Outdoor pool

Reviews of Mentari Sanur Hotel

3 out of 5
Mentari Sanur Hotel
Jl. Hang Tuah III, 3 2, Denpasar, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 328 reviews" "
Rating 8 - Good. 149 out of 328 reviews" "
Rating 6 - Okay. 71 out of 328 reviews" "
Rating 4 - Poor. 19 out of 328 reviews" "
Rating 2 - Terrible. 9 out of 328 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like anything about this hotel. The room was very old and smelly. The tiles in the bathroom were black with mildew. The WiFi wasn't accessible in the room and only barely there near the restaurant or in reception. We booked a king bed and were given a room with two singles
Stayed 1 night in Dec 2019
Response from agus on 12 Jan 2020
Thank you for your comment,we have improved as your mentioned. Hope to see you in near future and we will give our best services.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great economical accommodation, perfect for the price.
Stayed 9 nights in Aug 2019
Response from AGUS on 1 Sep 2019
Thank you for your review and looking forward to see you again

10/10 Excellent

Sarah K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Mentari Sanur!
I had such a wonderful time at Mentari Sanur Hotel! I stayed 6 nights, and I was sooo thankful for the peaceful environment inside the hotel, as the beach area is quite festive. The garden area inside the hotel is beautiful and the pool is great! Also, the room was quite large and the balcony was so pleasant. All the staff I met were very polite, helpful and professional.
Stayed 6 nights in Jun 2019
Response from Agus on 7 Jul 2019
Thank you for your comment, Hope to see you in near future and we will give our best services.

10/10 Excellent

Verified traveller

Stayed 14 nights in May 2019
Response from Agus on 10 Jun 2019
Thank you for your comment, we have improved as your mentioned. Hope to see you in near future and we will give our best services.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Yes if so oke😁
Stayed 12 nights in May 2019
Response from Agus on 10 Jun 2019
Thank you for your review and looking forward to see you again

4/10 Poor

Verified traveller

Liked: Cleanliness
Horrible food at the restaurant. Took two days to talk to a manager to get 50% off food that wasn’t eatable.
Stayed 2 nights in Dec 2018
Response from Putu Karniti on 9 Jan 2019
Thank you for your comment, really sorry for uncomfortable services, we will improve and hope can served you better in near future.

8/10 Good

Peta, Lakes Entrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely facility with beautiful gardens and friendly staff. Just watch out for the lady pushing to give you a massage, she can be quite in your face about it. Otherwise the rest of the staff were all lovely. Short walk to the beach, very comfortable accommodation, the biggest bed we’ve ever seen and a beautiful pool
Stayed 4 nights in Aug 2018
Response from Putu Karniti on 27 Aug 2018
Thank you and we are looking forward to see you in near future.

8/10 Good

Camilla

Disliked: Cleanliness
Stayed 1 night in Jun 2018
Response from Putu Karniti on 19 Jun 2018
Thank you for staying with us and see you in near future

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Response from Putu Karniti on 7 May 2018
Thank you and looking forward to serve you in near future

8/10 Good

Ivan

Liked: Cleanliness, staff & service
First Stay at a Sanur Area hotel.
It was the price we paid for. Not high class. Not low class. Could have been better equipped, but adequate. Meals could have been more varied, but adequate - just don't stay there for too many days. Was given an 'upgraded' room when we asked for a king-sized bed, but it was on the 2nd floor (think long flight of steps - no lift - knee problem) and there was not internet access there. So asked to changed back to a ground floor room where we were originally given. Internet yes - limited. Room quite dim and no kettle for boiling water, but as I said, adequate.
Stayed 5 nights in Jun 2017
Response from Sulistyani on 11 Feb 2019
Thank you and looking forward to serve you in near future

6/10 Okay

Joy, Brisbane, Australia

Liked: Room comfort
Hotel in a quiet area
This is our second time at the Mentari Sanur and we are not sure if we would stay there again. Once again, the staff accepted a booking for a double room and then only had a twin available. Very embarrassing as we were travelling with friends on their first visit to Bali and the same thing happened to them. The hot water in our room wasn't working and couldn't be repaired.
Stayed 4 nights in May 2017
Response from Sulistyani on 11 Feb 2019
Thank you for your comment looking forward to see you in near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sulistyani on 11 Feb 2019
Thank you

10/10 Excellent

Teresa, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Just as good as the last time...awesome people, very accommodating. ..close to everything we need. good airconditioning clean rooms .....great place overall. ..we will stay there again.
Response from Sulistyani on 11 Feb 2019
Thank you, see you in near future

10/10 Excellent

Shay, Aus

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful
The hotel setting is beautiful, lovely gardens, pool and rooms were clean. Staff friendly. Would definitely stay there again.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, looking forward to see you again

10/10 Excellent

Teresa, 10/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
I enjoyed the whole time I was there...

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutley loved it here, great value for money, but the service and the people were wonderful. I would reccomend the mentari Sanur Hotel to anyone... Grat Hotel!!
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, looking forward to see you in near future

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This place was amazing for the price, the staff were very freindly, very accommodating, the facilities were all we needed..It was simply a great place to stay...We will be back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 mins form town
If was good i stay there twice a year
Response from Sulistyani on 11 Feb 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good value for money.
Response from General Manager on 8 Nov 2016
Thank you and we do hope that you will visit us again in near future,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
old, dirty with no internet
Far from downtown Sanur. Old hotel, and not really clean. Shower drain was not working and the staff didn't do anything about it.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, really sorry for uncomfortable service, we will improve and hope can served you better in near future

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Positives: Helpful staff, well priced room and the restaurant has nice food. Hotel is close to ATMs, shops to buy snacks and the beach. There is a nice spa across the road. Airport transfer (US $20). TV in room with movie channels and two complimentary 600mL water bottles provided. Cons: strange smell in room when I first entered. The staff booked my transfer with Rocky's speed boat to Nusa Lembongan and vehicle transfer to bridge (cost 600,000 IDR). However when I went to the booking office on the day of my departure, the ticket cost for other passengers was only 500,000 IDR (including boat and transfer on Nusa Lembongan). Overall, I wouldn't recommend Sanur as a tourist destination.
Response from Sulistyani on 11 Feb 2019
Than you for your comment, we hope that we can serve you in near future

6/10 Okay

William, Greenock, Australia

Quiet Sanur Bali Hotel
Our 4 day stay was a straight forward affair. The room although in need of a revamp was still clean and comfortable. My wife complained about no coffee or tea making facilities, or hairdryer or in room wifi but then it was probably my fault for not checking. Breakfast while being edible could benefit from bigger menu selection. The swimming pool was top rate. Very clean. If you are looking for cheap 2.5 to 3 star accommodation then try this hotel out. I would still stay here again
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, really sorry for uncomfortable service, we will improve and hope can served you better in near future

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sulistyani on 11 Feb 2019
Thank You

6/10 Okay

Verified traveller

Liked: Staff & service
Decent hotel, close to the beach
The hotel was decent. The hotel is in a sort of garden so the grounds were beautiful. The room was not very clean however. The curtain in the shower was covered in mold and made the whole room smell pretty badly of mold. The staff were very friendly.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, really sorry for uncomfortable service, we will improve and hope can served you better in near future

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sulistyani on 11 Feb 2019
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff / Musty smell and not the cleanest
Staff was friendly. They had nice bikes for rent and the hotel is near the beach and other places to shop and eat. They put us in a room that the air didn't work. We said we would deal with it, because it was only one night. When we went to bed that night the sheets were stained. The room also had a musty smell to it. That night they did move us to another room. In this room the air worked but you could hear the people upstairs and next door. The people next door had their TV up extremely loud. The staff was kind and tried to get them to turn it down. It worked for awhile.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, really sorry uncomfortable service, we will improve and hope can served you better in near future

6/10 Okay

Alana, Perth western australia

Quick overnight stay
I was just for a bed an shower as we where going to Nusa Lembongan the next day.

4/10 Poor

Den, Perth Australia

Disliked: Room comfort
Small hotel
This hotel is ok small and nice gardens & pool. However the room was not comfortable for me hard bed terrible pillow no extra ones nowhere to sit in the room hard chairs on the balcony. The location was not great down a lane way to Main Street and a taxi ride to the main sanur street. Breakfast was limited to fruit eggs & toast every morning. Ok for a night or two but we are seniors and wanted something more comfortable.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, really sorry uncomfortable service, we will improve and hope can served you better in near future

10/10 Excellent

debi

Liked: Staff & service, property conditions & facilities
Quiet hotel, pick up from the airport,great pool.
Arranged airport pick up by email ,driver was waiting for us ,excellent service. Hotel on a quiet alley ,which we liked. Check in was effortless and a welcome drink that you could actually drink. Rooms very large and cleaned to a good standard. With all cement buildings in the rainy season there's a problem with ventilation and the bathroom tends to smell a bit damp but not a big issue for us. We booked with expedia so only paid about 25 pounds a night, so we were not expecting 5stars. Our booking was room only ,as it was10 pounds a night more for breakfast, we just went outside turned right on the big road and there are a couple of good restaurants doing breakfast for a few quid. The restaurant in the hotel is standard fare for the area but a little on the expensive side of you are traveling for more than a couple of weeks. The hotel is just near the booking companies for the boats to lembangon island so its very handy. Instead of paying for a pick up you can negotiate a third off the tickets price and walk to the boat, it's about 5 minutes. There's quite a few tourist restaurants nearby and if your really on a budget then there are some beach warungs near the public boat office on the left. Would definitely book again as the pick up and location are excellent.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment and we do hope that you will visit us again in near future

6/10 Okay

mandy , sydney

Liked: Staff & service
Disliked: Cleanliness, room comfort
frienfly staff make this hotel!
The staff are great, so friendly and willing to help. The hotel however is outdated and in desperate need of a refurb.. This is however reflected in the cheap price.. The breakfast is fine. Evening meals are terribly overpriced though and usually the restaurant in empty at night. Biggest issue was rat we had walking around our room each night! Staff were prompt at dealing with it though. Pool area is fine. Again a bit tatty and dated, but fine.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, looking forward to see you in near future

6/10 Okay

carrathay, Newcastle

Liked: Cleanliness, room comfort
Family holiday in January 2016
Nice food from the restaurant. Wifi available around the pool in the restaurant and foyer not in rooms.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment and we do hope that you will visit us again in near future

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sulistyani on 11 Feb 2019
Thank You

10/10 Excellent

Maria, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel
Just love this small friendly hotel and it has a nice pool. Third stay with them

6/10 Okay

Amie, New Zealand

Liked: Staff & service
Nice big rooms but location is not great
Was dropped to location which is at the North end of Sanur. Was greeted by lovely staff and shown to room. Room was nice and big and had a giant sized bed. Decor was a bit 70s but was still tidy. Breakfast was nice but very simple! Pool was a great size and the grounds were well kept. Staff were happy to help and had good English. The only down fall about this hotel is the location. Yes it is close to the beach but not the "happening" end! and the centre of town was a lengthy walk.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, we hope see you in near future

10/10 Excellent

maria, Cheshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here ten years ago
Stayed here ten years ago and it's not changed. Everyone is kind and helpful, rooms are still the same, not rundown, the garden and pool well kept and it's so peaceful will be returning in a few days after my return from the Gilis.
Response from Sulistyani on 11 Feb 2019
Thank you and we do hope that you will visit us again in near future

8/10 Good

Mark, Australia

Liked: Cleanliness, staff & service, room comfort
A small quiet hotel close to Sanur Beach.
Once through the foyer one entered immaculately kept gardens and a lovely swimming pool. The staff were excellent and we were checked in very quickly and efficiently. The rooms are spacious and clean. They do show some wear and tear but that did nothing to distract from our stay. The restaurant is run by quiet capable staff although the menu does not vary much and the dishes tended to be a little bland. Sanur beach is a short walk away, a supermarket is on the corner and good restaurants are close by. Overall we would return to stay and wouldnt hesitate for to recommend this place to friends.
Response from Sulistyani on 11 Feb 2019
Thank you for your comment, looking forward to see you in near future

6/10 Okay

Haitham

Liked: Cleanliness
Disliked: Room comfort
Response from Sulistyani on 11 Feb 2019
Thank you

6/10 Okay

Paul, Perth WA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Older type hotel
The staff were great. The rooms have outdated furniture and could do with some art on the walls etc. We enjoyed the fact the hotel was quiet but didn't enjoy the fact we shared our room with a rodent or two.

8/10 Good

Marion, New zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at this hotel. Relaxing, Staff friendly and helpful, enjoyed the dining area but felt the pool area could have been tidied at the end of each day ready for early morning swimmers. The room was adequate and clean.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter, Australian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet
Very quiet and peaceful short walk to beach beautiful sunrise. If you feel like a nice walk along beach very nice walkway and you don't get hassled 5 minute walk from a beautiful golf course. And has a nice pool to relax in probably only 2 small negatives pool chairs could have cushions and tv could be a little bigger 👍
Beach walk
Sunrise
Pool garden
Pool

6/10 Okay

John, Melton South

Liked: Staff & service
Sanur Hotel
Reception People were great , some meals good other little below par. Pool was good rooms need Coffee Making Facility .

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good position near beach
Only staying for night then fast boat to lembongan, close to beach

8/10 Good

Tina, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good budget option
5 minutes walk to north Sanur beach, busy surroundings but very quiet complex. G

8/10 Good

Sam, Milwaukee, WI

Liked: Staff & service, property conditions & facilities, room comfort
Close to beach, good pool
Stayed here for a week and quite enjoyed it. It's only a 5 min walk to the beach and you can opt to stay at the comfortable pool as well, if you'd prefer that. The members on staff are all really friendly and helpful. I recommend paying for the breakfast, it's worth it to not have to go out in the morning right away.

10/10 Excellent

Rachel , Busselton WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Treasure - we'll be back!
We thoroughly enjoyed our stay at Mentari Sanur, from the moment we walked in we felt very comfortable. The room we were given was close to the pool on the ground floor which was perfect for us as we had a little girl who needed her day sleep - we could enjoy poolside while she slept! The Staff really made it special, so friendly and accommodating. It was tucked away up a little alley which alot of reviews viewed as negative but I enjoyed it being out of the way. Walking distance to the beach and all the beachside restaurants, markets etc. Its a good walk so if you dont like walking maybe not your place .. I could go on but will simply say it was wonderful and we are looking forward to returning! Thank you Mentari Sanur!

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staff. Quiet & and nice pool & gardens.
Had a faulty toilet which took staff 3 attempts to fix. Our room was in need of some TLC, but clean. Restaurant OK.

8/10 Good

julian, Bedfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel located just outside the main Kuta beach area making it quieter at night, but still with easy access to the beach. The hotel room was as described and in good condition. Breakfast was good,buffet style and catered for Western and Asian tastes,staff very attentive and always with a smile. We asked for a change of room not for any reason caused by the hotel , they obliged immediately.

6/10 Okay

Hendrik, Melbourne

Liked: Property conditions & facilities, room comfort
Comfortable and happy place
The Mentari has a lovely pool and surroundings. The rooms are comfortable but the shower was very erratic. Only sheets on beds. It's very personal and the restaurant is nice, their fish was beautiful.

8/10 Good

Wendy, Melbourne

Liked: Staff & service, property conditions & facilities, room comfort
Good but a few things to improve
Mentari have lovely helpful staff and comfortable rooms and very comfortable mattresses. The pool is lovely, the food is good, service a little slow, even for Bali. Biggest drawback was the beds only have sheets, no doonas or blankets. In July Bali can be a bit cold at night and request for blankets just brought an extra sheet. Showers are unpredictable, very hot on second and cold the next, be careful with children. A bit more attention to cleaning shelving,corners of floor, cobwebs in bathroom are required but overall the rooms were fine. The reception staff are very helpful and friendly and their drivers are professional.