugas hotel ramah"... Pemandangannya bagus"... Pantai bersih n luas, air d pantainya pun jernih, bila air lautnya surut maka akan terlihat batu karang yg d tumbuhi rumput yg hijau... Dekat dngn water blow n bali collection... Cm kebersihan kurang sempurna, d kolam renang yg kecil, ada lumut d lantainya, lantai teras depan kamar jg agak lengket kl d injek, mungkin lengket akibat air laut,... Selebihnya puas bngt nginep d sini...
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Grand Hyatt Bali Team pada tanggal 5 Jun 2019
Dear Bho, Salam Hangat dari Grand Hyatt Bali, Terimakasih sudah meluangkan waktunya untuk memberikan ulasan mengenai pengalaman Anda menginap di Hotel kami. Kami senang mengetahui bahwa Anda memiliki pengalaman menginap yang luar biasa. Kami juga menghargai komentar Anda mengenai beberapa aspek yang dapat kami tingkatkan. Kami menantikan kesempatan istimewa lainnya untuk melayani Anda kembali di Grand Hyatt Bali dan menciptakan lebih banyak kenangan. Salam hangat, Grand Hyatt Bali Team

8/10 Bagus

Simon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang nyaman untuk liburan keluarga
Semuanya baik.

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location on the beach was fantastic, the room was exceptional and the staff could not do enough to help and were all so friendly. The whole site is huge and after a week we were still discovering new areas. It would have been nice to have had a better "introduction" talk explaining what was included, such a free cocktails and meals in the Grand Club, which was included in the room we booked.
Menginap 7 malam pada bulan Maret 2024

2/10 Sangat Buruk

EHAB

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
When we first checked in into our room, the bed had stains on it and the bathroom had smudges of sauce/blood. We asked them to come to clean it. Then we realised the fridge was not working and kids couldn’t have the milk as it was warm and they came and replaced fridge. Also the pillows were very high and a low amount. For a 5 star hotel it should have enough staff but there are hardly any staff around to help you or for you to order. Keep away as it is not worse the money.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 25 Mar 2024
Dear EHAB,Thank you for your feedback. I am really sorry to learn of the disappointing experience you had. We value your insight about the room facilities and guest service, rest assured that we will take the necessary actions to prevent reoccurrence of this situation in the future. We sincerely hope that this atypical experience will not deter you from considering us in the future. Warm RegardsSimon GrahamHotel Manager

6/10 Cukup Baik

Harbans

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 20 Mar 2024
Dear Harbans,Thank you for taking the time to share your review. We hope to have you with us again in the future.Warm RegardsSimon GrahamHotel Manager

6/10 Cukup Baik

john

For Bali, this was quite overpriced, or at least at the time I stayed it was. The rooms are dated and smallish. The room balconies are tiny. The grounds are pretty but for Bali, nothing too unusual. For a little more money you can find something spectacular in this area, like Kempenski.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 20 Mar 2024
Dear John,Thank you for taking the time to share your review and please accept my sincere apology for the disappointing experience you had. Rest assured that your situation has been addressed and we can assure would not be present on a return visit.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

Tatiana

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Mycket trevligt hotel med jätte stort area, flera stora swimmingpool, vackra gårdar är välskött, mycke blommor. Väldigt rent. Trevligt personal.Rummet är sliten och behöver uppfräschning. Stora rum,bekväm säng. Lång strand med vit sand, rent,tidsvatten. Vid låg vatten är upp tull knä. Vi bokade rum med lounge service. Mycket bra frukost, vatten,kaffe,tea hela dagen. På kvällen lätt middag med alkohol drinkar. Skulle vllja komma tillbaka
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 5 Mar 2024
Dear Tatiana,It is great hearing that you had such a memorable visit and found the service provided by the team was excellent. To learn that you would return again in the future really is amazing. We hope to welcome you back again on your next visit to Bali.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

Liong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear Liong,Thank you for sharing your delightful review. We look forward to your return soon.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Luke, Hammod Park

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect for families. One of the best hotels we've stayed at in Bali.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear Luke,Thank you for your generous compliment of our resort. We truly hope that we would have the opportunity to welcome you back to us here in Bali in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Yusuke

