Eksterior
Cek ketersediaan

Ulasan untuk Novotel Phuket Kata Avista Resort And Spa

5 out of 5
Novotel Phuket Kata Avista Resort And Spa
4/1,4 Leam Sai Road, Kata Beach, Karon, Phuket

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 59 dari 100 ulasan" "
Penilaian 8 - Bagus. 25 dari 100 ulasan" "
Penilaian 6 - Cukup Baik. 11 dari 100 ulasan" "
Penilaian 4 - Buruk. 3 dari 100 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 100 ulasan" "

8,8/10

Kebersihan

9,2/10

Staf & layanan

8,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Reena

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
We went as a family with a 5 year old. Pros - friendly staff, clean, pool open long hours (7am-9pm) and loungers always available. Very good location once you're at the bottom of the short, steep hill. Suggested Improvements but didn't impact overall holiday- breakfast gets repetitive and not much choice for vegetarians unless you're ok with mixed vegetables. Good AC in the rooms but if you feel warm at night there's only thick duvets, no option of thin covers. Kids club is really relevant for maybe up to 3 year olds. The shuttle is every hour and takes less than 2 minutes to get to the beach area - it may be more useful if it goes towards Kata road and can pick people up from bottom of the hill more frequently. Maybe hotel could have themed dinner nights to vary the menu as there's only 1 restaurant on site with a la carter menu Things to note: - No decaf options on tea or coffee. - Some breakfast items you have to ask behind the cooking station e.g bacon and paratha. -The hill is steep and in the heat you'll want to jump in the pool at the end - Beach is lovely and sandy but watch out for the jellyfish - Exchange rates are better in Thailand. Carry enough funds for first day you arrive maybe. On the bottom of hill there's a exchange booth with excellent rates. -SUV Taxi from Phuket airport costs about 1000bt and takes 1.5hrs to get to hotel. -4x500ml water bottles provided free of charge in room everyday -Iron,Robes,slippers provided -use Mosquito repellent at night
Menginap 12 malam pada bulan Maret 2024
Tanggapan dari Massimo Bernardi, General Manager pada tanggal 11 Apr 2024
Dear Reena,Dear Reena, Thank you so much for your detailed review on your recent stay. It’s wonderful to know that you enjoyed our swimming pools, our great location, and the convenience of our shuttle service to Kata Beach. As for the breakfast, we appreciate your mention of providing more Vegetarian options and our Chefs will work on it for improvement. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

10/10 Sangat Bagus

william

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic size of rooms with all mod cons...high standard of cleanliness and the attitude of the staff is above and beyond....
Menginap 18 malam pada bulan Maret 2024
Tanggapan dari Massimo Bernardi, General Manager pada tanggal 27 Mar 2024
Dear William,Thank you for your great review. We're delighted to read how much you enjoyed our spacious room and the service levels provided by our team members. Thank you also for highlighting our high standard of cleanliness. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My wife and i had the best time ,not only in the hotel but sharing fun and laughs with all the wonderful staff
Menginap 10 malam pada bulan Maret 2024
Tanggapan dari Massimo Bernardi, General Manager pada tanggal 25 Mar 2024
Dear Michael,Thank you for your kind review! We're delighted to see that you and your partner had such a lovely stay with us, and that the hospitality of our team members contributed to your wonderful experience. We hope to welcome you back on your next visit soon.Best regards,Massimo BernardiGeneral Manager

2/10 Sangat Buruk

Toh Zhen

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The slope up to the resort is so steep that make heading to nearby attractions a hassle despite the indicated short distance. Facility was old and the room was not soundproof. Bad wifi reception from some room location. Was given a room that was not scenic and no decorations despite stating that it was for special occasion. Booking by another friend with no remarks received welcome decorations. The reception was sarcastic when we raised this issue.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 9 Feb 2024
Dear Toh Zhen,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve our services.We apologize for any inconvenience caused by the steep slope leading to the resort and the challenges it may have posed in accessing nearby attractions. We understand the importance of convenience for our guests and will explore potential solutions to make the journey more manageable.Regarding the condition of our facilities and the lack of soundproofing in your room, Wi-Fi signal in the room, reception experienced and in certain room locations and we sincerely apologize for falling short of your expectations for a special occasion. We will address this matter with our team to prevent recurrence.We value your patronage and hope that you will consider giving us another chance to exceed your expectations during your next visit.Warm regards,Massimo BernardiGeneral Manager

