Initially the room booked was unavailable. Had to wait further 1.5 hours when insisted, and room found. Poor information on facilities. Main pool was a letdown as poorly maintained. Ran out of towels with only a note to call services but no phone to call, and no manned station or lifeguard. Housekeeping poor. Towels taken but not replaced. Cups not washed and hair dryer not returned to drawer. When I complained a man turned up at door insisting to come in to tidy but I didn’t want him to as I was alone and he stood there for a while with a rather unpleasant expression.
Other staff though were excellent, Thomas at reception and Loges at concierge to mention a few.