Yang terhormat Bapak Hariadi, Terima kasih atas masukan yang Bapak sampaikan melalui forum ini. Akan saya sampaikan kepada manajemen untuk dapat dilakukan perbaikan agar tidak terjadi kesalahan yang sama dan kami mohon maaf atas ketidak nyamanan yang ditimbulkan.

Dear Jill,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

Dear Noel,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel and satisfied in all aspect.I have taken the liberty of sharing your kind words with the team, especially Jericho and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager

Dear Carolyn,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm and only serve the best dishes you could ever ask.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.

Dear Joseph,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

Dear David,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

Dear Diana,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar Salamun,General Manager.

Dear Michael,We were happy to received your rating and review about your recent experience with Hotel Majapahit Surabaya, it's such a delight to have you as our guest and it's glad to know that you are happy with the service we offered. We hope to have the chance of welcoming you back in the nearest future.Sincerely.Kahar Salamun - GM

Dear Samuel,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

Dear MariamThank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

Dear Masanobu,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team, and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

Dear Aart,we are happy to receive your rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,

Dear Walter,we are happy to receive your rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,

Dear Tsuyoshi,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear valuable Guest,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Mohamad Nasir,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya MGallery. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects.it really means a lot to us. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,

Dear our precious Guest,It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you extremely happy when you stayed here.It is a great pleasure to hear that we have met your expectations in all aspects.We thank you for your recommendation, it really means a lot to us.I will definitely forward your compliments to all members of my team, in order to take their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time.Very Best Regards,

Dear Noranah,first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm.The Hotel it self located in the most strategic location of the city, closed to any public facility, featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building.We do hope to welcoming you again in the near future.With very kind regards,Kahar SalamunGeneral Manager.

Dear Yasuhiro,On behalf of Hotel Majapahit Surabaya MGallery, allow me to say thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Kahar SalamunGeneral Manager.

Dear Valuable Guest,On behalf of The Hotel Majapahit Surabaya, we would like to thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,

Dear valuable guest,we are thrilled to receive your high rating about your experience in our hotel.It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects. however we would like to apologize for mosquito issue, we are doing regular fogging to solve this matter.We hope to have the chance of welcoming you back soon.Best wishes from Surabaya,Kahar SalamunGeneral Manager

Dear Jagdeep,Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Valuable Guest,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya - MGallery. We are glad to know that you have enjoyed your stay, It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

Dear Yu Chen,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we are waiting for your next visit.Sincerely,Kahar SalamunGeneral Manager.

Dear Agus,We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your recommendation for other travelers, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kahar Salamun - GM

Dear Valuable Guest,On behalf of The Hotel Majapahit Surabaya, we would like to thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Desi

Dear Laura,On behalf of Hotel Majapahit Surabaya MGallery, allow me to say thank you for visiting us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We sincerely hope to be able to welcome you back in the nearest future.With Regards,Kahar SalamunGeneral Manager.

Dear Michael,Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day. It is such a delight knowing that you have something to remember from this hotel I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you.Very Best Regards,Kahar SalamunGeneral Manager.

Dear Mr. Brian First of all We would like to asking your apologize regarding about credit card deposit and late responses Because we need to trace the transaction to our Front Office team and Accounting team about it. You made a deposit with Credit Card IDR.500,000 while you check in on 30 April 2022 , and we found that you have a bill consume at our restaurant on 30 April evening in the amount of IDR.121,000 , while you check out our colleague do Offline (we make a payment by deducting amount from your deposit) So your deposit IDR.500,000 – IDR.121.000 = so you still have balance IDR.379,000 (that should be already return to your account ) We already attached the slip of payment also copy of your invoice of restaurant bill to be your references. we have also send the same information to your private email address on 27 of May and haven't received any feedback from you yet to this day. Should you have any questions please do not hesitate to contact us.

Dear Indra, Thank you very much for choosing Hotel Majapahit Surabaya - MGallery and I hope you have arrived home safe and sound from the travel. We are happy to see that you enjoyed your stay and appreciate all our excellent services. It is very nice to learn that you find our historical hotel and service was very convenient. Thank you for sharing your experience with us, and we look forward to receiving you again. Very Best Regards,

Dear Mia Sari, On behalf of Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Once again thank you for your support we do hope to serve you again if travel brings you back to Surabaya. Very Best Regards

Dear Valuable Guest, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building while deliver our excellent service. We do hope to welcoming you again in the near future. With very kind regards

Dear Mr. Peter, thank you for taking the time to review us and for your positive feedback. Indeed the Majapahit is a unique Property in Indonesia and last June we just celebrate the 110th year's anniversary after the first Opening. A Legendary Hotel in the middle of the City with its huge Garden where birds gathering to sing every morning will wake you up to boost the right energy for the new day to start. Your appreciation about our Team's service will be shared among all personnel and we are sure they will be very happy to acknowledge. There will be a day you will come back to Surabaya and we do hope to greet you soon again. With very kind regards Desi

Dear Ms. Lisa, we would like to say thank you for your recent stay, it's great to see your good rating for Hotel Majapahit Surabaya, we will share your review with the whole team and will certainly motivate us to provide the best in the future. Thank you again and we look forward to your next visit. Best regards -Desi-

Dear Mr. Daniel, we are grateful to receive your perfect rating about your experience in our hotel. It fulfils us with proud and sincere happiness, we hope to have the chance of welcoming you back soon. Best wishes from Surabaya.

Dear Mr. Nicholas Ren, We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Dear Ms. YUMI, allow us to express our gratitude for your rate given, however we do hope this pandemic will be over soon so you can visit us soon and experience great stay by your own. we hope for the best and cannot wait to welcome you. sincerely yours.

Dear Mr. PHILIP ROSS, thank you for your rate and compliment, this sure will motivate the entire team and boost them to always give the best for the guest, looking forward to welcoming you back in the near future kind regards,

Dear Sir/ Madam, we are grateful to receive your perfect rating about your experience in our hotel. It fulfils us with proud and sincere happiness that we were able to create such a unique experience and that you enjoyed your stay with all its aspects. we take your note about our food seriously and make an action to serve better product for next. We hope to have the chance of welcoming you back soon. Best wishes from Surabaya,

Dear Valuable Guest, thank you for your rate and compliment, this sure will motivate the entire team and boost them to always give the best for the guest, looking forward to welcoming you back in the near future kind regards,

Dear our valuable guest, We are delighted to know that you extremely happy when you stayed here. Thank You for sharing your recent experience with us. Best Regards,