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
施設はキレイでキッズクラブやイベントが充実しており家族連れには最適なホテルでした。 プールも広く清潔で海へのアクセスも良好。スタッフの方もホスピタリティに溢れ気持ちの良いに滞在でした。 子連れでバリにする場合はまず選ぶべきホテルと言えるかと思います。
Tanggapan dari Hotel Manager pada tanggal 5 Mar 2024
Dear Yusuke,I am pleased you enjoyed our extensive facilities and attentive team members with your beloved family. We look forward to welcoming you and your family back for another memorable stay.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear laura,Thank you for sharing your delightful review. We look forward to your return soon.Warm regards,Simon GrahamHotel Manager

8/10 Bagus

JIE

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 22 Mar 2024
Dear JIE,Thank you for taking the time to share your positive review. It’s great to hear that you had a wonderful stay. We look forward to welcoming you back at the resort for another memorable stay.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

Dirk

Disukai: Fasilitas
Das sehr freundliche Personal hat jeden Wunsch erfüllt, die Anlage ist ein megagepflegter Park , die Pools kristallklar , das Essen in den Restaurants lecker und preislich ok - rundum die PERFEKTE Hotelanlage. Gerne jederzeit wieder !!!👍👍👍 - 5 Sterne ohne Diskussion !!
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 5 Mar 2024
Dear Dirk,Thank you for your positive feedback. We’re glad to hear that the beautiful property and extensive facilities made your stay enjoyable. We look forward to hosting you again in the future.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

Avner

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place. Excellent pool, very well done and beautiful. Great slide for the kids. Nice beach. Italian restaurant is very good. Staff is wonderful. Overall, an awesome place. One downside: King bed is two twins pushed together, and it is very hard. Not a plush soft bed. Slept fine in it, but expected something different.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 5 Mar 2024
Dear Avner,It’s amazing to hear that you had a wonderful stay with the extensive resort’s facilities and the dining offerings. Your mention on the bed is very well noted for our improvement moving forward. We look forward to welcoming you back at the resort.Warm RegardsSimon GrahamHotel Manager

6/10 Cukup Baik

ILARIA

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear ILARIA,Thank you for sharing your review. We hope to welcome you back at the resort.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Amanda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fabulous resort
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear Amanda,We're delighted to learn you had an amazing stay. We look forward to welcoming you again in the near future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Sarah Jane

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet season perfect do nothing, laze by the pool, eat, drink, sleep, repeat. The Balinese people and the hotel staff are GENUINELY happy to be of service. So refreshing. Club Access will be a must for any future visits. Thank you to Sutrisna and all the Club staff. You made this a perfect short break.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 5 Mar 2024
Dear Sarah Jane,Thank you for staying with us and it’s wonderful that you had an amazing and relaxing experience. I am also glad that Sutrisna had elevated your stay with his genuine hospitality. It will be a pleasure to have you with us again in the future.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

Michiyo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel staff are very nice and kids friendly place. Close to Bali Collection shopping mall & Beach front and feeling real relaxing Only negative is room is little bit old. But nice and clean. I love the hotel Definitely I will stay again.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 5 Mar 2024
Dear Michiyo,Great hearing you appreciated our beautiful resort and the extensive facilities. We look forward to your return sometime soon.Warm RegardsSimon GrahamHotel Manager

10/10 Sangat Bagus

Tina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A wonderful resort hotel close to the airport.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear Tina,It's wonderful to learn you had a great stay. We look forward to welcoming you again soon.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Emese, Los Gatos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely place. Perfect beach access. I hope we’ll be back
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Feb 2024
Dear Emese,Glad hearing that you had a pleasant stay with our beautiful resort. Thank you for sharing your positive review and we look forward to the pleasure of having you with us again in the future.Warm RegardsSimon GrahamHotel Manager

8/10 Bagus

Saritha, stamford

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 22 Mar 2024
Dear Saritha,Thank you for staying with us and it’s great knowing that you had a pleasant stay. We look forward to welcoming you back for another memorable experience.Warm RegardsSimon GrahamHotel Manager

8/10 Bagus

Sybil

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Feb 2024
Dear Sybil,Thank you for your kind review and we look forward to your return soon.Warm RegardsSimon GrahamHotel Manager

8/10 Bagus

montgomery

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear montgomery,Thank you for sharing your delightful review. We look forward to your return soon.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Johan Willem Henri

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel- has everything
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 17 Jan 2024
Dear Johan Willem,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

montgomery

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 17 Jan 2024
Dear Montgomery,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

8/10 Bagus

Sunil

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
The property is a bit older and I think it deserves some renovation. We were allocated a room which started to leak from the aircon duct, the staff moved us to another room. the housekeeping staff on occasion forgot to refill our shower gel and clean some glass on the floor, we needed to make several calls to them be able to fulfill our request. The property had a lot of activities for childern like game rooms, creche's, pools etc.which was a positive. The beach was very clean and the pool was amazing , we had a great time using these facilities. The restaurants (in-house) are very expensive and not as good as they need to be. The Bali Collection, right outside the resort had several dinner options which is what we availed most of the time. Overall, I wouldnt stay here for 2 weeks at a stretch like we did, but I would give it a 4/5 star review.
Menginap 12 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 19 Jan 2024
Dear Sunil,Great knowing you enjoyed the extensive facilities available and the beautiful location. Rest assured myself and the team have taken your stay experience on board to make improvements to the service we provide. We look forward to your return in the near future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Yasuharu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
バリコレクションに近くて便利。夜も退屈しない。
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 19 Jan 2024
Dear Yasuharu,Thank you for staying with us and it’s great knowing that you had a pleasant stay. We look forward to welcoming you back for another memorable experience.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Masuyoshi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 17 Jan 2024
Dear Masuyoshi,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

??

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 17 Jan 2024
Dear Valued Guest,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

2/10 Sangat Buruk

Ryusei

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 17 Jan 2024
Dear Ryusei,Thank you for your review and we apologize that your last visit did not entirely meet your expectations. We sincerely hope to welcome you back in the future.Warm regards,Simon GrahamHotel Manager

8/10 Bagus

Renoy

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 4 Jan 2024
Dear Renoy,Thank you for your review. The team and I look forward to welcome you back.Warm regards,Simon GrahamHotel Manager

6/10 Cukup Baik

VARUN

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Overall great hotel and facilities but the rooms need maintenance! Aircons in the rooms do not work properly
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 2 Jan 2024
Dear Varun,It is great knowing that you had a pleasant stay. We value your feedback, including your experience at the room for our improvement moving forward. The team and I look forward to your return visit in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

??

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 19 Jan 2024
Dear Valued Guest, Thank you for your positive feedback. We look forward to welcoming you back for another memorable experience in the near future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

YU

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 2 Jan 2024
Dear YU,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Baljit

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 17 Jan 2024
Dear Baljit,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

8/10 Bagus

Darryl

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We asked for two adjoining rooms and the staff did what they could to accomodate it. In the end they over delivered with adjoining rooms with a connecting door. The down side to that was that obviously the hotel has aged a bit. The air conditioning in both rooms was sub par and you could still perspire even though the settings were maxed out. In the end we had to get a maintenance man to clean the ducts and filters. After that, it worked better albeit not ideal. The other issue was a backed up toilet in one of the rooms. Again a maintenance man came to resolve the issue in a timely fashion. After a few goes with his plunger the toilet started to work again but there was still a slight stench coming from the cistern that led us to use only one for the remainder of our stay. All in all the staff did their best to accomodate us. The surroundings were very peaceful and we loved the dining options - a special shout out to the staff at Garden Cafe and Salsa Verde, they were very sweet and helpful with suggestions, the dish of note was the wagyu at Salsa Verde, it was melt in your mouth perfection! Our package also included the daily breakfast and happy our buffets. The value in those were insane! Free flow of soft drinks and coffees, daily changes in food options. No wonder we gained weight! And all topped off by very lovely and accommodating staff.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Natalie B,Thank you for sharing your lovely experience. I am delighted to hear that your recent stay was a wonderful one. Your feedback is very well noted, and rest assured that we will take the necessary actions to improve our services. We hope to have the pleasure of serving you again in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Sunam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
클럽이용, 가족여행은 역시 하얏트
클럽 이용가능하여 아침부터 저녁까지 현하게 쉴수있었음. 그리고 저녁에 칵테일 및 술종류도 많아요 어린이2명까지 한방에 숙바구가능하여 4명이 지내기 좋습니다
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Sunam,Great hearing that you and your family thoroughly enjoyed the stay and pleased to note that you had a wonderful holiday in Bali with the Club privileges. It will be a pleasure to have you with us again in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Melvin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Melvin,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

