Dear Rissa, It was a great pleasure to have you staying at The Sakala Resort Bali for your holiday in Bali! Thank you very much for your wonderful comment about our resort! We were thrilled to know how much you enjoyed your stay. We look forward to welcome you back to The Sakala Resort Bali in the very near future. Best Regards, The Management

Hello Kevin!Thank you so much for sharing such a wonderful review! Our Two Bedroom Villas are certainly our most premium category ideal for discerning families that want a large space with a pinch of privacy and a private swimming pool. However, the impeccable cleanliness and the world-class service we must say is provided to all guests equally. Even we are a large resort, we pride ourselves to work hard towards exactly what you mentioned: personalized and attentive service, whether is recommendations on what to do, joining our fun weekly activities (like the towel or kite making, good for both adults and children...) and of course, looking carefully after any allergies that our guests may have Your praise for our staff's attentiveness and engagement truly warms our hearts. We strive to make every guest's stay as enjoyable and worry-free as possible, and it sounds like we succeeded with your family!We're so grateful for your high recommendation and can't wait to welcome all four of you back for another memorable vacation. Here’s to more fun and relaxation next time around! Warm regards,

Dear Maria, we thank you for your review. We agree that genuine hospitality is part of the Balinese culture, but the level of service and professionalism achieved by our staff is the result of continued training and motivation. Positive reviews help to boos it so we thank you for that. Thank you for your positive feedback of our extensive buffet breakfast. Mostly sourced locally as part of our sustainability commitment, and prepared with diligent care.Cleanliness is non-negotiable and we are glad that you liked the decoration. Any minor snagging that may have become undetected among our numerous rooms, please let us know so we can address it.Is great to know that you enjoyed the pools as well (both our massive lagoon pool and our infinity pool at the beach club). Regarding the beach, whilst the rooms are not in the beach side, the beach itself is accessible from the beach club which is 40 meters from the lobby, crossing a small road with the assistance of our security staff 24/7. Whilst this is not ideal, other hotels also have a similar layout like the beachfront hotels in the Nusa Dua complex have a substantially longer distance from the lobby to the beach.We hope to see you back again and we thank you for your feedback.

Dear Brendan, thank you very much for your review!!We really appreciate your feedback. Seems that you had a very smooth and friendly check-in and the rest of the stay was great thanks for the amazing staff that we are proud to have.As you very well mentioned, we have many facilities so our guests can enjoy their well deserved holidays.We look forward to see you back again soon!

Dear Mr. Clifford,Thank you for your review. We are glad that you found our hotel clean - indeed cleanliness is one of our core values - and the stay was comfortable. We are sorry that you found the beet salad expensive and we are committed to reviewing periodically all our menu prices by the prevailing supplier's prices. We appreciate your feedback.We hope to see you back again soon for a comfortable and enjoyable stay.

Dear Malcom, thank you for your review. As you mentioned, our service and the friendliness of our staff is certainly one of our core values. We strive to provide a personalized experience and make our guests to feel like at home. Our resort is ideal for couples as well as families with plenty of options to entertain the little ones (pool, kids club, activities) whilst keeping them safe in our children-friendly designed rooms.Our breakfast indeed is regularly coming up on the reviews for is quality and variety, catering to all possible tastes. As you mentioned, we are recommended for those who look for a more relaxed holiday experience away from the noise of other areas, yet conveniently located with free shuttles to our secondary beach as well as Bali Collection Shopping Mall. We look forward to seeing you again and we thank you for your review.

Dear Cliff, we thank you for your review and your positive comments considering us a very good hotel.As for the price of the food in our restaurant, we respect your valuable opinion and we will keep benchmarking with our similar properties to remain competitive and keep offering an excellent value for money considering the size of the portions, the quality of the products and the premium service. We hope to see you back again!

Wow Josh!!! This is a valuable review not only for other future guests but also for the team to get a boost of motivation!! We truly appreciate you stayed 2 full weeks with us and you had the opportunity to interact with many of our staff and enjoy all of our facilities. We're honestly overjoyed to know that your vacation with your fiancée was the best one you've ever had. From the moment you arrived and were greeted with our special welcome drink (lemongrass tea farmed at the hotel), to our concierges' swift and attentive service. It sounds like your stay was filled with memorable moments from start to finish. We're thrilled that the room exceeded your expectations with its comfort, cleanliness, and the blissfully cool air conditioning. Breakfast is indeed a special time, and it's wonderful to hear how our staff made each morning magical for you and your fiancée, remembering your names and ensuring your day started perfectly. Hearing how our team, especially Demmy, went above and beyond to make your stay not just enjoyable but truly magical, especially with the perfect proposal setup, is incredibly touching. It's our passion to create unforgettable experiences for our guests, and knowing we played a part in such a significant moment in your lives is an honor. We believe it's the people that make Sakala truly special, and your review reaffirms this belief.We can't wait to welcome you back, perhaps for an anniversary celebration or another getaway. Wishing you and your fiancée all the best as you embark on this exciting new chapter together. Congratulations once again, and see you soon!

Wow Osama, thank you so much for your perfect review!! We are really happy to read that among a lot of other great resorts that you stayed in Bali, ours was the best and contributed to make your trip to Bali so exciting and memorable. We look forward to seeing you back again!!

Dear Martin, we thank you for your review and feedback...even though we certainly have a difference of opinion on what is and what is not a "5-star". Something very subjective and where different guests have different opinions. At least you found dour rooms at that level. As for the staff that you mentioned, it is the category that scores the highest in our hotel across all platforms. As you mentioned, you came over the NYE weekend when we had the hotel at 100% occupancy and we have to rely on additional daily workers that are not part of the contracted employees of the hotel (they dress differently if you may have noticed). These are usually young people recently graduated from the school with very limited working experience and yet to have their English polished. We do want to give an opportunity as well to the local communities in Bali to have real-world exposure to work in the hospitality business and we beg our guest's patience and understanding. However, all our food & beverage venues have also senior experienced staff that you could always ask, if you feel that your request was not understood well. Public toilets should be all in good working condition. As soon as we detect any minor malfunctioning (whether in a toilet or elsewhere), we have a team of engineers 24/7 available to fix things. On occasions and considering that we have a property of 30,000m2 (3 hectares) big and we cannot have eyes all the time in every single corner...we appreciate our guests bringing those minor issues to our attention, as it may have simply become undetected. As for the general maintenance of the property, over 2023 we have deployed an extensive investment but with priorities like the large amount of 261 rooms and villas that we have (as you mentioned that was at 5-star level) and items that are not visible for the guests but absolutely critical (like replacing the chiller, some roofs, etc...). There are just a few small snagging to be done on Q1 2024 and as we mentioned, some really minor issues is just because are undetected rather than intentionally not fixing it. We always encourage guests to please raise those small imperfections during their stay (instead of mentioning them after your departure) so we can immediately fix them and provide a more pleasant stay. The beach in Tanjung Benoa is more suitable for watersports, that is something that we do mention across all of our listings in case a guest didn't do a research of our area below. Many people from other parts of Bali come to our area to do aquatic-based activities because are not permitted in other areas...However, we do understand that not everyone enjoys this and for those who want to swim we have the private beach venue that you mentioned a few minutes away. Here we have several sounlounges and other seatings, a bar that serves drinks and snacks, toilets, shower, towels and wifi. The basics to spend a few hours just relaxing. This is the very same beach shared with some of the best hote

Thank you very much Alexander! You had a great stay and your maximum score is much appreciated!

Dear Kaes, thank you very much for your fantastic review and feedback.Indeed. As you very well mentioned, our resort is very well-suited for families; with an attentive, friendly and professional service all around that makes sure our guests have a great time.We pay a lot of attention to our breakfast and we present daily a huge variety of options, including a kids corner and lots of fresh - locally sourced - items. Our lagoon pool is probably amongst the longest is Bali with 125 meters and a surface of approx. 4,000m2, surrounded by lush tropical trees and water features. Lots of seating and our great swim-up pool bar. At close distance we have quite a few convenience stores and within 15 minutes walking also a number of mid-priced restaurants and our secondary beach venue served by shuttle is just a few minutes away.Our accommodation is not in the beachfront, however at 40 metres across the lobby we have our beach club which is an important part of our resort. During the peak holiday season of the end of the year, yes we had full occupancy and that created some queue to enter into the breakfast because even we have it open for more than 3 hours, everyone seems to be going at the very same time - we advise in these cases to avoid the peak hour but we are also currently expanding the breakfast area so those queues don't happen again.We will thank Demmy, the food & beverage service and the housekeeping team for looking after you very well and contributing to deliver an overall fantastic experience. Thank you and hope to see you back again soon!

Dear Titin,Thank you for your review. We are happy to read that you love the decoration, the private swimming pool and the in-room dining service was excellent.We investigated the situation with the AC in the 2nd floor and the food. We strive to provide the best service to our guests and in addition to the personal explanation we provided to you, we hereby clarify further. You deserve clear explanations (not excuses).Your room was prepared on the morning of your arrival and was double-checked again at 6pm, where everything was in working condition. Coincidentally, later at 11pm the MCB of the AC on the 2nd floor (a different system than in the 1st floor) was triggered by perhaps an external issue by the electrical company (MCBMiniature Circuit Breaker, which is a device that automatically switches off electronic devices like the AC to prevent damage due to an excess of current).We investigated the issue with the lunch. The Restaurant Manager who took your order was not advised of your kids's allergy, so later when you asked our daily worker who served the "nasi goreng" (fried rice) made a mistake by saying that the plate didn't have peanut. He thought that, indeed, the fried rice didn't have peanuts, but a separate piece of chicken ("satay") was prepared with a layer ofd peanuts a sauce that ha. This is indeed very unfortunate and we deeply apologize for this, it is something that certainly could not happen ever again. We have run an extensive re-training of all our temporary workers to understand how important food allergies are. In case of doubt, they must always double check with a supervisor/manager. We hope you can allow us to improve our service and we thank you for your valuable feedback.

Dear Chia Chi, if you would have informed us of a minor issue in your bathtub (we have more than 300 in the hotel and maybe some faucet needs a small adjustment); we would have fix it immediately. We genuinely did not become aware of this and we rely on our guests to informing us. As for the DND button, it was correctly on in you room, but the light in the exterior was off. Another very small detail that we could have fixed immediately if were informed. Our breakfast is buffet and we provide more than 20 employees every morning to direct guests, prepare coffees, refill the stations, live cooking...we have in general a very efficient breakfast operation so we are a bit surprised of your comment. We are sorry that such minor issues didn't make your stay with us as good as the majority of our guests.

Thank you very much for your excellent review James. It's appreciated.In just one line, you managed to summarize our core value proposition: * Spotless cleanliness all around* Relaxing holidays, away from the buzz of other areas of Bali* Comfortable rooms and beds* Excellence in service with friendly and professional staff.We thank you for the acknowledgement and how helpful great reviews are for us.We look forward to seeing you back again!!

Dear Shelby, your review is very important for us and also for other travelers. We thank you for taking a few minutes to write up such a fantastic positive note of our resort and its amazing facilities. We have not only 2 large beautiful pools, but also beach club, spa, gym, activities...so nobody gets bored.And of course our rooms that are not only very spacious (62m2) but also super clean and comfortable with premium bedding and amenities. We are really glad that we were able to deliver a fantastic experience and we look forward to seeing you again!!!

Kære Carsten, Vi takker mange gange for din fantastiske hurtige gennemgang af vores ejendom. Vi har, som du nævnte, 2 store pools og andre faciliteter (spa, fitnesscenter, strandklub, aktiviteter...) og bestemt den massive kvalitetsmorgenbuffet og den fremragende service er det, der sandsynligvis adskiller os fra andre hoteller.Vi takker for din anbefaling og glæder os til at se dig igen!!

Hi Brian, we really thank you for your 5 points!! It is very valuable for us considering that you stayed a full week with us and had the opportunity to enjoy all of our facilities and get to know the excellent service of our staff.We hope to see you back again soon!

Dear Angela, unfortunately, you didn't leave us any written comment so it is difficult to know what didn't go according to your expectations. We had dozens of happy guests staying over the same dates, so if there is was any specific issue that you had during your stay (and you did not made us aware whilst you were in the hotel), please send us a private message. Thank you.

Dear Mr Gurjot, we thank you for your 4 out of 5 points, and your appreciation for our super spacious rooms (starting at 62m2 for the 1 bedroom and 125m2 for the 2 bedrooms). Most importantly, we value your positive feedback of our amazing staff and their excellent service.Our AC is very strong indeed because we recently made a significant investment into a new commercial chiller, which is very powerful yet more energy efficient as we are committed to both the comfort of our guests as well as reducing our carbon footprint.Our hotel is only 9 years old and it has an excellent level of maintenance in general considering how large is the property (30,000m2) and how we work hard every day to fix up to the smallest detail. The examples that you mentioned are actually unrelated to the need for a renovation:* Our 4,000m2 lagoon pool contains approximately half a million (500,000) tiles, so from time to time we have a handful of tiles that may pop and this is something relatively normal to happen and certainly limited (less than 0,002% of the total tiles); most important is that anytime we detect a tile popping up, we glue it back very shortly. * The jets at the cabanas have a very sensitive mechanism that gets easily broken when some guests manipulate them incorrectly. For that reason, we have decided to remove them but since this requires emptying a substantial part of the pool it is more sensible to do it during the upcoming rainy season. You may agree with us that is not very sensible to waste millions of liters of fresh water when is already months that Bali has gone through a drought. * We have approximately 400 minibars/fridges in the hotel...so we are grateful that you mentioned that the closing of yours wasn't perfect so now we are aware and can fix it immediately. We are always grateful for our guest's feedback as we can improve our operations, but as we said, those examples are not actually related to a renovation need but more of minor issues that can be easily solved.Thank you very much and we hope to see you back again with perfection!!

Dear Vanessa, although you haven't left any comment here, we know for good that you stay was fantastic and you shared your initial feedback as soon as you arrived where you were very pleased with the room and the check-in experience. We are happy to have your 5 points!! And we certainly look forward to seeing you soon back again!

Dear Mr Amit, thank you very much for your review. We are glad to hear that you and your family had a fantastic time staying with us. As you mentioned, we look forward to welcoming you with the kids next time as we are a very well-suited resort for families. We do have kids pool section, a large fully equipped kids club and even a kids corner at the breakfast as well as many activities suited for the little ones. Thank you as well for your positive feedback of our extensive quality breakfast, which is highly recommended for our guests to take together with their accommodation.As you correctly said, our resort is at almost the end of the Tanjung Benoa peninsula. This however has a big advantage for our guests, which is that is more quiet and with less traffic than elsewhere...so this is better suited for those looking for a more relaxed holiday.However, we are at a very short distance (and served with our free shuttle) to all the attractions of Nusa Dua, including the shopping mall and many dining venues. As for the massage, however, we do have an amazing luxury spa at the hotel with 8 treatment rooms, so there is no need to go anywhere else if you want to experience a high-quality treatment done by professional therapists...All of it at a great value for money.We certainly look forward to seeing you back again soon with the family!

Hi Mrs Lishkay, We firstly must appreciate your excellent feedback about our staff, how lovely our villas are, and the perfect maintenance of our pools. Thank you for all of that. The few issues that you mentioned can be easily explained as it is necessary to clarify to both you and other readers:•Deposits: we follow exactly the same policy as all other 5-star hotels in Nusa Dua (we actually did our homework to ask all hotels and made sure we have a consistent approach to deposits). There is a reason why we take Credit Cards instead of Debit Card, and that is because what we do is to “hold” a deposit (only possible with Credit Cards) and not “charge” it (something that would happen with a Debit Card). Some of our guests do not have consumptions to be paid (or may want to choose a different payment method than the one used with the deposit) so the deposit can be automatically released on their departure, and this would not be possible with a Debit Card. •Shower: Our butler personally asked you a few times if everything was right in your room and as you said, our team is ready to correct the smallest issue that can occur during the stay immediately…but if it happens when you are in the room and we are not advised…we just cannot know until you tell us.•Dining offering: we are not an all-inclusive property, so when looking at the length of stay and profile of our guests, having an all-day dining venue at the Beach Club with plenty of seating is sufficient for the number of rooms that we have. In addition, there are many mid-priced restaurants at very short distances to the hotel and many guests do actually like to see other places. Our menu is varied and extensive enough for a family to choose many different items during their stay, but we certainly apologize if there was something in particular, missing one of the days. This does not occur often, but since we only provide fresh food, we need to wait for the supplier to bring it the next day. And in cases of one specific type of soda missing in one of the 3 bars that we have, this can be easily stocked immediately. And that was what actually happened (you had a soda and our staff brought stock from another outlet) and we are sorry if that was an inconvenience that needed to be written in a review.•Private Beach: it has 500m2 of space with sunloungers, bar, shower, toilets, towels and even wifi. Here the concept is more chill and informal, because adjacent (just 1-minute walk) to our venue guests have all sorts of larger beach clubs and branded resorts where is easy to have a more sophisticated. Our private beach’s purpose is just to offer a nearby location more suitable for swimming as it is part of the very same kilometric-long stretch of sand/beach of Nusa Dua. The furniture was varnished only 3 months ago, and since this is exposed to the 1st line of marine environment all day, it is planned to give it another varnish very shortly. •Spa: we must correct you on this; because both you

Dear Ms. Samira, your review and short note make us full of joy!!Likewise, we think every single guest that comes to our resort is important and deserves a personal approach, with friendliness and professionalism.Our team is our best asset...but we also have a fantastic 5-star resort full of facilities!We thank you again for your stay with us and we look forward to seeing you back again!

Wow Giancarlo, our Italian friend!! Amazing photos that you took of our resort!! Thank you for sharing them and writing a fantastic review. We love those 10 points!!As you said, in addition to being a top 5-star resort, we pride ourselves on providing an amazing and genuine hospitality service all around.Hope to see you back very soon!

Thank you Carolina!!! And you are an amazing guest!! We are really happy that you enjoyed your stay in our magnificent Two Bedroom Villa with Private Pool. This is our most premium room category, the most spacious with almost 300m2, and with a super personalized service by our Head Butler.We are also glad to hear that you enjoyed most of our 5-star facilities at the resort and that you loved the food!!Thank you very much for your great review, it helps us big time! We hope to see you back again soon

Hi William! Thank you! We are happy to read that you had a great and relaxing time with us. The fact that you are planning to come back again, means that you did enjoy it!. We do appreciate you mentioning that our location actually is perfectly suited for those looking for a more quieter and tranquil area, without the noise and traffic that can be found elsewhere. Yet, we are only 25 minutes from the airport and 10 minutes from all Nusa Dua attractions. Moreover, it can be a great base to explore other areas of Bali as we have easy access to the Mandira Toll Road that connects us with other areas. All our facilities are open and all our large machinery is in perfect working condition, this was already a great effort after being almost 3 years with the pandemic situation....Now, we have a very comprehensive maintenance program from A to Z to keep everything in great condition, just that considering that the property is huge, we need to go area by area so we do a fine and a long lasting job. Work in progress certainly!Most importantly, we highly appreciate your positive feedback from our amazing staff, they work really hard to deliver world-class hospitality.See you soon!

Dear Jignesh, thank you so much for your maximum score!! It is much much appreciated. Certainly, Ria and Darmawan will be thrilled to read your review and your appreciation for their good work and friendly - yet professional - approach to our guests. We are glad that you enjoyed your week-long stay in our Two Bedroom Villas with Private Pool, ideal for families who want some privacy of their own standalone unit whilst having access to all the 5-star facilities our resort offers. There are actually a couple of advantages to be on the tip of the Tanjung Benoa Peninsula. Firstly, we have less traffic/noise and secondly, we are really close to the village with some temples and markets, very interesting to see and experience the "real" Bali lifestyle. We are also at only 10 minutes to all the attractions in Nusa Dua (where our secondary beach bar is, Samuh) a barely 25 from the airport. We are really happy that you enjoyed your stay with us and for your kind words towards our amazing team.Hope to see you back soon!

And we are super happy that you did so!! Thank you Sergey, we hope to see you back soon!

Dear Ms. Laura-Lee; thank you for your review. We appreciate all of our guests doing so, but is always more helpful if we get some comment so we learn what was great and what can be improved.We hope to see you back again!

Dear Dusty, thank you very much for your 5 out of 5 points. We are glad you had such a memorable week's holiday in our massive Two Bedroom Family Suites!

Kjære gjest, vi takker for din anmeldelse og dine 8 poeng.Takk for din positive tilbakemelding på suitene med 2 soverom; de er sannsynligvis blant de største (med 125m2) enhetene i Nusa Dua-området, og det er et av våre unike salgsargumenter. De er ideelle for familier og gjester som setter pris på store og komfortable rom.Vi skårer jevnlig veldig høyt når det gjelder renslighet av rommene og alle fasiliteter, så det burde ikke bare vært "ok", men det skulle være skinnende rent. Vi vil vurdere om det var mangel på oppmerksomhet til rommet ditt for å rette opp det umiddelbart.Unødvendig å si at Covid19 var en veldig vanskelig tid for hotellet vårt. Vi har imidlertid gjort et progressivt og detaljert oppgraderingsprogram på tvers av alle anleggene våre (vi kjøper en ny kjøler, vi skiftet takene på restauranten vår, vi fikset eventuelle lekkasjer, osv..) og vi fortsetter å gjøre det hver dag. nærmere vår beste form noensinne.Vi beklager støyuleilighetene fra vinden; faktum er at under oppholdet var det en kraftig storm, men normalt legger vi stor vekt på støyreduksjon (hvis du ser på våre heltre dører og polert stein i korridorene våre). Vi kan selvsagt ikke kontrollere om det er en hund utenfor hotellet som bjeffer om natten i landsbyen, men vi får vanligvis ingen kommentarer i denne forbindelse.Området vårt er litt roligere enn andre (grunnen til at mange av våre gjester velger oss), men likevel er det mange lokale spisesteder og butikker som gjenåpner hver dag. Vi har også en skyttelbuss til kjøpesenteret Bali Collection, og vi har gode forbindelser til andre områder på Bali via Mandira Toll Road.Vi takker for din konstruktive anmeldelse og ser frem til å se deg igjen.

Dear Mr. Andy, we are aware that you had some minor hiccups on your arrival day - but those were easily fixable (for example a light off in your private swimming pool which was undetected during daytime when your room was prepared). We are really sorry for those little inconveniences that may happen in hotel operations; what is most important is that our team was ready 24/7 to provide assistance and recovery for it. We hope to see you back again and regain your trust.Regards,

Dear Rejan, thank you very much for your great review and for sharing those fantastic photos with other readers. We noticed that you stayed in one of our large Two Bedroom Villas with private swimming pool, photos of our iconic lobby, Samuh beach....We are really glad to read that you were able to relax and blend with the Balinese culture of our location, whilst there are plenty of local eateries and shops nearby. Thank you for your positive comment about our breakfast and our massive lagoon pool. Hope to see you back very soon!

Thank you for your review Mr. Peter

Thank you fro your review Mr. Anil

Dear Pan, Thank you for taking the time to write a post-stay review at our hotel.As for the first part of your review, we are really glad to read that it was overall a nice hotel with great food and an extensive, varied - and most importantly - delicious buffet breakfast. Thank you for your appreciation of our generously sized (from 63m2) rooms - among which the Deluxe Pool Access Suites of your choosing is one of the favorites of our guests, as they can directly jump into our massive lagoon pool and swim-up to the lagoon bar. As for the facilities, indeed our gym is likely to be the largest in Nusa Dua, with not 3 but 4 floors actually (Cardio, Machines, Weights and Yoga/stretching studio) and is well-equipped with the most reputable brand in the fitness space. In addition to our fitness center, we have a few other 5-star facilities such as an award-winning beach club, a luxury wellness-spa, and a fully-fledged kids club. We hope you also had time to check these out as well.As for the second part of the review, we have spoken with the team to analyze why the Check-Out experience did not go as smooth as it should have been. The fact is that very rarely we get comments on this regards, but for your particular case, there was indeed a minor internal communication gap for which we truly apologize. Your constructive feedback is very useful to ensure situations like such described are not repeated. Our guest experience manager approved your late check-out but please be mindful that those (or early check-ins) are not always possible, because one of our core values is spotless cleanliness. We must then ensure our amazing housekeeping team has enough time to process our rooms in details in between guests - and when the occupancy is high our timing is a bit tight for this task. However, in this particular case, there was up to 3 changes of shift from one day to the next (our Front Office team has more than 20 members), as it was unfortunate that the information of the request did not flow among all members timely. We apologize for that and we have reiterated to the team how important is to make sure the communications from guests to our front office shall be perfectly smooth moving forward and regardless of who is on duty at any time of the day. As for the room check before departure, it is a standard procedure in international hotels as well, especially because we noticed an increased number of personal belongings left behind by our guests...and is better to wait a few minutes to re-check than to send those belongings - sometimes overseas - back to the guest. What we certainly are sorry is that the process took so long - and we certainly agree it should not have taken more than 5 minutes. As such, we have reiterated to our housekeeping and front office teams to make sure next time we do it a lot faster and - most importantly - explain to the guest why we do it and inform the guest immediately to avoid unnecessary waits. Overall, we are very

Dear Kate,Thank you for taking the time to write a review. Happy to read you found lovely our resort grounds and that the staff was very friendly. Our villas are really large (almost 300m2) so whilst we are working hard to get them literally perfect, there may be some minor snagging somewhere that certainly we should fix. I hope you mentioned this to our operational team then we can quickly address any issue as it may have became unnoticed.Thank you again and hope to see you back again!

Dear Jose, thank you very much for your kind review! We love to have great comments that help other travelers. Our resort is great for all of those looking for relaxation during their holidays, especially now that Bali is becoming very busy and with a lot of traffic in other parts of the island...If we may add, there are a few restaurants at walking distance (less than 10 minutes) like Bumbu, Meads and Glaze..all of them having great reviews. In addition, there are a good number of 5-star hotels in the surroundings with a variety of choices and we provide a free shuttle if our guest wish to dine outside in the vicinity.In any case, we appreciate your feedback about our breakfast, as we are currently launching today a new menu in our beach club which I am sure you would like it.All in all, we honestly appreciate your constructive review and your 5*!See you back again.

Dear David, your review made up our day! Thank you SO MUCH for your kind words. There is nothing more important in a hotel than service and that is something we work hard every day to offer the best in class. Interestingly, Koming keep coming up in many positive reviews....she is not only the best in town with her omelets but she remembers each and every guest name and favorite eggs style. We are really grateful for your kind review and we will convey to Koming and the rest of the team your warm words, which help us to keep up the spirit and motivation.All the best, hope to see you back soon!

Dear Ashok, thank you for positive review. Cleanliness and excellence in breakfast food and service is very important for our guests. We take your suggestion to incorporate more vegetarian dishes in our menu and we will work on it. At least, we are happy that our chef was sensitive about it and made special dishes for your, which is something not many large hotels may do. We are proud to take our guests preferences seriously.Hope to see you back in the hotel soon!

Dear Laura, what we wished to know is why and what particular reason drive you to write so. We strive to improve every day our service and listening to our guests is an important piece for us. Thank you anyway to take your time to rate us.All the best

Dear AnandThank you for entrusting your beautiful holiday in Bali to our resort.It warms our heart to learn that you also loved our delicate dishes prepared during breakfast, well-appointed Suite, as well as the gigantic swimming pool we have. Moreover, your high praises towards the heartiest services of Mr. Demmy and the rest of team truly fills us with joy.looking forward to welcoming you back in the near futureSincerely, Fran Ruano - General Manager