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Ulasan untuk Paradox Singapore Merchant Court at Clarke Quay

4.5 out of 5
Paradox Singapore Merchant Court at Clarke Quay
Merchant Road, 20, Singapore, SIN

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 338 dari 577 ulasan" "
Penilaian 8 - Bagus. 155 dari 577 ulasan" "
Penilaian 6 - Cukup Baik. 50 dari 577 ulasan" "
Penilaian 4 - Buruk. 23 dari 577 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 577 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Stefanus Anton

Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

Hiromichi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean hotel and facilities with perfect locationfor shopping and commuting.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 27 Mar 2024
Dear Hiromichi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Soichiro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 27 Mar 2024
Dear Soichiro,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

keizo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 9 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 27 Mar 2024
Dear keizo,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

SHUJI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 25 Mar 2024
Dear shuji,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Bagus

elsa martha

Disukai: Kebersihan, kondisi & fasilitas properti
El personal de los bares es poco amable
Menginap 7 malam pada bulan Maret 2024

8/10 Bagus

FUYUKO

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
同行者の友人夫婦の10階の部屋にはコーヒーマシンが備え付けられてた。 部屋のランクは選んでなかったが2階の私の部屋には設置されてなかった。コーヒー好きなのでちょっぴり残念でした。
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 23 Mar 2024
Dear Fuyuko,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Gail

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were extremely accommodating. Property was sanitary and well kept. Location was amazing. Very pleased with stay.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 23 Mar 2024
Dear Gail,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Timothy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thanks for the great stay, Breakfast was outstanding as always and the pool was perfect.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 20 Mar 2024
Dear Timothy,Thank you for your review of Paradox Singapore Merchant Court. We are delighted you enjoyed our pool and the exceptional variety of our buffet breakfast.Our pool area is indeed a wonderful spot to unwind. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Rosanne, BENSALEM

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk was very helpful when I needed to find an urgent care facility late at night. They recommended a good hospital and called a taxi for us as soon as we were at the front door. They could also arrange for a doctor to come to hotel to consult. We decided to go to the ER instead. They provided water at the door. The hotel is next to shopping mall, restaurants, beautiful area to walk around, 5 minutes walk to Chinatown and subway station is next door to the hotel. We will stay here again if we come back to Singapore.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 20 Mar 2024
Dear Rosanne,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office team. Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Jonathan David, Southport

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location and staff great
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 20 Mar 2024
Dear Jonathan David,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

PIERRE

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
proximity of boat quay and chintown
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Christine Choo pada tanggal 20 Mar 2024
Dear Pierre,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Popular and heavily tourist populated hotel that offers good facilities in a great location. Bedroom was spotless and very well equipped. Public spaces looking a bit dated but staff offered old fashioned and courteous service every time.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari - pada tanggal 13 Mar 2024
Dear Robert, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and the service. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 Bagus

Yuk Sang

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The room is very dark
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari - pada tanggal 7 Mar 2024
Dear Yuk Sang, Thank you for reaching out to us with your feedback. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the relevant team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Caroline

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a wonderful room with great views from
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari - pada tanggal 7 Mar 2024
Dear Caroline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

8/10 Bagus

Amanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
La zona húmeda dijeron no estaba en funcionamiento en especial el jacuzzi o no lo quisieron conectar,
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari - pada tanggal 8 Mar 2024
Dear Amanda, Apreciamos sus comentarios ya que sólo con comentarios constructivos podemos mejorar la experiencia general de nuestros huéspedes. Lamentamos saber que no tuvo una buena experiencia con nosotros. Valoramos a nuestros huéspedes y entendemos lo importante que es ofrecer un servicio excepcional.Esperamos tener la oportunidad de darle la bienvenida nuevamente para una mejor experiencia en un futuro cercano.Your sincerely, Christine ChooGeneral Manager

10/10 Sangat Bagus

GERARD

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay for a few nights
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Ting An

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Februari 2024

8/10 Bagus

KENJI

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
部屋の広さはまあまあ。しかし、シャワーが不安定だった。案内された部屋が2階で窓からは隣の隣接したビルしか見えなかった。初めて宿泊する客だからこそもう少しの配慮をしてほしかった。CENTRALというモールの近くで駅も近かったのでよかったかな。また、川の近くで散歩するのにもよかった。
Menginap 3 malam pada bulan Februari 2024

8/10 Bagus

Leanne

Disukai: Kebersihan, staf & layanan, fasilitas
The release plug for my hand basin didn’t work my entire stay. Should have been repaired rather than steward just release . Cleaned my teeth and couldn’t use it after that. Very sloppy
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Maheen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 25 Feb 2024
Dear Maheen,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

4/10 Buruk

Naoko

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
11階に宿泊しましたが、エレベーターから降りた途端、なんとも言えない臭いが。 部屋ももちろん同じ臭いと、さらに少しカビ臭さが混ざっていた。フロアに降りたら臭ったので、これは部屋を変えても同じだろうと諦めましたが、ずっと臭いに慣れず辛かった。 部屋にペットボトルの水はなく、洗面台に飲料用水がでる蛇口が別途付けられているが、やはり気になり、飲まなかった。 ラウンジにも水のボトルはたまにしか置いていなかったが、ペリエはあった。 ラウンジももちろんうっすらと同じ臭いがした。カクテルタイムの料理やお酒の種類は少ないですが、客層も落ち着いていて、スタッフも感じよく居心地はよかった。 1階の朝食会場では、料理を持って戻ってくると、他の人がその席に案内されていた。椅子に自分の上着をかけていたにも関わらず。 さらに翌日、席にウェットティッシュを置いてから料理を取りに行ったが、戻ると他の人がその席で食事をしており、ウェットティッシュは隣の席に移されていた。きっとこの日はその人たちが先に案内されていた席に、私達が案内されたのだろう。 初日にあり得ないと思っていたのに、まさかの2日連続で本当に驚き呆れた。 対応してくたスタッフは皆感じよかったが、オペレーションを考えた方がいい。 とにかく臭いと朝食オペレーションの悪さで、次に泊まることはない。
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Darren

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed our stay. The only thing I didn't like is for me the pool water was too cold.
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari - pada tanggal 23 Feb 2024
Dear Darren,It was great to hear that you enjoyed your stay. Thank you also for your feedback highlighting where we can do better as well. We hope to welcome you back for an improved experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Bagus

Keikot

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
とても便利な場所で、観光に便利でした。 カラフルな建物がとても可愛らしくて、ボート乗り場の近くで夜のクルーズはとても素敵な夜景を楽しめました。 シンガポールにたまくる機会があれば、また泊まりたいです。
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari - pada tanggal 20 Feb 2024
お客様へ、ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。Your Sincerely, Christine ChooGeneral Manager

10/10 Sangat Bagus

Minaka

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ホテルに3泊4日しましたが、毎日綺麗に清掃されていてとても過ごしやすかったです。 駅直結のため移動がしやすいこと、近くにレストランがあることでとても快適な旅行をすることができました。
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari - pada tanggal 20 Feb 2024
Dear Minaka-san, ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。Your Sincerely, Christine ChooGeneral Manager

10/10 Sangat Bagus

Masafumi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Eas access to Clarke Quay zone for a walk, jog, etc.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 22 Feb 2024
Dear Masafumi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Conrado, Aurora

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were friendly, helpful, and polite. I highly recommend it and will stay here again when we return to Singapore. Thank you for making our stay pleasant and memorable.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 15 Feb 2024
Dear Conrado,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Bagus

Alain

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Très bien situé excellent buffet petit déjeuner belle piscine
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 13 Feb 2024
Cher Alain,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement,Christine ChooDirecteur général

10/10 Sangat Bagus

Rahul, Longwood

Bepergian bersama keluarga
Hotel is very well located near 2 different train lines and walkable to the bay. The resort was excellent, well appointed and had a tremendous choice of pillows. Will surely stay again.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 9 Feb 2024
Dear Rahul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Christine Choo pada tanggal 21 Feb 2024
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Ronald

Disukai: Kondisi & fasilitas properti
Great stay and location is near everything. Wonderful staff and perfect room. Dining options at Clarke Quay are numerous and convenient.
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 6 Feb 2024
Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

4/10 Buruk

Andrew

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Older hotel. More like a 3 star property. Booked king room, I got twin beds because they overbooked rooms. Much better options in SG.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 6 Feb 2024
Dear Andrew,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Mei Chan Angeline

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My 3rd stay at the Paradox Singapore Merchant Court. The room is clean and spacious with a comfortable king sized bed and a bath tub to relax in. The lovely pool is another great place to relax. The receptionists are friendly and efficient. The location is great and convenient for transport, shopping and meals. Breakfast served at the Ellenborough Market Cafe is impressive and the waiters and waitresses are polite and helpful. Overall, we had an enjoyable staycation here. Thank you!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 21 Feb 2024
Dear Mei Chan Angeline,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office and Ellenborough Market Cafe team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Tuangporn

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 28 Feb 2024
Dear Tuangporn,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 Bagus

Jane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to walk to Clarke Quay and China Town. Close to MRT.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 6 Feb 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Zhe, shanghai

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice trip and a wonderful hotel!
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari - pada tanggal 7 Feb 2024
Dear Zhe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine Choo General Manager

10/10 Sangat Bagus

Donald

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 28 Feb 2024
Dear Donald,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

TINGCHIEN

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 28 Feb 2024
Dear tingchien,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Kiyomi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 28 Feb 2024
Dear Kiyomi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

4/10 Buruk

Benjamin

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Would be a 1* review except the cleaning staff was very friendly and diligent. As a frequent traveller to Singapore for work, I can objectively state there are much better options in SG in the 4* bracket. It's a tired, old hotel and it shows. The fish-eye picture view of the "luxe" room is borderline fraudulent; it's Paris-size tiny! Plus, "luxe" includes a balcony view of the grey office building right outside your door (which also doesn't open properly). Don't bother with the pre-checkin email they send you (including $100/night pre-auth on your CC) as you'll still spend 5 minutes when you check in giving them the same info again. Oh, and despite the pre-auth, you won't be able to bill anything to your room (bar, Cafe, etc.) unless you ask them to let you when you check in (they're supposed to ask but I wasn't and it's frankly embarrassing when you find out after ordering a drink and have to trudge back to your room to get your credit card). On the plus side, the location is convenient (but where in SG isn't?!) and I guess the wifi worked well enough. TL;DR: Just go somewhere else and save yourself the disappointment.
Tanggapan dari Christine Choo pada tanggal 17 Feb 2024
Dear Benjamin,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Amisha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the location, the spa service, room, and service.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari - pada tanggal 7 Feb 2024
Dear Amisha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 28 Feb 2024
Dear Elizabeth,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

4/10 Buruk

Pascal

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The place is getting old. Long line at the reception. Lack of employees. No coffee machine in the room (4 star really?!)
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Christine Choo pada tanggal 25 Feb 2024
Dear Pascal,Thank you for having taken the time to share your invaluable feedback with us, and we regret to learn that your overall experience had fallen short of your expectations. We sincerely apologise for the disappointing experience you faced.Please accept our sincerest apologies about long line at the reception. I have shared your feedback with our respective teams, and we will take steps to ensure that our performance and offerings are improved upon.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Karen, Baldivis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is in an excellent position with Clark and Boat quay easily accessible for dining options. The MRT is about a 5 minute walk and we used it every day as so easy and convenient to use. The whole area is spotless and our bedroom was too. We did not use the pool or eat in the hotel but we were happy with the room despite a view of a roof. One night the fire alarm went off at 1am. We all had to exit the building - no staff were there telling us what was going on or directions and no explanation the next day as it was a false alarm - that needed improvement. But apart from that no complaints !!
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Christine Choo pada tanggal 17 Feb 2024
Dear Karen,Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location and the cleanliness of our hotel.On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future.Yours Sincerely,Christine ChooGeneral Manager

6/10 Cukup Baik

KAZUO, sakai

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Christine Choo pada tanggal 24 Feb 2024
Dear Kazuo,Thank you for your positive rating. We hope to welcome you back for another good experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 Sangat Bagus

Marie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel, excellent location, normal hotel rooms, gym great, lovely pool area. The only downside was a bit too few sunbeds, can be crowded.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Xiaowei

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Great location. A bit old though.
Menginap 5 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Sean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Michael

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Koji

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
クラークキー内にあるホテルで利便性が高い
Menginap 2 malam pada bulan Desember 2023