2/10 Sangat Buruk

Bee Wah

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
On the day of arrival 15/12, we were checked into a room which was way too far and difficult to find. Got it changed to one nearer the lobby. My husband got unwell on the first night. Had a fever and body aches. . On the 3rd day, to my shock, when I asked for beddings to be changed, I helped housekeeping and saw a mouldy wet patch on the duvet. It's was covered by the duvet cover ,so we didn't see I till we changed the beddings. My husband's condition got worse, fever, loss of appetite, which I believe was made worse by the mouldy duvet that he covered over him . The spores of the mould is truly bad for the health. I complained to the manager and they offered a complimentary 60 mins spa massage. And after much effort to get compensation, they waived the 1st 2 days dinner which was less than 1 million Idr and another dinner yesterday. . What I am trying to say , is that it wasn't enough when the guest health is affected by some dirty mouldy duvet. My partner got really sick. So what would you do Expedia , as we booked the hotel through you??
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 29 Des 2023
Dear Bee Wah,Thank you for your feedback. I am really sorry to learn of the disappointing experience you had. We value your insight about the room, and rest assured that we will take the necessary actions to prevent reoccurrence of this situation in the future. We sincerely hope that this atypical experience will not deter you from considering us in the future. Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Karan

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Paradise
Exceptional, from the time we arrived to the time we left. We will be back.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Karan,Thank you for sharing your wonderful review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

matt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Agus, Anita and the management team really looked after us, the level of service totally exceeded our expectations, we have travelled extensively and the service at the Grand Hyatt is unmatched in my experience
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Matt,Thank you for sharing your review and it’s delightful to learn more of your positive comments about our resort and the hospitality extended by our team. It’s also delightful hearing that Agus and Anita had provided courteous assistance and elevated your experience. We look forward to welcoming you back to our resort in the future.Warm regards,Simon GrahamHotel Manager

6/10 Cukup Baik

Sonia

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
The Air conditioning in the room did not work for 2 days.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Sonia,Thank you for your feedback. I am really sorry to learn of the disappointing experience you had. We value your insight about the room, and rest assured that we will take the necessary actions to prevent reoccurrence of this situation in the future. We sincerely hope that this atypical experience will not deter you from considering us in the future. Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Aiai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear Aiai,Thank you for sharing your delightful review. We look forward to your return soon.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Timoteo, WESTMINSTER

Menginap 6 malam pada bulan November 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Timoteo,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Sun Joo

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
너무너무 좋았어요.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Hotel Manager pada tanggal 7 Des 2023
Dear Amy,Thank you for sharing your review. We look forward to your return visit soon.Warm regards,Simon GrahamHotel Manager

6/10 Cukup Baik

Fozia

Bepergian bersama keluarga
Disukai: Staf & layanan
The hotel Grand Hyatt overall was good the pool and facilities were excellent, the staff were amazing and always helpful and attentive. Breakfast and dinner was superb. However, for a 5 Star Hotel our room was very disappointing: 1. Damp in the ceiling 2. Ants inside the room 3. The door to the balcony kept breaking 4. For 2 nights we had loud music coming from near hotel grounds. 5. Toilet was leaking
Menginap 6 malam pada bulan November 2023
Tanggapan dari Hotel Manager pada tanggal 1 Des 2023
Dear Fozia,Thank you for taking the time to share your thoughts on your recent experience. I’m delighted that your overall stay was a great one. Your feedback on our room is very well noted, and we will consider your comments as we strive to improve our services. We hope to have the pleasure of serving you again in the future.Warm regards,Simon GrahamHotel Manager

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan November 2023
Tanggapan dari Hotel Manager pada tanggal 1 Des 2023
Thank you

8/10 Bagus

S K

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 3 malam pada bulan November 2023
Tanggapan dari Hotel Manager pada tanggal 1 Des 2023
Thank you

10/10 Sangat Bagus

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Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Manager pada tanggal 27 Des 2023
Dear Valued Guest,Thank you for sharing your review. We look forward to your return visits in the future.Warm regards,Simon GrahamHotel Manager