Kolam renang outdoor, dengan payung kolam renang dan kursi berjemur

Ulasan untuk Hilton Bali Resort

5 out of 5
Hilton Bali Resort
Jl. Raya Nusa Dua Selatan, Nusa Dua, Bali

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 558 dari 1006 ulasan" "
Penilaian 8 - Bagus. 287 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 99 dari 1006 ulasan" "
Penilaian 4 - Buruk. 33 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 29 dari 1006 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

K KRISNA

Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari Amit Sakhrani pada tanggal 3 Nov 2022
Dear K KRISNA,Greetings from Hilton Bali Resort!Thank you for taking the time to share your valuable feedback on Expedia. We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.Kind regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

sherly

Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Amit Sakhrani pada tanggal 31 Mar 2022
Dear Sherly, Greetings from Hilton Bali Resort! Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort. Kind regards, Amit Sakhrani General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pengalaman pertama menginap d Hitol Bali resort sangat berkesan. Terutama untuk Family room with bunkbed, anak anak sangat menyukainya. Kids clubnya cukup menyenangkan. memiliki kolam yg sangat luas. pantai yang indah.
Menginap 1 malam pada bulan Juni 2017

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2017

10/10 Sangat Bagus

Victor, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Wifi connection was poor in certain areas, otherwise awesome experience

10/10 Sangat Bagus

FANNY, sidoarjo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
puas
recomended

10/10 Sangat Bagus

Harjanto, Yogyakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great hotel with reasonable price
I stayed for 2 nights and it was great, it seems they cleaned the room every time I leaved, The beach and the pool was awesome. Defenitely will stay at this hotel again

10/10 Sangat Bagus

Lumiadi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Yasuda pada tanggal 19 Jan 2015
Dear Lumiadi, thank you for staying in Grand NIkko Bali and giving us a good rating!

10/10 Sangat Bagus

Bethany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Katherine, Winnetka

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
We stayed at two different resorts in Nusa Dua and it was night and day. Hilton was surprisingly not that clean. Our bathroom had some mold. The pool didn’t feel super clean. Good vibes. Okay food. Staff sort of slow. I would skip this resort.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 28 Mar 2024
Dear Katherine,Thank you for choosing to stay at our resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you better.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Tara

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super large property! The most stunning views. Rooms were large and clean. Multiple pools so it never felt over crowded. Variety of dining options which was great. Shuttle to and from Bali Collection which was great though Grab or Gojek was super cheap if times were inconvenient. Only thing I didn’t like was that we booked a family room but were situated in the furtherest wing from the pool area and kids club. I found that odd as you aren’t allowed to take the pool towels back to your room so we had to walk 5 mins soaking wet through the resort, main entrance etc with our kids and pool toys etc.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 28 Mar 2024
Dear Tara,Thank you for taking the time to share your feedback following your recent stay at our resort. We are pleased to hear that you enjoyed our expansive property, stunning views, spacious and clean rooms, as well as the multiple pools available for your enjoyment.Your comments about the variety of dining options and the convenience of our shuttle service are greatly appreciated. We apologize for any inconvenience you experienced regarding the location of your family room in relation to the pool area and kids club. Your feedback is valuable to us, and we will review this matter to see how we can improve in the future. We hope to have the opportunity of welcoming you back to our resort for another enjoyable stay and provide you with an even better experience.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Jagjeet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 27 Mar 2024
Dear Jagjeet,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Audrey

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast buffet was amazing, staff are so helpful and friendly. The room was perfect and comfortable. 10/10 experience staying here
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 18 Mar 2024
Dear Audrey,Thank you for your wonderful feedback. We're thrilled to hear that you had an amazing experience staying with us.It's fantastic to know that you enjoyed our breakfast buffet and found our staff to be helpful and friendly. We strive to provide exceptional service to all our guests, and your kind words are greatly appreciated. We're delighted that your room was perfect and comfortable, ensuring a pleasant stay for you.We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Amit SakhraniGeneral Manager