6/10 Cukup Baik

ElijahandMelanie

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The staff were absolutely wonderful. We were treated very well and enjoyed perfect customer service during out stay. Our room was very nicely cleaned each day. We stayed here with our children and my wife's parents. The restaurant was excellent and the pool facilities and fitness center were very clean and nice. Our children enjoyed the Little Ocean play room and the provided children's activities. Our only recommendation to the property is to improve the condition of some of the garden view rooms. One of our garden view rooms was quite musty smelling and damp, and even after our return home, our suitcases and cloths retained the musty smell. Over-all we had a wonderful experience and would stay at this property again.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 30 Jan 2024
Dear ElijahandMelanie,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed excellent customer service from our wonderful staff and that your room was well-maintained throughout your stay.It's wonderful to know that your family appreciated the restaurant, pool facilities, and fitness center, as well as the Little Ocean playroom and children's activities. We're glad we could provide a memorable experience for your entire family.We appreciate your feedback regarding the condition of some of the garden view rooms. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests in the future.Thank you for choosing our property, and we look forward to welcoming you and your family back for another wonderful stay!Warm regards,Massimo BernardiGeneral Manager

10/10 Sangat Bagus

Kimiko

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Incredibly welcoming and kind staff. When our pick up shuttles were late then they would call the tour company to ensure that they were still coming. The staff frequently checked to make sure our needs were being met. Very family friendly place. It is a place that I would revisit if we came back to Phuket
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Deputy General Manager pada tanggal 15 Jan 2024
Dear Kimiko,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Muhammad Ali

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was an amazing experience, would definitely recommend stay there.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Deputy General Manager pada tanggal 9 Jan 2024
Dear Muhammad Ali,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Scott & Lydia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Deputy General Manager pada tanggal 2 Jan 2024
Dear Scott & Lydia, We are delighted to hear that you enjoyed your experience at Novotel Phuket Kata Avista Resort & Spa. Your satisfaction is our top priority and we strive to provide the best service possible. We hope you will visit us again soon. Best Regards, Massimo Bernardi Deputy General Manager

8/10 Bagus

Fredrica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 19 malam pada bulan Desember 2023
Tanggapan dari Deputy General Manager pada tanggal 25 Des 2023
Dear Fredrica,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Thom

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 9 malam pada bulan Desember 2023
Tanggapan dari Deputy General Manager pada tanggal 25 Des 2023
Dear Thom,Thank you for your rating of Novotel Phuket Kata Avista Resort & Spa. We are delighted that you had an enjoyable experience with us. We look forward to welcoming you again soon.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Jill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel and location.
Hotel is nice and tucked away up the hill from all the busyness below. Close to lots of shops, restaurants and night markets. Hotel is clean and staff is incredibly friendly and helpful. This is our 3rd time staying at this hotel and we like everything about it.
Menginap 16 malam pada bulan November 2023
Tanggapan dari Manisha pada tanggal 12 Des 2023
Thank you for the appreciation. Kindly do Visit again.

10/10 Sangat Bagus

Mathieu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best family friendly hotel in Phuket
We had an excellent stay at the Novotel Kata Avista. The hotel is really excellent, whether it's the rooms, the spa, the pool, the children's playroom or the restaurant, everything is really good and perfectly adapted for children. The staff are very attentive, from the hotel manager, to reception, room cleaning, spa and restaurant staff, they are very pleasant, very smiley and helpful, and very good with children. We had a wonderful stay and will certainly be back with great pleasure. Before booking, we were afraid that the hotel would be a bit far from the beach or the restaurants, but everything is just a 5 minute walk away and everything is within easy reach. Thank you for an excellent stay and see you soon.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 12 Des 2023
Dear Mathieu,Thank you for taking the time to write a review of your experience at Novotel Phuket Kata Avista Resort & Spa. We are delighted to hear that you and your family enjoyed your stay with us and found the location, spa, rooms, pool, children's playroom and restaurant to be wonderful. We strive to provide our guests with an exceptional experience and it is wonderful to hear that we have achieved this for you. Thank you for recommending us to others and we look forward to welcoming you back again soon.Warm regards,Massimo BernardiDeputy General Manager

6/10 Cukup Baik

Kuan Hock

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I wouldn't suggest this hotel. It's situated atop a slope, requiring constant uphill and downhill walks each day, which can be quite exhausting. The hotel shuttle only provides transportation to and from Kata Beach. Additionally, rooms facing the swimming pool are notably noisy; throughout the day and night, the sounds of children playing in the pool can be heard. Despite booking a room with a supposed sea view, the view is obstructed by tall trees, offering only glimpses of the sky and the swimming pool.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 8 Des 2023
Dear Kuan Hock,Thank you for taking the time to provide us with feedback on your stay at Novotel Phuket Kata Avista Resort & Spa. At Novotel Phuket Kata Avista Resort & Spa, we strive to provide a comfortable and pleasant environment for all guests. We understand the difficulty of walking up the steep road leading to our hotel, so we are pleased to offer transport services every hour from and to the beach. We value your feedback and hope that we can welcome you back in the future for another enjoyable experience. Sincerely, Massimo Bernardi Deputy General Manager

10/10 Sangat Bagus

Kjetil

Disukai: Fasilitas
Alt
Menginap 5 malam pada bulan September 2023
Tanggapan dari Deputy General Manager pada tanggal 6 Des 2023
Dear Kjetil,Thank you for your recent visit to Novotel Phuket Kata Avista Resort & Spa. We are glad to hear that you had a positive experience with our helpful and friendly staff and that the pool was good for smaller children and also had playgrounds attached.At Novotel Phuket Kata Avista Resort & Spa, we are committed to delivering excellent service and creating memorable experiences for all our guests. We strive to ensure that all our guests have a pleasant stay with us, so your feedback is extremely valuable.We hope you will come back again soon!Sincerely,Massimo BernardiDeputy General Manager

6/10 Cukup Baik

Sinem

Tidak Disukai: Kondisi & fasilitas properti
our room had a weird smell, otherwise our stay was ok
Menginap 2 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 6 Des 2023
Dear Sinem,Thank you for taking the time to share your feedback about your recent stay at Novotel Phuket Kata Avista Resort & Spa. We are sorry to hear that your room had a weird smell.Here at Novotel we strive to provide the highest level of service and comfort for every guest, and we regret that your experience did not meet this standard. We appreciate you bringing this to our attention as it allows us to continuously improve and adjust our services to ensure our guests have the best possible experience. Again, thank you for your valuable feedback and we hope we can welcome you back in the future! Sincerely, Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Daniel

Menginap 3 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 21 Des 2023
Dear Daniel,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 18 Des 2023
Dear John,Thank you for your recent visit to Novotel Phuket Kata Avista Resort & Spa. We are glad to hear that you had a positive experience with our helpful and friendly staff and that the pool was good for smaller children and also had playgrounds attached.At Novotel Phuket Kata Avista Resort & Spa, we are committed to delivering excellent service and creating memorable experiences for all our guests. We strive to ensure that all our guests have a pleasant stay with us, so your feedback is extremely valuable.We hope you will come back again soon!Sincerely,Massimo BernardiDeputy General Manager

8/10 Bagus

Randy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It would be great if there could be greater variety in the breakfast menu - didn't see many standard items such as bacon, burgers, nuggets, hash browns, soup noodles, sushi etc. Also, the bathroom door design could be improved to ensure water from the shower doesn't seep out onto the bathroom floor making the whole area wet. Swimming pool water also a bit murky, could do with better filtration.
Menginap 8 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 28 Nov 2023
Dear Randy, Thank you for taking the time to share your experience at Novotel Phuket Kata Avista Resort & Spa. We are delighted to hear that you had an enjoyable stay with us. We are sorry to hear that the breakfast menu did not meet your expectations and that the bathroom door design could be improved. At Novotel, we strive to provide our guests with a memorable stay and ensure all needs are met. As such, we appreciate your feedback and will take it into consideration for future improvements. Thank you again for your valuable feedback - it is very much appreciated! Kind Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Sasidaren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Accessibility to whatever a tourist would need
Menginap 2 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 28 Nov 2023
Dear Sasidaren, Thank you for taking the time to review Novotel Phuket Kata Avista Resort & Spa. We are delighted that you appreciate our accessibility to whatever a tourist would need and we strive to keep our guests' satisfaction as our top priority. At Novotel Phuket Kata Avista Resort & Spa, we believe in providing all of our guests with an enjoyable and memorable stay. We look forward to welcoming you back in the future. Sincerely, Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Isabelle

Menginap 3 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 14 Des 2023
Dear Isabelle,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Prashanta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 24 Nov 2023
Dear Prashanta,Thank you for your rating of Novotel Phuket Kata Avista Resort & Spa. We are delighted that you had an enjoyable experience with us. We look forward to welcoming you again soon.Best Regards,Massimo BernardiDeputy General Manager

4/10 Buruk

Vikram

Menginap 3 malam pada bulan November 2023
Tanggapan dari Deputy General Manager pada tanggal 20 Nov 2023
Dear Vikram,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Dikla

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Abhi pada tanggal 13 Nov 2023
Dear Khun Dikla,Thank you for the feedback shared by you!A positive feedback motivates us to do better.Look forward to having you again with us!Kind RegardsNovotel Kata Team

8/10 Bagus

Carol B

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was good except the climb up the hill. Should run a shuttle up and down the hill, not just the beach.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Abhi pada tanggal 9 Nov 2023
Dear Khun Carol,Greeting from Novotel Phuket Kata Avista Resort and SPA.Thank you for taking the time to write the below comment. We are happy to read that you have enjoyed your stay with us.In regards of the shuttle bus to run up and down the hill, please be advised that options are under consideration. We do hope to implement the most efficient one soon.Once again, thank you for choosing our hotel as your “home away from home”.Kind regards.Novotel Kata Team

10/10 Sangat Bagus

Roberto

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bella struttura, molto adatta alle famiglie specialmente con bambini piccoli. Personale molto gentile. Il ristorante non è all’altezza del resto della struttura.
Menginap 10 malam pada bulan Oktober 2023
Tanggapan dari Deputy General Manager pada tanggal 2 Nov 2023
Caro Roberto, Grazie per aver trovato il tempo di condividere la sua esperienza con noi. Siamo lieti di sapere che ha trovato le nostre strutture adatte ad una vacanza in famiglia e che è rimasto colpito dalla cordialità del nostro personale. Al Novotel Phuket Kata Avista Resort & Spa, ci impegniamo a fornire servizi e comfort eccezionali. Prendiamo sul serio tutti i feedback e la ringraziamo per aver condiviso con noi i suoi pensieri. Saremo lieti di poterla riaccogliere in futuro per offrirle un'esperienza ancora più piacevole. Cordiali saluti, Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Shanchivan

Disukai: Fasilitas
Sehr gutes Familien Hotel nur weiterzuempfehlen.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Deputy General Manager pada tanggal 24 Okt 2023
Lieber Shanchivan, vielen Dank für Ihre freundlichen Worte über das Novotel Phuket Kata Avista Resort & Spa! Es freut uns sehr zu hören, dass Sie und Ihre Familie einen tollen Aufenthalt hatten. Bei Novotel sind wir bestrebt, unseren Gästen einen angenehmen und unvergesslichen Aufenthalt zu bieten, und wir freuen uns, dass wir Ihre Erwartungen übertreffen konnten. Wir hoffen, dass Sie uns bald wieder besuchen werden! Mit freundlichen Grüßen, Massimo BernardiNovotel Phuket Kata Avista Resort & Spa Leitung

6/10 Cukup Baik

Vineeth

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Pretty good property, but the staff fail so bad. There is no food available at the property after 10:30 - no room service, no minibar, no vending machine, nothing. The staff (Manny) could have easily suggested delivery options but he didn’t bother to care. In fact, the staff didn’t seem to know anything much - no info on good restaurants nothing on tours nothing offered proactively. The breakfast buffet was another major disappointment- minimal spread and a very pissed-looking chef at the eggs station. At least hire someone that can fake a smile. Good things - Quite spacious family room. 2 pools with plenty of exciting things for kids. VR play room was interesting. Rates were reasonable (Last week September). May not repeat.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Massimo Bernardi pada tanggal 4 Okt 2023
Dear Vineeth,Thank you for taking the time to share your experience with us. We are pleased to hear that you found a spacious family room and the two pools were exciting for your kids. We also appreciate that you found our VR playroom interesting. We apologize if our staff was unable to provide more information on good restaurants and tours, as well as not suggesting delivery options. Our team strives to provide excellent customer service, and we regret if this did not live up to your expectations. At Novotel Phuket Kata Avista Resort & Spa, we take pride in offering exceptional experiences for our guests while providing quality services and amenities with a friendly smile. It is our hope that you will give us another chance and stay with us soon. Sincerely, Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Nestor Gustavo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Increíble experiencia! Lo mejor del hotel los empleados! Son lo más !
Menginap 6 malam pada bulan September 2023
Tanggapan dari Deputy General Manager pada tanggal 1 Nov 2023
Estimado Nestor GustavoGracias por elegir alojarse con nosotros en Novotel Phuket Kata Avista Resort & Spa. Estamos encantados de saber que tuvo una experiencia increíble y que quedó satisfecho con nuestro personal. Nos esforzamos por ofrecer el mejor servicio de hospitalidad y parece que hicimos precisamente eso para usted. Esperamos volver a darle la bienvenida pronto. Atentamente, Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Dorte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Godt sted at være
Super fint og lækkert hotel. God placering i forhold til Kata Bech. Hotellet yder shuttelbus til stranden. Morgenmadsbuffet super, noget for enhver smag, lige fra Thai retter til omelet. Dejligt hotel, absolut et sted jeg vil besøge igen.
Menginap 15 malam pada bulan September 2023
Tanggapan dari Massimo Bernardi pada tanggal 22 Sep 2023
Dear Dorte,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, the ambience of the resort, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

6/10 Cukup Baik

Eric

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Hôtel très au calme,mais ne peut pas être classé comme un cinq étoiles pour la Thailande Nourriture et petit déjeuner médiocre. Le personnel est sympa mais n a aucune connaissance en hôtellerie,les chambre sentent l humidité et sont très vieillissantes,les lits n ont pas de sommier. Et le personnel met une grosse pression si nous mettons des commentaires negatifs bref très dessus de cet hotel Je ne recommande pas
Menginap 10 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 11 Sep 2023
Dear Eric,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Alexandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bästa hotellet
Helt underbart hotell! Rummet är väldigt modernt, rent och rymligt! Superfin utsikt över havet från balkongen. Hela hotellet ger en känsla av lyx! Utomhusområdet var jättefint med olika pooler och med poolbar. Frukosten har ett väldigt stort utbud med goda saker! Servicen och vänligheten på hotellet är så bra! Bra läge med 5 minuters promenad till restauranger och affärer, cirka 15 minuters promenad till en underbar strand. Rekommenderar hotellet starkt!
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 11 Sep 2023
Dear Alexandra,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room with sea view and private balcony, overlooking the pristine Kata Beach offer a relaxed holiday getaway and tranquil views of the Andaman sea and lush tropical greens, our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

6/10 Cukup Baik

Helen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The hotel was amazing, the staff very helpful and efficient. Great pool . The beach wasn’t so nice at Kata beach unfortunately lots of litter and unclean sea water ( sewage smell )
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 5 Sep 2023
Dear Helen,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Massimo BernardiDeputy General Manager

8/10 Bagus

Golnar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Its a nice hotel with nice view, the family room was perfect, breakfast was very good, I don't recommend to eat any meal at hotel because it was not good at all. Restaurant was too hot( no aircon) The location was good but has a very steep slope، was very hart to walk with pram in hot and humid weather. Pool was very good. Overall its not a 5 stat hotel.
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 30 Agu 2023
Dear Golnar,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious family room as well as our facility and rest assured that your detailed feedback will be shared to the team.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Kapil, Tarneit

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Massimo Bernardi pada tanggal 30 Agu 2023
Dear Kapil,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the five-star review! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

4/10 Buruk

Mehrzad

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
We were so exited when we arrived, pool area ok, reception communication not as great as expected, we had no water without warning for 2 hours, resort is located up hill, very difficult to walk to town, must get taxi which cost 200 Baht each way, food not good , their chef is no good, try other places for food, overall not as great as you see in other reviews, I will try other places next time
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 8 Sep 2023
Dear Mehrzad,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Massimo BernardiDeputy General Manager

8/10 Bagus

TAKENORI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 11 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 21 Agu 2023
Dear TAKENORI,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the rating! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

8/10 Bagus

pranav vijay

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
The hill to climb to reach the hotel is very steep. Some mode of transport should be provided.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 21 Agu 2023
Dear Pranav Vijay,On behalf our entire team, thank you for your recent stay with us.I would like to inform that our resort is very strategically located in a Tsunami rescue area, with a walking distance to both Kata and Karon Beach. For the convenience of our guests, we also provide shuttle van to Kata Beach between 09.00 till 21.00 hrs.Thank you for your feedback which gives us opportunity to improve our services. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Renee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was such a great place to stay
Menginap 14 malam pada bulan Juli 2023
Tanggapan dari Massimo Bernardi pada tanggal 16 Agu 2023
Dear Renee,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

6/10 Cukup Baik

wing yee

Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Massimo Bernardi pada tanggal 5 Sep 2023
Dear wing yee,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 9 malam pada bulan Juli 2023
Tanggapan dari Massimo Bernardi pada tanggal 16 Agu 2023
Dear Anonymous,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the rating! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Richard A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was so friendly and helpful. The taxi guys out front were great as well. I had an air conditioning problem and they switched my room no problem. The place is clean and nice. I felt safe and secure in and around the hotel and Phuket in general. I am already planning my return.
Menginap 10 malam pada bulan Juli 2023
Tanggapan dari Massimo Bernardi pada tanggal 20 Jul 2023
Dear Richard A,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role.Undoubtedly our people are our true asset and we are extremely proud of them. Thanks for the complements and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Teck Chee Royce

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stayed for 6nights at this hotel. Everything is good. Accomodate our late check out as well. The hotel is great, family room is huge. The downside will be the hotel is situated on a slope and pillows are too soft. But they provide hourly free shuttle to Kata beach. Otherwise all are well.
Menginap 6 malam pada bulan Juni 2023
Tanggapan dari Massimo Bernardi pada tanggal 20 Jun 2023
Dear Teck Chee Royce,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Wilhelm

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel sehr schön, Die Umgebung könnte etwas ansprechender sein. Alles aber gut 👍
Menginap 14 malam pada bulan Mei 2023
Tanggapan dari Massimo Bernardi pada tanggal 12 Jun 2023
Dear Wilhelm,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

8/10 Bagus

Krishnan Manohar

Menginap 6 malam pada bulan Mei 2023
Tanggapan dari Massimo Bernardi pada tanggal 22 Jun 2023
Dear Krishnan Manohar,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for rating! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 20 malam pada bulan Mei 2023
Tanggapan dari Massimo Bernardi pada tanggal 29 Mei 2023
Dear Donna,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

10/10 Sangat Bagus

Timothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff friendly service and clean room
Menginap 10 malam pada bulan Mei 2023
Tanggapan dari Massimo Bernardi pada tanggal 18 Mei 2023
Dear Timothy,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us once again and it is a pleasure reading how much you have enjoyed our spacious and clean room as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiHotel Manager

8/10 Bagus

Michael, Golden Square

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good hotel with a decent pool close to the beach. It is a shame the restaurant is just not up to scratch.
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Vineet Mahajan pada tanggal 11 Mei 2023
Dear Michael,On behalf of our entire team, thank you for your recent stay with us and for the feedback and bring this to our attention. At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay.Thank you once again for your kind feedback. I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

2/10 Sangat Buruk

fares

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Aucune humanité virer de la chambre à l’heure précise même pas le temps de faire nos valises après 15 jours de consommation sur place personnel ingrat responsable ingrat à éviter à fuir absolument il y a d’autres hôtels moins chers et beaucoup plus luxueux
Menginap 14 malam pada bulan April 2023
Tanggapan dari Vineet Mahajan pada tanggal 10 Mei 2023
Madame/Monsieur Fares,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Phuket Kata Avista Resort & Spa.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.Cordialement,Vineet MahajanGeneral Manager

8/10 Bagus

Jose

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
I really loved our stay, the staff was really nice and caring. The buffet was really awesome. The hotel is beautiful and well maintained, but rooms need to be not remodeled but improved. The bathroom curtain was ragged in some places, the clothing string didn't work. The balcony glass door didn't have a lock, etc. Just small details need to be taken care of.
Menginap 6 malam pada bulan April 2023
Tanggapan dari Vineet Mahajan pada tanggal 3 Mei 2023
Dear Jose,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us once again and it is a pleasure reading how much you have enjoyed the ambience at the resort, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with respective department to take effort in order to ensure seamless experience during the stay.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager

10/10 Sangat Bagus

Shatsha

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2023
Tanggapan dari Vineet pada tanggal 28 Apr 2023
Dear Shatsha,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the five-star review! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Vineet MahajanGeneral Manager