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Ulasan untuk Novotel Bali Ngurah Rai Airport

4 out of 5
Novotel Bali Ngurah Rai Airport
Jalan Raya Ngurah Rai, Tuban, Bali

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 544 dari 1005 ulasan" "
Penilaian 8 - Bagus. 339 dari 1005 ulasan" "
Penilaian 6 - Cukup Baik. 76 dari 1005 ulasan" "
Penilaian 4 - Buruk. 17 dari 1005 ulasan" "
Penilaian 2 - Sangat Buruk. 29 dari 1005 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ronally

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 29 Agu 2023
Dear Ronally,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed your time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests; thus it is truly an honor to hear that you found our colleagues to be personalize. It always serves us a great satisfaction when we know our guests are happy with their experience with our facilities and service.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

malcolm

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Extremely convenient for airline connections in Denpasar, Bali
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kay

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are delightful and the breakfast is awesome
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Stefan, Hamburg

Disukai: Kebersihan, staf & layanan
Efficient, but outdated and morning buffet not really impressive
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 23 Mar 2024
Dear Stefan,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanFront Office Manager

10/10 Sangat Bagus

Sharon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 20 Mar 2024
Dear Sharon,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanFront Office Manager

10/10 Sangat Bagus

Martin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient location for a one night stop over located next to airport.Room was spacious clean and quiet.All staff were attentive and polite and restaurant and breakfast were excellent with plenty of choice. Only slight negative was pool umbrellas broken. Would stay here again and recommend.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 16 Mar 2024
Dear MartinThank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager

10/10 Sangat Bagus

mark, Casuarina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
close to the plane
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ifan Taufan Front Office Manager pada tanggal 6 Mar 2024
Dear Mark,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanFront Office Manager

10/10 Sangat Bagus

Lois

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ifan Taufan Front Office Manager pada tanggal 21 Mar 2024
Dear Lois,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager

10/10 Sangat Bagus

Sean

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super convenient Hotel at the airport, makes arriving late at night with kids super easy!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 21 Feb 2024
Dear Sean,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Novotel Bali offers a mesmerizing escape amidst the serene beauty of Bali. From the moment you step into the lush, tropical surroundings, you're enveloped in a sense of tranquility and luxury. The resort's elegant design seamlessly blends modern comforts with traditional Balinese touches, creating a harmonious atmosphere that soothes the soul. The rooms are spacious and meticulously designed, providing a haven of relaxation after a day of exploration. I was lucky to get an upgrade to one of the superior rooms. The resort boasts an array of amenities to cater to every guest's needs, from rejuvenating spa treatments to exhilarating water sports activities. The infinity pool is a highlight, offering breathtaking views of the ocean and the perfect spot to soak up the Balinese sun. Dining at Novotel Bali is a culinary journey, with an eclectic selection of restaurants and bars serving exquisite dishes inspired by local flavors and international cuisine. Whether you're indulging in fresh seafood at the beachfront restaurant or sipping cocktails by the pool, every meal is a delightful experience. But what truly sets Novotel Bali apart is its exceptional service and warm hospitality. The staff goes above and beyond to ensure that every guest feels welcomed and cared for, creating memories that last a lifetime. conclusion, Novotel Bali is a haven of luxury and relaxation, where every moment is infused with beauty and tranquility.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 11 Feb 2024
Dear James,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Pamela

Disukai: Staf & layanan
Quiet and friendly helpful staff
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 3 Feb 2024
Dear Pamela,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Francisco

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 3 Feb 2024
Dear Francisco,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Sabine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 28 Jan 2024
Dear Sabine,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

YANNY

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place for late arrival and departure.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 24 Jan 2024
Dear Yanny,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

steve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 19 Jan 2024
Dear Steve,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Penny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
員工服務親切有禮, 住宿距離國際離境大樓入口只需步行約2分鐘, 對於要趕早機的我非常方便, 由於國際航班需要3小時前處理登機, check in 完行李還可以回酒店房間休息多一會才回機場, 非常滿意今次住宿 還有酒店4樓Roof Top Bar晚上有歌手表演, 時間許可的話不要錯過, 餐牌跟2樓餐廳是一樣的
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 17 Jan 2024
Dear Penny,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

YUKO

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 12 Jan 2024
Dear Yuko,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Nicole

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 11 Feb 2024
Dear Valued Guest, Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Barbara

Disukai: Kebersihan, staf & layanan
Location is excellent and extremely convenient while transitting through Denpasar, catching a flight the next day. Hotel is a bit dated, in terms of furnishing, etc. In a room for two persons, there is only 1 chair, it makes more sense to have at least 2 chairs.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 29 Des 2023
Dear Barbara,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

2/10 Sangat Buruk

FAN

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 3 Jan 2024
Dear Fan,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Kelly

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 27 Des 2023
Dear Kelly,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Marathe

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Inconvenient approach from the airport
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 27 Des 2023
Dear Marathe,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Hyesun

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 27 Des 2023
Dear Hyesun,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was fast. Nice breakfast buffet
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 27 Des 2023
Dear Robert,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Marian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 15 Des 2023
Dear Marian,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Alicia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great value and impressive space for an on premise airport property! We chose to spend one night here after arriving to Bali in the evening before heading to Ubud the following day. It was very convinient to walk to the hotel straight from the terminal. The room was well appointed and very efficiently designed. Staff were very friendly in every position, breakfast was a very good offering of foods including gluten free bread which was a pleasant surprise for me. The property could use some refresh as some parts are showing wear, but all around we were very pleased with the value of our stay here
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 15 Des 2023
Dear Alicia,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

jiyoun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 15 Des 2023
Dear Jiyoun,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Marc

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 15 Des 2023
Dear Marc,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Andrew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 29 Des 2023
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

guillaume

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 10 Des 2023
Dear Guillaume,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Radek P

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 7 Des 2023
Dear Radek,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A great stay by the airport
A very pleasant stay in this hotel and would stay here again. A warm welcome at check-in with Diego, and excellent staff in the restaurant at dinner and breakfast, and the bar on the roof. Bintang made an excellent mojito.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 7 Des 2023
Dear David,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Ivan

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 7 Des 2023
Dear Ivan,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Ann

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 3 Des 2023
Dear Ann,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Nazim, Moscow

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and tidy. Convenient for those who arrived at night to sleep and go to their hotel in the morning
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 30 Nov 2023
Dear Nazim,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Nami

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
공항에서의 거리 도보 5분이 최고의 장점입니다
Menginap 2 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 30 Nov 2023
Dear Nami,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Miyoko

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
深夜に空港に着いたため、非常に便利な場所で助かりました。 部屋はよく冷房が効いていて、キンキンに冷えていました。
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 30 Nov 2023
Dear Miyoko,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Gunilla

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Närheten till flygplatsen gör att jag väljer att bo här. Så värt när man ska flyga vidare dagen efter. Bra ställe, bra frukost, middag, god service
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan pada tanggal 27 Nov 2023
Dear Gunilla,Warm Greeting from Novotel Bali Ngurah Rai Airport,Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our hotel and that our services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.Sincerely,Ifan TaufanAsst Front Office Manager

6/10 Cukup Baik

Park

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
적당한 호텔
항공편 일정상 잠시 이용하는 목적의 호텔입니다. 적당했어요
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan pada tanggal 27 Nov 2023
Dear Gunilla,Warm Greeting from Novotel Bali Ngurah Rai Airport,Thank you for your kind review! We're delighted to hear that you had such a positive experience with our hotel and that our services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.Sincerely,Ifan TaufanAsst Front Office Manager

10/10 Sangat Bagus

DONG JAE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 22 Nov 2023
Dear Dong Jae,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Gunilla

Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 15 Nov 2023
Dear Gunilla,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

6/10 Cukup Baik

Hyegyeong

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
딱 하루 숙박에 적합
샤워실 청결상태 나쁨, 곰팡이, 샤워기가 몹시 낡고 더러움 급한대로 딱 하루짜리 숙박용
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 15 Nov 2023
Dear Hyegyeong,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Jay

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 10 Nov 2023
DearJay,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed you time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests, thus it is truly an honor to hear that you found our colleagues to be personalize. It always serves us a great satisfaction when we know our guests are happy with their experience with our facilities and services. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Cathleen L

Disukai: Kebersihan, staf & layanan
Location Can’t Be Beat
Location in the airport can’t be beat: easy access from domestic and international terminals. Room was clean and had very basic amenities. The pool area looked great. Breakfast buffet had many choices and everything was good. Staff were pleasant and welcoming.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 2 Nov 2023
Dear Cathleen,Thank you for delightful words regarding your experience at Novotel Bali Airport.It is great to hear that you thoroughly enjoyed your stay, from lobby to hospitality of our staff.We look forward to welcoming you back in near future for another memorable experience.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Kim

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 22 Nov 2023
Dear Kim,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
During my recent travels in Indonesia, I had the pleasure of staying at Novotel hotel and it’s one of the best hotels I've ever visited. It left a lasting impression on me for several reasons, and I couldn't be more delighted with my experience. One of the standout features of this hotel was the presence of an iron in the room. This seemingly simple amenity is often overlooked in many hotels, but it made a world of difference during my stay. I didn't have to worry about wrinkled clothes or hunting down an ironing service, which is a rare luxury in the world of travel. The check-in process was equally impressive. It was smooth and hassle-free, setting the tone for a pleasant stay. The staff was courteous, efficient, and ready to assist with any questions or requests. Their warm welcome and professionalism added to the overall positive experience. The room itself was a haven of comfort. It was impeccably clean and well-maintained, with all the necessary amenities one could ask for. The attention to detail in the room's design and cleanliness was commendable, ensuring a relaxing environment to unwind after a day of exploration. From my perspective, this hotel deserved a perfect 10 out of 10 rating. It exceeded my expectations in terms of service, convenience, and overall quality. It's not often that you find a hotel that ticks all the boxes, but this one certainly did. I left with a sense of satisfaction and a desire to return in the future
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 27 Okt 2023
Dear James,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan Taufan Asst. Front Office Manager

6/10 Cukup Baik

kang

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 27 Okt 2023
Dear Kang,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan Taufan Asst. Front Office Manager

8/10 Bagus

Patricia, Melville

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 20 Okt 2023
Dear PatriciaThank you for delightful words regarding your experience at Novotel Bali Airport.It is great to hear that you thoroughly enjoyed your stay, from lobby to hospitality of our staff.We look forward to welcoming you back in near future for another memorable experience.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Bagus

Martin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Very convenient Has nice warm pool and gym Am describing the gym issues in hopes it will be fixed: The ceiling is too low for anyone using the elyptical machine unless pulled to the very side or unless very short. I banged my head many times. -the aircon does not cool at the same end. There is a vent but no air -the morning sun shines in the window on the side of the elyptical and gets very hot. Needs a pull down blind.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 17 Okt 2023
Dear Martin,Warm greetings from Novotel Bali Ngurah Rai Airport. We sincerely thank you for choosing us as your consideration of your stay. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. On behalf of our team, I would like to apologize for the inconvenience during your stay. I have passed your feedback regarding what you have mentioned above to our concerned head of department and rest assured that we have taken necessary measures to prevent future occurrence.Our guests’ satisfaction is paramount for us and we assure you that we have well addressed your concerns with the team; immediate measures have been introduced to ensure that our guests consistently experience the upkeep levels that we pride ourselves for.We hope you will provide us with more opportunities to serve you better in the future.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Sangat Bagus

Mats

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Prima verblijf voor de vlucht.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ifan Taufan Asst. Front Office Manager pada tanggal 16 Okt 2023
Dear Mats,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager