Kolam renang outdoor, dengan payung kolam renang

Ulasan untuk Meliã Bali

5 out of 5
Meliã Bali
Kawasan Wisata, BTDC Lot 1, Nusa Dua, Bali

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 528 dari 1001 ulasan" "
Penilaian 8 - Bagus. 324 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 104 dari 1001 ulasan" "
Penilaian 4 - Buruk. 26 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 19 dari 1001 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

9,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

M George

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Its an old hotel but well maintain. Nice room for pool lagion. But night time is a bit eerie bcoz light is limited during covid time. But they tried to make it better. Appreciate it. Restaurant by d beach is good ambience. Many activities ro njoy n rilex at s hotel
Menginap 2 malam pada bulan Oktober 2020
Tanggapan dari Quality Control Officer pada tanggal 29 Des 2020
Dear M George, Sunny greetings from the tropical paradise! Thank you very much for staying with us and for taking your valuable time to share your recent experience with us. We are glad to learn that your overall experience was pleasant and that you have enjoyed the facilities and services offered on-site. Melia Bali team makes a great effort in creating a safe, relaxing, and positive atmosphere around the resort during this pandemic. As one of the first hotels built on the island over thirty years ago, we take a pride in maintaining the top-notch condition of our rooms and garden areas, as well as in creating an authentic Balinese ambiance. It was a great pleasure to have you here, and we hope it will not be long until we have the opportunity to welcome you again in the nearest future. Best Regards, Jaqline Masda Quality Control Officer

10/10 Sangat Bagus

Novie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kids friendly
Fasilitas yang sangat nyaman buat anak-anak, movie night dan marshmellow baked dipinggir pantai, sangat rekomended dan pasti akan stay di Melia lagi jika berkunjung ke Bali.
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Quality Control pada tanggal 11 Jun 2019
Ibu Novie yang terhormat, Salam hangat dari Pulau Dewata Bali! Terimakasih karena telah memilih sebagai akomodasi wisata anda, dan atas waktu yang anda luangkan untuk membagi pengalaman mengesankan anda via Hotels.com. Sungguh membanggakan bagi kami apabila tamu kami menikmati liburan yang mereka habiskan di Melia Bali. Terimakasih atas pujian yang anda berikan terhadap fasilitas kami. Melia Bali seringkali dipuji sebagai hotel yang sesuai untuk liburan keluarga. Tamu-tamu kecil kami dapat menikmati liburan mereka dengan mengikuti beragam aktivitas hotel yang tidak hanya menyenangkan, tetapi juga merangsang kreativitas mereka, seperti belajar menari bali, bermain layangan, kreasi dengan daun kelapa, dan masih banyak lagi. Terdapat pula Family Movie Night dan Masrmallow Toasting setiap malamnya! Sekali lagi, terimakasih atas pujian yang anda berikan. Kami akan menantikan kunjungan anda yang berikutnya. Salam hangat, Isma Suryani Quality Control Officer

4/10 Buruk

Adjid

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

10/10 Sangat Bagus

Joe

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
STAFF WERE ALL GREAT. POSITION, RESTAURANTS AND FACILITIES WERE ALL AMAZING.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Guest Experience pada tanggal 18 Mar 2024
Dear Joe, Warmest greetings from Melia Bali! Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great stay and that our staff, as well as our position, restaurants, and facilities, met your expectations and contributed to a memorable experience.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another amazing stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

GRAHAM, KNUTSFORD

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Splendid entrance. Staff are v attentive and polite. Service v good. Rooms and some areas of the property are looking a bit tired but still an enjoyable stay so far.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Experience pada tanggal 15 Mar 2024
Dear Graham, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback with us. We're delighted to hear that you were impressed by our splendid entrance and that our staff provided attentive and polite service throughout your stay.Ensuring a high level of service is something we take great pride in, so we're thrilled that you found our service to be very good. However, we appreciate your feedback regarding the condition of some areas of the property. Rest assured, we continuously strive to maintain and improve all aspects of our hotel, including the rooms and property areas.Your comments are invaluable to us as they help us identify areas for improvement. We're glad to hear that despite this, you still found your stay enjoyable overall.Thank you once again for choosing to stay with us. We hope to welcome you back in the future and provide you with an even more delightful experience.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Yasuhiro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful 5 stars hotel. Stafs are friendly. Beautiful building and art. We enjoyed and relaxed.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Experience pada tanggal 13 Mar 2024
Dear Yasuhiro, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're delighted to hear that you had a wonderful stay at our 5-star hotel and that our friendly staff, beautiful architecture, and artwork contributed to your enjoyment and relaxation.Ensuring that our guests feel welcomed and comfortable is our top priority, and we're thrilled that you found our staff to be friendly and accommodating throughout your stay. We're also pleased to hear that you appreciated the beauty of our building and the artistry displayed throughout the property.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Kayo

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 25 Mar 2024
Dear Kayo, Warmest greetings from Melia Bali! Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there are any specific areas where you feel we could improve and enhance your experience for your next visit, please do not hesitate to let us know. Your satisfaction is our priority, and we are always striving to provide the best possible service to our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

kevin

Great location great service from arrival to all over service we will be back again
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 1 Mar 2024
Dear Kevin, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed your stay at Meliá Bali and that you found our location and service to be exceptional.Providing outstanding service from arrival to departure is our top priority, and we're delighted that our team made your stay memorable and enjoyable. Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back again in the future for another fantastic stay at Meliá Bali!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

margaret

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Meliá is a jewel. Beautiful , calm and zen. Extra praises for the housekeeping team, those that keep the gardens and greens well trimmed, those that make sure the corridors are not wet and slippery, forever with smiles on their faces and warm greetings from them . Not forgetting the team of dancers and musicians at the lobby and in front of the breakfast area. However if only they can change the breakfast menu… from 23to25/2.. same menu . 4306
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 1 Mar 2024
Dear Margaret, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're delighted to hear that you found our resort beautiful, calm, and zen, and that our dedicated team, including the housekeeping staff and gardeners, contributed to making your stay enjoyable.It's wonderful to hear that you appreciated the efforts of our team members who work tirelessly to maintain the cleanliness and safety of our facilities, as well as those who provide the delightful entertainment throughout the resort.We appreciate your feedback regarding the breakfast menu. Please know that we take all guest feedback seriously, and we will certainly take your comments into consideration as we strive to improve and enhance our offerings.Thank you once again for choosing Meliá Bali for your stay, and we hope to have the pleasure of welcoming you back soon for another peaceful and enjoyable experience.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Elizabeth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Meliá Bali retains the old Bali traditional style and charm with a stunning entry lobby water features and well kept grounds.The staff are all very friendly and helpful.This was our third visit. We however felt the rooms were in bad need of an update especially bathrooms and showers. The touches that would be expected in a 5 star hotel were sadly no longer present. We would happily return as we have sentimental connection but only when rooms are upgraded. We hope however it retains the traditional style into the future.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 23 Feb 2024
Dear Elizabeth. Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are delighted to hear that you appreciate the traditional Bali style and charm of Meliá Bali, as well as our stunning entry lobby water features and well-kept grounds. We truly value your continued loyalty as a returning guest, and we're grateful for your feedback.We apologize for any disappointment regarding the condition of the rooms, particularly the bathrooms and showers. Your feedback is invaluable to us, and we take your comments seriously as we strive to continuously improve our facilities and guest experience.Please rest assured that we are committed to maintaining the traditional Bali style and charm that sets Meliá Bali apart. We understand the importance of updating our rooms while preserving the unique character that guests like you appreciate.We sincerely hope to have the opportunity to welcome you back in the future, once our rooms have been upgraded to meet the standards you expect and deserve. Your continued support and feedback are invaluable to us as we work to enhance the guest experience.If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to reach out. We look forward to the possibility of hosting you again and creating more memorable experiences together.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Kyle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 23 Feb 2024
Dear Kyle, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. Thank you immensely for your high star rating and for choosing to stay with us! We are truly honored and delighted that you had such a wonderful experience during your time at our hotel.Your satisfaction and comfort are our top priorities, and we're thrilled to hear that we met your expectations in every aspect of your stay. Your positive feedback regarding our facilities, service, and amenities is greatly appreciated and serves as encouragement for our team to continue delivering exceptional experiences to all our guests.We hope that your time with us was both enjoyable and memorable, and we look forward to the opportunity to welcome you back in the future. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know.Once again, thank you for your kind words and for choosing to stay with us. We can't wait to host you again soon!Warm regards,Kurnia DarmayantiGuest Experience

2/10 Sangat Buruk

Jenny

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The customer service sucks
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 15 Feb 2024
Dear Jenny, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to review us. We sincerely apologize for falling short of your expectations regarding the customer service during your recent stay with us and for any inconvenience or confusion caused by the no-show fee applied to your reservation.We strive to provide exceptional service to all our guests, and it's disheartening to hear that we did not meet your expectations in this regard. Please know that our team is here to assist you with any further inquiries or concerns you may have regarding your reservation. We value your feedback and strive to continuously improve our services based on guest experiences like yours.If you would be willing to provide more specific details about your experience, we would greatly appreciate the opportunity to learn from your feedback and make the necessary improvements.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Timothy

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 22 Mar 2024
Dear Timothy, Warmest greetings from Melia Bali! Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at our hotel, and we truly appreciate your high rating.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any specific feedback or comments you would like to share with us to help improve our services further, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Benedicto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The meticulous maintenances of the property , the unrivaled courtesy of the staff on all levels , the breakfast w great food selection, … make the experience strong reasons to return and endorse to friends The elevators need air conditioning especially w suck crampness. The green rug at the lobby need to be fixed with its folded center portion that can cause falls of unsteady walking
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 15 Feb 2024
Dear Benedicto, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you found our property meticulously maintained, our staff courteous, and our breakfast offerings satisfying. Providing a memorable experience for our guests is our utmost priority, and we're delighted that we met your expectations in many aspects.We appreciate your constructive comments regarding the elevators and the green rug in the lobby. Rest assured, your concerns have been duly noted, and we will address these issues promptly to ensure the safety and comfort of our guests.Thank you for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay. Your endorsement to friends is truly appreciated!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Andrew James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the extras reserved for the Level guests
Menginap 10 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 15 Feb 2024
Dear Andrew James, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed the exclusive amenities and privileges reserved for our The Level guests.Providing exceptional experiences and personalized services to our The Level guests is a top priority for us, and we're delighted that you appreciated the extras designed to enhance your stay.We hope to have the pleasure of welcoming you back as a Level guest in the future, where we'll continue to strive to exceed your expectations.Warm regards,Kurnia DarmayantiGuest Experience

6/10 Cukup Baik

Simone

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Needs a bit of updating on many levels…rooms, quality of the food (especially for the price), overall facilities. Great kids club
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 15 Feb 2024
Dear Simone, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We genuinely appreciate your insights as they help us identify areas where we can improve our guest experience.We understand your concerns regarding the need for updates in various aspects of our property, including rooms, food quality, and overall facilities. Please rest assured that we take your comments seriously, and we continuously strive to enhance our offerings to meet and exceed our guests' expectations.Your feedback about the food quality, especially in relation to its price, is duly noted. We're committed to providing our guests with high-quality dining experiences, and we will review our offerings to ensure they meet the standards our guests expect.We're delighted to hear that you found our kids club to be great. Creating memorable experiences for families is important to us, and we're glad that our kids club added to your overall enjoyment.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your valuable feedback.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Alexey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location, great landscaping, plants, pools within hotel area. Big size. There are a lot of nice hotels nearby. Great shopping and restaurants area in walking distance.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 15 Feb 2024
Dear Alexey, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed our excellent location and the beautiful landscaping and pools within our hotel area. Providing a serene and visually appealing environment for our guests to enjoy is a top priority for us, and we're delighted that you found it to your liking.We're fortunate to be situated in an area with many nice hotels, as well as a bustling shopping and restaurant scene within walking distance. We understand the importance of having convenient amenities and attractions nearby, and we're glad that you found our location to be conducive to exploring the area.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

GLEB

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
-
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 31 Jan 2024
Dear Gleb, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that you thoroughly enjoyed your stay at our hotel. Our team strives to provide exceptional service and create memorable experiences for all our guests, and we are delighted to know that we succeeded in making your stay a satisfying one.Your feedback serves as a great source of motivation for all of us here, and we are grateful for your kind words. It was truly a pleasure to host you, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Carl Gerrard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The gardens and property are excellent staff were fantastic so friendly food was excellent beach bar area is superb
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 29 Jan 2024
Dear Carl Gerrard, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are delighted to hear that you enjoyed our excellent gardens and property, as well as the fantastic service provided by our staff. Ensuring a friendly and welcoming atmosphere is a top priority for us, and we're thrilled that our team made your stay memorable.It's fantastic to hear that you enjoyed the excellent food options and found the beach bar area superb. Providing a delightful culinary experience and relaxing ambiance is what we strive for, and we're glad that we could exceed your expectations in these aspects.Thank you for choosing our hotel, and we hope to welcome you back for another superb experience in the future!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Learning

Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 30 Jan 2024
Dear Learning, Warmest greetings from Melia Bali! Thank you ever so much for your wonderful review and for awarding us such a high score! It brings us immense joy to learn that your experience at our hotel exceeded your expectations.Your generous rating serves as a testament to the hard work and dedication of our entire team. We continuously strive to provide unparalleled service and create memorable experiences for all our guests, and your feedback reaffirms that we are on the right track.We are thrilled to know that you enjoyed your stay with us and that every aspect of your visit met or exceeded your expectations. Your satisfaction is our top priority, and we are delighted that we could contribute to making your time with us special.Thank you once again for choosing to stay with us and for taking the time to share your positive feedback. We look forward to the opportunity of welcoming you back for another exceptional stay in the near future.Warmest regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Jennifer, Daytona Beach

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was everything you would expect in a Bali resort- amazing and authentic cultural pieces . The service was phenomenal and spa was great. It was just before the holidays so dinner reservations were tough- wish we'd known that ahead of time- but what we had on site was really nice. We'd go back !
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 26 Jan 2024
Dear Jennifer, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're delighted to hear that your stay with us embodied everything you would expect in a Bali resort, complete with amazing cultural pieces and phenomenal service.We're thrilled to know that you enjoyed our spa facilities and found them to be great. Your feedback regarding dinner reservations before the holidays is duly noted, and we apologize for any inconvenience caused. We'll work on providing better communication about reservation availability in the future.We're grateful for your kind words and are excited to welcome you back for another enjoyable stay at Melia Bali. Please do let us know if there's anything we can do to make your next visit even more memorable!Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Anthoula

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 26 Jan 2024
Dear Anthoula, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you were very happy with the service and facilities during your stay.Ensuring our guests' satisfaction is our top priority, and we're delighted that our efforts resonated with you. Your kind words serve as a great motivation for our team to continue delivering exceptional service and maintaining our high standards.We're grateful for your patronage and look forward to welcoming you back for another wonderful stay at Melia Bali.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

John

Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 19 Jan 2024
Dear John, Warmest greeting from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We truly appreciate your honest review and are delighted to hear that you had an overall positive experience during your stay at our hotel.We value your input, as it helps us understand what we are doing well and where we have opportunities for improvement.We would love to know more about the specific aspects that stood out to you and any suggestions you might have for areas where we can enhance your experience further. Our goal is to consistently provide exceptional service, and your insights play a crucial role in achieving that.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and earning that fifth star in your review.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Hironori

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 18 Jan 2024
Dear Hironori, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that you were very satisfied with your stay at our hotel. Providing a positive and memorable experience for our guests is our top priority, and we are delighted to know that we succeeded during your visit.If there are any specific aspects of your stay that you particularly enjoyed or if there's anything you think we could improve upon, please feel free to share your thoughts. Your feedback is invaluable to us as we strive to continuously enhance the quality of our services.We sincerely appreciate your choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

John

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 15 Feb 2024
Dear John, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to rate your recent stay with us. Your feedback is invaluable to us as we continuously strive to improve our services and exceed our guests' expectations.We are delighted to see that you had a positive experience during your time at our hotel. Your high rating reinforces our commitment to providing excellent service and creating memorable experiences for our guests.Should you have any specific comments or suggestions on how we can further enhance your experience, please do not hesitate to share them with us. We value your input and look forward to welcoming you back for another exceptional stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Jessica

Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 11 Jan 2024
Dear Jessica, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to provide a rating for your recent visit. We are thrilled to see that you rated our hotel highly.Your positive score means a lot to us, and we're delighted to know that you had a satisfactory experience during your stay. If there are any specific aspects of our service or facilities that you particularly enjoyed, we would love to hear about it. Your feedback is valuable to us as we continually strive to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for your support and for choosing our hotel.Best regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Robert

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 1 Feb 2024
Dear Robert, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are delighted to hear that you had a satisfying stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are at the core of what we do, and we are thrilled that we could meet your expectations.Your kind words motivate and inspire our team to continue delivering the best possible service. We truly value your feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Mahesh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely courteous staff, smiling always and willing to help. Quality of food and drinks at the restaurants was superb. Perhaps need to offer more vegetarian fare on the menu. The breakfast becomes a bit monotonous. Could be changed around a bit. The Indian fare on offer, considering the number of Indian visitors, was very minimal and could do with refreshing and updating at least once every 2nd day.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 1 Jan 2024
Dear Mahesh, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We sincerely appreciate your kind words about our extremely courteous and helpful staff. It's heartening to hear that you enjoyed the superb quality of food and drinks at our restaurants.We also appreciate your constructive comments regarding the vegetarian options on the menu. Your feedback about the breakfast being a bit monotonous is duly noted, and we will certainly explore ways to enhance the variety to better suit our guests' preferences. Additionally, we understand the importance of catering to the diverse culinary preferences of our Indian visitors, and we will work towards refreshing and updating our Indian fare more regularly.Your insights are invaluable to us, and we are committed to making improvements based on your suggestions. We hope to have the pleasure of welcoming you back and providing an even more delightful experience on your next visit.If there are specific vegetarian dishes or Indian cuisines you would like to see on the menu, please feel free to share your preferences with us. We always aim to exceed our guests' expectations, and your input will assist us in achieving that goal.Thank you once again for choosing our hotel, and we look forward to serving you with an improved dining experience in the future.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Ono

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
All inclusive plan is very comfortable and all staff were very good hospitality. We'd like to visit again. Thank you.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 1 Jan 2024
Dear Ono, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to learn that you found our all-inclusive plan comfortable and that our staff provided you with excellent hospitality. It's heartening to know that your experience was positive, and we appreciate your kind words.Our team is dedicated to ensuring that every guest has a memorable and enjoyable stay, and we're delighted that we succeeded in making your visit special. Your intention to visit us again is the best compliment we could receive.We can't wait to welcome you back to our hotel for another wonderful experience. If there's anything specific you enjoyed during your stay or if there are any preferences you'd like us to take note of for your next visit, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to having the pleasure of hosting you again soon.Warm regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Jesse

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 1 Jan 2024
Dear Jesse, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that your experience at our hotel left you very satisfied. Your kind words truly brightened our day, and we are grateful for the opportunity to have hosted you.It is immensely rewarding to know that our efforts to provide exceptional service and a comfortable environment have resonated with you. Our team works hard to create a memorable stay for all our guests, and your positive review is a testament to their dedication.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out during your stay and made it exceptional, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Tarja

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 1 Jan 2024
Dear Tarja, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that your experience at our hotel left you very satisfied. Your kind words truly brightened our day, and we are grateful for the opportunity to have hosted you.It is immensely rewarding to know that our efforts to provide exceptional service and a comfortable environment have resonated with you. Our team works hard to create a memorable stay for all our guests, and your positive review is a testament to their dedication.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out during your stay and made it exceptional, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Kurnia DarmayantiGuest Experience

4/10 Buruk

jodie

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 14 Des 2023
Dear jodie, Sunny greetings from the Tropical Paradise!Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback.The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs.Best regards,Santhi SugiyanthiGuest Experience

10/10 Sangat Bagus

Naim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly staff. Happy to help with anything and everything.
Menginap 6 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 8 Des 2023
Dear Naim, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you found our staff to be very friendly and accommodating. It's our pleasure to assist with anything and everything to ensure our guests have a comfortable and enjoyable stay.Your feedback is truly appreciated, and we look forward to welcoming you back for another delightful experience in the future.Best regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Dylan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful stay. Staff super friendly & always helpful. We loved our time at Melia
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience pada tanggal 6 Des 2023
Dear Dylan, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're thrilled to hear that you had a beautiful stay at Melia and that our staff made a positive impression on you with their super friendly and helpful demeanor.Creating a welcoming and enjoyable experience for our guests is our top priority, and we're delighted to know that you felt the warmth of our team during your time with us.Your kind words mean the world to us, and we appreciate your choice to stay at Melia. We look forward to the opportunity to welcome you back for another wonderful experience in the future.Warmest regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Abu Ofa Rahanuma

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
great resort. staff is friendly and helpful.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 28 Nov 2023
Dear Abu Ofa, Warmest greetings from Melia Bali! Thank you for taking the time to share your positive experience at Meliá Bali! We are thrilled to hear that you found our resort great and our staff friendly and helpful.It's always wonderful to know when our guests have enjoyed their stay, and we appreciate your kind words. If there's anything specific you loved about your time with us or if you have any suggestions for improvement, feel free to let us know.We look forward to the pleasure of welcoming you back for another enjoyable stay at Meliá Bali. Thank you for choosing us!Best regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Gautam

Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 1 Jan 2024
Dear Gautam, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are thrilled to hear that your experience at our hotel left you very satisfied. Your kind words truly brightened our day, and we are grateful for the opportunity to have hosted you.It is immensely rewarding to know that our efforts to provide exceptional service and a comfortable environment have resonated with you. Our team works hard to create a memorable stay for all our guests, and your positive review is a testament to their dedication.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out during your stay and made it exceptional, please feel free to share it with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Kurnia DarmayantiGuest Experience

6/10 Cukup Baik

Marcus Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
too expensive for a 5 star hotel
Menginap 4 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 28 Nov 2023
Dear Marcus Michael, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback on your recent experience at Meliá Bali. We appreciate your honesty and understand that perceptions of value can vary among our guests.We strive to provide a premium experience with our facilities, services, and amenities to meet the expectations of our guests. Your comments about the pricing are duly noted, and we will take them into consideration as we continuously evaluate and adjust our offerings.We sincerely hope that despite this concern, you were able to enjoy the various aspects of our hotel. If there are specific areas you believe we could improve or if you have any further comments, please feel free to share them with us.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Leonardo

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff not helpful when needed clarification or had questions. Hard to communicate in general. Other than that great place for a relaxed holiday.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 28 Nov 2023
Dear Leonardo, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback about your recent stay at Meliá Bali. We genuinely appreciate your input, and we're sorry to learn about the challenges you faced in communication and obtaining necessary clarifications.We sincerely apologize for any inconvenience caused by the lack of helpfulness from our staff during your stay. This does not align with the level of service we aim to provide, and we will address this matter with our team to ensure improvements are made.We value your perspective and hope that despite these communication difficulties, you were able to enjoy the overall ambiance of our resort for a relaxed holiday. If there are specific details you'd like to share or if you have any further suggestions, please feel free to reach out to our Guest Experience team.We appreciate your feedback as it helps us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more positive stay in the future.Best regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Barbara

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No VIP benefits
Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 28 Nov 2023
Dear Barbara, Warmest greetings from Melia Bali! Thank you for sharing your feedback regarding your recent stay at Meliá Bali. We sincerely apologize for any misunderstanding regarding the VIP amenities inclusion in your package, which led to a less-than-satisfactory experience.Our aim is always to provide a seamless and enjoyable stay for our guests, and we regret that we fell short in meeting your expectations on this occasion. Your comments are invaluable, and we take them seriously in our continuous efforts to improve our services.We would appreciate the opportunity to further discuss the specifics of your concerns and address any areas where we can make improvements, we would be more than happy to assist and ensure your next visit exceeds your expectations.Once again, we apologize for any inconvenience caused and hope to have the chance to welcome you back for a more enjoyable experience in the future.Best regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Lauren

Menginap 5 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 14 Des 2023
Dear Lauren, Warmest greetings from The Tropical Paradise!Thank you for choosing Melia Bali to stay with us on and we would like to extend our appreciation for your valuable feedback.The entire Melia Bali family will be looking forward to welcome you back and it would be our pleasure to assist upon any of your needs.Best regards,Santhi SugiyanthiGuest Experience

8/10 Bagus

Tina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was in a really good location and the staff were really trained well so the service was impeccable. Breakfast in the morning was good varied but the same menu daily so after a few days felt quite boring. They have more attention and emphasis to their level members and so if you were not part of it you had a different level of service.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 20 Nov 2023
Dear Tina, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We appreciate your positive comments about our convenient location and the well-trained staff providing impeccable service.We also value your input regarding the breakfast variety, and we apologize if the menu repetition affected your overall experience. Your feedback is essential for us to enhance our offerings, and we will certainly take this into consideration.Regarding the attention to our Level members, we apologize if you felt there was a difference in service levels. At Melia Bali, we aim to provide exceptional service to all our guests, regardless of membership. Your feedback helps us in our continuous efforts to improve.We hope that despite these concerns, you had an enjoyable stay, and we would love the opportunity to welcome you back for a more varied and delightful experience in the future.Best regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good but need updating
Good location, excellent service and good food. Unfortunately, dated facilities that could be upgraded and too many bugs in the beach chairs.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 20 Nov 2023
Dear Valued Guest, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We appreciate your positive comments about our good location, excellent service, and good food.However, we apologize for any inconvenience caused by the dated facilities and the presence of bugs on the beach chairs. Your feedback is essential to us, and we will certainly take your comments into consideration for future improvements.We hope that despite these challenges, you were still able to enjoy your overall stay with us. If there's anything specific you'd like to share or discuss further, please feel free to contact our guest relations team.Thank you again for your feedback, and we look forward to the possibility of welcoming you back for an even better experience in the future.Best regards,Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Stuart, Edmonton

Menginap 12 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 6 Des 2023
Dear Stuart, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. There's nothing more encouraging and rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. We aim to deliver a relaxing atmosphere and well deserve vacation for all of our guest, and we are thrilled to learn that you have enjoyed every minute spent in our resort. The myriad of fun activities and facilities is carefully designed for all ages: adults, teenagers and children to cater all of our guest needs for their wonderful holiday. We hope that it will not long until we are able to welcome you back in this idyllic sanctuary.Best regards, Kurnia DarmayantiGuest Experience

8/10 Bagus

Sammy

Bepergian bersama keluarga
Disukai: Staf & layanan
Place was great will definitely go back . Maybe steer clear of the grilled seafood platter in the lotus restaurant though. Got sever food poising after consuming and spent the good part of my holiday sick in bed .
Menginap 7 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 20 Nov 2023
Dear Sammy, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We're glad to hear that you enjoyed your overall experience at Melia Bali and appreciate your intention to return.However, we're truly sorry to learn about the unfortunate incident with the grilled seafood platter at the Lotus Restaurant, and we sincerely apologize for any inconvenience it caused. Your health and safety are of utmost importance to us.Please rest assured that we take this matter seriously, and we will investigate the issue to prevent any recurrence. If you haven't already, we recommend reaching out to our guest relations team or management during your stay for immediate assistance.We genuinely appreciate your understanding, and we look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Best regards,Kurnia DarmayantiGuest Experience

8/10 Bagus

Russel

Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 20 Nov 2023
Dear Russel, Warmest greetings from Melia Bali! Thank you very much for your preference in selecting Melia Bali as your staying destination and for taking the time to share your recent stay experience with us. We are pleased to learn that your overall stay experience was pleasant and exceeded your expectation. In Melia Bali, we are committed to provide a convenience and relaxing accommodation for our guest and deliver a well-deserve vacation through the various facilities and activities in the resort. We hope to have another memorable stay experience with you in the nearest future!Best regards, Kurnia DarmayantiGuest Experience

10/10 Sangat Bagus

Marianne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superhotel
Det hotel har alt hvad hjertet kan begære. Vi var ovenud tilfreds. Sagt af en vestjyde
Menginap 6 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 10 Nov 2023
Dear Marianne, Warmest greetings from The Tropical Paradise!Thank you for selecting us as your accommodation and for taking time to leave us a feedback. We are thrilled to hear that you found our hotel to be everything your heart could desire. Your satisfaction is truly rewarding for our team.It was a pleasure having you with us, and we hope to welcome you back for another wonderful experience in the future.Best regards, Santhi SugiyanthiGuest Experience

4/10 Buruk

Anja C.B.

Menginap 4 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 10 Nov 2023
Dear Anja C. B., Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're truly sorry to hear about your disappointment. We value your feedback, and we would appreciate it if you could provide more details about your experience. This will help us understand the specific issues you encountered and allow us to address them accordingly. Our goal is to ensure all our guests have a positive experience, and we regret that we fell short in your case.If you're open to sharing more information, please feel free to contact us directly. We take your concerns seriously, and we are committed to making improvements based on your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Santhi SugiyanthiGuest Experience

2/10 Sangat Buruk

Jay

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very disappointed would never return
Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 10 Nov 2023
Dear Jay, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're truly sorry to hear about your disappointment. We value your feedback, and we would appreciate it if you could provide more details about your experience. This will help us understand the specific issues you encountered and allow us to address them accordingly. Our goal is to ensure all our guests have a positive experience, and we regret that we fell short in your case.If you're open to sharing more information, please feel free to contact us directly. We take your concerns seriously, and we are committed to making improvements based on your feedback.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Santhi SugiyanthiGuest Experience

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was the nicest place I have ever stayed. Any problems that I experienced were small and nitpicky. This place was truly paradise.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience pada tanggal 31 Okt 2023
Dear James, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're thrilled to hear that your stay with us was the nicest place you've ever experienced. It's heartwarming to know that any issues you encountered were minor and didn't detract from your overall enjoyment.We look forward to welcoming you back in the future and providing you with another exceptional stay.Sincerely, Santhi SugiyanthiGuest Experience

6/10 Cukup Baik

Joseph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
AC isn’t powerful in the room. It helps. Could be more stronger making it pleasant to sleep. The facilities are lovely, lots to do inside the complex if you want peace and quiet. Nice breakfast with many choices.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience pada tanggal 27 Okt 2023
Dear Joseph, Warmest greetings from The Tropical Paradise!Thank you for staying with us and for taking time to leave us a feedback. We're glad to hear that you found our facilities lovely. Your comments about the pleasant breakfast with many choices are also much appreciated.However, we're sorry to learn that the AC in your room didn't meet your expectations. We will certainly look into this matter to ensure our guests' comfort and address the issue you experienced.Once again, thank you for your feedback, and we hope to welcome you back in the future with an even more satisfying experience.Best regards,Santhi SugiyanthiGuest Experience