Pemandangan dari kamar

Ulasan untuk Wyndham Grand Phuket Kalim Bay

5 out of 5
Wyndham Grand Phuket Kalim Bay
8/18-19 Moo 6, Kamala, Phuket

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 582 dari 1004 ulasan" "
Penilaian 8 - Bagus. 281 dari 1004 ulasan" "
Penilaian 6 - Cukup Baik. 74 dari 1004 ulasan" "
Penilaian 4 - Buruk. 42 dari 1004 ulasan" "
Penilaian 2 - Sangat Buruk. 25 dari 1004 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Marcel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sehr zu empfehlendes hotel sehr freundlich und zuvorkommend
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Dominic Egger pada tanggal 28 Mar 2024
Lieber Juan Marcel,Es ist eine Freude zu wissen, dass unser herzlicher Service und die einzigartige Atmosphäre Ihren Aufenthalt zu etwas Besonderem gemacht haben. Ich werde Ihre Worte gerne mit unserem Team weilen. Wir freuen uns auf Ihren nächsten Besuch, vielleicht um unsere bevorstehenden Songkran-Feierlichkeiten für einen aussergewöhnlichen Kurzurlaub zu erkunden.Mit freundlichen GrüssenDominicHotel DirektorWyndham Grand Phuket Kalim Bay

10/10 Sangat Bagus

Michael

Bepergian bersama teman
The staff are the best. Made us feel right at home .. thank you for everything
Menginap 13 malam pada bulan Maret 2024
Tanggapan dari Dominic Egger pada tanggal 27 Mar 2024
Dear Khun Michael,We're thrilled to know our team made you feel at home, reflecting our commitment to create warm and welcoming experiences. Should the Andaman Sea beckon you again, consider celebrating Songkran with us for a distinctive Thai New Year. Warmest regards, DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Sangat Bagus

Ghazal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Dominic Egger pada tanggal 19 Mar 2024
Dear Khun Ghazal,Your gracious score illuminates our commitment to creating extraordinary experiences. As you have cherished our unique location, perched elegantly on Kalim’s hills, we hope you also found joyful moments overlooking the Andaman Sea's azure waters from Infiniti Lobby Bar. We anticipate welcoming you again for more premium stays and tranquil retreats at our Zana Spa.Warm regards,DominicGeneral Manager

6/10 Cukup Baik

Linda

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Dominic Egger pada tanggal 14 Mar 2024
Dear Linda,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely hope that you will consider giving us another opportunity to better serve you in the future. If you do choose to stay with us again, please don't hesitate to reach out to our team directly, and we will do our utmost to ensure that your next visit exceeds your expectations.Thank you once again for sharing your feedback, Linda. We hope to welcome you back soon for a more enjoyable stay.Warm regards, DominicGeneral Manager

6/10 Cukup Baik

Daniel

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Der zimmerservice hat die Räume nicht vernünftig gereinigt.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Dominic Egger pada tanggal 10 Mar 2024
Lieber Khun Daniel,Mit Bedauern müssen wir feststellen, dass unser Zimmerservice Ihren Erwartungen hinsichtlich der Sauberkeit nicht entsprochen hat. Dies ist sicherlich nicht der Servicestandard, den wir anstreben. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Ihr Feedback ist von unschätzbarem Wert, um sicherzustellen, dass wir unsere Housekeeping-Standards verbessern. Erwägen Sie bei der Planung Ihres nächsten Ausflugs die Entspannung bei einer der verjüngenden Therapien im Zana Spa oder geniessen Sie die thailändische Küche im Latitude 98 Restaurant. Wir sind zuversichtlich, dass unser anhaltendes Engagement für erstklassige Servicequalität das Gleichgewicht zwischen Freude und Entspannung bei Ihren zukünftigen Aufenthalten wiederherstellen wird. Für zukünftige Arrangements können Sie sich gerne direkt an mich wenden, damit wir Ihren grösstmöglichen Komfort gewährleisten können.Herzliche Grüsse,Dominic Hotel Direktor

6/10 Cukup Baik

George

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
The distances between villas and lobby is far and can not be walked due to steep roads. you have to organise a hotel car to pick you up from villa to lobby and vice virsa every time as taxies are not allowed to drop you off to the villa. Very inconvenience when you travel as a family. Rooms are quite avaragr in size not as seen on photos. A bit old as well.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Dominic Egger pada tanggal 5 Mar 2024
Dear Khun George,We appreciate your feedback regarding your recent stay at our hillside haven. It is regrettable to learn of the difficulties you faced with the transport between our villas and the main lobby due to the unique terrain of our resort. All buildings are easy accessible with a short walk and use of the elevators overcoming the hill. We have internal transfer and in peak period this may talke some time. The reason we are not allowing taxies driving through the resort is the keep it nice, relaxed and chilled to enjoy the views and vistas. We hope this experience will not deter you from the extraordinary experiences Wyndham Grand Phuket Kalim Bay can offer. Should you decide to join us again, consider exploring the rejuvenating treatments at Zana Spa for a tranquil escape or savoring the delightful Thai-infused cuisine at Latitude 98 Restaurant. Sipping a cocktail at the infiniti bar end enjoying the amazing sunsets. We're also excited about our upcoming Earth Hour event, with a night of star gazing that promises a magical and distinctive experience for our guests.We truly value your input, as it steers our path towards better serving our valued guests. Thank you for choosing us for your family getaway, and we sincerely hope to have the opportunity to better serve you in the future.Sincere regards,DominicGeneral ManagerWyndham Grand Phuket Kalim Bay

10/10 Sangat Bagus

Darrell, Nashville

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked my stay at Wyndham Grand Phuket Kalim Bay a lot. The front desk area is small and was crowded when I first checked in. In my opinion, it didn't give a great first impression but the staff were very nice and accommodating. The breakfast buffet was one of the best I've had in a hotel to be included as part of my room price. The room was great with an awesome view of Kalim Bay. The hotel is oddly laid out with various buildings and levels but I didn't mind it. Oh, and location, location! It's just a few minutes from the beach and town of town Patong. A huge plus! Overall I recommend this hotel.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Dominic Egger pada tanggal 29 Feb 2024
Dear Khun Darrell,We greatly appreciate you sharing your experience at Wyndham Grand Phuket Kalim Bay.Your feedback regarding the initial check-in experience is valuable to us. We apologize for the crowded front desk area and will explore ways to enhance this aspect of our service to ensure a smoother and more welcoming arrival for our guests.It's fantastic to hear that you found our sumptuous breakfast buffet to be one of the best you've had. We take pride in offering a wide variety of delicious options to start our guests' days off right.We're pleased to hear that you enjoyed your room and the breathtaking view of Kalim Bay. While our layout built on the hill with 19 buildings, may be unconventional, it enables amazing views from different vantage points. From your room, from the Deck infiniti pool, the infiniti bar for amazing sunset &cocktail sipping, Breakfast from Latutide 98 terrace with a nice sea breeze and not to forget from our Wyndham Orchard right at the top enabling views from the bamboo swing all over Patong Bay. We're glad it didn't detract from your overall experience.And of course, we couldn't agree more about our prime location near the beach and the bustling town of Patong. We're thrilled that this added to the enjoyment of your stay.Thank you for recommending our hotel, Darrell. We hope to have the pleasure of welcoming you back in the future for another memorable stay.We look forward to have you with us soon again. Sincere regardsDominicGeneral Manager

8/10 Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 27 Feb 2024
Dear Khun Elizabeth, Appreciate taking the time to leave a review for our resort. Our resort offers a great view over Patong bay and the Andaman Sea. Infiniti bar is a great place to sip a cocktail and enjoy the most amazing sunsets. In the morning a walk in our Orchard and enjoy the bamboo swing enables a relaxing atmosphere in the green with vies to Patong. Sincere regardsDominicGeneral Manager

4/10 Buruk

Zachary

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Checking in was much more difficult than it needed to be. We had to fill out multiple pages of information before being asked for more money just to get our room key. Thankfully it was refundable but it would have been nice to know since we needed to withdraw more cash. Checking out was also frustrating as our flight didn’t leave from Phuket until 10 pm and the latest they could give us was 1pm. The bathrooms were also very small and the water pressure and temperature was inconsistent. They were also trying to sell us on their membership. They called our room multiple times(once while we were still sleeping) and then asked us to come see them at the front so they could try to convince us to pay more money for benefits we didn’t need.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Dominic Egger pada tanggal 18 Feb 2024
Dear Khun Zachary,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we appreciate your candid comments.The registration card in Thailand is a government requirement and unfortunately we are not able to get away with this. Regarding the check-out time limitation, it is currently high season and the hotel is running full occupancy. hence we are not able to extend late check-outs. If you know you have a late night flight you have the option of either book another night in advance or leave the luggage and use the facilities until the end of the day and have a shower at our change rooms at the Gym. Once again, we apologize for any inconveniences you faced and appreciate your honest feedback.Sincere regards,DominicGeneral Manager

10/10 Sangat Bagus

Endrit

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Magnifique la chambre, l’eau, un peu froide de la piscine car le soleil on le voit presque jamais. Temps en temps bruyant dans la chambre en entend un peu tout
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Dominic Egger pada tanggal 18 Feb 2024
Cher Khun Endrit,Nous vous remercions d'avoir pris le temps de partager votre expérience chez nous. Nous sommes ravis d'apprendre que vous avez apprécié la magnifique chambre et la piscine, même si l'eau était un peu froide en raison du manque d'exposition au soleil.Nous comprenons que le niveau sonore dans la chambre a pu être gênant par moments, et nous nous excusons pour tout inconvénient occasionné. Nous prendrons des mesures pour atténuer les bruits et améliorer la tranquillité de votre séjour.Nous sommes reconnaissants pour vos commentaires positifs et vos suggestions constructives. Votre confort est notre priorité, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience encore plus agréable.CordialmentDominicGeneral Manager

10/10 Sangat Bagus

Vladimir, brooklyn

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is fabulous.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Van Pongsak pada tanggal 26 Jan 2024
Dear Khun Vladimir,"Everything is fabulous." you are too kind and we are delighted we have been able to create this feeling for you.We are super proud of both the team and resort - it is always great to hear our guests feel the same way. The hotel is built with the design and its our privlidge to ensure the service matches the amazing view points from the many different locations in our resort, beautiful views, nestled on the hills of Kalim just outside of Patong, overlooking the Andaman Sea and Patong Bay.We hope we get to see you again soon and if you are heading back our way please let us know.Kind Regards,Van PongsakGuest Experience and Quality Manager

10/10 Sangat Bagus

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A little bit far from everything, even from the delivery zone.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Domninic Egger pada tanggal 18 Jan 2024
Dear Khun Elizabeth, We appreciate your stay with us and thank you for leaving a review. Our resort is nestled on the hills of Kalim, midway between Patong and Kamala, our 19 buildings are surrounded by lush greenery, providing a tranquil and relaxed ambiance. Spectacular views and unforgettable sunsets can be enjoyed from our Infinity Bar or the Latitude 98 Restaurant terrace.For those who prefer a quiet escape, our resort is an ideal haven, strategically located 10-15 minutes away from the vibrant scenes of Patong or Kamala. The shuttle service, available every hour from 10 am to 8 pm, offers convenience for exploring. Advance booking is advisable. Alternatively, a tuk-tuk ride back to our hotel from Patong is available for THB 300.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Sahar, Rexburg

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to patong beach. Rooftop pool was amazing. Breakfast was superb.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 18 Jan 2024
Dear Khun Sahar,We're thrilled to read your fantastic review of your recent stay with us! It's fantastic to hear that our proximity to Patong Beach, the amazing rooftop pool, and the superb breakfast added to the enjoyment of your time with us. We're pleased our facilities and services met your expectations.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Rutendo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very beautiful and staff are really friendly as well.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Dominic Egger pada tanggal 17 Jan 2024
Dear Khun Rutendo,We're delighted to read about your positive experience at our resort. Your description of our place as "very beautiful" is truly gratifying, and it's wonderful to hear that our team's friendliness added to your overall satisfaction. We hope to have the pleasure of hosting you again for another enjoyable stay.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Mackenzie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here for 4 nights and had a very amazing experience. I informed the hotel that I would be there celebrating my birthday and anniversary and walking into the room at check in they had a very nice setup for us and delivered a desert! The pool was very nice, they have a good happy hour where it’s buy 1 drink get 1 free. Gym was nice and clean. Food was good. Location is about a 5-15 min drive to Patong depending on traffic. Walked there in 1 hour. Viewpoint cafe was down the road 5 min walk. If we couldn’t find a grab or bolt they called a taxi for us. Staff were all very kind! On our last night our AC and power stopped working and they put us in a villa suite which was really nice. I had an amazing stay here
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Dominic Egger pada tanggal 17 Jan 2024
Dear Khun Mackenzie,We're thrilled to hear that you had an amazing experience with us! Celebrating your birthday and anniversary with us was our pleasure, and we're delighted that you enjoyed the special setup and dessert in your room.It's great to know that you found the pool enjoyable, took advantage of the happy hour, and appreciated the cleanliness of our gym. We're also glad you enjoyed the food, and your mention of our convenient location and nearby attractions is much appreciated. Close to everything but far enough away from the hustle and bustle of Patong. We apologize for the inconvenience with the AC and power on your last night but are pleased that we could swiftly provide a solution by offering you a stay in our Pool Villa suite. Your kind words about our team's kindness are truly appreciated.We look forward to the opportunity of hosting you again and creating more memorable experiences.Sincere regardsDominicGeneral Manager

8/10 Bagus

Nada

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Beautiful view outside the room, fantastic staff, great amenities.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Dominic Egger pada tanggal 15 Jan 2024
Dear Khun Nada, Appreciate yoru stay with us and thank you for sharing the beautiful views from yoru room. There are amazing spots to enjoy the scenery from our resort. Starting the day with Breakfast at Latitude 98 an enjoy the sea breeze. From your room/own pool in the suites and villas. Enjoying a sunset drink at infiniti bar. The "Love padlock fence" is another great spot and not to forget having a go on our bambo swing at the Wyndham Orchard with views out of the greenery to the bay. We look forward to have you with us again on your next Phuket escape! Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Sreenil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was amazing, the room was quite spacious and clean, the staff were nice. The bar and restaurant were also quite good. Only small issue was that the hotel is a bit far from the beach area but again it's a cliff side resort, so it is expected to be far from beach.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 12 Jan 2024
Dear Khun Sreenil,We greatly appreciate your recent feedback following your stay at our Wyndham Grand Phuket Kalim Bay resort. It's fantastic to hear that you had an amazing experience, and we're pleased that the spacious and clean rooms, as well as the friendly team, contributed to your overall satisfaction.Our resort is perched on Kalim Hill with amazing views over Patong Bay and The Andaman Sea. To the beach it is 10-15 minutes either way to Patong or Kamala, We understand your observation about the distance from the beach area. As a cliff-side resort, we embrace this unique setting, and we're glad to know you recognized the inherent beauty and tranquility that comes with it. The breathtaking views, sunsets and serene atmosphere are indeed aspects we take pride in.Your positive comments about our bar and restaurant are valued, and we're thrilled to have exceeded your expectations in terms of service and culinary offerings.We appreciate your understanding of the resort's distinctive location and thank you for choosing to share your experience. We look forward to the pleasure of hosting you again for another wonderful stay.Sincere regardsDominic

8/10 Bagus

Adam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Dominic Egger pada tanggal 9 Jan 2024
Dear Khun Adam, We're thrilled to hear that you stayed at our Wyndham Grand Phuket Kalim Bay Resort. Thank you for choosing us as the perfect getaway to relax and recharge. Close to everything but far enough away from the hustle and bustle of Patong. We can't wait to welcome you back for another romantic getaway.Sincere regardsDominicGeneral Manager

8/10 Bagus

Lucie

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Dominic Egger pada tanggal 9 Jan 2024
Dear Khun Lucie, Thank you for taking the time to share your positive experience as a business traveler at Wyndham Grand Phuket Kalim Bay Resort. We understand the importance of a comfortable and efficient stay for our guests on business, and we're delighted that our facilities and services met your expectations. We hope to have the pleasure of welcoming you back for your future business trips.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Hitoaki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 9 Jan 2024
Dear Khun Hitoaki, We're overjoyed to learn that your family had a fantastic time at Wyndham Grand Phuket Kalim Bay Resort! Creating memorable experiences for our guests is what we aim for, and we're delighted to have been a part of your family vacation. Whether it was enjoying our amenities or exploring the local attractions, we're thrilled to have contributed to your wonderful memories. We look forward to hosting you again soon.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Odai

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 6 Jan 2024
Dear Khun Odai, Thank you for your stay with us. We look forward to have you back soon. Sincere regardsDominicGenral Manager

2/10 Sangat Buruk

Meredith

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Check-in took like 30 minutes and shouldn’t have been so long and complicated. Did not give a tour of property a had to find everything on our own and its large and on a hill and tough to navigate. Room was kind of dirty - sticky floor, felt not sanitary but clean enough I suppose. Service at restaurant was terrible - took forever to order, get food and waitress disappeared. We never got our appetizer and they messed up our order - mind you we were 1 of 2 diners at the time! They did comp our meal but still shouldnt be so difficult. The food quality is NOT good. The property is not convenient - there is a shuttle to patong you have to pay for and should be free - we tried to find it to go back from Patong but it never came at the time it was supposed to and had to take a cab. The bed was hard and not comfortable. The AC was always sooooo cold and hard to adjust. The pool in our room was freezing we didnt even use because it was so cold. When we left at 430am for a sunrise boat tour there was no one at the front desk or security at the front gate which was alarming from a safety perspective. The only redeeming things were the main pool with the bar which had a fantastic view and the reception bar for drinks during sunset was beautiful. Do not recommend. Would have rather paid much more money for a nicer safer place with better service.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 2 Jan 2024
Dear Khun MeredithThank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences and disappointments you experienced during your visit.We deeply regret that the check-in process took longer than expected and that you found it complicated to find your way around with the hotel map provided and explained at check-in. Our resort is beautiful nestled on the hill of Kalim Bay with amazing views. It's disheartening to learn about the cleanliness issues in your room and the unsatisfactory service at our restaurant. We are addressing these concerns with our housekeeping and restaurant team to ensure such lapses do not recur. The pools in the tropics are not heated and ambient temperature. We take the safety of our guests very seriously, We have 24 security at our entry to manage the boom gates. At night time our welcome lobby reception is closed from 10pm to 6am but phone is available to our Villa Lobby Reception which is manned 24 hours too. On a positive note, we're glad to hear that you enjoyed the main pool with the bar and the infiniti bar during sunset. Your compliments on these areas are appreciated.We understand your disappointment, and we genuinely apologize for falling short of your expectations. We appreciate your feedback as it helps us identify areas for improvement, and we hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

thomas

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 29 Des 2023
Dear Khun Thomas, Lovely to have you with us and we wish you a fantastic start into the New Year. We look forward to have you with us soon again. Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Ben

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 29 Des 2023
Dear Khun Ben, We appreciate your stay and are looking forward to hosting you again in the near future!Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Sezayir

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
we had an amazing stay for our honeymoon
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 25 Des 2023
Dear Khun Sezayir,We're thrilled to hear that you had an amazing stay for your honeymoon! Your celebration means a lot to us, and we're delighted to have been part of such a special occasion. Wishing you a lifetime of happiness, and we hope to welcome you back for more memorable experiences in the future.Sincere regards,DominicGeneral Manager

10/10 Sangat Bagus

Mikkel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superb experience
We really enjoyed our 14 day stay at the hotel. The location and view from the room and pool is incredible and the staff is extremely helpful and service minded. The restaurant/room service and breakfast buffet is decent, but not Great. However the pricing of both is very reasonsble so its a good way to get a good cheap dinner, but dont expect a gourmet experience.
Menginap 14 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 20 Des 2023
Dear Khun Mikkel,We appreciate your detailed feedback following your recent two week stay with us. It's great to hear that you enjoyed the incredible location and view from both your room and the pool.Your acknowledgment of our team's helpfulness and service-minded approach is truly rewarding. Ensuring our guests feel well taken care of is a priority, and it's wonderful to know that our team succeeded in making your stay memorable.We also value your honest assessment of our restaurant, room service, and breakfast buffet. Your observation about their decent quality and reasonable pricing is duly noted. We do have some special menu's (Romantic cabana) which is high end culinary experience. We are continuously evolve our different outlets for more options and choice. Your insights are valuable to us as we continuously strive to enhance the overall guest experience. We look forward to the possibility of welcoming you back and exceeding your expectations on your next visit.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Lobsang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Van Pongsak pada tanggal 7 Feb 2024
Dear Khun Lobsang, We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Kind Regards, Van PongsakGuest Experience and Quality Manager

6/10 Cukup Baik

Kiaya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
You have to take a shuttle just to get to breakfast if not on the top level. They charge 100 bhat to and from the beach (for such little money why not include in price of the room?) overall very clean and safe but everything is also a bit inconvenient. The app sent us an offer for 600 bhat bucket of beers until 6PM we arrived at 5PM and we’re told the bucket wasn’t available. After speaking to our host only then did a manager get involved and got the staff to bring us the bucket. I would say the only nice thing is the breakfast and view while eating. Won’t stay again.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 15 Des 2023
Dear Khun Kiaya, We appreciate your stay and feedback and have our marketing team looking into the discrepancy on the promotion times. My apologies for that and glad our manager has been able to enable it for you. Our hotel is easy walkable we have 17 buildings built on Kalim Hill in lush greenery. They are nestled around the Villa Lobby building which hosts the Breakfast buffet. We have elevators to master heights with the skye bridge from the lower floors. The reason for the little price of THB 50 per person per way is all the guest complaints we had when it was for free. Guest booked but then never showed up and other guest which wanted to use could not go on but then the bus returned half empty. Since we have introduced the small charge, we have no more complaints. We hope to see you again soon to enjoy our facilities with eth Zana Spa and the Vichy Shower and as well our Orchard with our farm to table Thai Cooking class on offer. Great views from the Bamboo swing up at the Orchard too. Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Vikram, Lexington

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 15 Des 2023
Dear Khun Vikram, It was a pleasure having you with us and thank you for your excellent rating. Our resort is very unique and the pool suites and pool villas are just an amazing way to relax and recharge. Sincere regardsDominicGeneral Manager

6/10 Cukup Baik

JASMINE

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Staffs and service is great. The tower we stayed (tower B) doesn’t seem like a 5 star hotel. We had to walk so far and take two different elevators to get to our room. They left empty rooms open with extra beds and it seems they used those empty room as a storage. No lights in the hallway at night. The hotel looks like a haunted hotel. We were scared to even get out of the room at night time. Food at the buffet was ok a bit overpriced. You can find street food not far from the hotel that cheaper and taste better. The hotel located in the corner of the road and no staff helping people or cars to turn in like other hotels on the same street. But they have staffs available to drive guests up to the other lobby up top 24/7. For safety, I would put someone in front of the hotel instead.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Dominic Egger pada tanggal 8 Des 2023
Dear Khun JASMINE,We appreciate you sharing your detailed feedback from your recent stay at our resort. Your insights are crucial, and we want to address your concerns to ensure a better experience for future guests.Regarding the use of empty rooms for storage and the lack of lights in the hallway at night, we apologize for any discomfort this caused. We take your observations seriously and will take immediate steps to rectify these issues and create a more welcoming environment.Looking at our a la carte pricing we are very reasonable. If you compare a hotel restaurant with aircon against street food, for sure the street food is much cheaper. If you compare us to local restaurants, then our pricing is actually great value for money. We appreciate your safety concerns about the hotel's location and will explore options to enhance guest safety, including the placement of security guard at the front of the hotel if we see increased traffic. Most of our guests are using either the shuttle bus into Patong, have rented their own set of wheels or use taxi's or Grab service. Your input is invaluable as we strive to improve our services. We hope to have the opportunity to welcome you back and provide a more positive experience.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Leslie

Bepergian dalam rombongan
Everything is good
Menginap 3 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 8 Des 2023
Dear Khun Leslie, Thank you so much for taking the time to share your positive feedback! We are delighted to hear that your experience at Wyndham Grand Phuket Kalim Bay resort met your expectations, earning us a perfect 5 out of 5 stars.It is truly gratifying to know that everything during your stay was to your satisfaction. Our team works hard to provide a seamless and enjoyable experience for all our guests, and your kind words serve as a wonderful validation of their efforts.We appreciate your support and hope to have the pleasure of welcoming you back to our resort in the future. If there is anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We are always eager to improve and make each guest's stay exceptional.Sincere regardsDominicGeneral Manager

6/10 Cukup Baik

Svenja

Menginap 6 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 8 Des 2023
Dear Svenja,Greetings from Phuket and thank you for staying with us. We hope to see you soon again and be able to exceed your expectations on the next visit. Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

ABDULLAH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I recommend
Menginap 7 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 24 Nov 2023
Dear Khun Abdullah, We appreciate your stay with us and thank you very much for recommendation to stay at our Wyndham Grand Phuket Kalim Bay resort. Until the next time and we look forward to see you again soon. Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

PUI YUK WASAHBI

Menginap 4 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 14 Nov 2023
Dear Khun PUI YUK WASAHBI, We appreciate your stay with us and the review score. Our unique resort is fantastic to use as a base to explore the island, close to everything but far enough away from the hustle and bustle. 10 minute drive south to Patong Beach and same distance north to Kamala Beach. We have a shuttle for THB fifty per person for one way and it drives once an hour from 10am to 8pm from the resort to Central Patong and then the Patong beach and back. We look forward to have you with us soon again.Sincere regardsDominicGeneral Manager

8/10 Bagus

Ioanna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice location. The staff was very good and always happy to assist you
Menginap 3 malam pada bulan November 2023
Tanggapan dari Dominic Egger pada tanggal 12 Nov 2023
Dear Khun Ioanna,This is so lovely to hear and will proudly share your review with our team. Personable and memorable service is our key and glad the team have been able to assist you during your stay at our unique resort! From the individual pools for teh suite and villas with options for floating breakfasts and special room decoration to our own Orchard for the farm to table with the Thai cooking classes or just sitting at one of our outlets and enjoy the amazing views over Patong Bay. We look forward to having you with us soon again!Sincere regardsDominicGeneral Manager

4/10 Buruk

MINSEOK

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Dominic Egger pada tanggal 30 Okt 2023
Dear Khun MINESEOK, Greetings from Wyndham Grand Phuket Kalim Bay. Thank you for your stay with us and we are disappointed to hear that we have not exceeded your expectation at our unique resort. We always hope to have direct interaction at the resort that we can ensure all our guests have an amazing stay. We hope to welcome you back in the future and able create that exceptional stay we are renowned for. Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Tyler

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I don’t have enough words to rate Wyndham Grand. I mean everything down to the staff was beyond 10/10. Everyone was SO nice and accommodating but that’s what you get in Thailand. The hospitality of everyone is beyond words. Our room was perfect, the view, the shuttle to take you to Patong Beach and Central was so easily accessible. We felt more than safe where we were at. I just can’t rate this place enough because honestly, if I could, I’d give this place and their kind, friendly staff 10 stars. Literally so perfect. & their spa? Omg so wonderful. Recommend eating at the upstairs restaurant, get their breakfast buffet along with your stay and do the massage packages. You won’t regret a thing. Shout out to Porn, the front desk office manager, our driver who picked us up from the airport, and of course Kimchi who was one of our shuttle drivers we were lucky enough to get a few times we took the shuttle. Honestly just everyone there deserves raises and more.
Menginap 9 malam pada bulan September 2023
Tanggapan dari Van Pongsak pada tanggal 20 Okt 2023
Dear Khun Tyler M,Congratulations on your honeymoon, and thank you for choosing our resort to celebrate such a special occasion. We're absolutely thrilled to hear about your "Great Experience" with us!Your words paint a vivid picture of your stay, and we're delighted that you found our resort beautiful and our team attentive and caring. We take great pride in providing exceptional service, and your recognition of Khun Porn, our front office manager, is heartwarming. Ensuring the well-being of our guests is our top priority, and we're glad to hear that she went above and beyond to make sure your wife was okay. It's wonderful to know that you felt supported throughout your stay.We're also pleased to hear that you enjoyed the room service and the restaurant's offerings, especially the complimentary floating breakfast from Khun Ake, our restaurant manager, as a special treat for your honeymoon. Thank you for sharing the picture of our new heart shaped floating trays. The couples massage at our spa being rated as 10/10 is music to our ears. We aim to provide a serene and relaxing experience for our guests, and it's clear we achieved that for you.khun Kimichi, our hotel shuttle bus driver, is grateful for your kind words, and we're happy to hear that he was friendly and accommodating throughout your stay.Knowing that your suite was always clean and well-stocked adds to our satisfaction, and we look forward to welcoming you back on your next visit to Phuket. It's truly an honor to be a part of your honeymoon memories.Kind regards, Van Pongsak

10/10 Sangat Bagus

Osama

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Staff & Villa was great. Breakfast buffet was outstanding & the views were breathtaking. Only downside was there was not a lot to do in the resort activity wise if you wanted to stay in the Bay for the night or day.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Dominic Egger pada tanggal 10 Okt 2023
Dear Khun OsamaWe appreciate your feedback regarding your recent stay at our resort. We're pleased to hear that you found our team and our pool villa to be great, enjoyed the outstanding breakfast buffet, and were captivated by the breathtaking views.Our FB Team has crafted different special nights during the week. The infiniti bar invites for special sunset viewing with a variety of cocktails to enjoy. We truly value your feedback as it helps us in our continuous efforts to enhance our guests' experience. We hope to have the pleasure of serving you again in the future, and we'll strive to make your next visit even more satisfying.Sincere regardsDominicGeneral Manager

8/10 Bagus

Vijaiam

Disukai: Kebersihan, staf & layanan
Quiet and beautiful place but property need’s maintenance. We were roped in for a 90 mins hard sell session to purchase club wyndham by being offered free transport from airport and island tour package. We did purchase but cancelled it after coming back when we saw the reviews online.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Dominic Egger pada tanggal 1 Okt 2023
Dear Khun Vijaiam, We appreciate your feedback regarding your recent stay at our resort. Your insights are valuable to us as we strive to improve our guests' experiences.It's pleasing to hear that you found the location to be quiet and beautiful. We understand the importance of maintaining our property. The main-pool area has just been completed with refurbishment and the Deck Pool and bar is currently undergoing the works to be back shining. We improve our facilities continues as the wear and tear with the tropical weather and the sea. Regarding the 90-minute vaccation club presentation you attended, we apologize for any inconvenience this may have caused. We understand that such sessions can sometimes feel intrusive, and we will consider your feedback as we review our promotional activities.We value your visit at our resort and hope to have the opportunity to serve you again in the future. Sincere regardsDominicGeneral Manager

8/10 Bagus

Sonia M

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very nice to have an actual garden to walk through in the property. There were many unique qualities that I thought made the experience unique here. It was also very nice to have fresh cut dragon fruit every morning.
Menginap 8 malam pada bulan September 2023
Tanggapan dari Dominic Egger pada tanggal 1 Okt 2023
Dear Khun Sonia M, We sincerely appreciate you taking the time to share your positive feedback regarding your recent stay with us. It brings us great joy to know that you enjoyed your experience and found our resort unique and delightful.Our orchard is indeed a special feature that many of our guests appreciate, and we're thrilled to hear that you enjoyed walking through it. We take pride in maintaining a serene and natural environment for our guests to explore and relax in. We are continuously extending on it and our chefs are more than happy to do a tour and pick herbs and spices for the private cooking glasses too. Fresh-cut dragon fruit is one of the unique touches we provide to enhance your stay, and we're delighted to hear that you appreciated this offering. We hope the one's chef packed for you made it safe and sound home! It's our pleasure to provide you with fresh and healthy options to start your mornings on a refreshing note.Your kind words motivate us to continue providing exceptional experiences for our guests. If you ever plan to return to our property, please don't hesitate to reach out to us. We look forward to welcoming you back and making your stay even more memorable.Thank you once again for choosing our property, and we hope to see you soon.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Kevin, Edmonton

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
d an absolutely amazing stay at the Wyndham Grand Phuket Kalim Bay from start to finish. Check in was simple and the service from everyone in the resort was way beyond expectations. The resort is on a bit of a hill so they have staff the will drive you to and from your suite, either on demand or they’ll stop and ask if you’d like a ride. Prior to my checking they reached out to me and asked if I wanted tour or spa information and they pre-booked my spa appointment for me. The bar and wait staff were great, very attentive and offered advice on food and cocktails. One time, they even offered to shuttle my leftovers to my room for me, so I didn’t need to walk with it. Ake, the food and beverage manager, even arranged a complementary floating breakfast for me when he found it I was from Canada (24hr travel day away) and it was my first trip to Asia. I also did the Thai cooking class, where the Executive Chef also gave me a walk through of the orchard they are starting. It was lots of fun and I encourage people to do it. Overall, one of my favourite vacation locations and a perfect getaway. Thank you to whole team there!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Dominic Egger pada tanggal 23 Sep 2023
Dear Khun Kevin, We are truly thrilled to hear about your absolutely amazing stay at Wyndham Grand Phuket Kalim Bay, from the moment you arrived until your departure. It's fantastic to know that your experience exceeded your expectations.Our team is dedicated to ensuring a seamless and enjoyable stay for our guests, and we're delighted to hear that you found the check-in process simple and the service provided by our staff exceptional. We appreciate your kind words about our attentive bar and wait staff who went the extra mile to make your stay comfortable, including arranging the complementary floating breakfast for you.It's wonderful to hear that you enjoyed the Thai cooking class and the orchard walk with our Executive Chef Micha. We aim to provide unique and memorable experiences, and it sounds like you had a fantastic time.We're honored to have been a part of your first trip to Asia, and we hope to welcome you back for more memorable experiences in the future. If there are any specific activities or preferences you'd like to explore on your next visit, please don't hesitate to share them. Your feedback is truly appreciated, and we look forward to serving you again.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

ROS

Menginap 1 malam pada bulan September 2023
Tanggapan dari Dominic Egger pada tanggal 20 Sep 2023
Dear Ros, We appreciate your stay and review for our resort. We hope to see you soon again for a great relaxed stay. close to everything but far enough away from the hustle and bustle. Great views over Pating Bay and the Andaman Sea and amazing sunset. Sincere reagrdsDominicGeneral Manager

10/10 Sangat Bagus

alejandro

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 3 malam pada bulan September 2023
Tanggapan dari Dominic Egger pada tanggal 12 Sep 2023
Dear Khun Alejandro,We appreciate your valuable feedback and are pleased to see your 5 out of 5 rating on Expedia. Your opinion is important to us, and we're delighted that you had a good experience during your recent stay.We look forward to hosting you again in the future.Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Jane

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The car service at reception (lobby) could be more efficient. Sometimes we would wait upwards of 10mins to get a vehicle, also have to go inside to inform staff that you would like a car back to your room. Not a deal breaker though, just an area for improvement.
Menginap 9 malam pada bulan Agustus 2023
Tanggapan dari Van Pongsak pada tanggal 30 Agu 2023
Dear Khun Jane, Thank you for providing your feedback about our car service at the reception. We truly appreciate your input as it helps us identify areas for improvement to enhance the guest experience.We apologize for any inconvenience you experienced while waiting for the car service and having to inform the staff about your transportation needs. Your feedback is valuable, and we will certainly address this matter with our team to ensure that our car service is more efficient and streamlined.Guest convenience and satisfaction are our top priorities, and we will take your comments to heart as we work towards making improvements. We appreciate your understanding and patience, and we hope that despite this aspect, you were still able to enjoy your overall stay with us.Kind regards,Van Pongsak

6/10 Cukup Baik

hemalatha

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Van Pongsak pada tanggal 23 Agu 2023
Dear Khun Hemalatha, Thank you for sharing your feedback with us. We appreciate your honesty and value your input as it helps us improve our services.We apologize if your experience fell short of your expectations, resulting in a rating of 3 out of 5. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations during a future stay. Once again, thank you for your feedback, and we look forward to the possibility of welcoming you back in the future. Kind regards

8/10 Bagus

Ash

Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Van Pongsak pada tanggal 17 Agu 2023
Dear Khun Ash, Thank you indeed for staying with us and your recommended review score of our hotel is greatly appreciated. We definitely look forward to your return once again where we will do our best to ensure your stay is a perfect one. Kind regards, Van PongsakGuest Experience & Quality Manager

10/10 Sangat Bagus

Sara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was a little bit dated and needed some work in certain areas like the pool but overall it is a lovely hotel.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Dominic Egger pada tanggal 18 Jul 2023
Dear Khun SaraWe appreciate your stay with us and hope to see you soon again. We are on our last building L with 12 pool suites to renovate the rooms and then will tackle the two pools. It has been a long journey after Covid to get our resort back on track but excited to see that we are at the end of the tunnel and have upgraded so many areas.Exciting times ahead and we look forward to have you with us soon again. Sincere regardsDominicGeneral Manager

10/10 Sangat Bagus

Wah Wah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Van Pongsak pada tanggal 6 Jul 2023
Dear Khun Wah Wah,Thank you for your kindness and glowing review score and this is really our goal to provide each and everyday. The team here make all the difference in our guests experience and deserve all the praise they receive, thank you! We definitely look forward to your return once again where we will do our best to ensure your stay is a perfect one. Kind regards, Van Pongsak Quality Assurance & Guest Experience Manager

4/10 Buruk

Joe

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Van Pongsak pada tanggal 22 Jun 2023
Dear Khun Joe, Thank you for taking the time to write and provide valuable feedback. We are disappointed that we were unable to live up to your expectations and we will ensure to use your feedback constructively to improve our services. I do hope that in future, you would give us another chance to show you how much we care for our guests. Kind Regards,Van PongsakGuest Experience and Quality Manager

10/10 Sangat Bagus

JaNekka

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
The views were breath taking. The staff was super friendly and helpful. The pools were never packed. But they were clear and beautiful. The food was so yummy! Room service was also great! The proximity to the town was helpful to get to all of our excursions.
Menginap 8 malam pada bulan Juni 2023
Tanggapan dari Van Pongsak pada tanggal 22 Jun 2023
Dear Khun JaNekka, That's great to hear! It sounds like you had a wonderful experience at the hotel and the staff went above and beyond to make your stay enjoyable. Thank you for sharing your positive feedback and recommendation our Hotel. Kind regards,Van PongsakGuest Experience and Quality Manager