8/10 Bagus

Hamidreza

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location, family friendly, super friendly staff. And good service overall.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 18 Mar 2024
Dear Hamidreza,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our great location, family-friendly atmosphere, and the super friendly staff. Providing excellent service is our top priority, and we're thrilled that you experienced just that during your stay. Your kind words will be shared with our team as they serve as encouragement to continue delivering exceptional experiences to all our guests. We look forward to welcoming you and your family back to our resort for another wonderful stay in the future.Best Regards,Amit SakhraniGeneral Manager

6/10 Cukup Baik

Dianna, Docklands

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The view from our room was amazing. For the cost per night the room size was not worth it. As this resort had a low occupancy rate at this time they could have upgraded us to a bigger and better room which would have incentived us to cone back to stay.
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 18 Mar 2024
Dear Dianna,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the amazing view from your room. We're sorry to hear that you found the room size to be less than satisfactory for the cost per night. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to enhance our offerings.We appreciate your feedback and hope to have the opportunity of welcoming you back to our resort for a more enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

8/10 Bagus

Rita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Gym with spa, plunge pool and sauna. Lots of outdoor pools. Breakfast options too many. Shore and breeze restaurants are best for any evening. Grain and another restaurant caters all needs. Very friendly room service and concierge. Great property.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 14 Mar 2024
Dear Rita,Thank you for choosing to stay at our resort and for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed our extensive amenities, including the gym, spa, pool, and sauna as well as the abundance of outdoor pools. It's fantastic to know that you found our breakfast options plentiful and that our restaurants, The Shore and The Breeze, were highlights of your evenings.We're delighted that Grain and Paon Bali catered to all your culinary needs and that you found our room service and concierge team to be very friendly. Providing exceptional service is always our top priority, and we're thrilled to hear that we succeeded in making your stay memorable.Thank you once again for your kind words and for choosing to stay with us. We can't wait to welcome you back for another great experience.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Mohan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I really loved how this property was decorated, the ambience and the endless breakfast Buffett was a feast so many options and lovely staff
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 6 Mar 2024
Dear Mohan,Thank you for sharing your positive feedback about your experience at our resort. We are thrilled to hear that you loved the property's decoration, ambiance, and the extensive breakfast buffet. It's wonderful to know that our staff contributed to making your stay enjoyable.We appreciate your kind words, and we hope to welcome you back for another delightful experience in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

NORAZLINA

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Grea breakfast buffet and Food at pool Cafe .
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amit Sakhrani pada tanggal 4 Mar 2024
Dear Norazlina,Thank you for your positive feedback regarding the breakfast buffet and poolside food during your stay at our resort. We are delighted to know that you enjoyed our culinary offerings.Providing a great dining experience is one of our top priorities, and we appreciate your recognition of our efforts. Your satisfaction motivates us to maintain and exceed the high standards we aim for. Thank you once again for choosing our resort. We look forward to the opportunity of welcoming you back for another delightful experience.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Christian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice to relax
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 1 Mar 2024
Dear Christian,Thank you for your feedback. We're delighted to hear that you found our resort to be a very nice place to relax. Providing a tranquil and enjoyable environment for our guests is our goal, and we're glad to know that you had a relaxing experience.We appreciate your feedback and hope to welcome you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Tony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 1 Mar 2024
Dear Tony,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Jadynne

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 21 Mar 2024
Dear Jadynne, Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

8/10 Bagus

Inhee

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
cons: old properties, noisy air conditioner pros: kind staff and great services
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 29 Feb 2024
Dear Inhee,Thank you for choosing our resort and for taking the time to share your feedback. We appreciate your positive comments about our kind staff and great services.However, we apologize for any inconvenience you experienced with the older properties and noisy air conditioner. Your feedback is valuable, and we will certainly take it into consideration as we continuously work to improve our facilities. We hope to have the opportunity to welcome you back to our resort and provide an even more comfortable experience in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Kirsty, Cheltenham

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff went above and beyond. We were upgraded upon arrival which was nice.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 27 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that our staff went above and beyond to enhance your experience. It's always our goal to make our guests feel special, and we're delighted that you enjoyed the upgrade upon arrival. If there's anything else we can do to make your stay even more memorable, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future!

10/10 Sangat Bagus

Beatriz

Bepergian bersama teman
I absolutely loved the sightings of monkeys! They never bothered us just hung out on some of the roofs or balconies. However, I did not like that security from Hilton Hotel would use slingshot to scare them away. We loved the breakfast buffet we had included, the spectacular views, the different pool options and the restaurants.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 27 Feb 2024
Thank you for sharing your experience with us! We're glad to hear that you the breakfast buffet, the spectacular views, and the various pool options and restaurants. It's wonderful to know that these aspects contributed to a memorable stay.We appreciate your feedback regarding the security, and we apologize for any inconvenience or discomfort this may have caused. We take your concerns seriously and will address this issue with our team to ensure a more considerate approach in the future.If there's anything else you'd like to share, please feel free to let us know. We value your feedback and hope to welcome you back for another enjoyable stay!

10/10 Sangat Bagus

Minako

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beach was small and not really good for bathing
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 26 Feb 2024
Dear Minako,Thank you for sharing your feedback about your recent stay at our resort. We appreciate your input regarding the beach, and we apologize if it did not meet your expectations. We are actively working to provide accurate information to our guests about the beach conditions.Thank you for choosing our resort and we hope to have the opportunity to better serve you in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good place
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 23 Feb 2024
Dear Brian,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Christian

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay at the Hilton. Check-in was easy, the staff were friendly, our room was cool & clean, and the property was well maintained. The breakfast buffet was also worth it with the large variety and quality of food, my wife especially enjoyed it because of the gluten free options.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 21 Feb 2024
Dear Christian,Thank you for sharing your positive experience, and we're thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that the check-in process was easy, the staff were friendly, and your room was cool and clean. We take pride in maintaining our property to provide a pleasant environment for our guests.We're delighted that the breakfast buffet was worth it for you, with a large variety and quality of food. It's especially rewarding to hear that your wife appreciated the gluten-free options, ensuring a delightful dining experience.We look forward to the pleasure of welcoming you back to our resort in the future. Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Charmin, Chesapeake

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I traveled by myself and they took extremely great care of me.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 15 Feb 2024
Dear Charmin,Thank you for sharing your positive experience, and we are happy to hear that you felt very well taken care of during your trip with us. Providing exceptional attention and service to our guests is a top priority, and we are pleased to have met your expectations.We appreciate your feedback and look forward to the opportunity of welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

6/10 Cukup Baik

Brian

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas
Food wasn’t very good
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 13 Feb 2024
Dear Brian,Thank you for sharing your feedback about the food at our resort. We appreciate your honesty, and we apologize if the dining experience did not meet your expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings.We hope to have the pleasure of welcoming you back to our resort in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great protest beatify views. Did not realize all the beach access until last day
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amit Sakhrani pada tanggal 12 Feb 2024
Dear Brian,Thank you for taking the time to share your feedback about your recent stay at our resort. We're pleased to hear that you enjoyed the beautiful views and had a great experience overall.We regret if there was any misunderstanding regarding beach access. Our team continuously strives to improve communication and guest experience, and your input is valuable for our ongoing efforts.We hope to have the opportunity to welcome you back for another wonderful stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Mahmoud

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel with great pool and beach views for individual and family.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 6 Feb 2024
Dear Mahmoud,Thank you for your positive feedback. We're delighted to hear that you had a great experience at our resort, enjoying the pool and beach views. Providing a wonderful stay for our guests is our top priority, and it's rewarding to know that you had a memorable time.We look forward to welcoming you back to our resort in the future for another enjoyable stay.Best Regards,Amit SakhraniGeneral Manager

8/10 Bagus

ichiro, shiki shi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
環境は非常に良いですが、設備のメンテナンス不足で、部屋に異音がして変更してもらいましたが、今度は新しい部屋で風呂の給水のためのノブが壊れていて、お湯が止まらなくなりました。連絡後メンテナンスしてもらいましたが、お湯の色も茶色で整備不良だと感じました。 逆にスタッフは良く対応してくれて、大変良かったと思います。
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 5 Feb 2024
Dear Ichiro,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the issues with equipment maintenance and the unusual noise in the room.Your comments have been taken seriously, and we assure you that we will address these concerns with our maintenance team to ensure that such incidents are thoroughly investigated and resolved promptly. We appreciate your understanding and patience in this regard.On a positive note, we're pleased to hear that the staff responded well and provided good service. We hope to have the opportunity to welcome you back to our resort and provide you with a seamless and enjoyable stay.Best RegardsAmit SakhraniGeneral Manager

8/10 Bagus

Samim

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was good hotel to enjoy your holiday
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 29 Jan 2024
Dear Samim,Thank you for sharing your positive feedback. I'm delighted to hear that you found the hotel to be a good place to enjoy your holiday. We appreciate your support and hope to have the pleasure of welcoming you back to our resort for another enjoyable stay.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Elvira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 29 Jan 2024
Dear Elvira,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

6/10 Cukup Baik

Kerry

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed for 6 nights in a pool/ ocean view room in the cliff tower. Generally the room was great, spacious, clean and modern. breakfast was amazing, with so much choice and very attentive friendly service. However we found the menu choices for other meals and beverages expensive relative to resorts in north nusa dua. for example, a sprite was approx $8.5 (aud) including tax and service charge. we just checked into our second resort on this trip, a 5 star property and the same item as a benchmark is only $4.5 (AUD). Similarly cocktails avg around $22 aud. Kids club staff were wonderful and the outdoor play equipment was great but overall it felt a little run down inside. Still fun for kids im sure. lastly, the pool was fabulous but as per other reviews, the beach is open, but directly infront of hilton, swimming is not very child friendly at all with alot of exposed rocks and a small sandy section. There was a section of beach alongside the hilton which seemed to be part of the property but we saw alot of rubbish both on the beach and on the grass area leading to the camel feeding. Walking next door to the Kempinski was much cleaner beach area. The staff were always friendly and went out of their way to make you feel welcome.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 26 Jan 2024
Dear Kerry,Thank you for choosing our resort for your 6-night stay and for sharing your detailed feedback. We appreciate your positive remarks about the room, breakfast, and the attentive, friendly service. Your compliments on the Kids Club staff and outdoor play equipment are also noted.We value your constructive feedback regarding the menu choices for meals and beverages. We apologize if the pricing did not align with your expectations. Additionally, your insights about the Kids Club's interior condition and the beach area are duly noted, and we will address these areas for improvement.We hope to have the opportunity to welcome you back to our resort in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Elaine Doris, Edmonton

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 14 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 22 Jan 2024
Dear Elaine,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Paul Edward

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely Beautiful hotel and lovely staff that made our stay very welcoming. The location is great in the Nusa Dua for relaxation and enjoying the resort and gardens, fantastic pool and great restaurants. (The Only issue was someone smoking at restaurant when eating with our kids). Otherwise was a fantastic holiday and would highly recommend this hotel, thankyou and will be back again!
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 22 Jan 2024
Dear Paul,Thank you for choosing our resort for your holiday, and for taking the time to share your wonderful experience with us. We are delighted to hear that you found our resort absolutely beautiful, with lovely staff that made your stay welcoming.It's great to know that you enjoyed the fantastic pool, the beautiful gardens, and the great restaurants on the resort. Your positive feedback is truly appreciated. I apologize for the inconvenience caused by someone smoking in the restaurant during your family meal.Thank you for recommending our resort, and we look forward to welcoming you back for another fantastic stay. Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

James Selwyn

Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 19 Jan 2024
Dear James,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to our resort. Best Regards,Amit SakhraniGeneral Manager

8/10 Bagus

Amrita

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 16 Jan 2024
Dear Amrita,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Danielle

Bepergian bersama keluarga
Amazing hotel - absolutely love this place. Awesome service and facilities. We will be back here for sure!!
Menginap 9 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 12 Jan 2024
Dear Danielle,Thank you for your fantastic review! We're delighted to hear that you absolutely love our resort, and we appreciate your kind words about the awesome service and facilities. Knowing that you plan to come back is the best compliment we could receive.We look forward to the pleasure of welcoming you back for another amazing stay at our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Jonathan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Will definitely come back again!
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 12 Jan 2024
Dear Jonathan,Thank you for your positive review! We're thrilled to hear that you had a great experience at our resort and that you're considering coming back again. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for another wonderful stay.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Ahmad

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 11 Jan 2024
Dear Ahmad,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to our resort. Best Regards,Amit SakhraniGeneral Manager

8/10 Bagus

Sunil

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Beach was under construction and no access to the swimming beach.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Amit Sakhrani pada tanggal 9 Jan 2024
Dear Sunil,Thank you for sharing your feedback, and we apologize for any inconvenience you experienced with the beach being under construction. We understand the importance of providing access to a pleasant swimming beach, and we regret that this aspect of your stay did not meet your expectations.Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our services and offerings. We hope to have the opportunity to welcome you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Adam

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 9 Jan 2024
Dear Adam,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Kind regards,Amit SakhraniGeneral Manager

2/10 Sangat Buruk

MOHAMMAD

Tidak Disukai: Kondisi & fasilitas properti
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 3 Jan 2024
Dear Mohammad,Thank you for choosing to stay at our resort and providing your honest feedback on Expedia.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.Sincerely,Amit SakhraniGeneral Manager

8/10 Bagus

ravi

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 3 Jan 2024
Dear Ravi,Thank you for taking the time to share your feedback. We are pleased to have met your expectations.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to the opportunity to welcome you back to our resort.Warm regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

Sanjeev

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 3 Jan 2024
Dear Sanjeev,Thank you for taking the time to share your feedback. We are pleased to have met your expectations.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to the opportunity to welcome you back to our resort.Warm regards,Amit SakhraniGeneral Manager

6/10 Cukup Baik

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Nice hotel, clean. Facilities really nice. Dining options are too limited if you stay many days. Although staff is courteous it is not organized. We had a triple room and everyday we got only one bath towel. We had a reserved transportation for departure day and evening before we found out we did not have a car. Not walkable to any place. Grounds are really well kept.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 3 Jan 2024
Dear Maria,Thank you for taking the time to provide detailed feedback about your recent stay with us. We appreciate your positive comments about the cleanliness, nice facilities, and well-kept grounds. Your feedback is invaluable, and it helps us identify areas where we can improve.I apologize for any inconvenience you experienced with the dining options, towel allocation, and the transportation reservation. Your concerns are taken seriously, and we will address them with our team to ensure such issues are rectified promptly.We appreciate your understanding, and if there's anything more you'd like to share or if we can assist you further, please feel free to reach out.Warm regards,Amit SakhraniGeneral Manager

8/10 Bagus

Elaine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 3 Jan 2024
Dear Elaine,Thank you for taking the time to share your feedback. We are pleased to have met your expectations.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to the opportunity to welcome you back to our resort.Warm regards,Amit SakhraniGeneral Manager

10/10 Sangat Bagus

YOSHIHIKO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
excellent
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Amit Sakhrani pada tanggal 3 Jan 2024
Dear Yoshihiko,Thank you for your concise and positive feedback. We are thrilled to hear that you found our hotel to be excellent. Your satisfaction is our priority, and we appreciate your kind words.Should you have any specific feedback or if there's anything we can assist you with, please don't hesitate to reach out. Warm regards,Amit SakhraniGeneral Manager