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Ulasan untuk Best Western Kuta Villa

3.5 out of 5
Best Western Kuta Villa
Jl. Nyang-Nyang Sari No. 2, Tuban, Bali

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 67 dari 218 ulasan" "
Penilaian 8 - Bagus. 90 dari 218 ulasan" "
Penilaian 6 - Cukup Baik. 43 dari 218 ulasan" "
Penilaian 4 - Buruk. 10 dari 218 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 218 ulasan" "

7,8/10

Kebersihan

8,4/10

Staf & layanan

7,0/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

5,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I stayed villa room. There are nice bed, bathtub, and cute pool available.
Menginap 3 malam pada bulan Agustus 2017

8/10 Bagus

Tjokro

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Strategis, namun cukup macet. Untuk harga yang dibayar sudah sesuai dengan kualitas yang diberikan.
Menginap 3 malam pada bulan Juni 2017

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad for Businees Trip
AC kamar Panas, tidak ada shuttle bus ke Airport, restaurant non AC, resepsionist pria kurang ramah...

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan

6/10 Cukup Baik

Kessa

Disukai: Staf & layanan
Very friendly and kind staff. Cleanliness in rooms is not great.
Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Wayne

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Cheap but is really run down old Rate as a 2 star Has many maintenance issues Poor plumbing electricity issues Electronic door issues Pool very dirty Things in our room constantly broken or not right
Menginap 6 malam pada bulan Februari 2023

8/10 Bagus

Elyse, Provo

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Decent hotel if you need one near the airport. The pool is really nice and the staff were SO nice and helpful! They let us leave our luggage there after check out for quite some time since we had to go sort out SIM cards. My only complaint is that the bathroom felt dirty and there were stains on the walls as if a bird had gotten in and pooped on the walls in spots. Beds were comfy though and a/c was decent.
Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

Akashdeep

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Awful Hotel. The rooms were stinky and unclean. Didn't have any windows and were full of dampness. We were given an option of two rooms and both rooms had faulty locks. The only thing good was breakfast. The staff was fine too. But the rooms were really awful. Would never choose to stay again.

8/10 Bagus

TAKAAKI

Menginap 1 malam pada bulan September 2022

2/10 Sangat Buruk

robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The place needs a lot of work done it regarding the up keep of the property the food is ok if you like rice every day
Menginap 14 malam pada bulan Agustus 2022

6/10 Cukup Baik

Vivi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Old and not that clean.
Menginap 1 malam pada bulan Maret 2020

2/10 Sangat Buruk

hsing hui

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
awful stay
The staffs weren’t very helpful nor accommodating, the room is very old , there were ants all over the room , even on our bed. And the air conditioning wasn’t working , making it very uncomfortable for us .
Menginap 2 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience.
Menginap 8 malam pada bulan Januari 2020

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2020

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Januari 2020

6/10 Cukup Baik

DestinyHunter

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I like the fact that I had a mini balcony and outside shower and toilet .
Menginap 1 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2020

8/10 Bagus

Pauline

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
our room is quite dirty, not happy. but the staff are nice and even gave my partner a surprise birthday cake. thank you. although the roomis not quite we expected. dirty and smelly.
Menginap 3 malam pada bulan Januari 2020

6/10 Cukup Baik

Bin, Singapore

Bepergian bersama teman
Had reserved a queen-size bed 3 weeks prior to stay, but they have no more rooms available on the actual day :( The traffic outside the hotel is horrible. It takes forever to get out of Kuta area :( There is no shelter from lobby to our room, had to get drenched during raining times. Also, rainwater is collected on the room entrance. No proper drainage system to drain out the water, thus easily attracts mosquitoes :( The main room door cannot be locked and cannot be shut tightly. There will always remain a small gap, this allowing outside mosquitoes to fly in. :( The toilet door lock is spoiled and cannot be closed properly too. The toilet door is translucent, causing the outside people to easily see the people in the bathroom doing business there :( The restaurant is very slow in service. Ordered only 2 main dishes and there is not many customers during our time of order, yet it took more than 15 minutes to serve :( The reception is not communicating and not working well with the spa team. The lobby reception asked us to book a time for spa with the spa front desk at 2nd level. The spa front desk asked us to book the spa through the reception. Pushing from one to another, in the end we did not manage to book an appointment for spa :( Fortunately, there are also few plus points about this hotel. It is very near to the airport. The bed & pillow are really comfortable, the TV has too many Hollywood movie channels and the buffet breakfast food taste great :)
Menginap 2 malam pada bulan Desember 2019

8/10 Bagus

Barry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The staff was very accommodating. We needed a early check in. We only stayed here because we needed a room close to the airport. We had a very late departure and needed a van and driver to the airport . The front desk neglected to arrange for the van as promised after confirming our request twice during the day. Otherwise good hotel for the money.
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All areas of the property were at a good standard. Slight problem with design of shower and bath as flooded the bathroom every time it was used but not the end of the world. Reception Manager was excellent along with a restaurant Staff (especially Dian) Food was of a good standard.
Menginap 1 malam pada bulan November 2019

6/10 Cukup Baik

AC

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
?Staff was friendly and helpful. Close to the airport. Towels were rough. Sink in the bathroom was clogged. Air conditioner and wifi worked. You get what you pay for.
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stay for transit for one night, the room was overbooked, we were upgraded to room with private pool with water jet
Menginap 1 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to everything. Clean and very affordable. Lovely staff
Menginap 1 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were great. The bed is a bit low. Very handy to the airport.
Menginap 1 malam pada bulan September 2019

6/10 Cukup Baik

Jam5, Tampa

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
The property is very close to the airport so it is very convenient to stay if you just need a hotel for one night while you sleep. For $26 it is hard to have a large complaint of any kind, but the property is not clean. When you touch things like the remote control or the light stand or the breakfast table, you just get that grimy feeling like you need to wash your hands immediately. This is a solid two star hotel, and for a very good price. It is what it is, right by the airport and very convenient.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Roheman - General Manager pada tanggal 29 Jul 2019
Dear Jam, Thank You for your recent stay and your feedback, we took very seriously every single feedback of you and all necessary actions have been taken for our improvement , once again thank you and we hope to have had another opportunity to serve you back again on future.

8/10 Bagus

Edgar Gerard

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Satisfied
Location to airport. Staff attentive and friendly.
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Personnel très aimable, accueil sympa même en pleine nuit Salle de bains vieillotte
Menginap 1 malam pada bulan Mei 2019

6/10 Cukup Baik

Komang, Bali

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Hotel price was reasonable, room size was big. Hot water didn’t work for shower
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Angela Stella-General Manager pada tanggal 12 Mar 2019
Dear Komang, Thank you for choosing Best Western Kuta Villa as your place for staying. Very glad to know that you are like the room and our price is affordable for you. We really do apologize for what happen with the hot water in your room. Hopefully we could welcoming you at Best Western Kuta Villa on your next stay. Best Regards, Angela Stella General Manager

8/10 Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan November 2018
Tanggapan dari Dwi pada tanggal 8 Jan 2019
Dear Valued Guest, Thank you for you review, we are really appreciate it. Kind Regards, Dwi Reservation

6/10 Cukup Baik

MICHEL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Made a booking on hotels.com but the hotel never g
Made a booking on hotels.com but the hotel never got it had to wait 35 minutes on a 1:30 am ariival...hotels.com was bad but the hotel staff was good
Menginap 1 malam pada bulan Oktober 2018

8/10 Bagus

Mohamed

Disukai: Kebersihan, staf & layanan
Stay at Best Western Villa
Overall quite a good experience. Location was quite near town area. Access to food and convenience stores. Mosquitoes was an issue especially at night. Could not get WIFI in my room location
Menginap 3 malam pada bulan September 2018
Tanggapan dari Eka - Reservation pada tanggal 20 Sep 2018
Dear Mohamed, Thank you for your feedback to us We are really sorry to what did you happen during your stay with us, we try to improve our facilities and service Looking forward to welcoming you back at our hotel Thank you, have a great day

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
I had hoped for a relaxing stay
I had booked four nights at this hotel because it was convenient to the airport, the beaches of Kuta and I liked the photos online. Unfortunately the hotel put me in a room that was noisy and uncomfortable. Later they told me I should have booked a room with one bed. They did eventually move me to a much nicer Villa room for the last night but this was after two nights of bad sleep after which I checked into a hotel around the corner to get some rest and a better breakfast buffet. I'm sure I would have enjoyed the stay much more if I had had the better room to begin with. Still there was a big difference in the two rooms for one hotel. Overall the facilities were not as nice as the photos, especially the pool and the dining area. I would however recommend the Villa room which was comfortable, private and quiet. It came with a refrigerator. There are two buildings to this hotel and I was in the back building first, then I was moved to a Villa room that was off of the pool and was much quieter without street noise and hall noise. The staff were very nice and so was the assistant manager when he understood that there was a problem.
Menginap 4 malam pada bulan Juni 2018
Tanggapan dari Eka - Reservation pada tanggal 30 Jun 2018
Dear Valued Guest, Thank you for your review, we would like to apologize for such an inconvenience that you've experienced while staying with us. We will try to upgrade our facilities so all of our guests could enjoy their stay with us comfortably, and we also truly sorry if our response to your request was a bit late. Rest assured, we will always try to improve for the best. We hope to see you again at Best Western Kuta Villa at another occasion

6/10 Cukup Baik

Kirsten

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juni 2018
Tanggapan dari Eka - Reservation pada tanggal 30 Jun 2018
Dear Valued Guest, Thank you for your review, we would like to apologize for such an inconvenience that you've experienced while staying with us. We will try to upgrade our facilities so all of our guests could enjoy their stay with us comfortably, and we also truly sorry if our response to your request was a bit late. Rest assured, we will always try to improve for the best. We hope to see you again at Best Western Kuta Villa at another occasion

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Eka pada tanggal 20 Jun 2018
Thank you for your kind reviews We hope you come back to stay with us..

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Nice hotel
Good location. Lots of food near hotel. Beach access, good breakfast.
Menginap 1 malam pada bulan Januari 2018
Tanggapan dari Agung pada tanggal 26 Jan 2018
Dear Sir, Thank you for your feedback. Your review is very important to us for our improvement facility and services. We will share to our related department for guidance. thank you for choosing our hotel your your holiday and look forward to welcome you again in future.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 3 malam pada bulan September 2017
Tanggapan dari WIED Paramartha pada tanggal 13 Nov 2017
Dear Anonymous, Thank you for your review, your feed back is important to us for our quality and service improvement. Best Regards, Management

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Nice but first day the villa was with lizards on request they shifted to another room over all its good
Menginap 5 malam pada bulan September 2017
Tanggapan dari Agung pada tanggal 13 Nov 2017
Dear Anonymous, Thank you for your kindness to share your experience during your stay at our hotel. We notice that you meet an lizard like animal and we pleased to inform it may be called "gecko" and it is harmless unless they only produce a strange sound. We express our deep apologize for inconvinience and we are take pride to find out the resolve and serve our guest well during their stay.

8/10 Bagus

Jordan

Disukai: Staf & layanan, kenyamanan kamar
Did not recieve my hotel res, but made it happen
Needed a place to sleep and shower after a unfortenate 20 hour day of traveling due to the speed boats being down in gili. Was able to get some rest here before heading to the airport for a early AM flight
Menginap 1 malam pada bulan Agustus 2017

6/10 Cukup Baik

Maurice

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Juni 2017

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent service, worth a review
We booked deluxe villa for 4 nights and got free upgrade to superior premium something with open bathroom. During our stay, our door was broken so we were eventually upgraded to deluxe villa with private plunge pool which I think United Airlines should learn from. Very friendly staffs from front desk office to restaurant staffs, even the garden keeper would always welcome us with a big smile everytime we walked by. Room isn't quite new but everything else can make up for that. Outdoor pathways with wall decor & trees bring up a very zen atmosphere. Also the pool is a perfect place to chillax and opened pretty late. Highly recommend!

10/10 Sangat Bagus

Chelsea, Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice hotel
Wonderful staff and great food. Very affordable and peaceful as its away from the traffic and main markets/shops. The pool is open to 11pm and the staff at the swim up bar are always very friendly and fun. People at front desk are kind and helpful too!

4/10 Buruk

Ayathullah

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti

6/10 Cukup Baik

Traveler terverifikasi

We only stayed quickly, lots of ants in the bathroom. Hallways smelled of smoke

8/10 Bagus

Arun, Mumbai

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Hotel in a quiet lane near biggest shopping Mall
Nice clean big room with large bathroom and tub in bathroom.Great price for a large room .My room however both the Air conditioner and the fridge were non functional.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bar slecht
Gewoon ronduit een slecht hotel. Slecht ontbijt. Droog brood . Koffie staat 4 uren op warm houd plaat.zonder ververs te worden. A la carte kleine gerechten . Pizza 10 cm doorsnee.overal schimmel aanslag .hotelzwembad tegels los in zwembad.vieze biurt gelegen . Ergens achteraf. Schuin tegenover ongeveer 200 meter vuilstort plaats .

8/10 Bagus

christian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bra bemötande, ren pool och trevlig personal. stannade en natt.

8/10 Bagus

ry, singapore

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nice cosy hotel, close to the airport
- close to the airport - spacious rooms -polite staff, very accommodating

6/10 Cukup Baik

Ricardo

Dear Mr. Ricardo, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

8/10 Bagus

Roy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar