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Ulasan untuk Sofitel Bali Nusa Dua Beach Resort

5 out of 5
Sofitel Bali Nusa Dua Beach Resort
Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 504 dari 898 ulasan" "
Penilaian 8 - Bagus. 241 dari 898 ulasan" "
Penilaian 6 - Cukup Baik. 87 dari 898 ulasan" "
Penilaian 4 - Buruk. 35 dari 898 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 898 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst Experience Ever
The room and the bathroom are outdated. Breakfast was bad. The worst of all, I had a horrible experience, it was on the second day of my staying. I was taking a nap, then somebody rang the doorbell and shouted check out time. When I opened the door, she said she is from frontdesk and said to me I have to check out. I said, my stay is until tomorrow, then she checked her ipad and easily said I am sorry. She pretended asking me if probably I need something. Just slammed the door in front of her face. What a very bad experience staying in 5 stars hotel with this kind of treatment. It never happens to me this kind of service ever with other hotels.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 22 Feb 2024
Bonjour, Valued Guest!Thank you for sharing your feedback on our Hotelscom. I regret to read your feedback on the recent stay you had with us as it was not something we strive for our guest experience. Please rest assured as I take your feedback seriously and I will have this discussed personally with the relevant team for our further review and necessary improvements. We thank you for letting us know on this and we hope we can serve you better in the future.Regards,AnneQuality & Guest Experience Manager

4/10 Buruk

Christiana

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Water flow from bathroom to the room
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Christiana!Thank you for leaving us a positive rating online. Though we are glad to see that your overall stay was a good one, I regret to hear that your stay was flustered, especially by the room condition that was not entirely up to your expectations. Rest assured as your comments have been shared accordingly to our Housekeeping Manager and the Chief Engineer for immediate actions. We hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Sugiarto

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari General Manager pada tanggal 30 Des 2022
Dear Sugiarto,Bonjour! Selamat Siang!We very much appreciate the excellent rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort.It pleases us to learn that your holiday was nothing but a satisfying one and that we were able to meet all your expectations. Hopefully all the good memories crafted during your stay will be able to bring you back to us some times in the future.Best Regards,Sylvain PasdeloupGeneral ManagerSofitel Bali Nusa Dua Beach Resort

8/10 Bagus

Elina

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good
Have to wait for more than 1 hour to check in. Breakfast was very good. The only thing that is annoying is check out time. Were reminded 3 times even though we told the hotel for 30 minutes late check out.
Menginap 3 malam pada bulan Juni 2018
Tanggapan dari General Manager pada tanggal 4 Jul 2018
Dear Elina, Bonjour! Selamat Siang! We thank you for sharing your comment online on Hotels.com. We are delighted to know that the succulent breakfast we prepared could keep you in awe. Indeed, our breakfast is renowned for its huge varieties which you cannot resist. I have taken careful notes on your remarks regarding the check-out process. Please be ensured that our Front Office Manager has been made aware of this and actions are being taken to ensure such situation does not happen again in the future. We hope to accommodate you again for your upcoming holiday in Bali soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice
Nice
Tanggapan dari Eric pada tanggal 21 Feb 2015
Tamu yang terhormat, Terima kasih atas penilaian dan komentar positif tentang Sofitel Bali Nusa Dua Beach Resort. Kami sangat senang mendengar bahwa Anda menikmati pengalaman indah bersama kami. Hormat Kami, Tommy Trisdiarto Direktur Pemasaran & Komunikasi

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Eric pada tanggal 7 Mar 2015
Tamu yang terhormat, Terima kasih atas komentar positif tentang Sofitel Bali Nusa Dua Beach Resort. Kami sangat senang mendengar bahwa Anda senang terhadap pelayanan yang kami berikan. Kami berharap dapat melayani anda kembali. Hormat kami, Tommy Trisdiarto Direktur Pemasaran & Komunikasi

8/10 Bagus

Sophia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful resort. Would stay again. Food however at buffet was ok. I’ve had better.
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Damar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sofitel Nusa Dua is really great. The facilities, the ambience, the cleanliness are really top. But, most importantly, the staffs are really nice and welcoming. The only downside is that they fold the beach bench by 8 PM. Sometimes I like to sit and walk by the beach at night. However, overall, great experience with the Sofitel Nusa Dua
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 21 Mar 2024
Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Pravin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly and helpful staff and service
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 21 Mar 2024
Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

6/10 Cukup Baik

Adrian

Disukai: Kebersihan, fasilitas
Staff overattentive and pushing for extra add ons when you are dining or by the pool. Overall resort was nice but elements like the pool had some run down sections.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 22 Feb 2024
Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Ian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were amazing, which made our stay incredible.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Ian!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Jacqueline

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sofitel Nusa Dua, offers so many amentias it's unbelievable. Bubble Baths, room Spritz's bike trips, yoga classes, the list goes on and on. The staff is so gracious and friendly. Excellent Hotel
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So beautiful & relaxing. Very friendly staff. Lovely gardens. Breakfast was amazing.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Bimal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is good. The bathroom and toilet need fans so that mist doesn’t deposit on mirrors and walls. The beach is not ideal for swimming as other properties nearby.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Nicky Andrew

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Relaxing, great friendly staff, outstanding landscaping
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Nicky!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager

6/10 Cukup Baik

Paula

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Jill

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Fasilitas
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 20 Feb 2024
Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Rajesh A

Disukai: Staf & layanan
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ryna

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spoilt for choice with the restaurants, reasonably priced also. Peaceful atmosphere with a wide range of activities, private beach, massage on the beach or at the spa. Kids club, 4 pools also. Stayed in the twin plunge pool room.which is stunning. Twin beds are big enough to have two people. Breakfast buffet was amazing. All different cuisines, many dishes changing everyday. A very memorable experience and highly recommend.
Menginap 5 malam pada bulan Desember 2023

10/10 Sangat Bagus

Russi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Quality Manager pada tanggal 17 Des 2023
Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Ahmet M

Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Liza

Menginap 3 malam pada bulan November 2023

8/10 Bagus

Takamichi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ホテルの施設や清潔さに関しては、とても素晴らしかったです。市街に行くの少し不便な感じがします。ホテルで全て完結できるので、どこも行かずゆっくり過ごすのには最高の場所でした。
Menginap 3 malam pada bulan November 2023
Tanggapan dari Quality Manager pada tanggal 30 Nov 2023
Bonjour, Takamichi!We appreciate the feedback you shared online on Expedia. It pleases us to see how much you enjoy your stay with us. We thank you for sharing this and we hope to see you again soon at our resort.Best Regards,AnneQuality & Guest Experience Manager

6/10 Cukup Baik

Salene

Disukai: Kebersihan
It's a large complex with 413 rooms. I think the hotel would be more suited for an all-inclusive as it has that feel about it. The restaurants are overpriced. The rooms are okay but a little worn in places (ie, around the faucets). There was only one USB port in the room (which was broken) and as the hotel is 10 years old, I would recommend a refurb in the next few years. The room also needs a full length mirror in the right place and not in the closet! Although the breakfast buffet had a good selection, the food was lukewarm/cold. I was refused a beach towels I was informed that the beach didn't 'open' until 10:00!
Menginap 5 malam pada bulan November 2023
Tanggapan dari Quality Manager pada tanggal 25 Nov 2023
Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager

8/10 Bagus

MASAYUKI

Menginap 3 malam pada bulan November 2023
Tanggapan dari Quality Manager pada tanggal 25 Nov 2023
Bonjour, Masayuki!Thank you for leaving your rating on Hotels.com. I am pleased to know that you could enjoy your stay at our hotel and could leave with many beautiful memories made at our resort. We thank you for choosing our hotel and we hope to see you again soon.Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Quality Manager pada tanggal 24 Nov 2023
Bonjour, Our Valued Guest!Thank you for giving us rating on Expedia. We are pleased to see we received an excellent score and we are able to craft beautiful experience for you. We look forward to your return at our resort.Sincerely,AnneQuality & Gues Experience Manager

2/10 Sangat Buruk

Arya

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2023
Tanggapan dari Quality Manager pada tanggal 24 Nov 2023
Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Tanya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service and food options Pool and pool bar were a highlight
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 7 Nov 2023
Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Laura, Ryde

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful resort in the heart of Nusa Dua. Very clean and modern rooms with excellent amenities. Staff are very friendly and helpful. Excellent selection at the buffet breakfast.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 2 Nov 2023
Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Lilly

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great resort for family visit, very friendly and helpful stuff.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 1 Nov 2023
Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Maritza Perez

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful hotel and the service is excellent. They really cater to your needs.
Menginap 11 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 31 Okt 2023
Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Nadine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Can ou say but an excellent stay. Food service activities. Everything exceptional Thank you
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 25 Okt 2023
Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Yunita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Honeymoon trip
Amazing stay for our honeymoon at Sofitel Nusa Dua. The view is amazing, the facilities are incredible, the hospitality & services are great. Breakfast choices are great, we had a wonderful experience
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 19 Okt 2023
Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Kurumi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 19 Okt 2023
Bonjour, Kurumi!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Rachel

Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 31 Okt 2023
Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

8/10 Bagus

Zivka

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 11 Okt 2023
Bonjour, Zivka!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

8/10 Bagus

Laura

Disukai: Staf & layanan, kenyamanan kamar
Menginap 5 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 3 Okt 2023
Bonjour, Laura!Thank you for the positive rating you have shared with us. It fills us with joy to understand that your stay was a wonderful one and up to your expectations. We are all looking forward to your return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Gareth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay at this hotel. The staff worked very hard to give excellent service and the location and facilities are superb. We didn't want to leave!
Menginap 11 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 27 Sep 2023
Bonjour, Gareth!We thank you for the perfect review you shared on Expedia page. Indeed, the team at Sofitel Bali Nusa Dua always strive to create a Magnifique journey to our guests, and I am glad to hear that our Ambassadors have once again managed to craft one for you. Looking forward to your return, whenever your travel brings you back to Bali. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Lama

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 18 Sep 2023
Bonjour, Lama!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the perfect rating and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Lucy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I cannot recommend this hotel enough! My husband and I stayed for two weeks in a room with a private pool and the whole stay was beyond our wildest dreams! The hotel is absolutely stunning and immaculate. The location is paradise. So calm and peaceful. The most amazing and special thing about the hotel is the staff - they go above and beyond ! Balinese people are truly amazing and made our honeymoon something we will cherish forever. You know how amazing your honeymoon was when you have tears leaving the hotel !!
Menginap 13 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 15 Sep 2023
Bonjour, Lucy!Thank you for celebrating your honeymoon with us at Sofitel Bali Nusa Dua Beach Resort. It delights us the most to see that our guests were able to enjoy their stay and could feel the warm hospitality extended by our team. We thank you once again for your recommendations and looking forward to your upcoming return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

4/10 Buruk

Nizhaat

Menginap 1 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 5 Okt 2023
Bonjour, Nizhaat! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Nevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A two day wedding party was very very loud maybe a bit too loud. But everything else was perfect.
Menginap 6 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 12 Sep 2023
Bonjour, Nevin!Thank you for such a perfect rating you shared online. We are all delighted to see that you had a perfect stay, aside from the wedding party that flustered a little bit of your experience. We all hope you will be visiting us again in the near future, to feel a true Magnifique journey at Sofitel Bali Nusa Dua. Best Regards,AnneQuality & Guest Experience Manager

6/10 Cukup Baik

Vesna Krasna Zlatar

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Terrible dinning options, overprice.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 11 Sep 2023
Bonjour, Vesna!Thank you for choosing Sofitel Bali Nusa Dua, following your recent visit in Bali. It surprises us to hear that you found that the price we offered in the resort was not entirely up to your expectations, as we have done some competitor check before setting up prices. However, I have shared your remarks to the management team for further review.Nonetheless, we hope you will give us another chance to welcoming you back again in the future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Lorraine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We travelled as a family of 5 and had connecting rooms. Rooms felt a little tired and in need of upgrading. Overall the hotel resort was lovely with lots of activities for children/family.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 6 Sep 2023
Bonjour, Lorraine!Thank you for such a wonderful review you posted. It is our pleasure to hear that you had an amazing stay with us and looking forward to seeing you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

8/10 Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 4 Sep 2023
Bonjour, Matthew!Thank you for the high rating you have shared with us online. We are glad to understand that you had an amazing stay with us and found it up to your expectations. Looking forward to your upcoming return, hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Kate

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Such a beautiful property! Our stay couldn’t have been better. Super helpful staff as well. Will definitely go back.
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 1 Sep 2023
Bonjour, Kate!Thank you for such a perfect review you posted on our Expedia page. It delights us to hear that you had a Magnifique journey staying at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return sometimes soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Edith L. Gonzalez

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I believe this is the best holiday we’ve ever had. It wasn’t one single thing, but a combination of everything that made the Sofitel Bali so amazing. The service was the best I’ve ever encountered anywhere in the world. Aaaand that is saying a lot. I want to remark Lydia the manager is amazing at her position. We also had a great experience with Noah. They really went above and beyond to make our time with them wonderful. The food was delicious, especially the breakfast. We stayed in the Villa and had club access. The breakfast at the club was good especially the almond croissants, but the buffet breakfast was life altering. We have arrived back in New York, and my family still talking about the noodle station. Sofitel’s pastry is better than in Paris. We also had a wonderful experience at the Manarai beach house during the day. It was a really entertaining experience and the food was yummy. The pool bar was also superb. I highly recommend the fresh coconut. We enjoyed massages on the beach which were very nice. I asked for extra pressure and my therapist did not disappoint. But what we enjoyed most was our villa. It was really nice to have the privacy of your own pool. Although, it is high season it didn’t feel over crowded. Always very personal attention by the entire staff. Tangkas at the bell service desk was genuinely kind and very helpful. It’s all the details that make this resort so very special.
Menginap 10 malam pada bulan Agustus 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 30 Agu 2023
Bonjour, Edith!Thank you for sharing the perfect stay you had at Sofitel Bali Nusa Dua. Indeed, the team always strive to create wonderful memories to all our guests and I am glad to hear that you could thoroughly feel the genuine services extended by our Ambassadors. We are all looking forward to your upcoming return hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Alexandra

Bepergian bersama teman
Disukai: Fasilitas
My husband and I will definitely come back to the Sofitel the hotel has everything you need without leaving the breakfast was amazing and the rooms were very clean and very comfortable see you next year 😍
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 21 Agu 2023
Bonjour, Alexandra!Thank you for sharing your amazing experience with us. It fills us with joy to understand that you were able to thoroughly enjoy your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return next year. Best Regards,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Edward

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful resort with fantastic staff.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 14 Agu 2023
Bonjour, Edward!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Sangat Bagus

Edward

Bepergian bersama teman
Disukai: Fasilitas
Superb hotel in every respect. From standard of maintenance (after being closed for lockdown) to amazing staff. Very difficult to find anything wrong with this place. Although charging for coffee from the Nespresso machine in our club Millesime room seemed a bit odd!
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Quality & Guest Experience Manager pada tanggal 14 Agu 2023
Bonjour, Edward!Thank you for the perfect score and kind feedback you shared with us. Your feedback with regards to the coffee capsules will be relayed to relevant department for further review. Nonetheless, we are excited to having you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager