Dear Guest, Thank you for your feedback. I am happy to hear that you enjoyed your stay in our suite overall. However, I am sorry to hear that our staff was not flexible to offer you a show ticket for the next day. We do hope that you give us another chance as we will definitely improve our services. Best Regards, Nathan Yu Quality Assurance Manager

尊敬的客人:感謝您對我酒店作出正面的評價。 很高興知悉我們的地方為您提供了舒適而寧靜的環境，讓您的體驗更完美及難忘。 有您的評價鼓勵我們繼續做得更好，期望能夠令每位客人在我們酒店都有開心難忘的體驗。 再次感謝，祝您有美好的一天。此致百老匯酒店

Dear Valued Guest,Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you here at Broadway Hotel and we are delighted to read that overall our hotel is to your liking. However, we are sorry that our hotel location didn't meet your expectation.Rest assured that our management has been alerted and received your comment. In order to provide the more outstanding service and excellent staying experience to every guest, we are provided shuttle bus service between Broadway Macau and Galaxy Macau. We hope this service will be more convenient to our guests and the journey in Macau. Should you wish to discuss further, please contact us directly via the Broadway Hotel’s website. We appreciate your thoughts that will definitely offer us the opportunity to improve. Hope we can have another chance to serve you in the future. Thank you!Best Regards,Broadway Hotel

尊敬的客人:非常感謝您的寶貴留言, 很遺憾聽到酒店位置方面未能如您期望，在便捷度上我們亦會加倍努力，竭力滿足不同需求的客人。您的意見讓我們在改進方面有極大幫助，展望日後做得更好，期待下次能再次為您服務，謝謝！此致百老匯酒店

Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Broadway Hotel

Dear Valued Guest,Thank you so much for your valuable feedback to us. We are pleasant to hear that our excellent service made you day and overall experience was worth for money. Delivering outstanding service to guest is our aim and goal. We look forward to serving you in the nearest future at Broadway Macau!Best Regards,Broadway Hotel

Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Broadway Hotel and satisfied with our facility and breakfasts. Your review made our day! We hope to see you again in the nearest future. Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Broadway Hotel, while we are proud to learn that our team member J.I provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Broadway Hotel

尊敬的客人:非常感謝您的寶貴反饋和意見。 很榮幸能有您選擇了我們並對酒店的整體入住體驗都感到滿意。 然而，對於酒店設施上的不足未能達到您的期望，我們為此感到抱歉。您的反饋已轉達給相關部門作出記錄亦期望不久將來在改善措施上有所實踐，希望這單一次的不足之處並沒有影響您對酒店整體的印象。 我們非常期待您的再次光臨百老匯酒店!此致百老匯酒店

尊敬的客人：非常感謝您抽出寶貴時間分享您的入住體驗，並就茶點的服務提出意見。 聆聽每位客人的意見是我們的服務宗旨。為了讓客人在房間以外感受輕鬆且歡樂的休息環境，酒店於指定時間內限量供應茶點。我們亦已提醒有關員工，必需清楚向客人解釋上述安排。 我們將密切關注茶點的供應及需求，適時作出檢討。 再次感謝您提出寶貴意見，我們定必繼續努力我們期待在不久的將來再次為您服務。 此致百老匯酒店

Dear Valued Guest,Thank you for sharing your positive feedback to Broadway Hotel, we are very happy to hear that our shuttle bus service meet your expectation and much convenient to your experience, we are glad that you enjoyed your time at our hotel. Thank you again and we hope to see you soon!Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Broadway Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for your time to share your feedback to us. I am happy to hear that you enjoyed your staying experience overall. However, I am sorry to hear that the soundproofing in room throughout your stay did not meet your expectations. We have recorded your comment for our reference of future improvement plan. We hope that this has not reflected on your overall image of Broadway Macau and we hope to serving you again in the nearest future. Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for your positive comments towards Broadway Hotel. It is a pleasure to know that our location brings you convenience and makes your experience more perfect and memorable. Your comment encourages us to continue to do better, hoping to make every guest have a happy and memorable experience in our hotel. Thanks again and have a great day.Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you here at Broadway Macau and we are delighted to read that overall our hotel is to your liking. However, I am very sorry to learn that the staff’s performance and food street didn’t meet your expectations. Yours has already shared with our related departments and management team for further investigation and under reviewing status . We appreciate your time for providing us the useful information and it is extremely important for us as we always look at ways for improving our customer experience and hospitality and your thoughts definitely help us a lot. We hope to have another chance to serve you again in the near future.Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Broadway Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Broadway Hotel

Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Broadway Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Broadway Hotel

Dear Valued Guest,Thank you so much for your valuable feedback to us. We are pleasant to hear that our excellent service made you day and overall experience was worth for money. Delivering outstanding service to guest is our aim and goal. We look forward to serving you in the nearest future at Broadway Macau!Best Regards,

Dear Valued Guest,Thank you for your positive comments towards Broadway Hotel. It is a pleasure to know that our location brings you convenience and makes your experience more perfect and memorable. Your comment encourages us to continue to do better, hoping to make every guest have a happy and memorable experience in our hotel. Thanks again and have a great day.Best Regards,Broadway Hotel

尊敬的客人:非常感謝您的寶貴回饋和意見。 很榮幸能有您選擇了我們並對酒店的整體入住體驗感到滿意。 然而，對於酒店設施上的不足未能達到您的期望，我們為此感到抱歉。您的回饋已轉達給相關部門作出記錄亦期望不久將來在改善措施上有所實踐，希望這單一次的不足之處並沒有影響您對酒店整體的印象。 我們非常期待您的再次光臨百老匯酒店!此致

Dear Valued Guest,Thanks for choosing our hotel for your visit, we are very glad to hear that you enjoy our amenities and service, we will definitely keep up our offerings and service up to 5-stars standard level, we hope to welcome you again in the nearest future.Best Regards,Broadway Hotel

尊敬的客人:非常感謝您抽空回饋您的入住體驗。 很高興看到我們的員工為您提供了優越的服務及對整體入住體驗都感到滿意。 期待您下次造訪澳門時再次入住百老匯酒店！此致

尊敬的客人:感謝您選擇入住百老匯酒店，非常高興看到您給予酒店滿分評價並相當認可酒店各方面的服務及性價比。 得到您的認可，我們十分高興，為每位賓客提供優質的服務是我們每位員工的一致目標。 我們非常期待您的再次光臨！此致,

尊敬的客人:感謝您對我們的正面評價。 我們很高興聽到您在酒店有很棒的體驗並對我們的設施感到滿意。 您的評論成就我們的動力！ 我們希望在不久的將來再次為您服務。此致百老匯酒店

Dear Valued Guest,Thank you for your positive feedback towards Broadway Hotel, we look forward to welcoming you in the nearest future. Best Regards,Broadway Hotel

Dear Valued Guest, Thank you for your rating and we hope to see you again soon! Warmest Regards, Cherry Customer Experience Management

Thank you for your rating. Hope to see you again soon!

尊敬的賓客， 感謝您對我們百老匯酒店的支持和反饋。 我們很高興看到您對酒店感到滿意。 我們期待您的下一次到訪。 Cherry 客戶體驗管理

Thank you for the great rating. We look forward to welcome you back again in the nearest future.

Thank you for your rating.

Thank you for your rating.

Thank you for your rating.

Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We hope to see you again soon in the nearest future.

Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We hope to see you again soon in the nearest future.

Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We hope to see you again soon in the nearest future.

Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We hope to see you again soon in the nearest future.