Lounge lobi

Ulasan untuk Java Paragon Hotel and Residences

4 out of 5
Java Paragon Hotel and Residences
Jl. Mayjen Sungkono No 101-103, Surabaya, East Java

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 36 dari 141 ulasan" "
Penilaian 8 - Bagus. 69 dari 141 ulasan" "
Penilaian 6 - Cukup Baik. 27 dari 141 ulasan" "
Penilaian 4 - Buruk. 5 dari 141 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 141 ulasan" "

7,8/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Ovie pada tanggal 16 Mei 2018
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your positive rating and we are looking forward for welcoming you back in the future. Sincerely, Ovie Guest Service Supervisor

8/10 Bagus

awesome

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
clean and comfort bed
ok just need to fix tv for better pictures
Menginap 3 malam pada bulan Oktober 2017
Dear awesome, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your review about Java Paragon Hotel and Residences Surabaya. We are happy to know that you like the cleanliness and the comforts of the bed. Your comment regarding the TV pictures has been shared to department concern for further action. We hope that we are able to serve you better in the near future. Sincerely, Tri Ratih Guest Service Manager

6/10 Cukup Baik

Lalu rudy irham

Tidak Disukai: Staf & layanan, kenyamanan kamar
Kurang nyaman pelayanannya
Pelayan kurang ramah, pesanan kamar smoking diberikan non smoking dan ditawari kalau mau smoking tambah biaya 200rb krn disafankan up grade kamar, ketinggalan kartu di dalam kamar pelayan tidak mau antar ke kamar harus turun ke loby, pelayanan kurang memuaskan

6/10 Cukup Baik

tina, surabaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
menginap di java paragon
saya memilih menginap disini untuk liburan keluarga dan ternyata menyenangkan menginap di java paragon,makanannya enak,servicenya jg lumayan. semoga kedepannya lebih maju dan berkembang lagi
Tanggapan dari Ratih pada tanggal 10 Jul 2017
Dear Ibu Tina, Salam Hangat dari Java Paragon Hotel and Residences Surabaya Terimakasih telah meluangkan waktu untuk berbagi pengalaman selama menginap bersama kami. Kami sangat senang mengetahui bahwa Ibu dan Keluarga menikmati pelayanan dan fasilitas yang kami sediakan. Kami akan terus tetap meningkatkan pelayanan untuk memastikan semua tamu yang menginap mendapatkan pelayanan yang memuaskan Sekali lagi kami ucapkan terimakasih dan kami menantikan kembali kunjungan Ibu dan keluarga di lain waktu Hormat kami Tri Ratih Guest Service Manager

8/10 Bagus

santi, surabaya

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
hotel yang nyaman dan bersih
cukup nyaman dan bersih

10/10 Sangat Bagus

Dedy, Surabaya

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Sarapan Pagi enak & Padangan juga bagus

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi yg tepat
Secara keseluruhan baik.

10/10 Sangat Bagus

Chandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bagus untuk perjalanan bisnis
Kamar bersih, lokasi bagus, sangat cocok untuk perjalanan bisnis.

8/10 Bagus

SAB, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel nya Bagus
Dekat Mall dan banyak makanan disekitar hotel, tetapi kalau berjalan kaki agak susah karena trotoar sedang diperbaiki dan gersang tidak ada pohon.

6/10 Cukup Baik

Lianna

Disukai: Kebersihan, kondisi & fasilitas properti

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nyaman buat berkumpul keluarga
Kami menginap di apartement sangat senang krn ruangan dn kamarnya besar. Lokasi hotel dekat dgn mall .Tempatnya bersih namun ada ac yg rusak dan lampu mati , seharusnya ada pemeriksaan sblm menjual kamar .

8/10 Bagus

Maria, Jakarta

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nyaman untuk bisnis
Kamar ok cukup bersih, lokasi bagus dekat degan ciputra world, tersedia shuttle bus untuk java paragon-ciputra.

8/10 Bagus

Sonya, Jember, Jawa Timur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel nyaman untuk keluarga dan bisnis
Fasilitas kolam renang outdoor dan gym OKE. Pelayanan OK, tapi kamar sempit. Makan pagi menu variatif.

8/10 Bagus

R, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
homy
Executive floor nya menyenangkan.. memang space nya kecil tp unik.. begitu pula dgn citilites nya.. feels homy..

8/10 Bagus

MARSELLA, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kamar yg nyaman
Lokasi hotel sangat strategis

6/10 Cukup Baik

SL, Surabaya

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff is giving access card to the wrong room
Staff is giving access card to the wrong room, when I went to the room no and tried to open it, I cant then I call receptionist to complaint, she sent one of the staff to try, according to staff the key sometimes difficult to use so he tried to swipe then push the door, finally the door open and guess what ? there is someone lied on the bed already!!! even the staff didn't realize that it was the wrong room, omg, can you imagine how poor the security for this hotel ? At the end we found out that the last number suppose to be 5 instead of 8. I would expect a better standard for 4stars hotel :-) Beside that, I guess overall is pleasant stay.

8/10 Bagus

Shunichiro

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Suharno

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Keep up the great work team!
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Takuya

Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023

8/10 Bagus

kit wah

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
推薦入住
酒店鄰近大商場,走路約10分鐘到達。交通尚算便利。大堂,房間都整潔。推薦入住!
Menginap 3 malam pada bulan September 2023

6/10 Cukup Baik

HITOSHI

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti

2/10 Sangat Buruk

HITOSHI

Menginap 4 malam pada bulan Agustus 2022

8/10 Bagus

Mejani

Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

YUTAROU

Menginap 3 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Surabaya Trip 14 - 21 Dec 2019
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Ratih pada tanggal 9 Jan 2020
ear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback and delighted to learn that you enjoyed your stay, breakfast and services provided by the team. Please accept our sincere apologies for the inconvenience due to the smell from our project. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Ratih pada tanggal 24 Des 2019
Dear Traveler, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

jin, ジャパン

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
スタッフはとても隅々まで気を配って働いています。 会えば何時も笑顔で対応してくれます。 しかし室内は古さが目立ちます。 それでも日本のホテルより断然広く快適に過ごせます。
Menginap 5 malam pada bulan Desember 2019
Tanggapan dari Ratih pada tanggal 24 Des 2019
Dear jin, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Aw

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Ratih pada tanggal 24 Des 2019
Dear Aw, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive rating and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Ratih pada tanggal 24 Des 2019
Dear Traveler, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

6/10 Cukup Baik

Benny

Disukai: Staf & layanan, fasilitas
People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Menginap 8 malam pada bulan November 2019
Tanggapan dari Ratih pada tanggal 26 Des 2019
Dear Benny, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. Please accept our sincere apologies for the inconvenience regarding the water problem in the bathroom. Your feedback has been shared to our Chief Engineering for further follow up. We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Ratih pada tanggal 18 Des 2019
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the 5 stars rating and delighted to learn that you enjoyed your stay with us. Looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Matthias

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nice Hotel in Surabaya
ein gutes Hotel, großes Zimmer mit Minibar, großes und sauberes Bad mit Dusche sehr freundlicher Service gute Restaurants nette Roofbar
Menginap 1 malam pada bulan September 2019
Tanggapan dari Ratih pada tanggal 10 Okt 2019
Dear Matthias, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

6/10 Cukup Baik

Masuda

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2019
Tanggapan dari Ratih pada tanggal 15 Sep 2019
Dear Masuda, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the feedback and delighted to learn that you enjoyed your stay with us. Looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Markus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good experience
Swimming pool is one of the best in my life :) It was a really great experience!
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Ratih pada tanggal 18 Jul 2019
Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us and delighted to learn that you enjoyed your overall stay We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
very dirty room,specially the windows painting is peeling of at the wall
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Ratih pada tanggal 15 Jul 2019
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback while staying with us. Please accept our sincere apologies for the inconvenience happen during your stay. Your feedback has been shared to Management for the improvement We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Ravi Anantha

Disukai: Staf & layanan, kenyamanan kamar
Could have better value for the money paid.
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Ratih pada tanggal 18 Jul 2019
Dear Ravi Anantha, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your experience while staying with us and please accept our sincere apologies if there is any inconvenience during your stay We hope that your next visit will be more pleasant Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
いつも通り最高の笑顔とサービスでした
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Ratih pada tanggal 15 Jul 2019
Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Cj, Seattle

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have stayed at Java for more than several years. I like the new lobby area after remodeling. Safe and near shopping mall. Good restaurant option
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Ratih pada tanggal 15 Jul 2019
Dear Cj Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Dianah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Ratih pada tanggal 4 Apr 2019
Dear Dianah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and delighted to learn that you enjoyed your stay with us and we are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
清潔で気持ちの良いホテル
Gymが充実しているので、スラバヤに来た時は何時も利用しています。プールも大きくて深くて本格的に泳ぎたい人はおススメです。滞在した両日は2機しかないエレベーターの1つが修理中で、待ち時間が長かったのが残念でした
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Ratih pada tanggal 3 Mei 2019
Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and please accept our sincere apologies for the inconvenience caused during your stay We hope that your next visit will be more pleasant than previous one. Looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
宿泊費を支払済みだったため、ランドリーサービスを頼むと毎日代金のキャッシュ払いを求められ、手間だった。チェックアウト時に精算できないのでしょうか?
Menginap 3 malam pada bulan Maret 2019
Tanggapan dari Ratih pada tanggal 4 Apr 2019
Dear Valued Guest , Warmest Greeting from Java Paragon Hotel and Residences Surabaya...... Simply inspiring!! Thank you for your feedback regarding your previous stay with us. Your feedback regarding the laundry charges has been shared to department concern for further follow up We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast menu is almost the same every day. At least 30% different from the previous day
Menginap 4 malam pada bulan Maret 2019
Tanggapan dari Ratih pada tanggal 13 Mar 2019
Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and kindly be informed that we have shared your feedback regarding food variation to our executive chef for further improvement We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Dianah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Ovie pada tanggal 20 Mar 2019
Dear Dianah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to write your review and we are glad to know that you enjoyed your stay with us. We are looking forward for welcoming you back in the near future. Sincerely, Ovie Guest Service Supervisor

6/10 Cukup Baik

timothy

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Great service, but..
Service was excellent, food was also good. The place needs a facelift in the rooms, water out of the shower was cloudy. WiFi was a bit sketchy.
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari Ratih pada tanggal 6 Mar 2019
Dear timothy, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us. Your feedback regarding internet connection, shower and facelift has been shared to department concern for further improvement. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Bolar Abdul

Disukai: Kebersihan, kenyamanan kamar
Luxurious, Comfortable at very Affordable price
Good Experience
Menginap 3 malam pada bulan Januari 2019
Tanggapan dari Ratih pada tanggal 22 Feb 2019
Dear Bolar Abdul, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the feedback and delighted to know that you have had a good experience while staying with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

John, Delta, BC

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very impressed with customer service. The expedia web site stated free airport transfer but when we contacted the property to arrange airport pick up, they sent an email with prices we would have to pay for the transfer. We replied saying it says it is included and they agreed to pay the airport to hotel transfer but we would have to pay the return trip to the airport. When we showed them the web site stating free transfers, they agreed to pay it both ways. The hotel was basic but nice. Walking distance to a mall.
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Ratih pada tanggal 30 Jan 2019
Dear John, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!! Thank you for your feedback and delighted to learn that you enjoyed your overall stay with us. We look forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

Yoriko

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
おすすめホテル
朝食ビュッフェの種類が豊富でとても良かった。部屋も綺麗。 空港までの車手配もロビースタッフがとても親切で素晴らしかった。
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Ratih pada tanggal 24 Des 2018
Dear Yoriko, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your positive feedback and delighted to learn that you enjoyed your stay with us we are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

10/10 Sangat Bagus

sasaki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
設備が充実していて、良かったです
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Ratih pada tanggal 18 Des 2018
Dear sasaki, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for positive feedback and delighted to learn that you enjoyed your stay with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan November 2018
Tanggapan dari Ratih pada tanggal 3 Des 2018
Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to rate us on Expedia page and delighted to know that you enjoyed your stay with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager