Bapak/Ibu Yang Terhormat, Terima kasih telah menginap di Resor kami dan saya sangat senang mendengar bahwa Bapak dan Ibu merasa nyaman dengan sarana dan prasarana yang kami sediakan. Kami dengan senang hati akan menantikan kunjungan bapak/ibu di kemudian hari. Salam hormat,

Dear Philippe, Thank you for your comments and feedback which is highly appreciated. Glad to hear that you like our Resort and had enjoyed your experience staying with us. Your feedback about animation during evening time has been implemented recently as our occupancy slowly ramping up. Since Mount Agung erupted in November, it hits us very seriously and glad to see that our business start coming back gradually. We are very optimistic that we will run full operations during high season in July & August. Look forward to welcoming you back! With Best Regards, I Nyoman Prabawa General Manager

Dear Shawn,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

Dear Harvey,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

Dear Jalees,Thank you so much for taking the time to share excellent review score.We are absolutely thrilled that you enjoyed your stay at nice place SereS Springs Resort.Hope we able to serve you another time.Best Regards,Kunto SunarhadiFront Office Manager

Dear Amirdzon,Thank You for excellent review score, and we will share your review to all associates in order to boost their motivation to do their best in serving all customer.We look forward to welcoming you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sarah,Thank you for sharing your mins experience during your stay with us in order to improve our products & services. We are thrilled to hear that you enjoyed the service of our associates, the relaxing & great service of SPA. Your feedback on unlocked doors, insects and food quality has been discussed, elaborated by General Manager and address it to related Departments for follow up. Your all feedback very valuable for us to enhance our offerings and services. We appreciate your suggestions and look forward to welcoming you back for an even better experience.Best Regards,Kunto SunarhadiFront Office Manager

Dear Christophe,Thank you for wonderful review score toward your experience in our product & service.I will share your excellent review to the rest of our associates to motivate and encourage them do their best to deliver service & product.Hope we able to welcoming you back at our Resort in the nearest future.Best Regards,Kunto SunarhadiFront Office manager

Dear Kamarudin,Glad to hear, you had wonderful experience stay at our resort, particularly stay at One Bedroom Villa.I would like to also take this opportunity to thank you for your kind recognition of our service and would like to come back in the near future.We are all looking forward to be serving you back soon for another memorable stay at SereS Springs Resort & Spa, Singakerta !Best Regards,Kunto SunarhadiFront Office Manager

Dear CLAUDIA,Greetings from SereS Springs Resort & Spa, Singakerta - Bali !Glad to read that you had a memorable stay with us and thank you so much for recognizing the genuine caring extended by our associates , wonderful Spa and comfortable our bed and enjoy priavte pool villa.I will personally share your great review and kind highlight with the entire team as I am sure it will further add an additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sidney,I would like to take this opportunity to thank you for choosing to stay with us and it is a great pleasure to welcome you to SereS Springs Resort & Spa, Singakerta.I would like to express our sincere gratitude for taking the time to give us excellent review score.Hope we able to serve you in the nearest future. Best Regards,Kunto SunarhadiFront Office Manager

Dear Subramaniam,It was a great pleasure to have you staying at SereS Springs Resort & Spa, Singakerta.Thank you very much for your excellent review score.We were delighted to know how much your enjoyed your stay with us.We look forward to welcome you back to our beautiful & peaceful resort in the very near future!Best Regards,Kunto SunarhadiFront Office Manwger

Dear Karim,Thank you for excellent review toward our service & product during your holiday at our resort.Hope we able to serve you another time at our beautiful resort.

Dear Monica,Thank you for your perfect review score.We are delighted to receive it, and proof all associates at SereS Springs Resort & Spa has been dedicated by providing excellent service and product.We look forward to serve you again in the nearest future while you are in Ubud.

Dear Roberto,Thank you for your review. It's fantastic to hear that you were enjoy with our service quality & product. The staff who make little surprise to celebrate on your wife birthday was amazing.Thank you for choosing us, and we hope to welcome you back at our resort in the near future

Dear Therese,It is our privilege to know that you had an excellent review score during your stay with us.Thank you for giving us the opportunity to contribute to a memorable moment. We are more than ever encouraged to continue our journey and to deliver personalized hospitality to our guests. Certainly, we look forward to welcoming you back at SereS Springs Resort in the nearest future.

Dear Errol,We would like to thank you for choosing our hotel as your accommodation during your recent visit to this beautiful island, and taking the time to share your memorable stay with other readers.We are very pleased to read that you appreciated the assistance of our staff and enjoyed the facilities provided as well as loved the breakfast and location close to Ubud Centre.Your comments on the service provided by our associates be shared.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to SereS Springs Resort & Spa, Singakerta.

Dear HUNIN,Thank you for taking your valuable tie to review our resort.SereS Hotel own beautiful surrounding with natural view (rice field, jungle, river) therefore hotel will provide transportation to Ubud Centre at anytime with reasonable price USD 6/car/way within 10 - 20 minutes depending with traffic.As tropical paradise island you may encounter some wildlife, please call us if you need an assistance.As you may aware, most of our customers who stay at our 5 stars hotel give us excellent review score.Hope we have opportunity to serve you with better experience in future.

Dear Marie,Thank you for your review. We're delighted to hear that you find our resort was clean and giving us such excellent review score.Hope we able to serve you another time at our beautiful resort.

Dear Alana,Thank you for your review. We're delighted to hear that you find our resort beautiful, with great facilities and breathtaking sunsets.We truly appreciate your compliments about our lovely and friendly staff who go the extra mile to make your stay special. We look forward to welcoming you back to our resort in the future.

Dear Rajesh,Thank you for stay with us and giving wonderful review score.We look forward to welcoming you back in the nearest future

Dear Vadim,Thank you for wonderful review for amazing in everything during your stay at our beautiful resort.Hope we able serve you another time at SereS Springs Resort & Spa, Singkakerta

Dear Bin,We're thrilled to hear that you had an excellent experience stay with us and that you found our friendly & thoughtful associates, clean room, with excellent buffet breakfast. In particular you were enjoy view on rice field, sunrise from the balcony.We hope to welcome you back for another great experience stay at our beautiful resort in the future.

Dear Sonia,Thank you very much by giving us excellent review score.It shows you were happy with our service & product.Certainly, we look forward to welcoming you at back to SereS Springs Resort & Spa

Dear Saleh,It's really great honor to receive your wonderful review score. We look forward to welcome you back at our resort in the future.

Dear Dylan,Thank you for excellent review score. We look forward to welcome you back at our resort in the future.

Dear Chidozie,We're delighted to hear that you enjoyed your stay at our resort, with all accommodating staff, good breakfast and amenities at 5 stars hotel level.We look forward to welcome you back at our resort in the future.

Dear Akimoto,Thank you for sharing your feedback during your previous stay at our resort.With regard to transportation service, you had communicated direct with local transport driver and seems there were some miss communication among yourself and driver. Sorry you didn't contact us to assist verify and clarify the problem. Transportation price list was available at Front Desk :One way drop or pick up service to Ubud Centre only IDR 80,000Half day tour IDR 540,000Full day Tour 650,000Referring to replenish bath mat I already reported to Housekeeping Manager for improvement.Front Office Agent is available and contactable 24 hours, for any minor or major issue please let us know.We would like to ensure guest satisfaction during their stay with us.Best Regards,Kunto SunarhadiFront Office Manager

Dear Ahmed,Thank you for giving us excellent review score.Hope we able to serve you at our resort not in long distance time.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sharath,Thank you for taking your time to share your experience stay with us at SereS Springs Resort & Spa, Singakerta.We take note on your constructive feedback on water water spilled from overflow infinity pool. As for geckos we are unable to control it as the villas facing to the natural view and direct to the garden landscape. However to ensure the geckos is non poisoning and unable to enter into your villa as the indoor area protect 2 doors : glass door & mosquitoes nets door.Thank you and hope we able to welcoming you back at our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Shobha,Thank you for wonderful review toward our service & product. Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sandra,It's become our great honor to receive such wonderful & excellent review from you.Our products & services delivery meets your expectation.I will share your review to all associates for their motivation and they will strive to provide best service towards our customers.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Maria,Thank you for excellent review score.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Andrea,Thank you very much for your wonderful & excellent review.I will share your review to all of SereS Associates to give lift up their motivation to provide excellent service toward our all customer.Best Regards,Kunto SunarhadiFront Office Manager

Dear Fatima Zahra,Thank you for excellent review toward our service & product.We are SereS Springs Resort 's Associates strive for better quality & service.Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Martijn,It's our great honor receiving your excellent review score.We look forward to welcoming you back to our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Chiau Chze,Thank you for staying with us and leave wonderful review.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Miriam,It's become a great honor to receive your excellent review toward our service & product.Your comment will be shared to SereS associates and they will more motivated to provide best service to all customer all the time.We look forward to welcoming you back at our beautiful resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Felix,Thank you for your excellent review toward our service (nice & friendly staff) as well hotel cleanliness.I will share your review to all hotel associates and they will be happy that their service is recognized & reward by customer.Best Regards,Kunto SunarhadiFront Office Manager

Dear Peter,Thank you for choosing our resort during your short holiday in Ubud.Glad to receive your compliment toward our service staff.Hope we able to welcoming you back to our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

Dear Nana,Glad to receive your positive and excellent review. Indeed our resort peaceful and relaxing.We look forward to welcoming you back to our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Sirish,Thank you for excellent review and giving compliment to some of our associates.We look forward to welcoming you back to our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Marife,Thank you for wonderful review toward our service & product. I will share your review to all associates. We will strive to be better.Hope we able to serve you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Jeffrey,Thank you for excellent review score.Hope we able to serve you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

Dear Christelle,Thank you for excellent review toward our service & product. We are SereS Springs Resort & Spa, Singakerta's Associates strive for providing best service to customers and your review will motivate us to do our best.Best Regards,Kunto SunarhadiFront Office Manager