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Ulasan untuk Grand Mercure Phuket Patong

5 out of 5
Grand Mercure Phuket Patong
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 565 dari 1002 ulasan" "
Penilaian 8 - Bagus. 325 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 76 dari 1002 ulasan" "
Penilaian 4 - Buruk. 23 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 1002 ulasan" "

9,0/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Ike

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Apple pada tanggal 19 Jun 2019
Dear valued guest, thank you very much for rating us.

6/10 Cukup Baik

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property istself and amenities are very beautiful. We booked a room with the pool right outside… and while Thailand has mosquitos I feel like this place offers a tropical oasis inside the city which helps the mosquitos to flock to this area. We had no issues with them just a lot more here and other places. The check in process was quick but unlike any of our other stays when we upgraded the room with free included mini bar… everything here was still a little pricy. I had high high hopes for this hotel and just wasn’t everynting I hoped it would be….. but overall a great place to stay in Patong.
Menginap 8 malam pada bulan April 2024

10/10 Sangat Bagus

Edith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 13 malam pada bulan April 2024

8/10 Bagus

Osamu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
プーケットパトンビーチが初めての宿泊なのでどうかと思いましたが、リゾート感にはチョットかけているような気がします。
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First class hotel. New, beautiful lobby and outstanding pools. Room was clean and modern. Breakfast buffet was great! Walking distance to everything Patong Beach has to offer
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest relations team pada tanggal 11 Apr 2024
Many thanks for wonderful feedback.

6/10 Cukup Baik

HIROSHI

Menginap 6 malam pada bulan April 2024
Tanggapan dari Guest relations team pada tanggal 11 Apr 2024
Thank you very much for positive rating.

6/10 Cukup Baik

Irina, Münster

Bepergian bersama keluarga
Disukai: Fasilitas
Wir waren das erste Mal in diesem Hotel und würden daher gern einige Informationen mit anderen Leuten teilen. Zuerst einmal war der erste Eindruck, als wir im Hotel ankamen positiv. Der Eingangsbereich sieht sehr schön und gepflegt aus. Kommen wir zum ersten negativen Punkt: ich persönlich habe schon in vielen verschiedenen Hotels übernachtet und in keinem einzigen Hotel musste ich eine Kaution zahlen. Anders ist es in diesem Hotel.. die Kaution beträgt 5000 Baht, welche man beim Check In direkt bezahlen muss. Im Hotelzimmer gibt es eine Liste, auf der jede Kleinigkeit aufgelistet ist, die bezahlt werden muss, falls sie kaputt gemacht wird. Ein kleines Beispiel: eine Tasse kostet 300 Baht. Also vorher jeden Mangel im Zimmer dokumentieren und Bilder davon machen. Das Zimmer an sich sieht auf den ersten Blick auch wie auf den Bildern aus. Allerdings ist der Boden nicht sauber und auch das Badezimmer ist etwas in die Jahre gekommen. Die Zimmer sind leider sehr hellhörig. Das Frühstück: die Auswahl beim Frühstücksbuffet ist sehr vielfältig und es schmeckt alles super. Das einzige, was uns negativ aufgefallen ist, sind einige Mitarbeiter, die sich über die Gäste beschweren oder sogar lästern. Ein Koch, der für die Suppen zuständig ist, hat unangemessene Kommentare über die Oberweite einer jungen Dame abgegeben. Desweiteren gab es negative Kommentare von einer Köchin, da ein junger Mann zwei Mal Omlette bestellt hat und eins doch eigentlich reichen würde.
Menginap 13 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 2 Apr 2024
wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Grand Mercure Phuket Patong die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.Die Hotels der Marke Grand Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern.Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.

8/10 Bagus

robert M

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
It was all very nice except for people in the lobby that check you in and out. They were by far the coldest people I met in Thailand period. The greeting was cold and the checkout was worst. I was checking out and informed the woman I did not use the mini bar and she made me wait to verify.i used nothing with a cleaning woman in the room. really insulting and then does not thank us for staying 2 weeks. Shame that occurred with the first and last people you talk with at the resort as that's what you remember
Menginap 12 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 29 Mar 2024
Thank you very much for sharing your valued feedback with us. We will definitely share it with our team for further improvement.

10/10 Sangat Bagus

Silke

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 20 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 29 Mar 2024
Many thanks for excellent rating.

8/10 Bagus

Chauncey

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was beautiful, the staff were very accommodating and the restaurant food was amazing. They had a great spread
Menginap 11 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 29 Mar 2024
Thank you very much for wonderful comment.

10/10 Sangat Bagus

Barry Alexander

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel excellent service and amenities, walking distance to Patong beach. Excellent food and drinking options all close. Would definitely stay there again.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 22 Mar 2024
Many thanks for wonderful feedback and we are looking forward to your next visit.

10/10 Sangat Bagus

Dennis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was perfect!
Menginap 12 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 22 Mar 2024
Thank you very much for excellent score.

10/10 Sangat Bagus

ferdinand

Bepergian bersama teman
Disukai: Fasilitas
Great breakfast, good pool. Location is pretty good, staff is friendly. Been coming here for the last 7 years. Always the place to stay for us.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 22 Mar 2024
Many thanks for wonderful comment and on-going support.

10/10 Sangat Bagus

Adrian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Grand Mercure is like a sanctuary away from the craziness of Patong. Hotel space is well thought out. Our room (Deluxe Pool Access Room) was fantastic. To have the ability to step from your room into a pool reserved for these rooms only, makes you feel spoiled. Restaurant, pool bar, café and other amenities are a good size and comfortable.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Guest relations team pada tanggal 22 Mar 2024
Thank you very much for your impressive comment.

8/10 Bagus

Sylvain

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest relations team pada tanggal 8 Mar 2024
Thank you very much for wonderful rating.

10/10 Sangat Bagus

Yuna

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 8 Mar 2024
Thank you very much for wonderful score.

8/10 Bagus

Kwangseon

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest relations team pada tanggal 22 Mar 2024
Thank you very much for positive rating.

10/10 Sangat Bagus

michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff. Close to shopping and beach
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Guest relations team pada tanggal 23 Feb 2024
Thank you very much for wonderful feedback.

8/10 Bagus

Hae kwang

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
여행 많이 다니는 편인데, 전반적으로 크게 불만은 없으나 가격대비 좀 애매했어요. 중국인과 서양인이 많구요.. 해변은 걸어갈 만한데, 정실론이나 Big C(마트)는 낮에 아이들과 걸어가기는 좀 힘든 거리였어요.. 어매니티도 조금 애매하고..수영장도 쪼개놔서 좀 애매하고..리조트내에서 산책을 할만한 규모는 아닙니다. Pool bar 칵테일은 개선이 많이 필요해요..ㅠㅠ late check out 이 5,000바트로 좀 비싸 편이었고..하지만 없는 방 어렵게 어랜지해준 스탭은 고마웠어요..
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Connagh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Guest relations team pada tanggal 13 Feb 2024
Thank you very much for positive rating.

8/10 Bagus

Masaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest relations team pada tanggal 5 Feb 2024
Many thanks for positive rating.

10/10 Sangat Bagus

Matthew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an enjoyable stay, perfect spot to be walking distance to plenty of restaurants, nightlife, while still having all of the amenities. Definitely would stay here again. The rooms with the walkouts to the private pools were awesome.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 31 Jan 2024
Many thanks for excellent score and comment.

8/10 Bagus

Peter

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place to spend some time at the end of a hectic holiday.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 31 Jan 2024
Thank you very much for wonderful feedback.

10/10 Sangat Bagus

Nikesh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff absolutely fantastic!
Menginap 13 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Jan 2024
Thank you very much for your wonderful comment.

10/10 Sangat Bagus

Doreen, Leppington

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed here for 8 nights in a swim out room. We thoroughly enjoyed our stay. The staff right from the beginning at check in were amazing and very attentive. The resort is located in a quieter part of Patong but still very close to all the action that Patong has to offer. The buffet breakfast was delightful and staff always walking around asking if you wanted another cup of coffee/tea. I highly recommend this resort to anyone wishing to stay in the Patong area. We will be back
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 25 Jan 2024
Million thanks for fabulous review and recommending us. We are looking forward to your next stay.

6/10 Cukup Baik

Jaime

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Inadequate help in the dining area during breakfast.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 25 Jan 2024
Thank you very much for your valued feedback and we are sorry to hear that you had unpleasant experience during breakfast and we will share your valued comment among our team for further improvement. Hope you will visit us again.

10/10 Sangat Bagus

Frank

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 17 Jan 2024
Thank you very much for excellent score.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Four items were missing from the minibar on arrival. The battered wooden hangers in the wardrobe probably wouldn't have been admitted to a car boot sale. The plug mechanism in the bathroom's hand basin didn't function; the promised rectification never arrived. The extensive re-grouting in the shower and washbasin areas looked as though it had been applied by an elephant. Screw heads and edging areas of wallpaper linings were sprouting the dreaded rust colour, that harbinger of worse things to come. The roller blind covering the view into the shower was misshapen and badly frayed all down one edge. The wall panel accommodating internet ports was corroding. The A/C system needed the assistance of a dehumidifier unit, all very well if you don't mind being woken up by a beeping alarm at 4 am to empty the tank and then listen to the loud drops as the reservoir starts to refill. Take travel adapters with you: remarkably, this rather new hotel doesn't offer universal sockets. Even the dehumidifier needed an adapter. The hotel will loan you one upon signing for it. The pool is excellent; the attendant staff wonderful. The spacious lobby is also wonderful, especially if you like the thwacking of balls on the pool table and mega-screens displaying football matches. You might give the gents toilet in this area a miss; the rotting wooden panels are a sight not to behold. The hotel, barely ten years old, won a Best Island Resort Award in 2023, if I recall correctly. Amazing Thailand!
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Guest relations team pada tanggal 25 Jan 2024
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.

10/10 Sangat Bagus

Mircea, Daly City

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a blast at the Grand Mercure in Patong Beach, Thailand! The staff were super friendly and always on hand to help. The food? Amazing! Whether we were sipping on cool drinks or munching on local dishes, we were in heaven. And the rooms – so comfy, we barely wanted to leave. Totally recommend for anyone looking for a chilled and comfy beach getaway!
Tanggapan dari Guest relations team pada tanggal 11 Jan 2024
Thank you very much for positive comment and recommending us.

8/10 Bagus

Kellie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 9 Jan 2024
Thank you very much for positive score.

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quiet amongst the crazy
Perfect hotel in Patong Beach! You can't hear any of the craziness of the streets. We got a pool access villa which was perfect! Great food and pool
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 9 Jan 2024
Many thanks for fabulous review. Hope you will visit us again.

8/10 Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 9 Jan 2024
Thank you very much for positive rating.

10/10 Sangat Bagus

Bernhard Kier de Cock

Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 9 Jan 2024
Thank you very much for excellent rating.

10/10 Sangat Bagus

Amir

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 29 Des 2023
Thank you very much for excellent score.

10/10 Sangat Bagus

Manolis

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good, except the WiFi, which kept disconnecting.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 28 Des 2023
Thank you very much for fabulous comment

8/10 Bagus

ASMA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice stay
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for wonderful comment.

6/10 Cukup Baik

Jonathan

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
It was a quiet place in the middle of Patong, so that’s rare and lucky to have. Rooms are decent, don’t look like the photos in terms of lighting or size, but they are comfortable. The rooms do show signs of age though, ours had rust, bits of mould, etc. Their happy hour at the pool bar is daily from 4-6, a special menu comes out during this time, it’s buy-1-get-1-free which is good, however, I wanted a non-happy hour drink from the normal menu however they refused to give me the menu, weird but I just the bar staff couldn’t be bothered. The “4 pools” description is misleading, it’s 1 pool with 3 private additional pools only for people who have direct pool access. The breakfast is decent, there is a wide variety of pastries, eggs, noodles, even Indian food etc. The coffee as part of breakfast is awful, every coffee tastes either burnt or just milk. We stayed for 2 weeks and when booking we thought we booked WITH breakfast, upon check-in when we were told no breakfast, we asked if we could add-on breakfast for every day of our stay (2 weeks) for the same rate as what is advertised online, (hotels usually do this no problem however they refused to agree), unfortunately saying we need to pay full price (1400 baht), this is SUPER expensive compared to the rest of Patong. Unfortunately they lost our custom there, we only had breakfast 3 times, all other days we walked a few minutes to other places.
Menginap 13 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 28 Des 2023
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.

10/10 Sangat Bagus

Andre

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for excellent score.

10/10 Sangat Bagus

Dell

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for wonderful score.

8/10 Bagus

Mario

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location minutes away from the action but still quiet to rest. Breakfast buffet was great and definitely worth it. Front desk was very helpful.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Many thanks for incredible score and feedback.

10/10 Sangat Bagus

David

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Centrally located, plenty of sun beds round pool, lovely food and breakfast buffet was wonderful. Staff extremely friendly. Hotel was very clean with excellent facilities.
Menginap 10 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Many thanks for your amazing score and feedback!

10/10 Sangat Bagus

Wai Ho

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Nice hotel
Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for your amazing feedback!

10/10 Sangat Bagus

Chi Ching

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for your incredible score.

10/10 Sangat Bagus

Chi Ching

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for your amazing score!

10/10 Sangat Bagus

Emily

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for excellent rating.

6/10 Cukup Baik

Heather

Menginap 4 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
Thank you very much for fabulous rating.

10/10 Sangat Bagus

Lily

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 25 Des 2023
thank you very much for your incredible score

10/10 Sangat Bagus

JAY

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Brilliant stay. Had a bit of everything for anyone looking for a good time.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 29 Nov 2023
Thank you very much for fabulous feedback.

10/10 Sangat Bagus

Carol

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was good, room, food,service and location. Couldn't fault anything, would definitely stay there again
Menginap 3 malam pada bulan November 2023
Tanggapan dari Guest relations team pada tanggal 29 Nov 2023
Thousands thank for wonderful comment. We are looking forward to your next visit.